The facilities, the quality of the Hotel, the shows
Relaxed atmosphere, good location, quiet. Rooms could do with an update, decor and furnishings quite dated.
Close to the beach The dinner. The meal in the buffet was really very low quality.
pool and snack bar was good,the breakfast was excellent and the staff were fantastic at meal times very friendly to our 3yr old . main bar and reception could have been run better example when we arrived on tues at 7pm we were told are room was not ready because of a late check out , i have a 3 year old so you can only imagine my frustration of having to wait for 30 mins , but the flip side was i got a lovely room and i would go back.The coffee cups were small and pricey.
The young people on reception were wonderful & friendly and it did help that they spoke English. The cleaning ladies were very good too.Loved the location; would stay again. Value for money!The entertainment was really good. Especially the "Supremes". The Spa and some areas |& rooms would benefit from upgrading.Also should be strict guidelines about noise & ball playing round the swimming pool areas.I have stayed at all kinds of hotels all over the world and would say (inspite of the exchange rate) yours is good value for money. I think that is the key; offering good value.
Good location, nice garden, close to the beach "playa dorada", plentiful breakfast, very good value for money.
Very good location. Helpful staff. I chose the hotel on the expectation that one of the outdoor pools would be heated for the children - it was not. Otherwise great trip.
I have stayed there on 3 previous occasions. The location is fantastic, you can walk to beach, restaurants etc. etc. This time, the food was not great. Steak and other meats served were usually tough cheaper cuts. We were half board.
spacious room , price quality was great, upgrade possible I was offered an upgrade for 10 euros but they took too long to clean the room so I finally got another one too close to the pool, since they have activities from 10:30 to 23:30 there was a bit too much noise
the meals service from the workers in the reception and the restaurant
hotel rooms very clean good size bathroom with a huge walk in shower overall would recommend only negative was no shower door water all over the floor bathroom no shower door floor destroyed with water
Comfort, kindliness of the cleaning lady, style of the furniture, space on the balcony, Rather poor breakfast bufet choice, no shower curtain.
He bedroom is great. Not enough fresh fruits for breakfast and far too much fried food.
The entertainment was a bit poor but the kids liked it
Showers are wonderful the best I have used yet only negative would be they must put slip mat inside for safety otherwise no complaints Although their was a wide choice at breakfast the hot buffet was cold and this needs to be addressed also Toaster takes forever toast has to be put through about 4 times to get it brown please buy better toasting machines
siwmming pool food
everything was perfect,food pool staff,location
Perfekt beliggenhet i Puerto del Carmen Både til strand og midt i byen. Hotellet ligger midt mellom gamlebyen og den nye "stripa". Likevel utrolig stille og rolig. Med terrassedøren åpen er det bare bølgene som slår mot stranden som dysser deg i søvn. Såvidt jeg kunne se vendte alle rom mot bassenget og stranden. Frokosten var meget bra! Internett var kun tilgjengelig i respesjonen/restauranten. Det er dårlig på 4 stjerners hotell i 2010. Det var ikke aircondition på rommet. Det kan nok være et problem når det er varmere enn det var da jeg var gjest i første uken i mars.
Greie rom, kjempefin utsikt fra balkong. Fantastisk fin beliggenhet, palmer, sjø, sol, egen strand. Samtidig sentralt.
God mat og bra utvalg i buffene, hyggelig personale. Pluss for internettaccsess i lobby. Gjerne internetttilgang på rommene, gjerne litt freshere farger (var litt gammeldagse farger og interiør). Savnet kjøleskap på rommet.
Hotellet er relativt nytt og kanskje det beste på hele Lanzarote, men for å ha 5 stjerne må man ha personal. Her har finanskrisen antakligen gjort at man vært tvunget til å skjære ned. Ingen møter deg når du kommer til den tomme men storslagne entreen. Inchecking gikk siden greit. Suitene ved den nederste poolen ut mot havet var helt topp. Stort og rymlig sovrum med 2 kingssize senger satt sammen. Stue med TV og sofa, skrivbord. Stor bad med jacuzzi og dusj og separat WC. Rengjøringen var veldig bra. men så kommer det negative. Kjedlig mat på første lunsjen gjorde at vi bare spiste frokost her. Litt sure kelnere. Men i marina området ca 500 meter bort var det mangeine og ulike restaurtanter i alle prisklasser. Motivasjons kurs for de ansatte. Kanskje ansette flere eller få dem å jobbe mer. En enkla sak: hotellet hadde en fin bar nede vid havet med fantastis utsikt. Den stenger kl 17.00. Da skulle den åpnet med 2 timer happy hour i solnedgangen med cool musik.
- Av 5 restauranter var kun en åpen. Dette burde det vært informert om påhjemmesiden.- Bør ikke koste penger for å benytte fasilitene I SPA- området som innendørs basseng. Dette medførte at vi heller ikke gadd å bruke penger på behandlingene. - Siden det ikke var strand ved hotellet burde det vært lov til å bruke ball og leke ved/i bassenget og hoope/stupe. - Bestilte standard rom og fikk tildelt et mot bakgård. Måtte betale 10 euro ekstra pr natt for å få rom mot fremsiden selv om hotellet var så og si tomt. - Siden hotellet ligger så avsiden til og det ikke var off. Kommunikasjon I nærheten burde hotellet hatt shuttle-busser til byene. - Burde vært tydeligere beskrevet at hotellet ikke hadde bademuligheter I sjøen.
pent park- og basengområdet, vakker strand beliggenhet Hoteller i denne klassen bør kunne varte opp med tilgang til Internett på rommene.
Meget godt fornøyd med beliggenheten til hotellet. Maten var også meget bra. Personalet i resepsjonen var ikke noe spes. vennlige, takket oss ikke for oppholdet når vi betalte og sjekket ut av hotellet. Det bør være en selfølge på alle hotell.
Standard accomodation, pools were nice and apartments were quite spacious as was the bathrooms. View of the sea was lovely. Was 5 mins in a taxi to the main strip of puerto del carmen. The cleaniness of the apartments were quite poor and no air con was available, very hot at night. Steep hills up to the apartment and so people with poor mobility have to get taxis. Pool bar was quite bad and staff were quite rude.
Pool bar was great as was the pool itself. The location was perfect as it's only 10 mins walk to the local shops/bars/restaurants. You will need to get a taxi to the new town but this is only approx 4Euros and is only 5 mins away by car. N/A
It is a very nice appartment complex and with a fantastic warmed swimming pool. The food was very good as well. One of the servants in the dining room was not always that friendly
great location helpful staff very clean and spacious great big pools would definatly return
Disappointed at having to hire a kettle from reception as none in the apartment also hair dryer was hard to manage also very poor selection of beers in the bar.
Cleanliness of complex and rooms, quiet resort and good helpful staff. Food was a little 'cold' at times, and choice was somewhat limited.
Very Friendly staff, great rates, fantastic facilities too
Good hotel for this price, good location, good breakfast and dinner for one week. Good hotel for the holiday. One thing is mystic for me in a lot of the hotels-apartments. Why remote control of the TV set is stored in reception??
Convenient to beach,nice pool area. No kettle or toaster, had to return to reception to rent remote control for air conditioning, should have been told this on checking in.
bassengområdet med lekeplass. Gå avstand til sentrum. ok frukost, butikk på området, internett tilgang
God frokost- og middagsbuffet. Vennlig personale. Kort vei til strand og shopping. Rolig og fredelig. Vakre grøntareal. Fikk svært mange håndklær! For oss som reiser med små barn, hadde det vært ålreit om middagen hadde startet kl 17.00 i stedet for 18.00.
It was so relaxing and the complex so safe No
The value for money that it offers.
Hotel apartment was basic but clean & tidy with cleaning & towel changes 3 times in the week stay. Hotel staff were friendly & helpful both in reception & the cleaning staff. The pool areas were well looked after with ample sun beds etc. The hotel was very quiet & during our stay the bar facilities appeared to be rarely used for either food or drinks. Whilst all major tv programmes (football, X Factor etc) could be watched in the bar the channels available in the room were very poor. Hotel is a short walk from many bars & restaurants with a supermarket almost next door. Beds are extremely hard. The pools are quite deep. Although entertainment & a cinema screen is advertised outside there was no evidence of it during our stay. We ate out each evening as the bar was deserted each evening & on occasions had closed by 9pm. Only breakfast menus were displayed. Happy hour, specials board or other promotions may encourage more people to use these facilities & generate more business & create a friendlier environment.
Central location and very nice staff
cleanliness of apartments and pool area.friendliness of the staff. resteraunt prices.bar not open after 8 pm.
The hotel is excellent with a very comfortable room, plenty of space around the pool with a multitude of sun loungers. A choice of 2 pools for approx 60 appartments with a kids section in one. Of course the main selling point to me was air conditioning which works fantasically well.
Nice medium sized aparthotel, very clean and well furnished.It is very centrally located in the new town (near centrum).Pool and pool surrounding area was well maintained. Stayed in Nov and Montana has 2 pools (one is advertised as heated) but found both pools quite cold. Dont say heated pool if it aint heated!!Bar and restaurant very quiet in evenings but as the main strip area so close most people prefer to go out.(not a fault of the premises)
Very clean, staff excellent, great location just 15 mins. walk to the beach The bar was closed around 9.00pm which we really liked.The security was very good.We would stay there again.( highly recommended) Some people putting towels on the sun beds at night before going to bed which make it difficult to get a sun bed in the morning at the pool side.
excellent value for money, small complex, comfortable apts.
the location was excellent and staff were very welcoming no
The location was excellent as it is just off the strip and beside the beach. The staff were not very friendly
The apartments are very clean, safe and staff are lovely and helpful. Close to the beach, approx 5 minute walk. Large supermarket directly across the road. Great value for money.
Close proximity to beach, bars, shops, restaurants. Ceiling fans in bedroom and living area were a welcome addition to the apartment in very warm weather. The only fault found was the location of the safe on the bottom shelf of the closet. While this may not be a problem to most people, if you have knee or back problems this can be inconvenient to access.
Don't use offensive language? Never! Best of all was peace to sleep at night.And that the lovely garden seemed to be all for me although 3 other apartments. also overlooked it.Also great to have that nice patient English man at reception to speak to. Very clean and well maintained. Perfect! I don't like that I left without a leopard print raincoat I am fond of, and my toothbrush charger. Was a bit distracted the morning I left,perhaps because a gorgeous man had left me home the night before? My room number was 21B. Going back in January.Could they keep them for me?
Very central to resort. excellent value for money. nice and quiet, not for young people really even though they have a childrens pool. but, I would bring my grandson aged 3 to there because its very relaxed. Went in November and area round the pool was limited, in peak times I would think this could be a problem.
We stayed for one week and we will definately return.The apartment was incredibly clean ,bright & airy.The living area had a very nice dining area.The beach was approximately a 2minute walk.Something to be aware of for anyone who suffers angina or has poor mobility would be the fact that its an uphill climb to the apartment from the main strip.Facilities within the complex were excellent:beautiful pools with pool side bar & restaurant facilities.Availability of take away food from restaurant.The staff at reception were excellent.Supermarket is located immediately opposite the apartment block. Only negative point i would make is the poor choice of TV channels for English speaking guests.
Very clean and excellent location, near the strip and beach. Pool was too deep.
Very impressed. Excellent value for money. First class location. Liked the pool and restaurant. Very highly recommended
The hotel distance from lanzarote new town, just 5 mins walk from the main beach side strip. This location was perfect for our holiday and the price was very good too.. Not really it lived up to our expectations
good location just of the main strip i didnt like the fact that they had a side entrance with ramps that they didnt tell us about even though we struggled up 3 lots of steps every day with a buggy past reception . i only learned that you could get a key to that gate on the 4th day from another guest that was a very annoying