Gjestevurderinger
Samlet vurdering
7,0
Veldig bra
Basert på 25 vurderinger
Totalinntrykk
7,4
Ombordstigning
7,3
Komfort
7,3
Kabinbesetning
7,8
Underholdning
6,3
Mat
7,0
Gå til hovedinnhold
Firefly-info
| IATA-kode | FY |
| Ruter | 33 |
| Populær rute | Kuala Lumpur Abdul Aziz Shah til Kota Bharu Pengkalan Chepa |
| Flyplasser håndtert | 15 |
| Populær flyplass | Kuala Lumpur Abdul Aziz Shah |
Firefly passasjervurderinger
Nylige vurderinger
- Alle vurderinger
- Positive
- Nøytrale
- Negative
-
7,6
Convenient no frills trip
Fordeler: Check in and immigration was quick. Flight was on time
Ulemper: Even though there plenty of seats available, the auto seat allocation put another passenger next to me.
vurdering fra
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2,0
Fordeler: None
Ulemper: Flight delayed 1 hour and 50 minutes. Even my inbound flight also delayed one hour.
vurdering fra
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5,3
Ulemper: Flight delayed by an hour
vurdering fra
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8,0
Fordeler: Flight was on time, friendly attendants.
Ulemper: Check-in took forever, another line should have been opened. Very little legroom on the plane.
vurdering fra
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10,0
Fordeler: Friendly flight attendant.
Ulemper: Announcement at the airport is unclear
vurdering fra
-
8,0
Firefly Penang to Phuket
Fordeler: Very always at check in but all very relaxed. Only gave 3 for food as we'd asked for pot noodle (Rm3) only to be told they had no hot water. Not serious & we didn't use their entertainment. Otherwise all good & would recommend
vurdering fra
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7,6
Late take off on both sectors
Fordeler: Ease of boarding and disembarkation T2 arrival in SIN Online check in
Ulemper: Needed to re check in in SIN, even on a same day flight Flight was late for both sectors SZB-SIN-SZB
vurdering fra
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2,6
Fail
Fordeler: The staff has no personality and no working knowledge of how customer service is supposed to be. I booked this as Malaysia Airlines and even though it's operated by Firefly, it should've recognized my priority status with OneWorld.
vurdering fra
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2,0
Firefly canceled my flight and didn't notify me
Fordeler: There was one local manager who smiled a lot and tried to promise things that it turned out he wasn't allowed to promise while his airline was screwing me.
Ulemper: International travelers, check and recheck your flight. Firefly canceled my flight "several weeks ago", according to them, didn't notify me by phone or email despite the fact that they admitted they had both on file, didn't refund the money to my credit card until the day before departure so i had no idea of the change, and then provided no help whatsoever when i arrived at the airport and the flight didn't exist anymore.
vurdering fra
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5,6
Ms Lelle
Ulemper: Hot in the plane upon boarding
vurdering fra
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10,0
Perfect experience!
Fordeler: Everything was smooth and easy. Check-in line was short, the whole airport experience was quick and easy. Flight was smooth, comfortable, staff was so friendly. When I checked in for my flight in Penang, the girl who helped me, Kay, was the most friendly help I've ever had.. She offered me a great seat and was patient and friendly when I requested to be moved around. She made conversation while we waited for the system to finish, and had a huge smile the whole time. She set the time for the whole airport and flight experience, and had me smiling the rest of the day. If there's a way to tell her bosses - she is a gem, hang on to her! I'm looking forward to my next trip on firefly!
Ulemper: Boarding was delayed a bit, but flight took off within a few minutes of schedule, so no real problem!
vurdering fra
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3,6
Flight was delayed no ground staff bother to infor
Fordeler: the flight attendant on board was lively in making announcements!
Ulemper: Flight was first brought forward by 30 mins. Arrived on time at the gate, but actually it's delayed by 15 mins from the original time. So in total delayed about 50 mins from brought forward time. NO ground staff at the gate bothers to inform us. Flight status screen shows "Callng", when approached, ground staff just replied "not yet" in a bad manner. Terrible ground service.
vurdering fra
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10,0
Fordeler: Friendly flight attendant.
Ulemper: Announcement at the airport is unclear
vurdering fra
-
10,0
Perfect experience!
Fordeler: Everything was smooth and easy. Check-in line was short, the whole airport experience was quick and easy. Flight was smooth, comfortable, staff was so friendly. When I checked in for my flight in Penang, the girl who helped me, Kay, was the most friendly help I've ever had.. She offered me a great seat and was patient and friendly when I requested to be moved around. She made conversation while we waited for the system to finish, and had a huge smile the whole time. She set the time for the whole airport and flight experience, and had me smiling the rest of the day. If there's a way to tell her bosses - she is a gem, hang on to her! I'm looking forward to my next trip on firefly!
Ulemper: Boarding was delayed a bit, but flight took off within a few minutes of schedule, so no real problem!
vurdering fra
-
7,6
Convenient no frills trip
Fordeler: Check in and immigration was quick. Flight was on time
Ulemper: Even though there plenty of seats available, the auto seat allocation put another passenger next to me.
vurdering fra
-
8,0
Fordeler: Flight was on time, friendly attendants.
Ulemper: Check-in took forever, another line should have been opened. Very little legroom on the plane.
vurdering fra
-
8,0
Firefly Penang to Phuket
Fordeler: Very always at check in but all very relaxed. Only gave 3 for food as we'd asked for pot noodle (Rm3) only to be told they had no hot water. Not serious & we didn't use their entertainment. Otherwise all good & would recommend
vurdering fra
-
7,6
Late take off on both sectors
Fordeler: Ease of boarding and disembarkation T2 arrival in SIN Online check in
Ulemper: Needed to re check in in SIN, even on a same day flight Flight was late for both sectors SZB-SIN-SZB
vurdering fra
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2,0
Fordeler: None
Ulemper: Flight delayed 1 hour and 50 minutes. Even my inbound flight also delayed one hour.
vurdering fra
-
5,3
Ulemper: Flight delayed by an hour
vurdering fra
-
2,6
Fail
Fordeler: The staff has no personality and no working knowledge of how customer service is supposed to be. I booked this as Malaysia Airlines and even though it's operated by Firefly, it should've recognized my priority status with OneWorld.
vurdering fra
-
2,0
Firefly canceled my flight and didn't notify me
Fordeler: There was one local manager who smiled a lot and tried to promise things that it turned out he wasn't allowed to promise while his airline was screwing me.
Ulemper: International travelers, check and recheck your flight. Firefly canceled my flight "several weeks ago", according to them, didn't notify me by phone or email despite the fact that they admitted they had both on file, didn't refund the money to my credit card until the day before departure so i had no idea of the change, and then provided no help whatsoever when i arrived at the airport and the flight didn't exist anymore.
vurdering fra
-
5,6
Ms Lelle
Ulemper: Hot in the plane upon boarding
vurdering fra
-
3,6
Flight was delayed no ground staff bother to infor
Fordeler: the flight attendant on board was lively in making announcements!
Ulemper: Flight was first brought forward by 30 mins. Arrived on time at the gate, but actually it's delayed by 15 mins from the original time. So in total delayed about 50 mins from brought forward time. NO ground staff at the gate bothers to inform us. Flight status screen shows "Callng", when approached, ground staff just replied "not yet" in a bad manner. Terrible ground service.
vurdering fra
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Rutekart for Firefly
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Populære flyplasser Firefly flyr til
- Kuala Lumpur Abdul Aziz Shah flyplass (SZB)
- George Town Penang internasjonale lufthavn flyplass (PEN)
- Singapore Changi flyplass (SIN)
- Johor Bahru Sultan Ismail Intl flyplass (JHB)
- Kota Bharu Pengkalan Chepa flyplass (KBR)
- Alor Setar flyplass (AOR)
- Kuala Terengganu Sultan Mahmood flyplass (TGG)
- Ipoh flyplass (IPH)
- Langkawi Island flyplass (LGK)
- Kuantan flyplass (KUA)
- Phuket flyplass (HKT)
- Banda Aceh Sultan Iskandarmuda flyplass (BTJ)
- Surabaya Juanda flyplass (SUB)
- Kuala Lumpur Intl flyplass (KUL)
Firefly kontaktinformasjon
- FY IATA-kode
- +60 3 7840 4241 Ring
- fireflyz.com Besøk
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