The staff. The staff were on the most part fantastic. Absolutely lovely. ANy problems we had were more from slight misunderstandings from language but when the staff all speak three or four languages and I only have one I can hardly complain. The babysitter from an outside agency had a bad cold.
The location is beautifull in the centre at the riverside and near to the beach. The room was spacious. Because of the price of the hotel and exposure on booking.com we expected the hotel to have an indoor swimmingpool, however it was a spa whitout pool and the spa was only accesible for people above 17 years old.
Lcation and ease of acces. Near the best restaurants and watering holes.
Relaxing luxurious rooms No restaurant due to refurbishment and significant work going on outside the hotel
Elegant Hotel. Great Location. Superb rooms and ambiance. Would stay here any time. I would not call this a complaint but for a five star hotel the front desk staff need to be better trained. While extremely polite and helpful the lack of a dedicated conceirge made it difficult to get good information on dinner reservations, accurate directions. Overall. our experience was very positive
large room, comfortable, quiet, convenient
Beautiful, luxurious and charming hotel. The rooms were very spacious and facilities excellent. The location was perfect for city and beach. Minibar beer 5 EUR. Buy a beer at hotel bar 5 EUR. Order the same beer through room service it is 7 EUR + 4 EUR Room service charge. Why the beer is marked-up 2 eur plus a room service charge is beyond me.
Great place, location wonderful. Front desk, bellmen, bartender, awesome nice, helpful people. Very kind and professional! Maid did not replenish kleenex
Beautiful site and charming old-style palace feel. Service and reception are rather mediocre, no English or French spoken by receptionist, no English newspaper available.
Hotel was very tastefully decorated, clean, and well located. Staff were very helpful, and pleasant at all times. I would definitely recommend the hotel, and stay there again on my next visit to San Sebastian.
It was great location to see the city. Most places were within easy walking distance. The one-way streets make it difficult to find the hotel if you are driving.
Very clean hotel, room was very clean. Reception staff were very friendly, efficient and very helpful. Location is 5mins walk from surfing beach and 10-15mins walk to la concha beach, its a nice walk! Breakfast is standing room only, help yourself to juice, coffee and buns. Rooms are small but adequate. Shower was nice!
I'm usually critical of hotels but Arrizul Gros is simply outstanding....I wouldn't waste your time staying anywhere else.
Anyone staying at this hotel would be doing themselves a big favour. Perfectly quiet central location in a beautifully equipped and furnished apartment and spotlessly clean. Will be returning!
This is a brand new hotel, so everything was new and clean. The location is good--just a very short walk across the bridge into the Centro and Parte Viejo and just a few blocks from the beach. The hotel is not non-smoking, so the smoke smell did come into the room from time to time.
The hotel is fine.
The staff were really friendly & the hotel was very nicely furnished & quiet. The rooms are quite small so I probably wouldn't want to stay there for longer than 3/4 nights.
Excellent hotel, quiet and very friendly staff. Gentleman in reception was extremely friendly and keen to try his good English.
Hyggelig, ordentlig, lite og rent hotell med super beliggenhet.
Flott beliggenhet. Kort vei til gamlebyen og restauranter samtidig som hotellet ligger hyggelig til mot sjøen. Hyggelig betjening med gode språkkunnskaper.
Sentralt beliggende, men stille og rolig. Veldig rent og ordentlig, hyggelig og imøtekommende betjening.
Convenient location, helpful host, clean and updated room. The bathroom can use some shelving and an outlet for hair drying to make it a lot more user friendly
They were very friendly and hospitable in a comfortable location.
I like the following things. The location facilities, cleanliness, maitainance of facility, comfort and value for money. This pension is very well meaintained. There is nothing that I did not like about my stay in this hotel. I am absolutely pleased with my stay at this hotel.
Very clean, excellent location, excellent service from the owners, wish I could speak spanish with "Joakima" to get a better flavour of the area. For the location , probably we paid this price- next door to Hotel Maria Christina! "Little and Large"? Afull size mirror on the sliding door of the wardrobe probably would have completed my expectation-just a suggestion.
the location is perfect, the room is very clean and the beds are very comfortable.
The hotel is situated in the old town. Close to the nice bars and restaurants. The personal was great and helpful. The breakfast is rather small. If you have been jogging along the beach in the morning you can eat like 10 of those toasts. But the orange juice and coffee was good. From the room beside the reception you can hear all that is said outside and somtimes it feels like they are entering into the room.
We felt like we were walking into a spa! The lobby is very small and intimate, so we were a bit concerned about going to our room, but then we opened the door to a very spacious room with 2 balconies overlooking the Parte Vieja streets. We were thrilled! The elevator to the building was not in service; however, the hotel shares it with others in the building, so it wasn't their fault. Luckily it's on the second floor so we didn't have to carry our bags too far up the stairs!
The rooms were exteremly spacious, clean and comfortable. There was a coffee machine in the hall. Hotel was quiet as not very large. The staff member was not often at the hotel. When arrived at 3PM she did not arrive until 4 and again upon check out at 9.30AM we had to wait for her. However she was very helpful and friendly when there.
The most amiable owner and staff! Really friendly and welcoming, enthusiastic about their city and with mountains of information to share. They made our stay in this amazing city double as good as it would be. Also, the room and bathroom were probably the cleanest ones we've ever seen. Excellent price for this value. Great location, too. Close to everything but far from the noise, as the owner said. The fact that all their rooms are strictly non-smoking. Rather a plus for non smokers.
The room was super clean with trendy decor, very comfy beds, nicely heated, and very quiet (a great night sleep). The man on duty when we arrived was really welcoming and helpful with places to eat and sightsee. Coffee machine in foyer for use anytime which we found rare in Europe. Great value accommodation.
Location, location and location! Clean and spacious room, fresh linen and cordial host made our stay wanting us to return and we will. Nothing
safe , clean, helpfel na