Vurderinger fra reisende
Samlet vurdering
6,7
Bra
Basert på 247 vurderinger
Totalinntrykk
6,8
Ombordstigning
6,7
Komfort
6,7
Kabinbesetning
7,5
Underholdning
6,1
Mat
6,5
Air Italy-info
| IATA-kode | IG |
|---|---|
| Ruter | 56 |
| Populær rute | Milano Linate til Olbia Costa Smeralda |
| Flyplasser håndtert | 27 |
| Populær flyplass | Milano Malpensa |
Nylige vurderinger
- Alle vurderinger
- Positive
- Nøytrale
- Negative
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4,6
Ulemper: Flight departure delayed; no effective queuing for business class; no vodka on plane; food mediocre for business class
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5,3
2.5hrs delay due to technical problem, connection flight did not wait
Fordeler: The food was good for airplane food. They had a menu and choice between chicken, mashed potatoes, carrots or pasta with mushrooms and cheese together with a warm bread and delicious chocolate mousse for dessert. Breakfast was either scrambled eggs or pancakes.
Ulemper: Flight delayed 2.5 hrs due to electrical problem on the Air Italy A330. Missed connection flight in MXP to NAP. Even though there was a Rome flight leaving at the same time that waited, ours to NAP did not wait. Rsukts: 6 hes additional time at mxp airport
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2,0
Fordeler: I didn’t like anyrhinf
Ulemper: Don’t fly Air Italy
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5,6
Ulemper: No announcements about the hour delay in boarding/takeoff until we were actually on board the plane.
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7,3
Fordeler: Clean aircraft. Staff were friendly.
Ulemper: More variety of movies.
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4,6
Fordeler: A flight of about six hours with no entertainment. It delayed for more than 4 hours and no one said anything.
Ulemper: Better fleet with entertainment
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9,0
Fordeler: Amazingly good
Ulemper: Cool
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4,0
Ulemper: The baggage fee if you dont pre pay online is 100.00 per bag, the online system doesn't work all the time, we spent over an hour at the Airport to go thru the process of paying for the check in bags which is handled by a third party...
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8,6
Ulemper: Had to bus to plane and walk up steps into plane ... but may be more issue with airport.
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3,3
Fordeler: Flight attendants were curt, and rude.
Ulemper: Staff were rude and inattentive. Child vomited all over herself during landing. When we tried to get her off offered no special assistance. Blocked nastily by the flight attendant trying to exit. No stroller for child even though gate checked pick up with luggage.
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8,0
Ulemper: Food could have been better. While we checked our baby stroller at the boarding gate, we did not get the stroller back at the gate. Had to carry the children one of whom had gotten air sick out to pick up the stroller at the baggage claim.
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8,4
Fordeler: Cleanliness Timely
Ulemper: better selection of movies
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6,6
Fordeler: Very friendly and professional crew. Punctual flight. Easy online check in.
Ulemper: Long boarding. The seat recliner reclines too far so there is very little space for the passenger behind. So the seat space was excruciatingly small. I ordered a vegan meal online 3 days before my flight (as they suggested) but I never received the confirmation and the correct meas was not provided. The movie choices were limited and outdated.
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7,0
Fordeler: Crew was great and food was good. Also, the movie selection was a good mix
Ulemper: Little crowded on the way home
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9,0
Fordeler: On time. Very good flight
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4,0
Ulemper: The plane felt like it was going to fall apart and my baggage was never put on the plane.
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4,0
Fordeler: Friendly crew onboard
Ulemper: I tried to check in online several times during starting one week prior to my trip and tried to add a bag to be checked in and the system did not let me do that. When I when to check in at the airport thei charged me 50 Euros instead of 20 euros by online. I would have liked to do checkin online
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2,0
Fordeler: After 2hrs into the flight, we turned back to JFK because a drunk person was out of control! They should not have turned back!!!! The trip took 14 hours
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10,0
Fordeler: only non stop flight from Milan to San Francisco
Ulemper: N/A
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2,0
Ulemper: Flight was cancelled without notification. No refund provided yet. Has been three weeks. Not at all a reliable or responsible airlines.
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6,0
Fordeler: I liked the direct flight from Los Angles to Milan. Convenient not to have a layover. Staff was courteous. Planes are clean. Fair price reasonable if you only have carryon.
Ulemper: Airline website not user friendly. After having paid for seats in advance still was not able to get boarding pass online. Also had a bicycle to check in. Was not able to pay for it in advance. Had to pay extra at the airport with hassle of having to go back and forth ticket counters .
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8,0
Ulemper: People not answering phones when you call the company. I was not able to check in or buy my suitcase online. Couldn’t do anything with the app. Very frustrating.
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3,3
Fordeler: Not much was good
Ulemper: Horrible check in experience. Obviously not a company used to valuing hospitality.
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7,0
Fordeler: the crew were helpful.
Ulemper: All the washrooms were not available. would have preferred a bigger breakfast after flying overnight. difficult to prepay for the luggage. Long delay in boarding our return from Milan to Toronto for unexplained reasons by the ground crew.
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7,6
Fordeler: Plane was half empty, so I could lay down over 4 seats.
Ulemper: One crew member did not like me switching to a seat that was a premium seat. With a half empty plane did it matter?
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8,6
Fordeler: Plane was half full, so had my choice of seating.
Ulemper: Be on time.
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8,6
Fordeler: The seat was ok.
Ulemper: Be on time.
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5,3
Fordeler: The crew was nice and friendly.
Ulemper: Plane left with a two-hour delay. Boarding process was unorganized, very poorly handled and seemed to be managed by high-schoolers. Upon boarding one was struck by a strong smell of urine. Entertainment options were limited and old, especially when compared with other airlines.
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4,6
Fordeler: very competitive price
Ulemper: More movies and better food
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8,6
Fordeler: amazing customer service, and incredible food/beverage options
Ulemper: although ample space, the seats were not that comfortable. seats become overheated, would be nice if you can ventilate them via perforated seating
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3,6
Ulemper: No air vents, plane was hot. Only one bathroom for economy. Can’t check in online.
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4,3
Ulemper: The boarding
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7,6
Ulemper: Check in 80 minutes
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9,3
Fordeler: The crew and the food
Ulemper: Seats are very narrow, not enough space
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2,0
Ulemper: It wasn’t mention about paying fee for a luggage
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10,0
Fordeler: Excellent crew even with the delay.
Ulemper: Everything was pretty good.
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9,0
Fordeler: I have to say the food and beverage were very good.
Ulemper: Boarding could be improved, but there were not problems.
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3,0
Worst travel experience I’ve ever had. I’m not exaggerating
Fordeler: Nothing except that my seat reclined far enough.
Ulemper: This airline should be shut down. Worst customer service I have ever experience before during and after a flight. I will never again fly air Italy. I was literally in tears throughout this experience. The staff are clueless and rude.
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9,0
Our flight to Milan T
Fordeler: The crew were very friendly and professional
Ulemper: Nothing
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7,0
Fordeler: The first meal service was good with two appealing choices. The flight was on time.
Ulemper: What could have been better: 1) Boarding process; although the gate agents announced particular rows, they did not enforce 2) Snack was not very appealing 3) We would have liked wine after the meal, but attendants did not offer and when requested, they refused. 4) after snack served, over head l
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5,6
Ulemper: Through of the12 hours flight, the warm air is unbearable and the seat is small and cramp even pay $40 extra is no help.
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8,6
Ulemper: Food had no taste. The quality needs to be much better
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10,0
Ulemper: On time, no problems very smooth f!ight.
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6,3
Fordeler: The landing was great.
Ulemper: The food was poor quality. They could improve that. Not asking for anything special just decent
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7,3
Fordeler: The crew was pleasant overall, for the most part and the food was pretty good.
Ulemper: The leg and elbow room were very tight and uncomfortable, especially during meals.
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10,0
Fordeler: Crew was amazing
Ulemper: Business class crew was almost too amazing. They were working hard at creating an amazing experience. So much so that I felt like I was giving wrong answers when asked about what I’d like to eat or drink.
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4,0
Ulemper: Everything could have been better!
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6,3
Fordeler: The crew was nice on bord
Ulemper: They charged me 100$ per way of luggage fee. I will NEVER fly with this airline again and I am soooo disappointed.
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10,0
Fordeler: Everyone was very pleasant and explained everyting with patience.
Ulemper: Baggage was not included and I’m not sure if it was mentioned in the details, but it was no big deal.
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2,6
Ulemper: The booking on priceline was a nightmare ! The ckeck-in simply a rip-off as suddenly the airline charged 100 €uro for a single piece of luggage ! Never again with such thieves !
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10,0
Fordeler: The food was amazing, the air hostesses and boarding/check-in staff were very helpful and accomodating
Ulemper: The boarding lines were a bit chaotic, with people waiting to be let into a board waiting area.
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5,0
Fordeler: crew did what they could with the limited resources they had
Ulemper: boarding organization especially for cancelled flight passengers. Sanitary Napkins for women in your plane bathrooms, diaper disposal too.
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4,0
Fordeler: crew was nice
Ulemper: toilets, have to consider that ladies may need sanitary napkins (pads/ tampons). overnight flighta should dispense at least toothbrushes n wipes for passengers like other airlines do. For delays, should make it easier for passengers to switch their tickets. online seat choice (web site) is useless.
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0,0
Fordeler: I couldn't get anyone on the phone or an email in time to be able to change the incorrect date of the ticket
Ulemper: I don't think its fair to loose the entire purchase amount, I should have been able to change the date for an additional fee considering I tried to give enough notice of my cancelation
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0,0
Fordeler: I scheduled for the wrong date and could not get anyone on the phone emailed but no response in time
Ulemper: wouldn't book again if the company provides no exchanges or refunds, I understand that in most cases you can change the date by paying a fee, I think its unfair to loose the entire purchase amount if I give enough advance notice of my cancelation, the ticket was most likely sellable again
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8,0
Ulemper: Boarding process at the gate
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5,3
Ulemper: Inadmisible that they charged for the one bag.
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2,0
I got there and the tickets were there for me with the same flight
Fordeler: VAYAMA. VAYAMA Com bought two tickets in my name as passenger same exact round-trip flights and charge me double. No one in their right mind would do this their system should I pick this up and blocked or propmt The customer, myself with a question are you sure you want to tickets for the same flight
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10,0
Ulemper: Prompt departure. Polite service. Timely updates form the captain.
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10,0
Fordeler: Wonderful service
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9,0
Fordeler: Amazingly good
Ulemper: Cool
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8,6
Ulemper: Had to bus to plane and walk up steps into plane ... but may be more issue with airport.
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9,0
Fordeler: On time. Very good flight
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10,0
Fordeler: only non stop flight from Milan to San Francisco
Ulemper: N/A
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8,6
Fordeler: Plane was half full, so had my choice of seating.
Ulemper: Be on time.
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8,6
Fordeler: The seat was ok.
Ulemper: Be on time.
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8,6
Fordeler: amazing customer service, and incredible food/beverage options
Ulemper: although ample space, the seats were not that comfortable. seats become overheated, would be nice if you can ventilate them via perforated seating
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9,3
Fordeler: The crew and the food
Ulemper: Seats are very narrow, not enough space
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10,0
Fordeler: Excellent crew even with the delay.
Ulemper: Everything was pretty good.
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9,0
Fordeler: I have to say the food and beverage were very good.
Ulemper: Boarding could be improved, but there were not problems.
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9,0
Our flight to Milan T
Fordeler: The crew were very friendly and professional
Ulemper: Nothing
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8,6
Ulemper: Food had no taste. The quality needs to be much better
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10,0
Ulemper: On time, no problems very smooth f!ight.
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10,0
Fordeler: Crew was amazing
Ulemper: Business class crew was almost too amazing. They were working hard at creating an amazing experience. So much so that I felt like I was giving wrong answers when asked about what I’d like to eat or drink.
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10,0
Fordeler: Everyone was very pleasant and explained everyting with patience.
Ulemper: Baggage was not included and I’m not sure if it was mentioned in the details, but it was no big deal.
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10,0
Fordeler: The food was amazing, the air hostesses and boarding/check-in staff were very helpful and accomodating
Ulemper: The boarding lines were a bit chaotic, with people waiting to be let into a board waiting area.
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10,0
Ulemper: Prompt departure. Polite service. Timely updates form the captain.
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10,0
Fordeler: Wonderful service
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7,3
Fordeler: Clean aircraft. Staff were friendly.
Ulemper: More variety of movies.
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8,0
Ulemper: Food could have been better. While we checked our baby stroller at the boarding gate, we did not get the stroller back at the gate. Had to carry the children one of whom had gotten air sick out to pick up the stroller at the baggage claim.
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8,4
Fordeler: Cleanliness Timely
Ulemper: better selection of movies
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6,6
Fordeler: Very friendly and professional crew. Punctual flight. Easy online check in.
Ulemper: Long boarding. The seat recliner reclines too far so there is very little space for the passenger behind. So the seat space was excruciatingly small. I ordered a vegan meal online 3 days before my flight (as they suggested) but I never received the confirmation and the correct meas was not provided. The movie choices were limited and outdated.
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7,0
Fordeler: Crew was great and food was good. Also, the movie selection was a good mix
Ulemper: Little crowded on the way home
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8,0
Ulemper: People not answering phones when you call the company. I was not able to check in or buy my suitcase online. Couldn’t do anything with the app. Very frustrating.
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7,0
Fordeler: the crew were helpful.
Ulemper: All the washrooms were not available. would have preferred a bigger breakfast after flying overnight. difficult to prepay for the luggage. Long delay in boarding our return from Milan to Toronto for unexplained reasons by the ground crew.
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7,6
Fordeler: Plane was half empty, so I could lay down over 4 seats.
Ulemper: One crew member did not like me switching to a seat that was a premium seat. With a half empty plane did it matter?
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7,6
Ulemper: Check in 80 minutes
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7,0
Fordeler: The first meal service was good with two appealing choices. The flight was on time.
Ulemper: What could have been better: 1) Boarding process; although the gate agents announced particular rows, they did not enforce 2) Snack was not very appealing 3) We would have liked wine after the meal, but attendants did not offer and when requested, they refused. 4) after snack served, over head l
vurdering fra
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7,3
Fordeler: The crew was pleasant overall, for the most part and the food was pretty good.
Ulemper: The leg and elbow room were very tight and uncomfortable, especially during meals.
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8,0
Ulemper: Boarding process at the gate
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4,6
Ulemper: Flight departure delayed; no effective queuing for business class; no vodka on plane; food mediocre for business class
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5,3
2.5hrs delay due to technical problem, connection flight did not wait
Fordeler: The food was good for airplane food. They had a menu and choice between chicken, mashed potatoes, carrots or pasta with mushrooms and cheese together with a warm bread and delicious chocolate mousse for dessert. Breakfast was either scrambled eggs or pancakes.
Ulemper: Flight delayed 2.5 hrs due to electrical problem on the Air Italy A330. Missed connection flight in MXP to NAP. Even though there was a Rome flight leaving at the same time that waited, ours to NAP did not wait. Rsukts: 6 hes additional time at mxp airport
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2,0
Fordeler: I didn’t like anyrhinf
Ulemper: Don’t fly Air Italy
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5,6
Ulemper: No announcements about the hour delay in boarding/takeoff until we were actually on board the plane.
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4,6
Fordeler: A flight of about six hours with no entertainment. It delayed for more than 4 hours and no one said anything.
Ulemper: Better fleet with entertainment
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4,0
Ulemper: The baggage fee if you dont pre pay online is 100.00 per bag, the online system doesn't work all the time, we spent over an hour at the Airport to go thru the process of paying for the check in bags which is handled by a third party...
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3,3
Fordeler: Flight attendants were curt, and rude.
Ulemper: Staff were rude and inattentive. Child vomited all over herself during landing. When we tried to get her off offered no special assistance. Blocked nastily by the flight attendant trying to exit. No stroller for child even though gate checked pick up with luggage.
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4,0
Ulemper: The plane felt like it was going to fall apart and my baggage was never put on the plane.
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4,0
Fordeler: Friendly crew onboard
Ulemper: I tried to check in online several times during starting one week prior to my trip and tried to add a bag to be checked in and the system did not let me do that. When I when to check in at the airport thei charged me 50 Euros instead of 20 euros by online. I would have liked to do checkin online
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2,0
Fordeler: After 2hrs into the flight, we turned back to JFK because a drunk person was out of control! They should not have turned back!!!! The trip took 14 hours
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2,0
Ulemper: Flight was cancelled without notification. No refund provided yet. Has been three weeks. Not at all a reliable or responsible airlines.
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6,0
Fordeler: I liked the direct flight from Los Angles to Milan. Convenient not to have a layover. Staff was courteous. Planes are clean. Fair price reasonable if you only have carryon.
Ulemper: Airline website not user friendly. After having paid for seats in advance still was not able to get boarding pass online. Also had a bicycle to check in. Was not able to pay for it in advance. Had to pay extra at the airport with hassle of having to go back and forth ticket counters .
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3,3
Fordeler: Not much was good
Ulemper: Horrible check in experience. Obviously not a company used to valuing hospitality.
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5,3
Fordeler: The crew was nice and friendly.
Ulemper: Plane left with a two-hour delay. Boarding process was unorganized, very poorly handled and seemed to be managed by high-schoolers. Upon boarding one was struck by a strong smell of urine. Entertainment options were limited and old, especially when compared with other airlines.
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4,6
Fordeler: very competitive price
Ulemper: More movies and better food
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3,6
Ulemper: No air vents, plane was hot. Only one bathroom for economy. Can’t check in online.
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4,3
Ulemper: The boarding
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2,0
Ulemper: It wasn’t mention about paying fee for a luggage
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3,0
Worst travel experience I’ve ever had. I’m not exaggerating
Fordeler: Nothing except that my seat reclined far enough.
Ulemper: This airline should be shut down. Worst customer service I have ever experience before during and after a flight. I will never again fly air Italy. I was literally in tears throughout this experience. The staff are clueless and rude.
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5,6
Ulemper: Through of the12 hours flight, the warm air is unbearable and the seat is small and cramp even pay $40 extra is no help.
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6,3
Fordeler: The landing was great.
Ulemper: The food was poor quality. They could improve that. Not asking for anything special just decent
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4,0
Ulemper: Everything could have been better!
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6,3
Fordeler: The crew was nice on bord
Ulemper: They charged me 100$ per way of luggage fee. I will NEVER fly with this airline again and I am soooo disappointed.
vurdering fra
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2,6
Ulemper: The booking on priceline was a nightmare ! The ckeck-in simply a rip-off as suddenly the airline charged 100 €uro for a single piece of luggage ! Never again with such thieves !
vurdering fra
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5,0
Fordeler: crew did what they could with the limited resources they had
Ulemper: boarding organization especially for cancelled flight passengers. Sanitary Napkins for women in your plane bathrooms, diaper disposal too.
vurdering fra
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4,0
Fordeler: crew was nice
Ulemper: toilets, have to consider that ladies may need sanitary napkins (pads/ tampons). overnight flighta should dispense at least toothbrushes n wipes for passengers like other airlines do. For delays, should make it easier for passengers to switch their tickets. online seat choice (web site) is useless.
vurdering fra
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0,0
Fordeler: I couldn't get anyone on the phone or an email in time to be able to change the incorrect date of the ticket
Ulemper: I don't think its fair to loose the entire purchase amount, I should have been able to change the date for an additional fee considering I tried to give enough notice of my cancelation
vurdering fra
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0,0
Fordeler: I scheduled for the wrong date and could not get anyone on the phone emailed but no response in time
Ulemper: wouldn't book again if the company provides no exchanges or refunds, I understand that in most cases you can change the date by paying a fee, I think its unfair to loose the entire purchase amount if I give enough advance notice of my cancelation, the ticket was most likely sellable again
vurdering fra
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5,3
Ulemper: Inadmisible that they charged for the one bag.
vurdering fra
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2,0
I got there and the tickets were there for me with the same flight
Fordeler: VAYAMA. VAYAMA Com bought two tickets in my name as passenger same exact round-trip flights and charge me double. No one in their right mind would do this their system should I pick this up and blocked or propmt The customer, myself with a question are you sure you want to tickets for the same flight
vurdering fra
Flystatus
Rutekart for Air Italy
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Torino
TRN
Olbia
OLB
815
Milano
MXP
Sharm El Sheikh
SSH
Populære flyplasser Air Italy flyr til
- Milano Malpensa flyplass (MXP)
- Olbia Costa Smeralda flyplass (OLB)
- Roma Fiumicino flyplass (FCO)
- Palermo Punta Raisi flyplass (PMO)
- Catania Fontanarossa flyplass (CTA)
- Lamezia Terme South Eufemia flyplass (SUF)
- Napoli Capodichino flyplass (NAP)
- Milano Linate flyplass (LIN)
- Cagliari Elmas flyplass (CAG)
- Cairo flyplass (CAI)
- New York John F Kennedy flyplass (JFK)
- Miami Intl flyplass (MIA)
- Accra Kotoka flyplass (ACC)
- Lagos Murtala Muhammed flyplass (LOS)
- Sharm El Sheikh Ophira flyplass (SSH)
Air Italy kontaktinformasjon
- IG IATA-kode
- +39 0789 52682 Ring
- airitaly.com Besøk
Informasjon om flystatus, innstillinger og forsinkelser blir levert av Flightstats.com. Flightstats' informasjon er ikke alltid nøyaktig og fri for feil. Bekreft alltid informasjonen du ser her direkte med flyselskapet.
