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The entertainment was a bit poor but the kids liked it
everything was perfect,food pool staff,location
He bedroom is great. Not enough fresh fruits for breakfast and far too much fried food.
hotel rooms very clean good size bathroom with a huge walk in shower overall would recommend only negative was no shower door water all over the floor bathroom no shower door floor destroyed with water
siwmming pool food
Comfort, kindliness of the cleaning lady, style of the furniture, space on the balcony, Rather poor breakfast bufet choice, no shower curtain.
Showers are wonderful the best I have used yet only negative would be they must put slip mat inside for safety otherwise no complaints Although their was a wide choice at breakfast the hot buffet was cold and this needs to be addressed also Toaster takes forever toast has to be put through about 4 times to get it brown please buy better toasting machines
Greie rom, kjempefin utsikt fra balkong. Fantastisk fin beliggenhet, palmer, sjø, sol, egen strand. Samtidig sentralt.
Perfekt beliggenhet i Puerto del Carmen Både til strand og midt i byen. Hotellet ligger midt mellom gamlebyen og den nye "stripa". Likevel utrolig stille og rolig. Med terrassedøren åpen er det bare bølgene som slår mot stranden som dysser deg i søvn. Såvidt jeg kunne se vendte alle rom mot bassenget og stranden. Frokosten var meget bra! Internett var kun tilgjengelig i respesjonen/restauranten. Det er dårlig på 4 stjerners hotell i 2010. Det var ikke aircondition på rommet. Det kan nok være et problem når det er varmere enn det var da jeg var gjest i første uken i mars.
God mat og bra utvalg i buffene, hyggelig personale. Pluss for internettaccsess i lobby. Gjerne internetttilgang på rommene, gjerne litt freshere farger (var litt gammeldagse farger og interiør). Savnet kjøleskap på rommet.
Good hotel for this price, good location, good breakfast and dinner for one week. Good hotel for the holiday. One thing is mystic for me in a lot of the hotels-apartments. Why remote control of the TV set is stored in reception??
Convenient to beach,nice pool area. No kettle or toaster, had to return to reception to rent remote control for air conditioning, should have been told this on checking in.
Cleanliness of complex and rooms, quiet resort and good helpful staff. Food was a little 'cold' at times, and choice was somewhat limited.
Very Friendly staff, great rates, fantastic facilities too
great location helpful staff very clean and spacious great big pools would definatly return
It is a very nice appartment complex and with a fantastic warmed swimming pool. The food was very good as well. One of the servants in the dining room was not always that friendly
Disappointed at having to hire a kettle from reception as none in the apartment also hair dryer was hard to manage also very poor selection of beers in the bar.
pent park- og basengområdet, vakker strand beliggenhet Hoteller i denne klassen bør kunne varte opp med tilgang til Internett på rommene.
Meget godt fornøyd med beliggenheten til hotellet. Maten var også meget bra. Personalet i resepsjonen var ikke noe spes. vennlige, takket oss ikke for oppholdet når vi betalte og sjekket ut av hotellet. Det bør være en selfølge på alle hotell.
pool and snack bar was good,the breakfast was excellent and the staff were fantastic at meal times very friendly to our 3yr old . main bar and reception could have been run better example when we arrived on tues at 7pm we were told are room was not ready because of a late check out , i have a 3 year old so you can only imagine my frustration of having to wait for 30 mins , but the flip side was i got a lovely room and i would go back.The coffee cups were small and pricey.
The young people on reception were wonderful & friendly and it did help that they spoke English. The cleaning ladies were very good too.Loved the location; would stay again. Value for money!The entertainment was really good. Especially the "Supremes". The Spa and some areas |& rooms would benefit from upgrading.Also should be strict guidelines about noise & ball playing round the swimming pool areas.I have stayed at all kinds of hotels all over the world and would say (inspite of the exchange rate) yours is good value for money. I think that is the key; offering good value.
The facilities, the quality of the Hotel, the shows
spacious room , price quality was great, upgrade possible I was offered an upgrade for 10 euros but they took too long to clean the room so I finally got another one too close to the pool, since they have activities from 10:30 to 23:30 there was a bit too much noise
Close to the beach The dinner. The meal in the buffet was really very low quality.
Relaxed atmosphere, good location, quiet. Rooms could do with an update, decor and furnishings quite dated.
I have stayed there on 3 previous occasions. The location is fantastic, you can walk to beach, restaurants etc. etc. This time, the food was not great. Steak and other meats served were usually tough cheaper cuts. We were half board.
the meals service from the workers in the reception and the restaurant
Very good location. Helpful staff. I chose the hotel on the expectation that one of the outdoor pools would be heated for the children - it was not. Otherwise great trip.
Good location, nice garden, close to the beach "playa dorada", plentiful breakfast, very good value for money.
Hotellet er relativt nytt og kanskje det beste på hele Lanzarote, men for å ha 5 stjerne må man ha personal. Her har finanskrisen antakligen gjort at man vært tvunget til å skjære ned. Ingen møter deg når du kommer til den tomme men storslagne entreen. Inchecking gikk siden greit. Suitene ved den nederste poolen ut mot havet var helt topp. Stort og rymlig sovrum med 2 kingssize senger satt sammen. Stue med TV og sofa, skrivbord. Stor bad med jacuzzi og dusj og separat WC. Rengjøringen var veldig bra. men så kommer det negative. Kjedlig mat på første lunsjen gjorde at vi bare spiste frokost her. Litt sure kelnere. Men i marina området ca 500 meter bort var det mangeine og ulike restaurtanter i alle prisklasser. Motivasjons kurs for de ansatte. Kanskje ansette flere eller få dem å jobbe mer. En enkla sak: hotellet hadde en fin bar nede vid havet med fantastis utsikt. Den stenger kl 17.00. Da skulle den åpnet med 2 timer happy hour i solnedgangen med cool musik.
- Av 5 restauranter var kun en åpen. Dette burde det vært informert om påhjemmesiden.- Bør ikke koste penger for å benytte fasilitene I SPA- området som innendørs basseng. Dette medførte at vi heller ikke gadd å bruke penger på behandlingene. - Siden det ikke var strand ved hotellet burde det vært lov til å bruke ball og leke ved/i bassenget og hoope/stupe. - Bestilte standard rom og fikk tildelt et mot bakgård. Måtte betale 10 euro ekstra pr natt for å få rom mot fremsiden selv om hotellet var så og si tomt. - Siden hotellet ligger så avsiden til og det ikke var off. Kommunikasjon I nærheten burde hotellet hatt shuttle-busser til byene. - Burde vært tydeligere beskrevet at hotellet ikke hadde bademuligheter I sjøen.
God frokost- og middagsbuffet. Vennlig personale. Kort vei til strand og shopping. Rolig og fredelig. Vakre grøntareal. Fikk svært mange håndklær! For oss som reiser med små barn, hadde det vært ålreit om middagen hadde startet kl 17.00 i stedet for 18.00.
bassengområdet med lekeplass. Gå avstand til sentrum. ok frukost, butikk på området, internett tilgang
Standard accomodation, pools were nice and apartments were quite spacious as was the bathrooms. View of the sea was lovely. Was 5 mins in a taxi to the main strip of puerto del carmen. The cleaniness of the apartments were quite poor and no air con was available, very hot at night. Steep hills up to the apartment and so people with poor mobility have to get taxis. Pool bar was quite bad and staff were quite rude.
Pool bar was great as was the pool itself. The location was perfect as it's only 10 mins walk to the local shops/bars/restaurants. You will need to get a taxi to the new town but this is only approx 4Euros and is only 5 mins away by car. N/A
Well positioned in Arrecife. Helpful staff. Decent suite. Excellent breakfasts. Out of season, many of the facilities were closed. The top floor restaurant, despite the views, produced only average food at expensive prices
I liked the room and the view from the window (no balcony). I liked the breakfast. The 2nd floor pool too open and therefore windy. Pool bar closed (9th sept?). No outdoor eating/drinking areas. Views were from behind windows. No concierge service when we arrived or left. No ambience. No warmth from the staff. Limited menu in the restaurant.
Good location. Good staff. No gift shop.
nice seaview room
Views were really good. Top floor bar at 17th was lacking in atmosphere, it could be awesome with a good interior designer. Really big rooms, pool was windy as described by some one else, but there is a good beach just below it. Go for the views of the bay and spaciousness! Good bar across the road. Oh breakfast was great too. Did'nt eat dinner there.
We were upgraded to a suite at the 15th floor with an extraordinary view over the beach and the ocean. The staff was professional. The beach near the hotel is great (soft sand, palms, calm water).The room and services provided by the hotel were definetly worth the money.
They upgraded us to a suite. Views and breakfast were fab. The restaurant didn't open until 8pm for dinner. Too late for us.
big room, nice breakfast. Location is central, near a nice small beach. Hotel needs urgently a facelift! Brown water came out the pipeline, not very nice. They tried to solve it, service ok.
The level of comfort, installations and personnel are everything you would expect of a 5* hotel. Its position right next to the beach is excellent and it is very easy to find, being the only tall building on the island! This was my first visit to Lanzarote and I would have no hesitation in returning: the only place I would stay is this hotel. Breakfast excellent .- including champagne and egg chef - and with lovely views from floor to ceiling windows. We were upgraded to a suite (there are twice as many suites as rooms) on the 15th floor and enjoyed fantastic views in two directions. The minibar contains complimentary water and juices. G&T in the bar on the 17th floor to watch the sunset is an essential appointment. No, nothing - everything was excellent. Brits may require tea and coffee making facilities in the room but this is a rarity in Spain.
The location was excellent - right on the beach, and the staff were cheerful and helpful. The showers seem to have a mind of their own and change temperature at random intervals!