Leiebiler i Denver

Ulemper: Fox relentlessly attwmpted to upsell anything they could, frighten us into buying their ridiculous toll pass without admitting we had no reason to pass through any tolls, and after an issue with my last rental they simply tried to get me to pay for a bigger car while implying it was a concession.. Fox is dishonest and slimy, not nearly cheap or convenient enough to warrant being considered for a future rental.

The most awful rental

Fordeler: Um, that they had a car that ran.

Ulemper: When I reserved the car for 2 days, I thought I had a car for 2 days. Nope! 2 days=24 hours in their world. The clock started ticking as I walked up to the counter - and it took an hour to get the car out of the lot. There was a $20 penalty to bring the car back early, $25 penalty to take it back late. If I changed the contact to what I wanted, that was another fee. None of this info was on the website. I verified on the phone previously, but the person on the phone was incorrect. It took nearly a half hour for the guy behind the counter to explain this stuff to me...impatiently and angrily. Not again.

Quite possibly the worst rental car experience I've ever had.

Fordeler: The savings of $20 attracted us to Fox, but we eventually regretted making a decision solely based on price. Honestly, we can't think of a single positive thing about this.

Ulemper: The absolute slowest rental car pickup experience (waited over 40 minutes in a line with only 5 people in front of us), there was zero customer service, rude desk agents, and the lobby smelled like a urinal. Then came the absolutely beat up and abused 2017 Toyota Camry. This 1 year old car had as much damage as a 10+ yr old car that had been driven in NYC every day of its life. Fox had "pre-inspected" the car before assigning the car to us, and zero damage was noted on the inspection sheet, when in reality it took us over 15 minutes to document all of the damage, dents, and scratches on a car that was not yet even a full year old. The least of the damage were scratches and scrapes that were over 12" long, but the ones that took the cake were the attempts to re-attach parts of the front and rear bumpers that had previously been broken/torn off, with the mounting brackets destroyed. The interior of the car was filthy with little attempt to clean it. The front door panels were sticky with some food/drink/sugary substance that had dried on the doors, the back seat was coated with something that looked like a can of Coke that exploded. Before leaving the rental lot, I flagged down a Fox employee/rep who couldn't have cared less, and offered no fixes/swaps/alternatives/apologies for the POS we were issued. Upon return of the rental car, customer service was, again, completely abscent and standard crap/neglect. No agent was there to accept return of the car, inspect it or record the mileage and fuel. When you return the car to them, they expect you to wait in the same hideous slow/long line with people who are picking up cars. No part of this experience was worth saving even $100+ with this rental company. Trust me, your time, sanity, and personal health is worth more than any $ savings you'll ever see at Fox Rent A Car. In short, NEVER AGAIN!

Horrible

Fordeler: Not much

Ulemper: They cancelled my rental because I was 3 hours late (my flight was delayed) and so I had to pay almost double for the same car!!!

Ulemper: 1)VERY long and sloow liines for service 2) extra billed items added on without my being made aware of them i.e. I was told I had a "free upgrade" and was then charged $55/day for this. 3) people behind the counter looked and acted as if they did not want too be there.....and eventually , I came to feel the same way myself! S.E. Katz, MD

Terrible!!! Do Not Rent Here!!!!

Fordeler: We waited an hr in line. Facility dirty, customers angry upon return, others leaving line... We left and went to Enterprise (top notch!).

Ulemper: Going through kayak the hertz company that was picked was not at the airport closest to where I was. So I had to cancel my original prepaid rental car and rent another rental through hertz at the location I could get to at the airport for double the original price and even smaller car.

Fordeler: drop off was quick and easy

Ulemper: At pick up I Was issued paperwork in someone else's name. This went unnoticed until attendant at gate had me turn around and go back inside. Back at gate again attendant said I didn't have all the paperwork needed! Luckily she was able to rectify this at gate but overall took lots of time! Interior Front and rear windows were smudged and difficult to see out of especially at night.

Ulemper: This Hertz office is not at the Denver Airport where I thought I was renting at, no where did it say off airport only gave an address which we thought was the airport office address..cost us $60 cab fee each way to go from the airport to the office..Hertz would not provide a shuttle from their airport office to the off airport office...they just kept saying to use Uber which would still be about $45 each way. So anything we might have saved was used up in cab fare..be careful renting from Hertz, this is the second time they screwed us...

Do Not Rent

Ulemper: I showed up to pick up my pre-paid rental only to find out that I'm listed on their Do Not Rent to list. I have immaculate records and phenomenal credit. I call their number to find out what's going on and they inform me it's something with the European company (which I traveled to OVER a year ago!) The process was then to EMAIL Europe (only way to resolve this). So... My review is for this entire process. I should have been informed at some point that there was a discrepancy with the Europe car rental - instead - I show up all the way to downtown Denver only to find out the company cannot immediately resolve this for me or even give me ANY inclination what it's about. Which forces me to go rent from a company that isn't one of their sister companies. Caution utilizing Hertz affiliates for overseas rentals. After researching more, it is common for speeding tickets or traffic violations to take MONTHS to register - hence why I had no clue this even occurred. Poor process. Either be able to resolve all issues with the US customer care or figure out a better communication process for overseas customer care.

thanks for lying.

Ulemper: Never informed about the $400 deposit-Kayak's fault

Car rental was almost 3X more than expected

Fordeler: Nice, clean car.

Ulemper: Arranged rental online and paid ahead of time to pick up a car in downtown Denver. However my flight was delayed so I could not pick up the car at the time I had originally reserved. I hurried to pick it up but only once I was almost there did I realize that the shop closed at 6pm (which was NEVER shown in any of the confirmation emails) I realized that I would not get there in time so I called Hertz and asked what my options were because I needed the car that night. They were incredibly unhelpful and I had to call back 3 separate times because one lady hung up on me instead of pushing the hold button, one man told me to just wait for the store manager to contact me (from the already closed store) and finally I spoke with someone who helped me change my reservation so I could go back to the airport to pick up a car there. Then he told me that the rental would be $380 DOLLARS - $240 more than my original reservation. This was completely ridiculous - I understand that renting from the airport usually costs a little more than from a stand alone shop - but to almost triple the price?! I was put in a really tough situation because I didn't have the money but needed the car to be able to drive out that night. I am very unhappy with the help I received and find it unreasonable for the price to have increased as much as it did. I do not plan on ever renting from Hertz again.

Fordeler: Lost reservation Took 45 minutes to check out since only had 2 people inspecting cars and checking do. They could not figure it out for anyone.

Ulemper: Wasted he there

Not Happy

Ulemper: Over charged on credit card Wouldn't provide reserved vehicle

Deceptive Charging

Fordeler: Car was ok

Ulemper: As an emerald club member when driving the car off the lot they took my credit card and license as a deposit, but never asked if I wanted the supplemental insurance. Upon check in to my horror I found out that without ever asking or telling me, they charged me for ALL of the possible supplemental insurances for the car. What should have been ~$150 rental for 4 days, turned into ~$500. I have always rented from National because of the ease of checked out, but after this experience I will be taking my business elsewhere.

Accepted payment for 7:00 pickup, even though they closed at 6:00

Fordeler: Nothing

Ulemper: Waited 50 minutes for shuttle at airport. When it didn't come and were unable to get thru on phone, found out agency closed at 6 ;00. I had prepaid for 7 ;00 pickup

Poor service

Fordeler: --

Ulemper: Poor service, waited 40 minutes outside in the cold for shuttle pickup at airport. Every other rental service has 4-8 shuttles pass by during that time. Very frustrating late at night.

Felt like the salesman was lying. He was.

Fordeler: Price was okay.

Ulemper: The guy I checked out with was too pushy, trying to sell me on an upgrade. He said my car wouldn't make it into the mountains. It did fine.

Ulemper: The number of request for feedback is ridiculous, especially since the reservation was canceled weeks ago. This is a KAYAK problem not PAYLESS

Fordeler: I rent cars all over the USA and Europe. If you want a 3'rd world rental experience go to Payless. You'll get the perfect beat up, well-abused car that you have always hoped for.

Fordeler: Quick and easy.

Ulemper: $200 of add on charges and taxes on top of a $320 rental. Not what I'd call full disclosure.

Ulemper: When we arrived in Denver to pick up our car we were told that they did not have the Audi A4 we had reserved. Instead, they offered us an Infiniti QX60 for no extra charge. When we turned in the car there was a $400 charge for an upgrade that they said we had agreed to. We were told that there would be no upgrade charge, but they lied to us.They said it was our word against the agents and we had initialed an upgrade. Worst rental car experience of our life.

Never using Thrifty/Dollar rental again!

Fordeler: The vehicle was clean but had a cigarette burn mark on the seat and big scratch on the door and no one was there at check out to annotate the damage.

Ulemper: Had to go to a kiosk and videochat with a rep. Then had to wait for one of the reps. to verify driver license info. with the person on video chat. Would have been much faster to have customer reps. review everything in person than to wait for the kiosk.

Awful service

Ulemper: Still have not received my invoice. Was charged an extra $50 for a toll fee that we did not ask to have added. Would never use Thrifty or Dollar again.

The 24 hour airport drop off was closed

Fordeler: Great little car. Reasonably priced

Ulemper: Glad I left plenty of time. Dark office at the airport and no obvious signage as to where to return the car! Not their fault but it smelled of cigarettes