Bestill Budget leiebiler i Santiago

Fordeler: Staff was friendly, though not very helpful.

Ulemper: It was not clear from the directions that I needed to go to the desk in the airport first, and then to the site. So I waited for a shuttle 45 minutes, and then got to the office, and the attendant wasn't there, then he sent me back to the airport, and then back again. So, it was a mess.

Ulemper: Car was a disaster total wreck 100 dents and stains on the upholstery promised Tahoe and had to settle for KIA van

Fordeler: Tried to pick up the car early was told I had to wait hours until noon then was told at noon nothing was available and then they were going to downgrade the car so it would be cheaper I said I didn’t want the insurance they insisted and it was double the price. Return day also inchangable.

Ulemper: Customer service

No car available

Ulemper: Basically I got reservation code and no car available. Not sure I can or should trust this service in future

Very bad

Fordeler: Nothing

Ulemper: We had a deal to rent and there was no info that thy will freeze us 6000€ on the card what was not possible so we could not rent it in the end!!!!!!!!!!!!

Worse car rental experience

Fordeler: Nothing

Ulemper: They gave away my rental car without notice. I showed up to the airport and no one was at their desk. Another company finally called Budget for me and I found out they gave my car away and left the rental booth for the day.

Deceptive business practices

Fordeler: Car itself drove fine, although one side had major body damage that had not been fixed.

Ulemper: The total cost was nearly 40% more than the quoted price. Although the booking indicated that the final cost included various fees and taxes, they took that cost as the base and added additional taxes/fees. They had two versions of the rental contract, one showing the lower online price, and another for the actual cost. They would not honor the online price.

terrible customer service

Ulemper: Car ordered was not available. Told Kia would be swapped for the ordered mustang. No upgrade or discount offered. When agent was instructed to provide mustang or refund, agent refused to serve and provide service. Long lineups in PBI and no in terminal rentals available.

Ulemper: They overcharged us. It was quoted at 127.58 and they charged us almost 300. They would not allow us to forgo the insurance even though we had our own coverage that is world wide. They also took a 1,000. hold on my card. NOT HAPPY