Bestill Budget leiebiler i Saint Paul

Fordeler: convenient to leave and return vehicle

Ulemper: honesty on actual cost vs advertised cost (300% over advertised price), better and cleaner vehicles (had beer caps in console and smelled)

Should have gone to enterprise

Fordeler: The only thing good about this budget location was a fellow named Kenneth that understands the meaning of customer service

Ulemper: There are not enough characters allowed to really describe how bah my experience was.. took almost an hour and a half start to finish to get into my rental vehicle. It was a joke. There were many irate people.

Fordeler: The car was clean and high quality

Ulemper: The pick up process was awful. I checked in at the desk and it seemed like there was not a car available for me but after 10 minutes they found one and said to wait in the garage and the car would be up in “less than 5 minutes”. After 15 minutes of waiting, the gentleman in the garage suggested I go back inside to ask what is going on. After a lot of back and forth, and standing in the cold I was given a car after 30 minutes. I usually rent with eneterprise or national and will continue to do so after this expereince.

What a scam

Fordeler: Price listed on Kayak

Ulemper: The automatic refuel charge that, when assured it would be removed upon returning the rental car with a full tank, was not . So then I, the overcharged customer, was required to wait 45 minutes in their office line, to get it removed. Their policy; their overcharge scam. Shameful.

Ulemper: Over a 40 min wait in line to check in. Over charged us for gas and added a day when we were 30 mins late for drop off. I will never use Budget again.