Air Austral (UU) - Les vurderinger og bestill flyvninger

Nylige vurderinger

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Positive
Nøytrale
Negative

7,3

Delayed Twice

Fordeler: Crew was very pleasant and efficient.

Ulemper: Informed the day before via an email from the site that the flight was delayed. Arrived at airport on time, checked in. Once at the gate we all waited to board. Boarding time came and went with no information. Everyone waited. No information was announced and no one was at the gate. After waiting for over an hour with everyone in confusion, boarding was announced. No information, no acknowledgement.

Vurdert nov. 2018

vurdering fra
4,0

HiFly flights very bad

Fordeler: Air Austral ok

Ulemper: When your company proposes flight which goes through Thailand, it should be clearly advised that there will be a visa that needs to be bought while going through the Thai immigrations, we spent around 14,000 Thai Bhats while incoming and outgoing. Very dictative country, I will never ever fly again through Thailand with Air Austral, I would prefer paying another Rs.10,000 to emirates and have a better service. The Hifly company that operated the flights from RUN to BKK and back, was a disaster, very uncomfortable and really bad service.

Vurdert okt. 2018

vurdering fra
6,0

ok

Fordeler: ok

Ulemper: very short flight

Vurdert okt. 2018

vurdering fra
8,6

Delayed But Nice Flight

Fordeler: Crew and service were top rate.

Ulemper: Flight delayed over an hour. There was little information passed along within the airport. Boarding/manifest at the gate was a madhouse with no order or flight class boarding. This was surpassed at Reunion by the mobs crowding to get their visas.

Vurdert okt. 2018

vurdering fra
8,8

the flight was over 3 hours later

Ulemper: To learn that the flight was over 3 hours later was a problem for different reasons : - what to do in a airport during 3 hours ? - we arrived in St Denis at 11:10 pm, + luggage time so nobody could come to pick us

Vurdert jan. 2018

vurdering fra
6,6

Fordeler: Food and service are above usual airline standard.

Ulemper: Both directions transit/transfer at Reunion/St. Denis was a joke. This is more the fault of the airport than Air Austral. The security facilities are inadequate and slow, staff unfriendly ... consequently the transfer can never be made in time and departure is delayed. After all of that you get back on same aircraft !!! why not leave passengers flying onwards to Johannesburg (Mauritius) on the plane ... as I have experienced with many other airlines.

Vurdert jan. 2018

vurdering fra
7,6

Bit delayed (but expected), professional courteous service

Fordeler: Staff was nice. Worked to make sure we were seated in a way that helped us stay together. Plenty of space. Courteous staff.

Ulemper: Flight was delayed leaving Antananarivo. Flight arrived slightly late to Port Louis (Mauritius). Wanted to get food at airport in Reunion as we got to Reunion at 8:25 pm and had left home (to get to airport in Antananarivo at 2:30 pm, were only served a small snack on flight - it was only 1 hour long), but there was no ATM in the terminal and the only place serving food did not accept international credit cards.

Vurdert des. 2017

vurdering fra
6,6

Good once in the air, website, online check-in and boarding poor.

Ulemper: Online check-in - boarding pass for 2nd leg Saint-Denis - Port Louis could be issued, but not for 1st leg ?? Boarding - confusing - boarding pass issued stated 14:45 as boarding time when this was in fact scheduled departure time. Plane eventually departed 20 mins late.

Vurdert des. 2017

vurdering fra
4,0

Not much to like or recommend - St. Denis airport transfer a joke!

Ulemper: Arrived 20 - 25 minutes late on connecting flight Air Austral from Johannesburg. But the real problem is transfer at St. Denis - worst ever encountered. There is only one security station in a cramped stuffy area ... staffed by 8 slow, useless and unfriendly people. The technology must be outdated, because although your cabin bag, laptop case etc. is scanned, before scanning every bottle (no matter how small ... even 50ml or 100ml), makeup etc. is manually searched for then taken by hand and scanned in a separate device. Also any duty-free in a sealed pouch is taken, opened, then re-packed in a new IDENTICAL pouch and sealed !!!aaarrrrggggh?? Do this x 100 passengers (all travelling to Port Louis from Johannesburg via Saint Denis) and your Air Austral scheduled 1 hour transfer time is a joke ... with this frustrating process they need 2.5 hours minimum. Coupled with Air Austral late arrival of 20 minutes departed about 80 minutes late. The joke of it is the plane from Saint Denis to Port Louis is the same plane as used for Johannesburg - Saint Denis leg ... so why disembark the 90% passengers going to Port Louis at all ... leave them on the plane and only disembark those few for Saint Denis.

Vurdert des. 2017

vurdering fra
9,6

Fordeler: Air Austral is a great airline providing top quality service

Vurdert nov. 2017

vurdering fra
10,0

Fordeler: everything

Ulemper: too little of ethanol on board (nothing)

Vurdert jul. 2017

vurdering fra
2,0

Flight cancelled without advanced notice

Ulemper: Disappointing

Vurdert jun. 2017

vurdering fra

Mer

8,6

Delayed But Nice Flight

Fordeler: Crew and service were top rate.

Ulemper: Flight delayed over an hour. There was little information passed along within the airport. Boarding/manifest at the gate was a madhouse with no order or flight class boarding. This was surpassed at Reunion by the mobs crowding to get their visas.

Vurdert okt. 2018

vurdering fra
8,8

the flight was over 3 hours later

Ulemper: To learn that the flight was over 3 hours later was a problem for different reasons : - what to do in a airport during 3 hours ? - we arrived in St Denis at 11:10 pm, + luggage time so nobody could come to pick us

Vurdert jan. 2018

vurdering fra
9,6

Fordeler: Air Austral is a great airline providing top quality service

Vurdert nov. 2017

vurdering fra
10,0

Fordeler: everything

Ulemper: too little of ethanol on board (nothing)

Vurdert jul. 2017

vurdering fra

7,3

Delayed Twice

Fordeler: Crew was very pleasant and efficient.

Ulemper: Informed the day before via an email from the site that the flight was delayed. Arrived at airport on time, checked in. Once at the gate we all waited to board. Boarding time came and went with no information. Everyone waited. No information was announced and no one was at the gate. After waiting for over an hour with everyone in confusion, boarding was announced. No information, no acknowledgement.

Vurdert nov. 2018

vurdering fra
6,6

Fordeler: Food and service are above usual airline standard.

Ulemper: Both directions transit/transfer at Reunion/St. Denis was a joke. This is more the fault of the airport than Air Austral. The security facilities are inadequate and slow, staff unfriendly ... consequently the transfer can never be made in time and departure is delayed. After all of that you get back on same aircraft !!! why not leave passengers flying onwards to Johannesburg (Mauritius) on the plane ... as I have experienced with many other airlines.

Vurdert jan. 2018

vurdering fra
7,6

Bit delayed (but expected), professional courteous service

Fordeler: Staff was nice. Worked to make sure we were seated in a way that helped us stay together. Plenty of space. Courteous staff.

Ulemper: Flight was delayed leaving Antananarivo. Flight arrived slightly late to Port Louis (Mauritius). Wanted to get food at airport in Reunion as we got to Reunion at 8:25 pm and had left home (to get to airport in Antananarivo at 2:30 pm, were only served a small snack on flight - it was only 1 hour long), but there was no ATM in the terminal and the only place serving food did not accept international credit cards.

Vurdert des. 2017

vurdering fra
6,6

Good once in the air, website, online check-in and boarding poor.

Ulemper: Online check-in - boarding pass for 2nd leg Saint-Denis - Port Louis could be issued, but not for 1st leg ?? Boarding - confusing - boarding pass issued stated 14:45 as boarding time when this was in fact scheduled departure time. Plane eventually departed 20 mins late.

Vurdert des. 2017

vurdering fra

4,0

HiFly flights very bad

Fordeler: Air Austral ok

Ulemper: When your company proposes flight which goes through Thailand, it should be clearly advised that there will be a visa that needs to be bought while going through the Thai immigrations, we spent around 14,000 Thai Bhats while incoming and outgoing. Very dictative country, I will never ever fly again through Thailand with Air Austral, I would prefer paying another Rs.10,000 to emirates and have a better service. The Hifly company that operated the flights from RUN to BKK and back, was a disaster, very uncomfortable and really bad service.

Vurdert okt. 2018

vurdering fra
6,0

ok

Fordeler: ok

Ulemper: very short flight

Vurdert okt. 2018

vurdering fra
4,0

Not much to like or recommend - St. Denis airport transfer a joke!

Ulemper: Arrived 20 - 25 minutes late on connecting flight Air Austral from Johannesburg. But the real problem is transfer at St. Denis - worst ever encountered. There is only one security station in a cramped stuffy area ... staffed by 8 slow, useless and unfriendly people. The technology must be outdated, because although your cabin bag, laptop case etc. is scanned, before scanning every bottle (no matter how small ... even 50ml or 100ml), makeup etc. is manually searched for then taken by hand and scanned in a separate device. Also any duty-free in a sealed pouch is taken, opened, then re-packed in a new IDENTICAL pouch and sealed !!!aaarrrrggggh?? Do this x 100 passengers (all travelling to Port Louis from Johannesburg via Saint Denis) and your Air Austral scheduled 1 hour transfer time is a joke ... with this frustrating process they need 2.5 hours minimum. Coupled with Air Austral late arrival of 20 minutes departed about 80 minutes late. The joke of it is the plane from Saint Denis to Port Louis is the same plane as used for Johannesburg - Saint Denis leg ... so why disembark the 90% passengers going to Port Louis at all ... leave them on the plane and only disembark those few for Saint Denis.

Vurdert des. 2017

vurdering fra
2,0

Flight cancelled without advanced notice

Ulemper: Disappointing

Vurdert jun. 2017

vurdering fra

IATA-kode	UU
Ruter	182
Populær rute	Saint-Denis Roland Garros til Port Louis Sir Seewoosagur
Flyplasser håndtert	85
Populær flyplass	Paris Charles de Gaulle

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