The Emily Morgan - a DoubleTree by Hilton

My restroom door was dirty and they only come and clean my room one day and I have to pay additional for the service..and they were coming to clean the room their knocking at the door really hard around 9 am we where sleep. And they where girls running in the hall around 12 am we couldn't go to sleep..and the tv remote was all dusty I had a bad experience...

The room was clean and the bed was comfy.

At check-in agent said there was no reservation for us. J showed her my confirmation email and she then found it, under my initial in her list of last names! She didn't tell us coffeemaker was in a drawer and we went down for coffee which was cold and for sale, not complimentary for guests. There were Kleenex in the bathroom but not in the room so tough luck if you need one when the bathroom is occupied. The valet delivered our car but we had to wait a long time for another employee who had the key! No one offered to help us with luggage. If this were a motel 6, I would not have expected more but it was a fairly expensive hotel. It seemed to need more staff and some more trained staff. Neither of us would return.

Location

Requested crib prior to check in, waited hours with a fussy baby before it was delivered. Requested king room and was told the available room was too small with crib, so ended up in room with two fulls. Room temperature stayed hot despite AC being on.

Location is awesome! All staff was very kind and helpful.

A member of the staff informed us that the hotel was the 3rd most haunted hotel in the world. Just would have been nice to be warned.