Leiebiler i Denver

Ulemper: Customer service

Fordeler: Nothing

Ulemper: Took over an hour to get the car. Then the paper work was wrong couldn’t get out of the gate had to go back in. The insurance I bought through priceline was not sufficient for ez and had to buy more. Worst experience renting a car.

Fordeler: The drop off easy and the staff were very helpful at pick up

Ulemper: The wait to get the car was unacceptably long. The car i received neededto be replaced and it took hours on the telephone to get service as no one answered the phone!

Ulemper: Checkout building is dirty & needs paint. My car had low tire pressure I had to go back in, get second car which took 45 minutes. Girl who was sent out to help me move my luggage didn’t understand she needed to bring second car to me and didnt understand English. The men workers were dirty and scary

Fordeler: It took the agents about 15-20 minutes per customer. Long line, very unorganized. Can't read numbers on lot to find your car. The first agent I asked about why the delay was very rude. Agent that finally processed me was OK. I'm used to National where I spend about a minute with the agent.

Ulemper: see previous answer

Fordeler: The staff member at pick up was friendly and efficient. Drop off was quick and easy. The wait for the shuttle was short.

Ulemper: The car had over 41,000 miles on it, which seems high for a rental car. The tread on the tires was barely acceptable, and I definitely wouldn’t want to drive the car with tires like that in the winter. It felt as if the shocks might need some work. The fog lights were broken out.