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The facilities are excellent, the staff are very helpful, a true 5 stars.
We got a free upgrade to a suite (booked a standard room) due to overbooking. It is seemingly the best hotel in Porto Santo, mostly Portuguese families and even though the hotel is big, the apartment style doesn't make you feel there is mass tourism. Overall we were very happy with our stay there No free internet.
Relaxing by the pool.
Very polite and helpful staff (we felt welcome from the first minute on). The design of the villas fits well into the landscape, the pool area is nicely designed and the greening diversified. The three restaurants provide all menus of excellent quality and there are regularly organised special dinner events in the pool area. The beach is just unbelievable beautiful, the hotel installations on the beach are built with respect to nature and you never get the impression to have a rather big hotel behind the sand dunes. In general you have the impression that the hotel management cares a lot of keeping a high standard. After our stay we wish a lot that the hotel management can influence positively the development on this island paradies. We got a room in the pool area and were very happy with this location. But I expect a less good atmosphere if your room is on the backside of the hotel direction road (isolated, bad view, noise, ...).
The beach is fabulous, so easy access is a real plus point. The layout of the pool area also good. It is so quiet and peaceful, and ideal for a young child, our boy of 2 clearly loved being there The children's play area did not cater for a 2 year old, I suspect that minimum age would be about 5 for the area.
Very good facilities. 2 swimming pools (salt and sweet water), direct access to the beach. Big rooms, you can see the room from the bathroom. Excellent breakfast. During the cleaning of the rooms there were very bags in the corridors for all day, courtesy bus to city not working. Prices for dinning (buffet) very expensive 30€/person.
hotel facilities, surroundings, the fact that the hotel staff upgraded our room to superior (for honeymoon). a little bit expensive and I would not classify it as a 5 stars hotel. It's rather a 4+ stars hotel.
For the moment Pestana Porto Santo is the best hotel on the Porto Santo island. It has a large space with gardens, pools, sport activities (beach volley, beach soccer, tennis, jogging, and if you like golf they will take you to the golf course) and for kids. Although it's not on the beach (very smart authorities in Porto Santo to protect the beach, nothing is allowed to be build on the beach), it is next to it, the sand comes to their big yard and they have direct access and facilities to the beach. The beach is impressive, the hotel is clean, they have many facilities. We felt very secure on this island, they say they do not have criminality. To visit the island you can rent an ATV, moto, take a taxi or book a tour. The taxi is quite cheap More a 4 stars hotel than 5 stars. Even with all those facilities, for the price you pay and for the 5 stars hotel you would expect some luxury and great services. In the room the main lamp didn't work and no plastic bags in the bathroom, some old furniture. Small TV. Poor trained staff,especially the waiters,quite unqualified and goofers. The staff doesn't speak english well (excepting the reception where they speak very good english and they are professionals). The hotel surroundings are for the moment construction sites. Not a real problem, more an esthetic issue that will change soon. High food/drinks prices. 10 euros/sunbed on the beach. Waiters and beach guys have an "I care more about my tip" attitude. Poor evening entertainment.
I enjoyed the very weel keeped gardens, and also the the interior desing. The location is also spectacular.
PLeasant staff The food, except breakfast. The quality of hotel reswtaurants is poor. The dishes ar enot tasty.
It was a most relaxing holiday in a very peaceful hotel close to the sandy beach. A wonderful find.
I found the hotel very relaxing and peaceful with a great location right beside the beach. Porto Santo Hotel& Spa is a great place to get away from the hectic pace of morden life and recharge one's batteries. One small complaint was the lack of choice of good beer at the bar. I am a big fan of Superbock beer and I was disappointed it was not served.
Understated refinement, always excellent, attentive and personal service, fabulous bar/restaurant in front of the beach.
Proximity to the beach was superb! Nice, quiet location. Definitely a perfect retreat for a calm and relaxing getaway. The air conditioning didn't work all that well.