Big Pines Mountain House

The rooms are nice and the pool is good.

I will never ever stay there again. Staff is very rude they speak to u very bad.. In 3 nights we were there they were not able to provide us with new towels or extra pillows.

The bed was uncomfortable

The power shut off

Close to casinos. Room decent size. Table and two chairs for eating/writing, plus comfort chair.

Advertisement says breakfast included. WRONG! Why pay for a service not provided. Pool on small size. Good for small kids. Toilet in direct view of windows and front door if bathroom door open

Staff not very friendly.. I asked what’s the best number to call, staff said you can google us.. We stayed in a room downstairs.. the walls and floors very thin.. i could not sleep because I can hear the people staying upstairs very loud.

Good location - everything in South Lake is in walking distance.

The room wasn't clean. There were stains on the carpet, walls and ceiling. The room hadn't been updated in years, which is fine if you're paying $40/night but I was charged $180/night due to a festival taking place at the time. The water in the shower went from scorching hot to freezing cold in seconds. The walls were extremely thin and everything could be heard between the walls and outside of the building. The bed was uncomfortable to sleep in. This place is okay at best if you're looking to spend a small amount of money to have a bed to sleep in, but being charged $180.00/night for a room in such condition is disappointing and not right.

The room was hot. It took a long time for the wall AC to cool the room down. The room was extremely bright in the morning. The tablet in the room was a good idea, but did not send messages to the staff as it was designed to do.

Good location near downtown and private beach access nearby.

Cable didn't work, and it was never fixed even though we asked to get it fixed every day. The continental breakfast had very minimal offerings and it wasn't always stocked properly (orange juice and oatmeal were both watered down at times).

The location was great

The bed was the most uncomfortable we have ever encountered in a hotel. So hard, we left a day early and stayed at an alternate hotel.

The hot water for shower is not regular, it was switching between very cold to very hot at certain interval. Breakfast variety can be improved, instead of just unhealthy donuts.

really good，

It was nice that the staff let us check in early. location was good, it is close to the beach, have swimming pool.

bathroom was too small, table was also small only enough for 2 chairs 1 of the chair was so dirty that we were afraid to sit on it. knob for the shower was loose. maid didnt clean the coffee cups or coffee maker. towel for the swimming pool was too small. some of the donuts was so hard ( probablly left over from previous day). it's hard to find plug for your cells or laptop. we have to push the bed away from the wall to use it. clock not working propertly, keep blinking 12:00.

I didn't see any pet's fee charge in either this website nor their website! It should be clearly post how much would they charge during the reservation, it's not very pleasant to find out I need to pay extra for my staying! And the bathroom drain was not working well.

The bed's were really hard.

Staff friendly and close to attractions

Rooms needed updating and no ac and it was warm

Ideal Location for skiing and casino's