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Hotel was very clean and wellkept. Staff friendly and helpful. Would definately stay again
The staff are very friendly and the one's I spoke to spoke could speak english. Everything I asked for it was gvien to me as if they meant it. No digital TV , i.e sky sports etc. The room I stayed on the pay TV did not work. 2) I could not open the windows at night as the window lock key was not available in the room
Good central location, car parking nearby
This hotel was in excellent cndition and very very clean. I was taken ill while there and the duty manager [Corin] and her staff were extremely helpful and couldnt do enough for us Just 1 problem when using the sink when you let the water run away it makes the most dreadfull noise and goes on for some time but that was all we could fault and having to pay £24 for parking wasn't great !!
We liked facilities at hotel, location and although the hotel didn't have it's own designated car parking, the car park next to the hotel was practical and very reasonable for city centre parking. Lastly we would like to take this opportunity to say how friendly and helpful the staff at the hotel were, that is something I have never experienced before in the hotels we have stayed in, not only in Plymouth
location was good. Walkable distance to the train station. Close to the shops and the harbourside restaurants. Nice room comfortable. We liked it here. no view from the window but we were only here one night and it didn't matter
Very cordial and helpful staff Parking facilities are not very conveinient and we had to use a public car park which would not open until 10am on sunday to take out my car
Location Toilet in bathroom did not flush. The expensive overnight car park separate to the hotel.
Hotel is new, clean and nice No car park! Some of the staff aren't very confident in what they are doing, but appreciate that you had only been open a few days when we stayed, so this should improve with time
Breakfast was very good,plenty of choice excellent value Could have been warmer in bar area
All staff were friendly and efficient, from reception, to pool, to bar and dining room.
Splendid view over Plymouth Hoe provided you get a sea view room. Good restaurant and swimming pool, sports area.
The hotel location and sea views from the restaurant pent house were excellent.The staff were very friendly and more than helpful. The spa and changing room areas were in need of some cleaning attention. The restaurant windows on the pent house were very dirty and spoilt the spectacular views from them
The friendliness and efficiency of the staff and the comfort of the room. No.
The location Being made to feel inferior by the resturant staff because we were on a meal inclusive package.
THe ease and efficiency of dealings with the staff Greater consideration needs to be given to the location of the smokings area.Its hardly very conducive for guests having to run the gauntlet of smokers in order to enter the hotel
Our room was a good size and clean. The restaurant was good and the staff were friendly and helpfull. Did not like the charge on car parking for residents of the hotel that should be free.
good accommodation, friendly and helpful staff
Spacious bright room Unimaginative and mass produced food
Location / views / breakfast / gym / pool No hot water first thing in the morning and shower did not work at all - maintenance fixed the problem promptly, however.
Central location No
Not the first stay, and not the last. Nice room & service, ideally located hotel, good value.
old hotel but very comfortable and clean
The only thing we did'nt like was that the shower in bathroom did'nt work properly but as we was leaving in the morning it wasnt a major problem
Comfortable and generally welcoming. Internet access in the bedroom did not work.
The staff were very helpful and friendly The Coffee, breakfast, hairdryer, worn decor
This hotel is ldeally located for the City Centre, it offers comfort and relaxation to shoppers or mere tourists visiting the area. There is nothing about this hotel we found to complain about.
Good room quality for a low price. Slow lift, long periods spent waiting for it while having to go only one floor up - it would have been faster to use the stairs but we couldn't find where they were.
Location Small car park
Nothing really, was a big dissapointment, it was noisy, too much traffic, some guests slamming the doors at 3-4 am., It was noisy, too much traffic, some guests slamming the doors at 3-4 am., it was cold
The rooms furnishings were fresh and clean obviously recently refurbished. Lovely choice of decor bedding and comfy bed. Room 306.. i am a light sleeper and the noise from the clubs and road did keep me awake but my daughter slept like a log..the added bonus of free use of lesiure club was great lovely staff in there too..
the room was fantastic and was within walking distance of the town centre.
Facilities were very good for the price of the hotel. The restaurant menu was small and expensive, the bar menu had a lot more selection. The bar menu should have been served in the restaurant
The room was very quiet and the staff friendly and helpful. The area behind the bath taps was really very dirty with mould and should have been spotless (room 508).
very good,staff very helpful rooms were nice
We ate in the Brasserie which was excellent the food was delicious and good value.
the resturant below is very nice and cooks steak perfectly. Although centrally located noise is minimal, facilities clean and staff very polite. although i thought the booking.com description was slightly misleading about wifi charges. The staff resolved the situation and have promised to edit the description to ensure noone else expects wifi to be included in the room foc!
The Hotel Night Porter! Washing left outside opposite room from 2pm until following morning. Expected more for our money. Landing/Hallway carpets sellotaped. We booked a room for 3 tho when we wanted a hot chocolate there was only 1 supplied. Would not stay again, value for money terrible & location not brill. We have stayed at the Copthorne Hotel before & The Jurys. Wo uld most definately stay at Jurys again. Hotel staff brill tho!
pleasant staff and good food at the Brasserie Apart from the smart reception area, the hotel could do with some decorating and refurbishment
Excellent room, very spacious and immaculate. On arrival the very young girl seemed very inexperienced and there was no real welcome at all. The first impression really counts and this was sadly lacking. The next day another foreign receptionist met guests queries with a high pitched "yes?" Instead of a "can I help you". The barman also looked grumpy, we felt this hotel had everything going for it apart from the staff, although those in the restaurant were friendlier.
Very poor quality standard of room and staff at restaurant had a very poor understanding of the dinner menu and wines. Staff also appeared a bit hectic during dinner service, yet only a few customers to serve.
refurb rooms were very modern and clean
close to shops, the hoe, theatre. restaurant dinner prices far to expensive
Overall a very good hotel
The traditional decor and friendly staff made the stay enjoyble. Breakfast was plentiful and served in a lovely dining room. Our room was on the 5th floor and we had great views across Plymouth through a beautiful flower shaped window.Everywhere was very clean and the staff went out of their way to help.
a complaint about the absence of a chest of drawers in the room 416 was immediately rectified.
The breakfast and the room Not many staff on on the Saturday afternoon to serve bar meals and also tables in bar lounge quite low to eat from.
location and thoroughly good service
Location was excellent as we had tickets for a gig at the Plymouth Pavilions, which is literally across the road from the hotel. We had junior suite, which was fine. Hotel cracking example of Victorian design, but smelt a little dusty! Also, the first lady (dark hair) was not very welcoming, which was a pity as the rest of the staff were great.
Staff good, good value, nice aspect but Plympton in general very shabby.
Good location and the room was a great size for us and our two young children. Even though the hotel was pretty family friendly, we found it easier to take our evening meal out of the hotel.
We stayed in the main house, which, although rebuilt after a fire in the 1980's, still retains a real 16th Century feel to it. I would definitely go back again.
The medieaval interior of the old hall,the friendy and efficient staff and the excellent breakfast The poor ventilation of the bathroom
Fantastic building tastefully decorated and in keeping the it's historic background. A very pleasant stay with a very comfortable room.
It was an excellent stay, great dining experience, sensible prices for dinner and wine, well trained staff.
Food, history and style of building, friendliness of staff Lack of leisure facilities
excellent food and service
character two single beds pushed togetherr instead of a double.
How quite it was but close to the town
Lovely hotel with relaxing atmosphere. Staff were really attentive and helpful. The hotel is independent and if you want something away from the corporate norm of other hotels then this is the one for you. Our room was over the kitchen and we were woken up by their radio but a call to reception sorted this out immediately
It made you feel special, it was a very nice place to stay
We had a most enjoyable long weekend at St Elizabeth's. The decor is very period on the ground floor and modern in the bedroom. The hotel is tucked away in the old village of Plympton St Maurice. If you have a Satnav ok, but if not probably best approached from the West side
he room was comfortable and fairly plush. The service in the bar area allowed flexibility allowing me to choose from the restuarant menu in the bar. The food itself was excellent. There was no tv in the bar
Elegant and comfortable surroundings and facilities
Clean and very sapcious. A lovely room Nothing!
Superb setting and interior design, plus good food at affordable prices.
the bedroom and bathroom were very clean the service at dinner and breakfast was very slow
Quiet, clean, nicely furnished
A beautiful hotel with very helpful and attentive staff and excellent food. My room was extremely well appointed. Can't wait to return. The check out procedure took a bit too long due to shortage of staff at the desk and co-ordination between the dining room and the check out desk.
Everything, including the excellent food and the friendly service. Nothing.
the total luxury, made to feel as if we were part of the family and nothing was too much trouble two things which i can not mention as they were complaints
The friendly staff and the well prepared and presented delicious food
We loved the lovely peaceful country setting and views out to the fields and cows. Food was excellent at all meals
loved it all ... and can't praise the owners and staff enough they did everything to make our stay wonderful (even lent us welly boots to explore the fantastic gardens that lead down to an amazing beach) . the hotel has so much History attached to it, and now has just published a book about it... we were lucky to be there at that time .. the book is amazing .. really interesting!!
A really good country house hotel situated close to beach, countryside and city. Owners have a "hands on" approach and it shows! Perhaps a few pictures on the bedroom wall and a trouser press would be useful.
Made to feel at home Lovely shower etc Key to get in if late at night Breakfast very good Double duvet on king size bed
The staff were very helpfull and accomodating, the food in the restuarant and bar was excellent ,we liked the informal atmosphere of the hotel For the winter period perhaps the heating of the rooms could be improved.
The food was well prepared The room not as good as expected. On arrival the hotel was understaffed.
Personalet var veldig hyggelige. Vi spurte om vi kunne se rommet, og de sa med en gang at det var i øverste etasje med trapper. Vi fikk tilbud om oppgradering, og for 10 pund ekstra fikk vi et nydelig rom i andre etasje med ekstra stor seng og boblebad. Alt på badet var helt nytt. Koselig frokostrom og den ble tilberedt etter ønske.