Everything is lovely with the Hilton Nairobi, especially the staff. Only one thing bad: the room telephones are badly in need of upgrade. They appear to be from the 1970s.
I was coming from a very remote area of Kenya. Everything from the man who picked me up at the airport to the concierge to the lovely room to the man who took me back to the airport was perfect. Couldn't have asked for a better stay. I wish I had more time there!! Buffet is a little pricey but not a deal breaker
Staff were friendly. Location was solid, although Nairobi CBD traffic can be brutal. Room was small, bland, and surprisingly run down. Rust through the shower (which was missing its shower head - water dribbled out of the pipe). Sink & toilet in only marginally better state. Plaster smeared haphazardly over floor & corners of fixtures/bath. You come to expect shoddy worksmanship living in these parts, but didn't think I'd see it on this scale in a Hilton.
Great location for walking to shops and restaurants. Beautiful rich dark woodwork with lots of character and history to the hotel. Staff and security were awesome!!! Very clean and beds were very comfortable. The walls were soundproof. Everything was in good condition with beautiful decor. Good source of hot water for showers. Buffet breakfast with omelette bar was superb! Restaurant and bars were high quality. Spa and exercise area was a nice plus, but I did not take advantage of these services. Internet needs improved to be of the same quality of the rest of the hotel ... needs higher-speed internet services. My ability to work on the internet was hit or miss.
Everything about this hotel is top-notch. Highly recommend it if you are in and around the CBD in Nairobi!
The service and food are excellent Very comfortable beds too b