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The location of the hotel. The service was very poor. Many mistakes, too many for 2 nights stay.
Very helpful staff and excellent location; modern and clean wit good size bedrooms/bathrooms, comfortable beds and free wifi. Good buffet breakfast and restaurant with plenty of choice. Noise coming from close bedrooms, better soundproffing needed, but a great hotel.
super quiet and very well organized, with staff speaking English as well as German, a comfort to foreign visitors no
very well located, clean... no free parking, no free wireless, brekfast poor
Comfortable hotel with a very friendly staff. Excellent location and great price. Every morning the staff would knock on the door waking me up to see if I needed anything. I could hear them knock on every door nearby...it was annoying as I like to sleep in sometimes.
Very stylish hotel, inside and out - including our room. Great facilities and excellent staff - friendly, yet professional and efficient.
Fantastic location for getting around on foot. Within a few blocks there are plenty of sights and foods to experience. Friendly and helpful staff who didn't seem to mind my Spanglish. Facilities were well kept and quite spacious. It's definitely a modern hotel for a city with such history and colonial aesthetic.
I had to change rooms twice when we arrived because they had given me a room with one bed and I asked for two beds. The second room was being cleaned when we approached it.
Zocalo, museums, music, otdoor cafee
staff quick and eager to help. no free water or coffee in room.
The location was good, the rooms were clean and quiet and very comfortable Food was overpriced
LOBBY, CLEANING PEOPLE THIS HOTEL HAS GONE DOWNHILL , THERE ARE NO EXTRAS WHAT SO EVER, TATTERED AND FRAYED CARPET AND BEDDING, ROOM GO UNPAINTED FOR MANY MANY YEARS. MANAGER LOOKS RIGHT THRU YOU, OFFERS NOTHING IN THE WAY OF SERVICE, FRONT DESK HAVE NO SENSE OF COSTOMER SERVICE, VERY UNFRIENDLY, I GUESS THEY WERE TRAINED BY THE MANAGER. I HAD A ROOM WITH A VIEW OF A WALL, COULD NOT SEE ANYTHING ELSE BUT A WALL, HAVE THE PICS AS PROOF. IF YOU NEED ANYTHING IN THE WAY OF SEVICE FORGET IT, DO NOT LET THE BEAUTIFUL LOBBY FOOL YOU.
Veldig bra plassering midt i sentrum av Puebla. Hotellet er heilt ok og fint, men ikkje verdt fem stjerner... Dei har liksom alt (fitness, frokost inkl, basseng) men ikkje eit imponerande standard på det som finnes (fitness virker ingen maskiner, frokost er simple og dårlig service...). Men om ein forventer seg 3 stjerner så er det ein positiv overraskelse!
I thought the location was excellent. It is located in the downtown area close to all of the interesting central locations, the plaza, the different shopping districts, the old church. I liked the interior patio area, There were some nice seating arrangements on a couple of levels, the tiled floors were nice and overall when you came in you felt secure, Very poor internet access. This can be upgraded so inexpensively I cannot understand why they don't upgrade the signal. I had to sit practically on the receptionist's lap to get a good signal and even then I got bumped out a few times. It really made for a lot of unnecessarily wasted time. The room was small, but I didn't expect too much for the price, One thing I felt was the waiters in the restaurant were not very friendly. In fact, other than one female receptionist, the contact with staff was almost brusque. It's so easy to smile and say "Buenos", I can't figure that out.
Location Cleanliness; the carpet was as dirty as it could get; Wireless coverage was patchy
The location is excellent and the room was big and comfortable. The best thing was certainly the balcon and the beautiful view of the cathedral. Breakfast was also very good! The location is excellent, but the crowds during weekends can be a bit noisy.
It was beautiful, staff wonderful and food great
Excellent location and common areas of hotel are beautiful. Staff were unhelpful. Denied having a reservation (but then found it on a fax machine that had not been cleared).Demanded upfront payment. Hotel is a great location but very nosiy internally epsecially with late arrivals (a large tour group when we stayed) and early departures. Breakfastdoes not commence until 07:30am which is inconvenient for early departures. Staff were not prepared to assist when we asked if it was possible to have breakfast at 7:15am before we left.
Great location. Very large room with much more closet space than we needed. Good buffet breakfast.
Very convenient location with lovely views of the cathedral from the zocalo-facing rooms. Showers were not good - tepid water and very low water pressure.
great location in the centro very noisy, glad I brought earplugs
Very friendly staff and good breakfast options. Beautiful building in the heart of Puebla close to Zocalo and a beautiful cathedral. Lots to do within walking distance and very easy access to taxis. Although these were not deal breakers, the bed and pillows were very hard and on a weekend night it was quite noisy outside of the hotel until very late.
The location with window that opened to the Zocalo. The cathedral and Zocalo were beautifully lit in the night. The hotel was also noisy because of it's location on the Zocalo. There were demonstrations both mornings.
We were located right in front of the Zocalo. For the price we paid, that is unheard of! If this hotel were renovated, it could make a fortune.