Bestill Budget leiebiler i Mexico by

Ulemper: They wanted me to pay a high deposit fee of more than $3000.00 dollars otherwise Ineeded to get different rental rate. They wasted my time and they only gave me a hard time!!!

Fordeler: Office was clean and easy to get to.

Ulemper: The car I reserved was not there. I needed an automatic, any automatic. Kayak showed this location as having several automatic transmission cars, one that I reserved. But when I went to pick up the car, they were totally out. So I had to book from Hertz at the airport and we were put about 3 hours behind schedule due to commute, etc.

Fordeler: Nothing.

Ulemper: Full disclosure of complete charges. TOO! Many hidden fees.

Ulemper: When we walked 35 minutes to the Budget office, they informed us that they didn’t have any cars nor did any other budgets and they weren’t sure why kayak was making reservations.

Fordeler: NOTHING

Ulemper: THEY DID NOT RESPECT THE RATE ON THE RESERVATION AND WANTED TO CHARGE 66 DOLLARS P/D FOR A SIMILAR CAR A VW GOL. THEY SAID THE DIFERENCE IN RATE WAS BECAUSE THEY DID NOT HAD THE CAR I RESERVED WHICH WAS UNTRUE AS A GOL IS A LOW SCALE CAR. I WAISTED 2 HOURS, AND $25 IN TAXIS TO GET TO BUDGET AND BACK

beware of upselling

Ulemper: - the car I had reserved was not available and the choice I was given was either a micro-sized car or an upsell - if the reserved car is not available it should be free. The vehicle given was old and rickety, having 70K on the clock. Crazy to be given that as an upsell. Also an unneccessary 'compulsory' that I have never had to pay before in Mexico insurance charge was added. I ended up paying just to get out but this was not good value for money

Bad

Fordeler: Non

Ulemper: The price of the rent at the time of booking was $7.00 but at the time pick up the car was $21.00 more for the insure ce

the worst-

Fordeler: nothing

Ulemper: Despite having a car reservation they did not honor it, they did not have a car available and did not offer any way to solve the issue

Confirmed reservation but no car!

Fordeler: Nothing.

Ulemper: Even with a confirmation number, the agent said they had no car for me. What's the point of making a reservation if it doesn't actually reserve anything?

SUCKED

Ulemper: The car wasnt available when we got there, even though we had the reservation. There was a problem with the communication of the system. Very disappointed, never reserving through this platform again.

Beware: unable to get car, still fighting refund

Fordeler: .

Ulemper: Per the car agency clerk, this company tends to oversell availability of cars, so by the time i arrived to pick up my car, there were none available, even though i already had paid in advance. I ended up renting somewhere else, and im in the middle of an investigation process to get my refund completed. It would be nice to see kayak stepping in in this matter, and not just sayin “we are just and intermediary”.

More expensive than Kayak price

Fordeler: The type of car (not too small not too big)

Ulemper: They tried to sell us a very expensive insurance (more than 2000 US!!!) and our reservation in Kayak was around 180 US. After that, the seller made an ilegal offer by paying his comission in cash to reduce the total amount of the car rental to 1000 US. Finally, we took the minimal insurance for a final price of 600 US (15 days instead of 1 month)...