South Lake Tahoe Hoteller

Fordeler: Was such an amazing experience! Everyone was polite and got everything to us as soon as we requested it! Definitely will be going back

Fordeler: Location was great, perfect for the lake. Jimmy's restaurant was very nice and the wait staff were great!

Ulemper: We booked a pet friendly room for our dog, we were told we could only stay on the ground floor next to the lake car park. It was very noisy and the nightly cost did not match my experience. I am a seasoned traveler and this was not good value for money.

Ulemper: 1. There was no hot water in the morning when outside temperature is -8 C and they couldnt seem to care about it.

Fordeler: The staffs are the best and helpful.

Ulemper: The restaurant closes early 9.30pm and no other food or drink service late hours.

Fordeler: The staff, decor and small, thoughtful touches were great.

Ulemper: I thought the restaurant, Jimmys, was overpriced for the quality of the food. Menu did nothing for us.

Fordeler: My wife and I were greeted by the valet/concierge gentlemen right away and were offered a glass of cold champagne! Set the standard for the rest of the stay and they didn't disappoint! Love this place and see ourselves coming here for many years to come!

Ulemper: Didn't like that my sister in law's room was in a totally different building than ours, but understandable given the layout and they were completely booked that weekend. Also couldn't believe her room was much larger and nicer than our premium lake view king, given our room was $80 more per night. But the view made up for it. After all, it was only for one night.

Fordeler: The service was amazing and staff were very accommodating. Our room was beautiful and the spa was glorious

Ulemper: The reading couch in the room was not super comfy but it was a pull out so no biggie

Fordeler: All was perfect

Ulemper: Except the restaurant

Fordeler: Restaurant was excellent - both for lunch and dinner. Sommelier was very knowledgeable and approachable. Staff was extremely helpful and friendly. Got great restaurant recommendations from one of the valets. Room was very nicely appointed, comfortable and attractive. Radiant floor heat in the bathroom was a nice touch. Free on-site parking with valet service. Great location - not in the thick of things, so quiet, but easy access to South Lake and the rest of the Lake.

Ulemper: Nothing.

Fordeler: Staff is excellently trained. Very professional. Rooms are big and comfortable. Restaurant is nothing short of excellent. it is worth staying at the hotel just for the restaurant.

Fordeler: This place was perfect for a winter getaway. Fireplaces in every room, sauna, hot tub. I will definitely go back! Short uber or cab to heavenly and state line.

Fordeler: Locations was perfect and all the amenities were great!

Fordeler: Beautiful view, sandy beach and very central location in South Lake Tahoe.

Ulemper: Everything was great! No complaints!

Fordeler: Rustic lodge feel, beautiful view, nice day spa

Ulemper: Spa was out of order, walls are very thin.

Fordeler: The front desk texted me the day of my arrival to inform me that my room may not be ready in time, and even helped me with road conditions. Upon arrival, we still got a room on time, and the receptionist was very friendly and helpful. The room was large and comfy and even had a fireplace in it! Pool and hot tub aside, they offered free coffee, tea and hot cocoa in the lobby. Definitely noticed a lot of couples, but also families with small children. It was away from the main downtown area (a 3 minute drive away) which meant it was nice and quiet but still easily accessible. Nothing beats waking up to that magnificent lake view though!

Fordeler: It was old hotel but it was clean & it has beautiful view of the Lake. You can sit & watch the lake from balcony for hours.

Fordeler: 30 minute walk into downtown was perfect, as my interest was to stay on the water with beautiful view of mountains.

Ulemper: I would've preferred upper level, not ground floor, for private balcony to keep curtains open. Minor issue.

Fordeler: Views were unbelievable.

Fordeler: Location location location. Great view of the lake.

Ulemper: The beds were VERY uncomfortable.

Fordeler: Dette stedet var perfekt for en vinter ferien. peis i alle rom, badstue, boblebad/badestamp. Jeg vil definitivt komme tilbake! Kort megatriks eller drosje til himmelske og stat linje.

Fordeler: Stedene var perfekte, og alle fasiliteter var flotte!

Fordeler: Vakker utsikt, sandstrand og meget sentral beliggenhet i South Lake Tahoe.

Ulemper: Alt var flott! Ingen klager!

Fordeler: Hospitality was average, maid service was good.

Ulemper: Gap under front door letting cold air in, heater system very inefficient (took a whole day to get to 68 degrees), smelled like any killer spray when we checked in the room, one 2'x2' section on the bedroom floor was always warm, small 2'x2' section in front of the bathroom sink stays warm but not in the area where you would stand while using the sink (both as if there was a heated floor but was placed in the wrong area), couch cushions were had as a rock, just needs to be updated if the want to charge the price they charge per night. We were there from 12/31/15-1/3/16, premium because of New Years but not with the $200 per night. Also, something in the room made my skin break out in bumps and hives, maybe the laundry detergent they use? I don't know. I will not be coming back here again.

Fordeler: Good value for money but the cleaning was not up to scratch. I don't think the sheets on our bed had been changed. Hairs on the sheets when I have inspected before bed. There were hairs on the bathroom floor. Carpets were worn in areas. Bedding looked about 20 years old. Just felt a little yukky

Fordeler: The Condo was lovely and clean. The proximity to the sandy beach at Lake Tahoe and the South Shore casinos is excellent. Also, the grounds are beautiful with all of the lovely pine and redwood trees on the property. We had a wonderful relaxing visit, and I will definitely recommend Aston Lakeland Village to my friends

Ulemper: Condos located near Lake Tahoe Blvd are too noisy with the traffic close by. I had to request a different condo than the one originally assigned to us, and Aston was very gracious about moving us to a condo closer to the Lake.

Fordeler: We enjoyed the swimming pool

Ulemper: First of all am not saying all employees are not properly trained doing their job but some of the employees yes they are not properly trained especially when they are charging bills to their guests when they checking in like what happened to us it is so terrible experienced we ever had in that place I booked online and make reservation I payed everything online so when I came to the front desk at the resort I told Them that I have reservation and I payed online however this employee asking for my debit card charging for any damages incase we something happen to the unit for amount of $100 for me doesn't matter because he said they will refund it after we check out so I said ok but then after an hour I check my online banking and it showed up in my bank account that the resort charge me $348 I can't believe this people can't do their job right so I told them what happen and they told me that they will refund it and they said it takes 3 to 5 business days to refund completely in my bank account and the next day I saw in my bank account they charge me again $740 I can't believe this place this is so much errors and stupidity why they can't do their job really guy come on!!' so I talk to them again and again and again all they did is sorry we will refund it we just make a mistake. And also at the next counter at my left side another costumer complained because of their errors over charging their costumers!!!! Please don't go in this resort believe me!!!!

Fordeler: The free shuttle was great- we never waited for more than 5 minutes for a ride. It was nice to have the continental breakfast as an option. Service was great and everyone was very friendly. Having a kitchen was great.

Ulemper: Room (especially the bathroom) was kind of cramped.

Fordeler: The fact that is was right on the water

Ulemper: The AC unit did not cool the room properly. Had to get and extra fan. The room was a non smoking room but there were cigarette butts on the balcony and the worse part was when I turned my covers down on the bed and found a large black hairball in between the sheets

Fordeler: Location is perfect BBQ grills on property are nice

Ulemper: Pools were not heated even though they advertised them that way. They stick you in the main building in the summer on the first floor with paper thin ceilings so you are awakened by the people above and you are far away from the beach and with only a queen size bed even though other rooms were available the Andrea manager wanted an upcharge of 50 per night plus tax for them even though the reception clerk said it was no problem to move. Andrea the manager always had a fake forced smile and was not customer focused at all. The room carpets were filthy.. they needed shampooing.

Fordeler: This was everything we needed for a weekend with my son and his family! The unit we were in is a three storey condo with three bedrooms (one in the loft) and two baths, full kitchen, living room and laundry. And the kids (and I'm including my grown son here) really enjoyed the wood fireplace! Beautiful surroundings, right on the beach. We decided to buy groceries and stay in the first night. ..a very good choice as the kitchen was well appointed. There are even board games! !

Ulemper: Just be aware that the loft gets really hot if you use the fireplace in the evening.

Fordeler: Access to beach is great. Shuttle service on demand is excellent. Staff is friendly and helpful. Parking was tight, but we were there on 4th of July. Our suite was clean and the kitchen was well stocked with dishes, silverware, etc. (though we didn't need a kitchen for a one night stay). Would stay there again, but book a room earlier and request a room that is located as far from Hwy 50 as possible.

Ulemper: Our suite was spacious, except for the shower and toilet room which was extremely small. Furniture could use an update, screen doors were barely functional. Suite was facing Hwy 50 and was REALLY noisy. Needed to have the doors open because it was quite warm. I suppose in winter the noise wouldn't be an issue because you could keep the doors closed. Lastly, we paid way more than the room was worth, but booked it only a week before the 4th of July, so it was somewhat expected.

Fordeler: The air conditioning works great. The whole place was updated and the decor was Modern. The kitchen was awesome especially for a family with a small child. The location was optimal. Everything you could want is in the area.

Ulemper: Hard beds. Really hurt my back and my hips but the pillows were nice.

Fordeler: Great location, professional staff, nice pool area.

Ulemper: This is a dated bare bones IHG property, no vending other than a beverage machine that wasn't working, offers no on-site concessions, a non-working thermostat and intermittent satellite TV signal.

Fordeler: Location was central to everything. Breakfast was hot and good variety of food.

Ulemper: Too noisy at night. Me and my family were kept up by a noisy neighbors who were drunk, screaming, and banging on the doors from 12am-430am. Horrible!! I had to call the police and hotel management, but it didn't help much. We had a big headache in the morning. Ruined our next day.

Fordeler: Breakfast was better than I had expected. Room was overall comfortable and clean.

Ulemper: Limited parking at night. Rooms are not very sound proof.

Ulemper: Bed bugs

Ulemper: Noise

Fordeler: Location is very nice. Not too far from anything. Right on the beach is the best part.

Ulemper: Beach is busy with watercraft. Beds are nice but the bathrooms leave a lot to be desired. Towels had stains. Lots of bugs around. Bathroom floor had dead bugs laying around. Last but not least was charged twice for my rooms. Once by the booking app (kayak) and then when I checked out. Kayak charged me more than the hotel. More a complaint about kayak/getaway.com.

Fordeler: The room was clean but tiny. View of Safeway. Thought I was getting a room on the beach at Tahoe. Other similar rooms were a quarter of the price but I was paying to be on the beach with a nice view.

Ulemper: Make sure you call and get a room on the beach at this price. Most of the rooms have no beach at all. Felt ripped off after I saw my room!

Fordeler: Close to everything and even has its own beach with a pier and restaurant.

Ulemper: Rooms desperately need to be updated.

Fordeler: Great location, right on the beach. Great views. centrally located. Very good value for the cost.

Fordeler: Great staff and location. Very close to the water and shopping. Clean accomodations overall.

Ulemper: Very small rooms, rather cramped spaces, and no complimentary breakfasts. The drinking water carried a $3.00 charge, ridiculous. At night the jacuzzi party was allowed to carry on until very late, noisy.

Fordeler: The staff made our stsy

Ulemper: Rooms were a little small but with the fireplace and deck made up for the room size.

Fordeler: Loved the fireplace in the room. Loved the efforts made to save - with the shampoo, conditioner, body wash, hand wash, and lotion. Also, loved that we had the option not to have towels and sheets changed to save on water. The staff was very friendly and helpful!

Fordeler: Location on the lake front was excellent. Hammocks to enjoy the views and outdoor. Dock excellent for watching the sunsets.

Ulemper: Buildings are old. We stayed on 1st floor and heard every creak and Crack as the people above us walked around. I was aware of their bathroom and showering habits. Our room was not the cleanest. Walls had lots of spots on it, smelled like bug spray but they tried to cover up with lemon scent. Our bed was extremely firm and so we're the pillows. With the noise from above and the uncomfortable bed it was difficult to get a good night's sleep.

Fordeler: You can't beat the beach access! With two young sons, having the pier, pool, beach and bar (for mommy & daddy) all within footsteps of our hotel room was amazing. Convenient and SO much fun. The grounds are great. We sat around the fire pits and ordered dessert one night:-) Love everything about this place. Oh, and it's affordable!

Fordeler: The staff was very nice and accommodating! Since we decided to not stay there for our vacation they let us cancel without any pay!

Ulemper: Our room was next door to house keeping. Washing machines were right next door which were very loud. Outside our door was the delivery dock with lots of confusion. The beach was not as groomed as I was expecting from a resort. Dog poop and cigaret buts. The water there was full of algie which I'm not sure if that is due to the dock? The Ticki bar was full of people which is great for young party kids. But we were looking for a resort with a pleasant, clean and family friendly!!

Fordeler: Perfect location on the beach and in town.

Ulemper: There wasn't sugar or creamer provided for the coffee, and there weren't any wash cloths.

Fordeler: Loved being right at the beach! We went midweek and pretty much had the beach to ourselves! The rooms were nice. The staff was great!

Ulemper: The only thing I didn't like was the smell of the soap, shampoo, etc. provided. It had a weird medicinal smell.

Fordeler: had spa, pool, and sauna location was good. room was clean and nice.

Ulemper: when we check-in, the room was cold. heater and refrigerator was broken. After an hours, they changed the room.

Fordeler: Nice stay. Great location

Ulemper: Third party check in was extremely slow and my reservations we're lost

Fordeler: Family friendly

Ulemper: Na

Fordeler: -Close to lake -Clean and rooms seem renovated

Ulemper: -Shower didn't work in room -HVAC unit in room VERY loud and disrupts sleep. -Left watch on bed and left 2 messages with security/lost & found about it -- never heard back -Staff is annoying and tries to sell you on timeshares for your next trip -Overpriced for what it is

Fordeler: The room was nice - couches aren't too comfortable. Tyler at the front desk was very helpful upon check in.

Ulemper: The staff was extremely pushy at check in. They want you to check in with the concierge for a welcome packet and push a timeshare sale presentation on you. We tried to walk out to our car upon checking in and was followed by the concierge who had to introduce himself and check us off. When I said we weren't interested in the welcome packet as we were there for 1 night, the sales manager, Jesse, came up with another person crowding me and pushing me to get our welcome packet and followed me out the door insisting there is no sales commitment. I had stayed here before with family and liked it and was excited for my husband to stay there, but this treatment was too much and we will not be staying there again until they can learn to respect their customers privacy. The 1.5 hour wait to check in because the room was not ready was also too long.

Fordeler: It is beautiful, fun and superb deal for me my best everything

Fordeler: Room was clean and beautiful. We had a 2 bedroom 2 bath unit with a sofa sleeper in the living room. There was plenty of room for my family of 5. Having a kitchen was great. Good location on the water very close to Heavenly Ski Resort. We plan to return. It was very good value for money.

Ulemper: 1. Had to say no to the timeshare pitch. We did NOT sit through any timeshare presentation, but they sure tried to persuade us to. 2. Room had a view of parking lot not the mountains or lake. 3. No laundry facilities in the room but there were guest laundry facilities in the resort. Not enough machines.

Fordeler: Excellent hotel with lots of stuff for kids to do - swim, games, etc. restaurant excellent.

Ulemper: Housecleaning didn't clean out room each day but when needed towels they were delivered quickly.

Fordeler: The room was indeed deluxe; swimming pool, hot tub and the sauna were at a top level; beach was within an earshot

Ulemper: When we checked in, they sent us to the far corner of the hotel, only for us to find out the housekeeper was just starting to clean the room! She didn't speak any English but with my basic Spanish I understood that the room was not going to be ready soon. That was at 2 PM; then back to the reception and guess what, they had no other room available and the room they initially had us sent out to was to be ready at 5:30PM. Very inconvenient given the fact my 20 month toddler needed to have his regular nap between 2 and 4. They didn't even offer a discount or a treat of a sort. Once I got into an overbooked situation at Westin and they gave us a free dinner at their restaurant! Anyway, the next day a staff member came at the door of our room asking me if I had the room stay extended since I should have already cheched out. When I told the man I originally had the room booked for two nights he stared at me in disbelief. Poor, poor communication between housekeeping and receprion! Also, staff is not very friendly and nice! Also, check out time is 10AM, so they leave you with the feeling that they get you in late and ask you to leave early

Fordeler: The location, and facilities, the valet parking were very attentive.

Ulemper: Very late check in time, the front desk staff not very welcoming, we had to make our own beds, we were not timeshare members, we were hotel guests.

Fordeler: Friendly staff, gr8 location, good amenities, complimentary valet parking, newly renovated rooms

Ulemper: Very crowded....long check-in registration process in spite of pre online checkin ( this may be partly due to the Easter /spring break, hopefully)

Fordeler: The location was good. The beds were great for those with a sensitive back.

Ulemper: We were unaware that they were undergoing major renovations - evidently it was in the small print in our confirmation email. The face of the resort looked awful. The worst of it was that the pool, fitness center and jacuzzi were unavailable. They sent us to a rec center in town, which didn't work at all if you wanted to work out 1st thing in the morning before heading out, or to pop down and relax in a jacuzzi at the end of the day, because on the weekend the rec center opened too late. So we had to pay extra to visit a local fitness center. And when we asked for a refund on the daily "resort fee" at the hotel we were refused. The funny thing is that when we went there 2 years ago it was being renovated then! We had assumed it would be fixed by now - bad assumption!

Fordeler: The only thing that was great about the hotel was location.

Ulemper: The front desk area was smelly , hotel front staff was friendly but not what I expected. Will never stay here again.

Fordeler: The location to the beach.

Ulemper: No A/C. No pool. The room was far from clean. The hotel clerk had not changed his clothes since we checked in on Monday ad checked out on Wednesday. Possible bed bug bites? Whatever they are, all 4 people had bites all over.

Fordeler: Comfortable bed. Clean room. Good breakfast. Helpful personnel.

Ulemper: Nothing

Ulemper: The parking was a little difficult especially when you have 2 cars,but other than that it was good

Fordeler: Comfortable and great location! Great value.

Fordeler: Breakfast included great

Ulemper: No microwave,

Fordeler: Staff was very friendly, rooms were clean, bed was comfy, parking and wifi free, free breakfast, decent coffee. Good in-room amenities- hair dryer, fridge, microwave

Ulemper: TV was antiquated, heater was loud, pillows were lumpy.

Fordeler: We were move after complaining at least but for 25$ upgrade

Ulemper: Basically got the guy to admit putting us in that room. The young couples are the ones you really should be trying to impress...

Fordeler: The place was good for the price I paid. I always look for a place that serves breakfast. The one thing I hope for is the make your own Belgium waffles and this place definitely has it!

Ulemper: Facilities were old and needs a lot of updates. It was a step up from motels really. Bathroom is small and old. Tub didn't drain very well and the towels don't dry very well. There's not a fridge but they have a community kitchen. Definitely did not like the pillows. They feel years old because they were clumpy.

Fordeler: Beds are comfortable, breakfast is good, and only a 5 min walk from a large selection of food and entertainment. Definitely recommend staying here

Fordeler: Good breakfast.

Ulemper: Dirty sheets had to be replaced. Bathroom floor was sticky.

Fordeler: Great value, two queens, 4 adults for $89 on a Saturday during the ski season. Walking distance to casinos and gondola. Hot breakfast in the morning with eggs, sausage, potatoes, bagels, waffles.

Ulemper: Beds were stiff and not comfortable.

Fordeler: Komfortabel seng. Rene rom. God frokost. Hjelpsomt personale.

Ulemper: Ingenting

Fordeler: Komfortabelt og flott beliggenhet! God valuta for pengene.