Guy Fieri's restaurant was awesome. Amazing food and staff there. Request a table with a view at restaurant it's a great view. Our Room had a beautiful ocean view as well. Check in is horrible. 45 mins on line on a Saturday. We complained and were told it's like that every weekend. Almost missed our dinner reservation because of it. Stressful way to start. The whole lobby and casino smells horribly of cigarette smoke. There is terrible separation of non smoking and smoking sections. This really was a bad issue. Rooms not bad but not great. If you get a really good price it's ok but we spent almost $400 a night and DEFINITELY NOT WORTH THAT. Go to Borgata for that price instead. Lesson learned for us.
Half of the bathroom lights didn't work, including those above the toilet and shower.
I liked the service when I checked in. They provided a cot for my room to accomadate me and my family. I didn't like that there is a $5 charge per person for the pool. If I'm a guest it should be included with the stay. I moved the table and there was crumbs left from God knows when. They should clean better. The rooms need to be updated. The elevator was also annoying putting the key in to get to your floor.
Hotel was clean Non-smoking room that smelled of cigarette, staff could of been a bit more friendlier
Good value. Very nice room. Free parking was a plus. I've never liked resort fees. Confused about WiFi rules/possible charges so didn't use.
Paid for a king but they ran out they said and was put in a room with two full size beds. We are a couple and had to each take a bed because it was so uncomfortable.
Great location for the beach and the convention center. Lots of nice restaurants, although with the downturn in AC, they are not frequently open. Atlantic City is a morgue. The hotel is really long in the tooth. I had an electrical outlet falling out of the wall in the bathroom. Paint was peeling from the ceiling in the shower. There was a round table but no desk. For a convention city, I would expect a desk.
Check-In person was terrific. She was so apologetic when our room was no ready yet and she had to spend some time working things out, finally moving us up to a suite ;-) Speaks well to their customer focus! All was great!
Food was great. It was fun and mistly clean. Room service menu was very limited. Had to call 3 times for room service and was told i couldnt irder off normal menu had to use limited menu because casino was cutting back.
No surprises, no problems. Comfortable and close to everything: the boardwalk and other casinos. It could get a little newer but I'm not complaining.
Extra pillows. Changed my room without a problem. Staff were kind. Room was spacious and what we needed. Double charged for parking. First room was smoke smelling, phone didn't work, and NOT a "quiet room" (right next to elevator is quiet room??). 2nd room was better. Wifi was extra charge but was told would be free. Very expensive
The water pressure in the shower. First off they overcharged me. I paid for my room in full here on Kayak and then they hit me for more fees (RESORT FEES) on check out. Secondly the place is just the biggest dump. Stuck in the 70's. I wanted to barf.
I love to be there, everything was clean, excelent view, good costumer services
Great staff and the prefect location
The room and hallway were all permeated with smoke. It was unbearable. AVOID at ALL COST!
Very outstanding valet..its allway good to see them
I have stayed in a lot of different hotels and I have to say that the staff that waited on my husband and I where absolutely PHENOMENAL! From the minute we got to the parking garage to the minute we pack up our car they were nothing but courteous and friendly. Especially the concierge woman Chrissy that I dealt with upon arrival. I think she could tell that we had already had a long day and she just absolutely took care of us with any questions that I had. She always had a smile on her face and she was very easy to talk to to and did not make me feel like I was a burden when staying there. She would be a main reason as to why we would stay at the Sheraton in AC again. Thank you!
View was fantastic and the rooms were great Self parking was full when we checked in, tried to call the front desk and they weren't very helpful
My wife and I went there January 1st to January 3rd to celebrate our 25th wedding anniversary. The staff was professional, polite, and friendly. The room was beautiful, with nice pillows and sheets. We were walking distance from restaurants and shopping, and had a wonderful time while staying at this hotel. I hope others go there too. It's a great place. I wish the room had a refrigerator in it. But that was no big deal compared to all the other things the hotel had to offer.
History of miss America displayed in lobby, and prints of previous winners. Also complimentary Starbucks coffee was nice. The staff was very friendly too! It was a hike to the beach & Boardwalk !
Location! Convenient to shops, parking, roads & highways/expressways, & (most especially for my purposes) right across the street from the NJ Transit train station. (I ride the ACS Bike-a-thon every year that I can. Now that the Bike-a-thon is back to ending in AC, I drive down with family ahead of the event, stay & park at the Sheraton, take the train back to Phil. the night before, then bike back to AC with the ACS. Meanwhile the family has a full-feature shore weekend - without disruption from my participation in the Bike-a-thon. A win-win!) Usually nothing: You get what you pay for & usually that's roomier, quieter, cleaner & more comfortable than a lot of hotels & motels in AC. Since the Sheraton does not have direct beach access or a casino, the price is usually less expensive - even for a June weekend. This year however, competition from an ANIME" convention (who knew), appears to have driven the cost up a bit. Still, cost/value ratio wasn't too bad, & the ANIME" attendees were entertaining - sort of like a colorful carnival in the lobby.
Perfect location for shopping, casinos, beach and restaurants! There wasn't a refrigerator and microwave in all the rooms. But we made do with our cooler.
Great price, Close to all the action.
All the staff were very nice and accommodating. Very nice room, spacious, comfortable and clean. Breakfast was average but nice. Bed was comfortable but pillows very flat. Overall great experience and very close to Tangier outlet. Had a great time. Would definitely stay here again Pillows