Fordeler: Comfortable seats and new entertainment screen, very nice
Ulemper: Very cramped seating!
Ulemper: because of the turbulence there was no dinner
Fordeler: Crew was great.Ulemper: More space for legs on the plane.
Fordeler: I’m still flying!!!!Ulemper: Everything
Fordeler: Efficient crew. Well-staffedUlemper: JFK experience is not the best.
Fordeler: Wonderfully attentive crew - they looked like they were happy to be there and didn’t act all rushed and frantically sullen. The food was extraordinarily delicious and satisfying - best airplane food I’ve had apart from Etihad. Ulemper: Business class seats on this Air Belgium Airbus are too snug for larger people, so there should be more room. The flight was 45 minutes late taking off from Warsaw, which caused me to miss my connection in New York.
Fordeler: The crew was attentive.Ulemper: Flight was delayed two hours causing me to miss my connected flight. There was no communication from the crew as to why.
Fordeler: The baggage was delayed at transfer due to the first leg was delayed. The service could be better and food definitely needs to be better. The aircraft is okay ish for the old 340 but it’s actually better than the 787 operated by the same company. Ulemper: Food
Ulemper: EWR boarding was a mess. Additionally plane this size should be parked at the gate after landing, not using busses in Warsaw to transport to the terminal. Flight attendants were not too polite too.
Fordeler: Lost my baggage. Ulemper: Not loosing my baggage!
Ulemper: No Wi-fi a lot of delays
Fordeler: The crew was amazing.Ulemper: The seats sucked for 8 plus hour flight.