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pleasant staff and good food at the Brasserie Apart from the smart reception area, the hotel could do with some decorating and refurbishment
The room was very quiet and the staff friendly and helpful. The area behind the bath taps was really very dirty with mould and should have been spotless (room 508).
We ate in the Brasserie which was excellent the food was delicious and good value.
Facilities were very good for the price of the hotel. The restaurant menu was small and expensive, the bar menu had a lot more selection. The bar menu should have been served in the restaurant
the resturant below is very nice and cooks steak perfectly. Although centrally located noise is minimal, facilities clean and staff very polite. although i thought the booking.com description was slightly misleading about wifi charges. The staff resolved the situation and have promised to edit the description to ensure noone else expects wifi to be included in the room foc!
the room was fantastic and was within walking distance of the town centre.
The Hotel Night Porter! Washing left outside opposite room from 2pm until following morning. Expected more for our money. Landing/Hallway carpets sellotaped. We booked a room for 3 tho when we wanted a hot chocolate there was only 1 supplied. Would not stay again, value for money terrible & location not brill. We have stayed at the Copthorne Hotel before & The Jurys. Wo uld most definately stay at Jurys again. Hotel staff brill tho!
The rooms furnishings were fresh and clean obviously recently refurbished. Lovely choice of decor bedding and comfy bed. Room 306.. i am a light sleeper and the noise from the clubs and road did keep me awake but my daughter slept like a log..the added bonus of free use of lesiure club was great lovely staff in there too..
very good,staff very helpful rooms were nice
The staff are very friendly and the one's I spoke to spoke could speak english. Everything I asked for it was gvien to me as if they meant it. No digital TV , i.e sky sports etc. The room I stayed on the pay TV did not work. 2) I could not open the windows at night as the window lock key was not available in the room
Very cordial and helpful staff Parking facilities are not very conveinient and we had to use a public car park which would not open until 10am on sunday to take out my car
Hotel was very clean and wellkept. Staff friendly and helpful. Would definately stay again
Hotel is new, clean and nice No car park! Some of the staff aren't very confident in what they are doing, but appreciate that you had only been open a few days when we stayed, so this should improve with time
Breakfast was very good,plenty of choice excellent value Could have been warmer in bar area
This hotel was in excellent cndition and very very clean. I was taken ill while there and the duty manager [Corin] and her staff were extremely helpful and couldnt do enough for us Just 1 problem when using the sink when you let the water run away it makes the most dreadfull noise and goes on for some time but that was all we could fault and having to pay £24 for parking wasn't great !!
location was good. Walkable distance to the train station. Close to the shops and the harbourside restaurants. Nice room comfortable. We liked it here. no view from the window but we were only here one night and it didn't matter
We liked facilities at hotel, location and although the hotel didn't have it's own designated car parking, the car park next to the hotel was practical and very reasonable for city centre parking. Lastly we would like to take this opportunity to say how friendly and helpful the staff at the hotel were, that is something I have never experienced before in the hotels we have stayed in, not only in Plymouth
Good central location, car parking nearby
Location Toilet in bathroom did not flush. The expensive overnight car park separate to the hotel.
All staff were friendly and efficient, from reception, to pool, to bar and dining room.
Location / views / breakfast / gym / pool No hot water first thing in the morning and shower did not work at all - maintenance fixed the problem promptly, however.
Splendid view over Plymouth Hoe provided you get a sea view room. Good restaurant and swimming pool, sports area.
good accommodation, friendly and helpful staff
The location Being made to feel inferior by the resturant staff because we were on a meal inclusive package.
Spacious bright room Unimaginative and mass produced food
Our room was a good size and clean. The restaurant was good and the staff were friendly and helpfull. Did not like the charge on car parking for residents of the hotel that should be free.
The friendliness and efficiency of the staff and the comfort of the room. No.
The hotel location and sea views from the restaurant pent house were excellent.The staff were very friendly and more than helpful. The spa and changing room areas were in need of some cleaning attention. The restaurant windows on the pent house were very dirty and spoilt the spectacular views from them
THe ease and efficiency of dealings with the staff Greater consideration needs to be given to the location of the smokings area.Its hardly very conducive for guests having to run the gauntlet of smokers in order to enter the hotel
Good room quality for a low price. Slow lift, long periods spent waiting for it while having to go only one floor up - it would have been faster to use the stairs but we couldn't find where they were.
Central location No
The staff were very helpful and friendly The Coffee, breakfast, hairdryer, worn decor
Location Small car park
Not the first stay, and not the last. Nice room & service, ideally located hotel, good value.
This hotel is ldeally located for the City Centre, it offers comfort and relaxation to shoppers or mere tourists visiting the area. There is nothing about this hotel we found to complain about.
Comfortable and generally welcoming. Internet access in the bedroom did not work.
Nothing really, was a big dissapointment, it was noisy, too much traffic, some guests slamming the doors at 3-4 am., It was noisy, too much traffic, some guests slamming the doors at 3-4 am., it was cold
The only thing we did'nt like was that the shower in bathroom did'nt work properly but as we was leaving in the morning it wasnt a major problem
old hotel but very comfortable and clean
Location was good. Staff were very friendly and helpful. Breakfast was very good value for money. Some rooms faced noisey road and no reduction for single room occupancy.
It was convenient for what I needed. I was taking my son back to Plymouth University and just needed a bed for the night. My room was on the side of the building that faced a main road. The Inn didn't have air conditioning so I had to have the window open during the night and this meant I was disturbed by a lot of traffic noise.
Excleent check-in process advising us of hotel's Good Night Sleep guarantee and combined breakfast & dinner package for £22. Bathroom could do with some maintenance regarding general decoration; E.G. ceiling starting to develop mould above shower area.
Typical premier inn Nothing special. Hot in rooms even though a fan provided but made it noisy at night Small bed creaked badly mattresses very hard
Courteous and conscientious staff, warm comfortable room with controllable heater and a kettle, competitive price, convenient location, money-back guarantee. Unappetising menu, bouncy battery egg for breakfast, hot water not working at 8pm, bathroom didn't smell great.
ILoved the room, comfy , very clean and very helpful staff How noisy the traffic all the time and noisy drunken people walking by up to 4.00am
Location is very good for Plymouth City, the hotel was bordering excellent, the dining annexe is a great spot especially for a drink outside by the docks. Food was good and price reasonable. But, come on one bath towel, should we have asked for another, we were a couple and my wife hogged it. Also two teabags ? meant we had to go and buy a pack of tea, I guess we could have swiped some at breakfast but don't like to do that. Otherwise it was our first stay at Premier and it was good. Regards.
Very helpful staff .central position.ample car parking.
All staff were helpful and friendly at all times, but I did get the feeling that they were all reading from a corporate script rather than genuine concern for peoples welfare.
Attentiveness of staff Nothing
Excellent room, very spacious and immaculate. On arrival the very young girl seemed very inexperienced and there was no real welcome at all. The first impression really counts and this was sadly lacking. The next day another foreign receptionist met guests queries with a high pitched "yes?" Instead of a "can I help you". The barman also looked grumpy, we felt this hotel had everything going for it apart from the staff, although those in the restaurant were friendlier.
The breakfast and the room Not many staff on on the Saturday afternoon to serve bar meals and also tables in bar lounge quite low to eat from.
refurb rooms were very modern and clean
close to shops, the hoe, theatre. restaurant dinner prices far to expensive
Location was excellent as we had tickets for a gig at the Plymouth Pavilions, which is literally across the road from the hotel. We had junior suite, which was fine. Hotel cracking example of Victorian design, but smelt a little dusty! Also, the first lady (dark hair) was not very welcoming, which was a pity as the rest of the staff were great.
location and thoroughly good service
Very poor quality standard of room and staff at restaurant had a very poor understanding of the dinner menu and wines. Staff also appeared a bit hectic during dinner service, yet only a few customers to serve.
The traditional decor and friendly staff made the stay enjoyble. Breakfast was plentiful and served in a lovely dining room. Our room was on the 5th floor and we had great views across Plymouth through a beautiful flower shaped window.Everywhere was very clean and the staff went out of their way to help.
a complaint about the absence of a chest of drawers in the room 416 was immediately rectified.
Overall a very good hotel
Personalet var veldig hyggelige. Vi spurte om vi kunne se rommet, og de sa med en gang at det var i øverste etasje med trapper. Vi fikk tilbud om oppgradering, og for 10 pund ekstra fikk vi et nydelig rom i andre etasje med ekstra stor seng og boblebad. Alt på badet var helt nytt. Koselig frokostrom og den ble tilberedt etter ønske.
Good bed and hot shower, helpful staff Hotel looks dated
The staff where courteous, the room standard but comfortable. The restaurant was pleasant with a good choice of meals at an acceptable price.
Good access and parking, good breakfast choice ,aesy route out to main roads.
The room was adequate for a budget hotel, the staff were friendly and helpful, and the location was good. We stayed over a weekend and it was a little noisy through the night with people coming back from nights out.
God service Bathroom loed tired
warm and comfortable with easy access
Convenience to Plymouth and access to a bar and restaurant Rooms could do with brightening up
Quiet,convenient, spacious due to the design I felt it could do with some redecoration which would make it look better straigtht away.
Nice big bed and comfy No hairdryer in room
None Noisy dual carriageway close to the hotel
Superb setting and interior design, plus good food at affordable prices.
Clean and very sapcious. A lovely room Nothing!
he room was comfortable and fairly plush. The service in the bar area allowed flexibility allowing me to choose from the restuarant menu in the bar. The food itself was excellent. There was no tv in the bar
We had a most enjoyable long weekend at St Elizabeth's. The decor is very period on the ground floor and modern in the bedroom. The hotel is tucked away in the old village of Plympton St Maurice. If you have a Satnav ok, but if not probably best approached from the West side
A beautiful hotel with very helpful and attentive staff and excellent food. My room was extremely well appointed. Can't wait to return. The check out procedure took a bit too long due to shortage of staff at the desk and co-ordination between the dining room and the check out desk.
the bedroom and bathroom were very clean the service at dinner and breakfast was very slow
Lovely hotel with relaxing atmosphere. Staff were really attentive and helpful. The hotel is independent and if you want something away from the corporate norm of other hotels then this is the one for you. Our room was over the kitchen and we were woken up by their radio but a call to reception sorted this out immediately
It made you feel special, it was a very nice place to stay
Elegant and comfortable surroundings and facilities
Quiet, clean, nicely furnished
Clean comfortable and friendly service None
Very silent, clean room, overlooks the bay area, had concessioned street parking, very good hospitality of the staff, nice breakfast, very safe for children, family room had enough space and bedding, good heating in the Winter, easy to make a reservation.
Great location; lovely staff, fantastic breakfast
Very welcoming, roomwas clean, with coffee and tea making facilities, breakfast was very good Only not so good point was shower and toilet was rather cramped
The owner went out of her way to accomodate our early arrival. The location was ideal for shops scenery restaurants, all that we needed Parking was very limited, but on street parking more than made up for it.
Made to feel very welcome nothing too much trouble. Let us check in an hour early and made my family tea when we arrived. Very clean N/A
Pleasant guest house in quiet location, good breakfast, friendly and very helpful owner. We found one of our 2 rooms on the small side
the total luxury, made to feel as if we were part of the family and nothing was too much trouble two things which i can not mention as they were complaints
The staff were very helpfull and accomodating, the food in the restuarant and bar was excellent ,we liked the informal atmosphere of the hotel For the winter period perhaps the heating of the rooms could be improved.
loved it all ... and can't praise the owners and staff enough they did everything to make our stay wonderful (even lent us welly boots to explore the fantastic gardens that lead down to an amazing beach) . the hotel has so much History attached to it, and now has just published a book about it... we were lucky to be there at that time .. the book is amazing .. really interesting!!
The food was well prepared The room not as good as expected. On arrival the hotel was understaffed.
Made to feel at home Lovely shower etc Key to get in if late at night Breakfast very good Double duvet on king size bed
We loved the lovely peaceful country setting and views out to the fields and cows. Food was excellent at all meals
Everything, including the excellent food and the friendly service. Nothing.
The friendly staff and the well prepared and presented delicious food
A really good country house hotel situated close to beach, countryside and city. Owners have a "hands on" approach and it shows! Perhaps a few pictures on the bedroom wall and a trouser press would be useful.