There was an air of unobtrusive efficiency Many of the breakfast plates were dirty!
Comfort of room.
the room was very noisey
The hotel was kept to a very high standard and we were pleased with every aspect of it
to pay for carparking in there carpark when you have paid them over £300 to stay for to nights
location of hotel breakfast on saturday was poor - not enough food,poor service. had to sort ourselves out and after requesting items still did not gwet them. have filled in complaint to hotel as above
nothing. did not like my stay at the hotel at all,to start with no room left in parking,the shower in our room was not good,the bar staff where not very nice and very expensive for what it is .will not be returning.
the way 2 staff chatted with a guest whilst others were waiting to be served. came accross as quite rude
Quality much like all in chain but staff very friendly and efficient, keen to please Nothing
The free bar between 5 and 7 pm.
close enough for walk to the centre bathroom old
Our room 306 did not have a permanent shower
reception decor the room i stayed in was quite shabby and dated in appearance, albeit clean. It was quite disappointing to enter having encountered the obviously redecorated hallway and reception area. During morning breakfast, I noted that tables were not cleared for the whole duration of my meal, which was not particularly pleasant to look at and felt that the two waitresses although both busy were not working methodically and together as a team in clearing away tables effectively and in readiness for the ever arriving breakfast guests, looking at times at the dirty tables as they passed by them (I too used to work in very busy restaurants so know what it is like)
Excellent breakfast . Very comfortable room with clean white towels everyday and pristine bed linen.
The decoration was dark and dingy, our room in particular was a mauve /purple colour which made the room dark and clausterphobic
Breakfast Comfortable room near centre of town Felt impersonal
Excellent food and pleasant helpful staff. Our room in need of refurbishment. The hotel makes a big play about its 'green' credentials but there was a large crack in one of the panes in the window and it was the coldest weekend of the year!
good food in restaurant
Hyggelig personale, fantanstisk beliggenhet, pent tudorstil hotell, rent rom Gammelt lite bad med ødelagt armatur i dusjen, det var hverken hårføner eller buksepresse på rommet, noe det stod det skulle være da vi bestilte. Gammel utdatert PC og nettleser. Treg frokstbetjening. Svært dyrt hotell og da forventer jeg topp standard på alt. Mistenker at en får dårligere rom når en bestiller via eksterne bookingsider. Forsøker Macdonald New Blossoms Hotel neste gang som har like fin beliggenhet til halve prisen.
The Staff were very obliging and the restaurant service was excelent Lack of lounge facilities. During our pre-dinner drinks, We were asked to leave the residents lounge early Saturday evening due to it being reserved for the boat party. The other small lounge near reception was very crowded as was the bar area/football lounge
Excellent position for access to the city centre. Super leisure facilities.Excellent staff very friendly. Nice meals. Surprised that it is only 3 star deserves more. We were upgraded to a higher level room on arrival. Nothing
Very close to the city centre and all shops and amenities. Hotel pool and spa was extremely relaxing. Hotel very clean and was really pleased with the free upgrade for our wedding anniversary. Would definitely stay again.
fantastic restaurant and entertainment bedrooms a little dated but still an enjoyable stay
i didnt like the fact that there was no air conditioning. the heat was overpowering and the rooms were too hot and stuffy to be comfortable
The bar was nice and had a good atmosphere, and plenty of different beers to choose from. Very comfortable, and nice pool etc for relaxing. We stayed on a Friday night so the restaurant was closed which limited the eating options. We didn't want to have a dinner/dance, I get ill on boats, the pizza place was only for snacks and the bar was full, so we ended up having to eat in town.
Located close to the city centre, friendly staff and nice pool. The breakfast was also quite good, and the room was spacious and comfortable. We had a room on the side of the hotel facing the dual carriageway and it was quite noisy.
The canal cruise, the spa. Noise from traffic, no air conditioning
thought there may have been a bigger selection of hot food on breakfast buffet
the temperature in the spa/swimming pool was too cold.
Parking facilities and location to town center
Convenient to town centre Bed Mattress needs changing Hollow in middle.!!!!!!!!!!!
Willingness of staff to do extras - order taxis, keep suitcases etc
Good value for money and very close to the town centre, ideal and convenient for Christmas shopping. The cook food for breakfast was very limited, just scrambled egg and sausages.
clean rooms,helpful staff,free parking. breakfast a bit of a free for all.
The location was ideal for shopping, short walk to the centre although quite steep if anyone is infirm the inconsideration of other hotel guests who have been out for the night and come back in the middle of the night along corridors being very loud and banging doors, perhaps a notice on all lifts and landing doors saying quiete please think of other guests !!!
The locality and the car parking facility. None
The welcome on arrival at reception. The quality of the Wi-Fi Broadband in the rooms and lobby. The no-nonsense breakfast fare. Lining up for the various breakfast items was a bit unorganised and free-for-all.
Excellent location to celebrate my friends 40th birthday Some contents were stolen from the boot of my car whilst in the car park
Comfortable, clean rooms for a few hours sleep. Basic but exactly what would be required of a crash-pad. Only food available is breakfast. If you're hungry at any other time you only have a vending machine.
pleasant surroundings.nice staff breakfast was on small size, any no variation from day to day.
Pleasant welcome, good food. Bedrooms were subject to considerable floor noise from guests moving around above. More than I have ever experienced. No toiletries in bathroom.
Ideal location for Chester CIty, car parking very convenient but limited. Room was very dated, wifi not working in room and considering my room was on the top floor, was told it was the best location for access ! TV signal was also quite poor and picture froze a number of times
Friendly staff Just distance quoted
the atmosphere was relaxing, a real British experience
good location 10min walk to center of chester,pleasant helpful staff ,well done
Friendly staff, comfortable seating areas,really comfortable bed. evening menu
Confortable bed! Room adequate for our two day stay to visit the city and nearby Rhyl. Christmas market was an attraction. Nothing to dislike. Breakfast a bit cold on first day but fine next day.
Very friendly staff, very clean rooms, not too far to walk into town so we didn't have to pay car park charges. We thought it badly needed decorating. Paintwork was shabby. Would improve hotel greatly if painted.
The location is brilliant just 10mins walk from the centre ..the staff are fantastic nothing is too much trouble
both luxury of room and wonderful meal a little expensive but not too bad
The central position / excellent shower No wardrobe
Lovely room with twin baths and very comfy bed. Staff very pleasant. My dinner in the restaurant was the smallest main course I have ever been served . It was appalling, I would not have the nerve to send something out so small if I were a chef-not good value for money . At a guess, I would say they are using one fish to get 4-6 portions. I didn't want to make a fuss and complain on the night as it was our wedding anniversary! I do feel that for the price of the room that breakfast should be included. We realised that it was not but because we wanted to stay at that hotel we decided to book anyway.
The design, layout, quality and fixtures in the room and venue too. The dim lighting within the whole venue. More light is needed espescially over mirrors (for ladies applying makeup).
The quirkiness of the room Having to pay for breakfast on top of pricey room. We needed early breakfast so we could leave at 8am and this could not be accomadated. Earliest they could do was 8am - bit dissapointed about this as is was a birthday treat for my partner,
nice friendly staff, very clean, good location a few more signs up telling you where things are
Staff were very friendly and co-operative. the conference facilities were attractive and well managed My sleep was disturbed several times during the night: I was woken three times by noise outside the corridor in the late/early hours, and once in the night by heavy footsteps overhead. I was then unable to sleep from 6am-7am due to continuous heavy footsteps overhead. the acoustics really need to be reviewed and corrected, with adequate door seals and impact absorbing acoustic treatment to the upstairs floors. sleep is your core business.
The rooms were very clean and comfortable and I can highly recomend the fod from the bar area. Only problem we found was the main restaurant was not fantastic ,the food was average but the bar food was execllent.
Friendly Staff and Atmosphere, Good Food and spacious bedroom with comfortable mattress. Struggling to keep hotel warm during cold snap.
Excellent facilities and accomodation, good location. Compared to all other aspects of the hotel, the breakfast was poor. Food was obviously left out for a long time and had deteriorated.
everything at the hotel was excellent but the best thing was the friendliness and efficiency of all staff from check in to check out. I was at the hotel for a family wedding and all staff were very helpful ensuring that all ran smoothly. Absolutely no complaints
The hotel itself was excellent, we could stay there again. I enjoyed using the facilities of the leisure centre. Dining was elegant. There was a family with young children above us, i could hear them running about.
I thoroughly enjoyed the pool ,steam room etc didnt have time to use the gym but looked very good. Cleanliness perfect ,I am fussy about hotels but ticked the right boxes Drinks were rather expensive even by hotel standards but captive audience
Friendly helpfull staff nice standard of hotel
Very attentive staff, nothing too much trouble
Delightful staff, nice lounge & bar areas, exceptionally clean, excellent breakfast. Single room was definitely on the small side, but bathroom was spacious.
The hotel staff were very friendly and helpful. We arrived some two hours before book in, they let us leave the car at the hotel and even gave us a map of Chester with directions of the best way to get in to the city centre. Our room was very clean and cosy. Would use this hotel again. Room was a little on the small side, but as their was only two of us and we did not spend time in the room other than to sleep it wasn't really a problem for us. The friendly atmosphere and spotlessly clean hotel more than made up for the room size.
The staff were very welcoming and friendly. They accommodated our needs. The room in which we stayed was not like the ones shown on the website which was the main reason I booked in the first place. This was quite disappointing. However the overall stay was ok.
The location was in walking distance of town and not expensive by taxi. The room was tidy and clean. Lots of bed covers due to heating going off. Good breakfast for little money and service good. It was cold the heating only came on in the morning and afternoon it was cold duing the day. It was cold in the breakfast area.
Easy to find, couple of miles out the centre, free car parking No draught beers, bar prices extortinate £5.00 tv did not work properly Poor breakfast
This is a lovely hotel whose rooms are both attractive and practical. The breakfast was outstanding as was the conservatory in which it is served. The local bus services are spotty and complex due to multiple companies and stops. Fortunately taxis are cheap.
The room was comfortable & the breakfast was very good. We were in an attic room with a sloping roof which made the bathroom slightly difficult to use.
A warm welcome greeted us upon arrival. We had two rooms one in each courtyard which were very good - one was a bit small with not much storage but ok for the few days of our stay. The second room (twin) was excellent. Both had all the facilities you would expect. Breakfast (continental) was adequate, however you could pay extra for cooked. Hotel in pleasant surroundings but more than the 15 minute walk into Chester that we were advised. During our stay the bar wasn't particularly well stocked with cask beers and lagers not available (run out).
The hotel was good value for the money, about 20 min. walk from the town centre, bus into town was also available. Ample parking. Spacious accommodation
Its proximity to Chester city Having lived on the continent for many years I found that a continental breakfast didn't only consist of cereals, grapefruit, yoghout and toast, it also consists of cheeses, meats, cold boiled eggs etc.
The staff were friendly and the room was lovely We were in an outside room and it was cold during the night when the heating had gone off but it was the first really cold night of the year so far and that won't have helped !
Hyggelig hotell i god gammel engelsk stil. Rent, pent og en meget hyggelig og hjelpsom betjening. Absolutt et hotell å anbefale dersom du er glad i den gamle engelske stilen. Dersom du ønsker å treffe den lokale engelskmann i tillegg så gjør du også det her. Ingen negative opplevelser.
Location in center of town coudn't be better! Building dating back to 1500 had atmosphere that matched the city very well mattresses in 4 poster bed could have been renewed
The room we stayed in was very nice, very big and modern styling. The staff were very helpful and there was always somebody on reception if you needed them. The car park is alittle bit tight to drive around and the pillows were hard but there only little things to worry about.
close to city with comfortable rooms excellent parking and a fantastic michael caine restaurant . staff very polite and helpful
Modern Friendly staff, the decor in exec room superb, minimalist and cool, next time will eat there, but a good hotel
Excellent room.Breakfast very good Trying to get in was difficult as was parking
Central location, new and modern Poor breakfast, pricey and limited parking
Excellent location - 2 minute walk to the city centre. Room was amazing value for money - standard room would have been the equivalent to a luxury room in many hotels. Breakfast was delivered to our room free of charge. Will definitely stay there again.
Comfortables beds Reception area too dark
Very good location for shopping and to visit Michael Caines Restaurant Our original room was noisy, however the hotel were very good about changing room. The Michael Caines restaurant was cold and noisy from the Champagne bar next door. The food was excellent
Had a few drinks in the hotel bar and had breakfast
The staff were excellent nothing was too much trouble. We were attendong a horse race meeting and they ensured that our room was ready at twelve midday two hours before normal check in times in orde rfor us to get changed to enjoy our daym excellent service all tround No
Pool & fitness room Dining room staff at breakfast not very helpful or cheerful. Had to request a change to a no smoking room after booking in but this was done without fuss.
leaving food, rooms, standards, waiting times for things, price
not too far out of town and quiet. rooms spacious and lots of hot water - someting 5 * hotels cannot provide! early in the evening the bar man was under pressure because he was on his own - but he was polite and proffessional
Found it to be very good, could not fault it. No
I enjoyed my stay just for a chill out relaxing time. Staff were very polite and helpful and I think they felt for me and my friend as the prices were rather high for drinks and food. I thought the prices for food and drink was expensive. At £15 a person for breakfast was too much for me and my friend to pay. And we didn't have an option to just have a couple of rounds of toast. We were told we could wait till 10.30am when they would serve some breakfast in the bar. So we waited from 8.30am for our breakfast only to be told by the barman that we could have had it from 9. So a bit confusing and not much choice.
Expensive Internet and very limited room service menu
The room The restaurant service for breakfast was rubbish. They ran out of plates dishes cereals, croissants, choc pains, yoghurt, coffee was stewed, bacon half cooked. Fawlty towers looked like a five star compared to this hotel. No managerment skills was in place for a busy weekend. A couple waited over 12 mins for some bowls for cereal and in the end i grapped hold of some from the cold well to gave them to the couple which is not my job but the caterer in me could not bare for them to wait any longer.
i liked the leisure faciities especially the swimming pool which was large and very well kept. the breakfast was fine but some things were slightly over cooked.
very comfortable room and good leisure facilities. pleasent relaxed restaurant serving excellent food.
swimming pool bathroom suit needs modenisation
Very good location, with park and ride next door. All was good
hotel location room size and bed size in 'standard' room
The staff were extremely pleasant in all areas my sister and I commented on how friendly everyone was. nothing
Location and the residents bar open till 4 am
all in all ok if you need a bed then its ok staff were polite not as friendly as some of the comparative hotels Busy but overflow car park rear with poor signs to advice you Room had signs of where and tear and looking a little worn Rooms compact
It was comfortable, had all the facilities I needed on my overnight visit. Most importantly it was just the right temperature, hotels can be too hot! and I liked the speedy pay as you go system.
lovely room bar prices a little expensive
Good quality hotel, but see points below. Staff were very pleasant and helpful. No Air Conditioning, no mini-bar, too close to main road with windows open as too hot without air con.
friendlyness of staff. freedom of movement. Easiness of parking
Good choice for breakfast En-suite in room poor. Very cramped for space and shower poor
The staff were incredibly welcoming and sympathetic to the problems I had with my baby girl at the time and were more than happy to help with any problems. The room was rather cold, although tea making facilities were provided in the room, there was no plug socket near the kettle so had to move the kettle to near the bed everytime we needed boiled water. The tea table also collapsed when moved. I would stay here again but would ask for a small heater and a safer table.
the staff were hilarious and made us feel very welcome
Unfortunately we did not stay at the Blossoms, we were moved to the Craxton Wood Hotel and were not impressed.
Location and comfort of the hotel Breakfast was a bit chaotic and service could have been quicker
Excellant location and value for money. The car park is offsite if the weather is bad or an elderly person is with you.
the location was excellent, and staff friendly and trying their best. General cleanliness in rooms was poor. toilet filthy on arrival ( was cleaned after complaint )cobwebs on bedside lamps, dust on tables and TV, menu was quite expensive, and very limited.
The fetaures of the room fitted well with the period features of Chester. Felt that it may have needed air conditioning, as on the day we stayed it was extremely clammy!
location,room size and cleanliness,choice at breakfast was good.Nice to see a choice of fish. Ithought the price of drinks in the bar were over the top.
Hotel was tastefully decorated and re-furbished, and was excellent value for money, we had a fantastic stay! The hotel was extremely warm, even with the windows open, and it was snowing outside!! the radiators were always on full heat!
The location was fantastic, and the hotel itself was beautiful. The staff were abrupt, for example when I checked in I explained I had tried to call on several occasions with regard to parking. The receptionist was very abrupt and said 'I've been on my own all day, alright?' Not my problem as far as I'm concerned. Also, the lift is very claustrophic! and I'm not Claustrophobic!!!
It's central position is the only reason we choose to stay at the Blossoms. However thinfs have improved since the re vamp, although there are still areas that need attention. The light fitting falling off the wall, that needed to be fixed. The broken crockery that had to be replaced, the requested wine glasses that never materialised, the ice bucket that took two requests to arrive, and the non exsistant phone call that we asked for to tell us our room was ready.
Excellent location and superb service as always at this hotel None other than could have done with a week of been pampered !
Very good location only 15mins walk to centre,the zoo which is a great day out is only 10mins away by car.The breakfast was very good and everything in the room that you needed. The only bad point is the traffic better to have a room at the back.
The staff were so freindly and the was always someone around if you needed any assistance.
The Breakfast was good, accomodated my early start. Notes on the reservation ignored, asked for a room away from the road. Main road noise wasn't helped, as the rooms are only single glazed. Also, note the Hotel has a popular bar area... and thus the noise from this does come through to the guest rooms.
Handy for Hoole shopping centre (A short street of busy small shopkeepers) An easy walk to the centre of Chester (on a dry day).Breakfast was hot! Their success means the bar and patio is crowded in the evenings. Dont sit by the door the smokers use at the back of the hotel.
Room clean with comfortable beds. Excellent Breakfast, very attentive staff. Had a very good bar meal too. Only thing was having to walk through busy bar to access rooms.
The location was excellent for a city break.
Staff and food first class Bedrooms could do with being upgraded.
Friendly staff good food excellent location Room very basic heating did not work the first night, window would not close so was disturbed by traffic late evening early moring maybe next time a room at the back would be better
Good location. Good breakfast Room clean Room smelt a little stale. Shower in room was poor-kept going hot and cold and inadequate flow
The friendliness of the staff, the location of the hotel, the breakfast was excellent, it had a restaurant on site for lunch/evening meals and a bar if you needed it everyone was very helpful.
An excellent stay, with friendly staff! Only problem we had was that the website we used made a mistake with our room booking. The staff at the Premier sorted this quickly and efficently and advised us to book directly through there website in future to save any mistakes!
All the staff excellent and helpfull, Denise very good. Friday evening £21 meal - deal good value, ass manager dinning excellent A great two days I booked 4 rooms all eight of us thought the hotel excellent NO COMPLAINTS
The reception staff were especially friendly, helpful and knowledgable They knew Chester well recommeding somewhere to eat when we asked and supplied with a taxi number.
Good location and comfortable
the friendly helpful staff the bath hand rail was hanging off and could have been quite dangerous
Very helpful and pleasant staff, very clean room and comfy bed, also very convenient for town centre. The lift was always accessible and security was good. Car parking can be a problem 6 days a week between 10 am and 6 pm. although I beleive there are 14 car parking spaces at the rear of hotel, if you can get one.
They gave us a disabled room for the floor space as we had 2 children with us both needing cots They didn't have our booking made on this site. There is parking for about 10 cars and the fire alarm went off just after we got the kids to sleep and we had to stand outside for half an hour in the cold. Not the hotels fault but still annoying!
Good central position. Well trained, efficient and friendly staff. Limited parking
its location easy access to station and city centre. and facility is clean and new. breakfast start time is not convinient in weekend(from 8:00). due to train schedule i gave up having breakfast.
Lovely setting. Very comfortable rooms, plus great spa facilities with fantastic showers! Initially we had a problem because the patio doors on our room wouldn't lock but this was sorted out quite quickly and we found the staff really friendly and helpful. Our key-card appeared wiped every day, so we had to get reception to re-set it for us nearly every time we tried to get into our room. This might have been a security precaution because there was a wedding going on, but it meant going back to reception each time we wanted just to get into our room. However, it was always dealt with quickly, and didn't detract from our enjoyment, but it might prove more trying for older visitors.
The hotel room / suite was fantastic. It was very close to the centre of Chester and ideal for all the local attractions
relaxed atmosphere, friendly staff, nice hotel. maybe room could have been slightly larger.
The staff where all very friendly, the food was fab, can't wait to go back! Facilities where good but no much information about it, I had to ask a few questions about different things as information was not available, made me feel a bit awkward to be honest!
good food room too small
Facilities were superb, staff were excellent. Food was slightly pricey and the coffee at the end never turned up!!
A large comfortable room with large bathroom
I really enjoyed my time at Rowton Hall, although the Breakfast was very expensive and the room was not up to the standared of other hotels I have stayed in. Also I was unable to have the room any earlier than 3 even though I was coming to a wedding their.
hotel restaurant food very overpriced and certainly not value for money