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When we come to Moscow we always stay in Golden Ring. We like the style, personal, facilities and Panorama restourant. Location is perfect, you can walk to Red Square along Old or New Arbat, to buy all souveniers, to walk to Museum, Jesus Christ The Saviour Cathedral, from other side you can cross the river and go shopping in Evropeisky Mall or take a cruise by Moscow River! Security system is very high because of Ministry of Foreign Affairs across the street and it feels very safe here.
The location is very good, the service given by hotel stuff at reception and bar is at a very low level, their side businesses with the taxi drivers and hookers cause them to misunderstand the core of their job Location
Please write at least 15 words Internet is extremly expensive and worst quality
Everything was excellent especially the restaurants. The breakfast was brilliant so much to select from. The Panoramic hotel was just amazing. The staff very helpful.Very good service. Sometimes we have a bit of difficulties on communicate with the staff but very limited
great central location, friendly staff, excellent size room which was always kept clean.
Service, no matter what you ask, you get it in a 5 minutes. Breakfast was quite expensive (1300 rubles- 45 $ each ) we didn't take it. There are tons of cafes near the hotel where you can have a breakfast for two and it will cost max 1500 rubles. Restaurant is quite expensive dinner for 2 in average will cost 5000 ( 170$) but everywhere in good places in the City prices are the same. It is announced that hotel guests have 10 % discount but we upon our request we were told that there are no discounts, so it was a con. The key of the room should be put in from outside all the time so the heating could work, so get one extra electronic key and never take it off from inside. Heating is poor so ask for additional heater (they'll bring it in minute without any additional charge )
The location is quite convenient and service in general is good Breakfast for Euro 33,00 is very expensive if you only want equivalent of Continental breakfast. Their was no airconditioning working and as I wanted fresh air that opened the window for me with special key.
The convenient location with many good, but expensive restaurents within walking distance. About a 20 - 25 minute walk to Red Square. Vey surly and unhelpful manner of security staff in lobby.
Good location, helpful concier, comfortable Lobby Porte-cochere, pedestrian approach to the front entrance, mattress was terrible, shower uncomfortable. My friend was given an occupied room.
Great location, staff, view. It's quite. Staff is extremely friendly, nice and professional. Great gym and breakfast. A bit old.
Clean, excellent wifi and very helpful staff. Good location central to Moscow Kremlin, shopping and excellent restaurants including those in the hotel.
Very good location, high service standard and the general air of luxury.
Var på jobb og bare bodde der.
Meget flott hotel. Utmerket service. Sikkerhetsopplegg rundt 9. mai var særdeles bra. Personalet meget imøtekommende og hyggelig. Veldig sentralt plassert. Til tross for hovedgate foran hotellet så merket man dette ikke. Et hotell som lever opp til 5 stjerner uten tvil. Det eneste jeg savnet var askebeger utenfor hotellet.
Very large rooms with good facilities, big bathroom, bath etc. Very good value for money. Good location next to the metro. Not much to do in the area around the hotel.
Location is good, rooms are quite comfortable No Internet in the lobby, only expencive - and useless through room TV; the staff wasn't friendly; I was asked to pay for the mini-bar every day during my stay, etc.
no free wifi
the most convenient is that the Hotel is only 50 meters from the Metro Station and in 15 minutes it is possible to reach the city center. Internet wireless and beakfast are very expensive for the level of the hotel. From the hotel staff, almost nobody speaks english at the hotel (I meet only one person whom speaks english).
next to vernisage strange process of register / checkout
No WI-Fi free
well-located for the money not really
good location, close to red square and accessible to the funky restaurants and luxury shops with reasonable rate considering how expensive moscow hotels are. some of the staff were unwelcoming and displaying bad attitude towards us.
I had to wait for 20 min for the table for breakfast. It happened twice during 4 days.
Very pleasant and quiet room. Very friendly staff. Very decent breakfast. Heavy smoking in the hotel lobby.
Location close to Red Square, Shopping etc; large room, quiet (back yard) Nothing really but a slight lack of charme, too pricey even for Moscow
spacius room, nice breakfast, gym, excellent location
the most important thing for me, was the possibility to reach very easily metro stations. this has given me the chance to have several business meeting in all Moscow, without using cars or taxies. Actually everything has been perfect. thanks a lot.
1. Warm and good staff 2. Food and ambiance at Restaurant
location, rooms very comfortable wifi 20$ per day, not professional stuff, not helpful at all
The cleanliness, the warm behaviour of the staff, the very good location one breath distance from major Moscow siteseeing in the city center and not only, the good breakfast, the good services of the executive launge. An executive room should be larger.
close to city center, nice room, good stuff, good breakfast. Broken TV.
The Hotel is very well maintained. The staff are generally excellent. The Buffet Breakfast is excellent. Some of the Restaurant staff were not adequately trained to deal with foreign guests. The kitchen appeared unable to vary the menu to accomodate special diets. No hotel in Moscow could be described as good value for money.
The location is very good. The size of the rooms are comfortable. The staff is not caring about the clients very much
friendly staff; excellent location; small and intime
Fireplace in the lobby bar
The staff were very helpful and suggested great places to visit. The hotel was centrally located and close to most of the places of interest and restaurants too.
Very good proximity to the Metro. Walking distance to the biggest Mall in Moscow. Good restaurants close by. Good room, good staff. Overall - Rocking.
Everybody speaks good English. Good hospitality. Kindly assisiting us for dinner and nightlife. Flexible for check-out in weekend.
I really liked the interior of the hotel, interior room, cosmetics for bath and body L'Occitan and also the swimming pool was rather good Hotel staff i think is the only problem of Savoy :( the dont know how to smile, and be polite with customers. Actually in Hyatt the best staff i've evere seen !!
Everything, the swimming pool, sauna, breakfast, rooms etc.And booking.com made a very good deal with the hotel. Otherwise sorry no savoy.
Location was convenient Hotel is classic but tired, lacked a good breakfast, rooms need renovating, lobby is not welcoming, no spa, no massage was available, sauna was under repair.etc etc
Hyggelig og serviceinnstilt engelsktalende personale. Grei beliggenhet i nærheten av det nye flytoget fra Sheremetievo. Høy standard på rommet. Noe sjenerende støy i forbindelse med oppussing - men fikk straks byttet til et rom med mindre støy! Litt lavere priser på drikke fra mini-bar samt på hotellets restauranter ville hindre at gjestene går ut!
I use to go in Moscow twice a month and i stayed in all the 5 stars hotels. Royal is really outstanding in terms of quality and service. Really 100% deluxe hotel.
Staff was excellent!
Everething was perfect!! Really luxury hotel!
impolite and unqualified staff (stupid questions and wasting time during check-in and on breakfast reception).
Hotel allowed me to check in earlier and to check out later than the established rules require. Too many security guards around interrogating almost all guest, but maybe that's normal for Russia.
Good restaurants with great views.
Nobody of staff smile and say hello
Information of booking via web-site takes long way to the front desk of the hotel. After 3 hours after action they still have no inf. Also no quite good communication beetween reservation office and front desk in the night and weekends. Its uncomfortable and unpleasant.
Overall OK but nothing to excite. Just a place to use when business.
rooms quite small for what you would expect from radisson sas. the bathroom extremely small.
location and sutability reception staff be more efficient and more quick
the central location, the staff could give good advise on what is going on in the city, they are pleasant and polite, good cuisine in the hotel
The hotel is conveniently located. Rooms are clean. (отель очень выгодно расположен. в номере чисто.) Rooms quality and content, staff's attitude don't comply with the price level. (качество и наполнение номеров, отношение обслуживающего персонала не соответсвует уровню цены.)
The view of Moscow river is wonderful from the room. The staffs at front desk are not so friendly.
comfort rooms & very professional friendly stuff with high standarts of hospitality, quite good location. Reasonable to stay with special rates. Standart rates are high
The Hotel Location is very good near to the city When I stay in the Hotel everything good
Staff friendly and helpfull
comfortable beds no usual extras in the room like water heater, tea, coffee, shoe polisher etc
Good location, close to Metro. 20 minutes walk to Red square. Helpful staff. Clean and quiet. Very good breakfast buffet. Room, internet and breakfast expensive (but I guess that’s normal for Moscow). It is a standard business hotel without much charm.
Perfect staff and location.
The staff were amazing , the desgin of hotel was very cool , it had a great mix of clssic luxury and boutique chic. It is expensive
Desing and furniture Hotel staff is insufficiently professional and insufficiently responsible
The view, right in front of Red Square and St.Basil; the position; the glamourous atmosphere; very kind service, real Moscow style; great value for money Maybe bell captain a little slow in helping get taxis
location, comfort bed, cleanliness of the room, silence estra high prices for everything adds
Good service NO
This is the best luxury hotel in Moscow. The nice & comfortable room, brilliant welness, spa, & hotel's location are made this hotel the best of the best. It is expensive, but valuable for the guests.
Very noce, clean, stylish hotel right in the center of Moscow. Super friendly staff. Great room with very comfy bed. Loved it! Will definetely stay there on my next trip to Moscow.
I have appreciated the staff service, their kind, gentle, nice behaviour. The man at the door during the afternoon hours is a real gentle and sensitive person (though he is supposed to be kind you see the real difference with his colleagues). The girls and guys in the breakfast room are lovely. The breakfast is also very good but what I have appreciated the most is the wide choice of films and music: perfect for having relax during a business trip. There is nothing negative that I could say.
After making my complaints the management met with me, and they did extend some compensation for my inconvenience. (It was more than I was expecting, but really didn't make up for my disappointment.) I do believe the new management will improve the training of the staff. ***The Pool/Spa staff and facilities were shining stars. They were courteous and welcoming. I spent two days relaxing in the pool and sauna. It isn't a real Hilton. Smiles and courtesy are hard to find. The concierge desk was the worst I've ever experienced. I literally felt sorry for asking for help. I literally tried to leave the hotel early because it was so humiliating. (Hilton's customer service didn't help in this matter either.)
Stayed at the hotel for its historic significance. Room service and food prices in general are ridiculously high, even when compared to their competitors.
staff was very friendly
Breakfast buffet was good. Rooms were clean and comfortable. TV is old. The porters at the front heavy door are practically non existent. They will not open the door for you if its rain or shine, and will not help you with your luggage. The so called security personnel, are the same way. The cleaning staff forgot to clean our room once, and we left early in the morning and returned late in the evening.
Veldig bra hotell Nei
hotel ethnic style entrance
its location -
Staff was friendly and helpful (e.g printed boarding pass for me at desk)
extra very expensive
good, clean, welcoming staff
Room / Staff / Location / Bar / Restaurant could be improved
Excellent locationn in the district Zamoskvorechie. Design. Standard double room was big and very comfortable. Staff is really friendly. It is easy to park a car right near the entrance. nothing
Brand new hotel, western standard 4 star (rare for Moscow). Modern, clean, nice spa, nice position. I'm used to be in Moscow frequently and this was the best 4 star hotel I've been in. The hotel opened a few days before my check in, so restaurant did not open yet, services organization still in progress. I guess in a few all these will be ok.
The wifi worked and the room and bed was comfortable , however room temperature was too hot. Staff were surley and didn't come accross as friendly ( reception staff )
Very friendly staff, nice clean rooms. Perfect location close to the city center. Very comfortable and large bed. Little minus: 50% extra pay for early check in.
hotel staff is excellent, location is also perfect, all things in rooms are brilliant new. 10 min away from Red Square. at the time ideally price/quality relation the breakfast was extra to pay and price was too high. we could easily go to any restuarant next to hotel and spent less. Sound isolation in the rooms could be better - we have heard all what happens on the floor.