Leiebiler i Detroit

Fordeler: The attendant that helped in the parking lot-"Dexter", great custoomer service

Ulemper: Lengthy check in because of an issue pulling up my license number in the computer--showed a Canadian license. Constant trying to sell me other features that I had already said no to when I set up rental online. Slow.

Fordeler: Nothing

Ulemper: That they charged me for a walk up instead of my reservation price. Which cost me over double.

Fordeler: They had a car when no one else did.

Ulemper: Slow slow slow

Fordeler: The size car was the car promised

Ulemper: from the time of check in to actually driving off the lot was over 3 hours. Customer service was very poor and very slow. Even after being assigned a car from the counter it took over 45 minutes of waiting until it was clean. The car was 1/8 low on gas, the car stunk (probably a smoker before us), and the car was dirty. Overall poor experience with DTW Avis. I never had a problem with Avis at other locations and have rented recently. I the future I will try and avoid Avis DTW.

Ulemper: wouldn't honor quoted price. hidden fees. terrible service to resolve issue.

Would not honor quote. Hidden fees double wuote

Fordeler: Noyhing

Ulemper: Quoted 222 then when we got there price was $375 because not unlimited mileage. Plus had to wait in line 45 minutes to get to counter. Staff were not helpful and had to book another online reservation (counter people unwilling / unable to help) to resolve issue. I even had a confirmation email saying total cost $222. Horrible

Ulemper: my biggest complaint is being totally ripped off for having gas put in. there were no gas stations locally and was pressed for time to make flight. I had to pay more than the cost of renting the car fro two days just to have gas put in it. my rental fees were $97.15 and i was charged an additional $127.42 because didn't fill it with gas. The car was a Chevy Impala.

Fordeler: De hadde en bil når ingen andre gjorde det.

Ulemper: Sakte sakte sakte

Poor return communication

Fordeler: The car

Ulemper: When I returned the vehicle the agent stated she was happy I was returning the car because they were short on cars for other customers. She quickly closed the contract without disclosing the amount I would be charged due to the fact I returned the car 3 hours late because of delays and traffic. Turns out I would be charged an additional day rate for my tardy return. If given the information before closing the contract I would've opted to keep the car the additional day...However I believe because of their predicament she choose not to disclose this information. It was a poor customer experience, I've rented cars from budget in the past and if there were an additional charges I was told before leaving the counter.

Fordeler: U booked the wrong date

Fordeler: price

Ulemper: had to wait 1.5 hours in line to get the car

One hour and forty-five minute wait to get my car.

Fordeler: Friendly, courteous people.

Ulemper: The wait!

Smoke smell in car

Fordeler: Waited over 1 hour in line to pick up the car. The car reaked of smoke was a bid hassle to exchange the car.

Ulemper: Poor customer service at the Budget location.

Sma

Fordeler: Everything was fine until I got the bill

Ulemper: I filled the gas tank at the nearest station and they said it had half a gallon less than when I picked it up..... then charged me 15 dollars extra for a dollar of gas

Poor customer service at pick up location

Ulemper: We’re forced to pay for additional fees we didn’t want/need

Fordeler: Car return the woman charged me $300 said I was smoking in the car Said she seen ashes on the floor and that was bulls$#t no one smoked in the car

Ulemper: I'll not rent from them ever

Good price

Fordeler: Solid orice, new vehicle, but shuttle pickup from airport took FOREVER

Terrible rental

Fordeler: Shuttle driver and clerk at the rental counter was very friendly

Ulemper: They did not have any cars available when I arrived. Waited 40 minutes for them to pull one around that had mechanical problems. Waited another 40 minutes for them to pull a second car around that was a downgrade from what I had reserved. There was no price adjustment for that. They also told me the gas tank would be full when I receive the car and it was not.

Fordeler: dfgzdfzdfgzd

Ulemper: zdfgdfgzdfgzdfg

Kayak is Misleading...

Ulemper: I had to book a last minute flight/car rental for a funeral in Detroit. I know I was tired and distracted when I booked my car rental, but I indicated that I needed a vehicle at the Detroit Airport (DTW). When I arrived at the car rental at DTW, I was told my rental was in downtown Detroit - - 30 minutes away from the airport and then another hour from my destination. The car rental company told me that routinely happens when you go through a third-party vendor like Kayak. My mistake - it won't happen again because I will not be using Kayak again.

Ulemper: They were very confused in Jackson Hole when I dropped the car off. I think there were new people who did not have know what to do. It took 3 phone calls and over a week to get a copy of the bill. The car was good and even though I had to wait in line for a long time, over 30 min. I did not miss my plane. They want to be paperless, but sometimes the computer do not talk to each other. Beautiful place to to have to wait.

WRONG FUCKING LOCATION

Ulemper: Flew in to DWT and went to enterprise at the airport and they told me I was at the wring lication wouldn't rent me a car anyway. Wouldn't take me to the cirrect location. Asked to speak to tge manager and was told I'm out of luck. got o the shuttle back to the airport and had a car arranged thru priceline at payless right away. ended up paying $50 extra but I drove away with enough time to meet my very inportant client... smh your website screwed me over!!

Fordeler: Quick easy service for location. Easy to get in and out.

Ulemper: Charged 46 dollars when we only drove 25 miles. We only used the car to travel to and from location. Very pricy for just a few miles of gas

Fordeler: very clean car, nice car

Ulemper: When I picked up the car person was rude

Ulemper: Check engine light was on and car ran like horrible. Transmission sounded like it was about to explode but I didn't have time to drive back to Hertz to get a different vehicle.

Fordeler: Nothing

Ulemper: Everything the experience is awful and awful customer service

Fordeler: Pick up/drop off was relatively easy

Ulemper: Didn't get the car we reserved, or a similar car. Got a smaller one, which was NOT appreciated. We ordered and paid for the larger car for more than one reason. No one responded when we tried to call in with the complaint.

Ulemper: Your website had a picture of a convertible which is what we wanted. Of course there were none but the people from National said that this is a trick by Kyak to deceive their customers. We were really wanting that car and got screwed. Thanks for the LIE

Pickup was terrible. Drop off was easy

Fordeler: The car was great and drop off was quick and easy.

Ulemper: The pickup was terrible. Attendant in the lot just stared right through me as I asked a question 3 times and then yelled into his radio. Eventually I gave up and figured it out myself. He never acknowledged that I was even standing there. Then i walked all the way across the lot to the building and the clerk inside asked a bunch of questions about insurance even though I purchased it when I booked the car. I didn't know it was third party but he acted like it was no good. Then told me to go out by the fence to get a truck. The only vehicles by the fence were needing maintenance. Someone drove by and told me to go back in and have him call for one. So I did. Waited 15 more minutes and the lady from Alamo came to ask if I was waiting for a truck and that it had been parked on the other side.

Ulemper: hidden fees made this way more expensive than I was initially quoted

Horrible service.... good car

Fordeler: The car itself was nice.

Ulemper: The customer service was not good...one of the worst experiences I have ever had.

Fordeler: Clean car.

Ulemper: Long line with one person working the counter at drop off. No one to process the car at return for about 15 minutes.

Fordeler: price

Ulemper: wait

Long waits to receive and drop off

Fordeler: Frequent shuttles to/ from airport

Ulemper: Long line to pick up car and another long wait to drop off the car. Seems they are very short-handed on staff both inside and out.

Fordeler: I did get a car...eventually.

Ulemper: Not enough staff. Pick up and drop off took far too long.

Made up for a bad experience

Fordeler: They upgraded after some problems. They gave a voucher for discounts after having been inconvenienced.

Ulemper: They had only two minivans for 2 people and when mine came and we loaded up all the kids and car seats they told us they made a mistake and that the van was sold to someone else and we had to return it. They then charged me another hold in my card for the second car they gave us.

Fordeler: Not a thing.

Ulemper: We rented a car for our wedding weekend. After a few days, we started getting calls multiple times a day (still while trying to get married and such!). These calls were very vague as to who was calling us - they would just mention Dollar/Thrifty. They tried telling us they were calling us checking in that we had good service at pick up time (very annoying at this time as I said we were in the midst of getting married). Then they started asking for certain vehicle numbers. We gave them the numbers. They called back yet again asking for more numbers! We called the main number and were told there was no record on our account of having any calls made to us. Of course this worried us thinking maybe someone was scamming us by calling so many times! Over the course of our rental we recieved numerous phone calls asking for various numbers even though we had given the same numbers in the previous phone call. Finally we were told the car was not "checked out" properly when we picked up our rental. I understand mistakes are made, however this is not our fault or problem! To be disturbed multiple times over a vacation (not to mention our wedding!!!), is absolutely unacceptable. Furthermore, rather than calling the primary number on the acct, our emergency contact was called each of these times. I have rented with Dollar/Thrifty before and thought they were an alright company. However, after this experience I have zero intentions of ever giving this joke of a car rental company my money again! I felt very mistreated as a customer.

Ulemper: Thrify charged my credit card an extra $100 which was paid back at car return. This is my first experience with this and I do not like it and won't be returning to thrifty.

Fordeler: Nothing slow services too much talking

Ulemper: Nothing I waited 40 min there were still 20 people in front of me and I left without renting will keep in mind when renting this was bad experience

Ulemper: Took almost an hour to get the vehicle at 10:30am.

Ulemper: The agent lied and tried to charge extra, generally rude and condescending, enjoyed the fact that licenses expire and that they cannot rent cars to expired licenses and the solution was to "call a cab"