Fordeler: I liked everything
Very good
Fordeler: The service, chairs comfort
Ulemper: The flight was delayed 50 minutes we sat in the plane
Ulemper: the flight have a delay...and then.after we landing...we arrest and that we need to take a bus 3a to Hamburg...so.. just in 6am we get to hamburg..the worth flghit ever...
Luggage Issue
Ulemper: As I value constructive feedback, the below outlines major concerns I experienced during this journey:
1- The checkin process was so unorganized!
2- Pilot not providing enough information (about delays, expected time of arrival...)
3- Surprisingly.. arriving to Beirut with no luggage. Would have appreciated an early notice about this and not getting to Lebanon and receive this news - especially that the cause was "You were too many on the plane and your luggage couldn't be all sent together" - I believe that when trust is put in an airline over a journey like this, the least I can expect is arriving to my destination safe, secure, having my luggage with me. More precisely, on such an expensive flight, booked because it was direct, and the risk of having such an issue was theoretically 0%.
4- Receiving the luggage after more than 50 hours of our arrival!
Fordeler: A courteous and pleasant staff. I will certainly fly with them again in the future
Ulemper: Seats are cramped up against each other. but hey - this was airbus 319...
Confusion at Check-in
Ulemper: The airport staff was confused about what check-in line we were to cue-up in.
Fordeler: Service
Ulemper: No clear instruction and follow up on special cargo
A bit disappointing and uncomfortable
Fordeler: Direct flights from Germany. Friendly crew. OK meal. Smooth landing
Ulemper: Expensive flight. Seats are cramped up against each other with no adequate legroom, pushing the knees against the front seat. Forced to check in my carry on since it exceeded 6 kilos (that's very little for an international flight)
Germania
Fordeler: It was clean. We arrived on time and smoothly.
Ulemper: Extremely tight seating. No room for shoulders or legs. I sat with my family in one row. We were touching shoulders as the seats are so thin.
No leg room at all!
Fordeler: Jeg likte alt
Svært bra
Fordeler: Servicen, stoler komfort
Ulemper: flyet var forsinket 50 minutter vi satt i flyet
Fordeler: Et høflig og hyggelig personale. 27:5 fly med dem igjen i fremtiden
Ulemper: Setene er trangt inntil hverandre. men hei - dette var Airbus 319 ...
Fordeler: I liked everything
Very good
Fordeler: The service, chairs comfort
Ulemper: The flight was delayed 50 minutes we sat in the plane
Fordeler: Service
Ulemper: No clear instruction and follow up on special cargo
Fordeler: Jeg likte alt
Svært bra
Fordeler: Servicen, stoler komfort
Ulemper: flyet var forsinket 50 minutter vi satt i flyet
Fordeler: A courteous and pleasant staff. I will certainly fly with them again in the future
Ulemper: Seats are cramped up against each other. but hey - this was airbus 319...
Confusion at Check-in
Ulemper: The airport staff was confused about what check-in line we were to cue-up in.
Fordeler: Et høflig og hyggelig personale. 27:5 fly med dem igjen i fremtiden
Ulemper: Setene er trangt inntil hverandre. men hei - dette var Airbus 319 ...
Ulemper: the flight have a delay...and then.after we landing...we arrest and that we need to take a bus 3a to Hamburg...so.. just in 6am we get to hamburg..the worth flghit ever...
Luggage Issue
Ulemper: As I value constructive feedback, the below outlines major concerns I experienced during this journey:
1- The checkin process was so unorganized!
2- Pilot not providing enough information (about delays, expected time of arrival...)
3- Surprisingly.. arriving to Beirut with no luggage. Would have appreciated an early notice about this and not getting to Lebanon and receive this news - especially that the cause was "You were too many on the plane and your luggage couldn't be all sent together" - I believe that when trust is put in an airline over a journey like this, the least I can expect is arriving to my destination safe, secure, having my luggage with me. More precisely, on such an expensive flight, booked because it was direct, and the risk of having such an issue was theoretically 0%.
4- Receiving the luggage after more than 50 hours of our arrival!
A bit disappointing and uncomfortable
Fordeler: Direct flights from Germany. Friendly crew. OK meal. Smooth landing
Ulemper: Expensive flight. Seats are cramped up against each other with no adequate legroom, pushing the knees against the front seat. Forced to check in my carry on since it exceeded 6 kilos (that's very little for an international flight)
Germania
Fordeler: It was clean. We arrived on time and smoothly.
Ulemper: Extremely tight seating. No room for shoulders or legs. I sat with my family in one row. We were touching shoulders as the seats are so thin.
No leg room at all!