Freeport Resorts

Pelican Bay Hotel is ideally located beside the Lucaya Market with many excellent restaurants and souvenir shops. The best rooms are the king suites on the fourth floor with a sea view. Hotel guests are given a pass for the water taxi to Taino Beach. The beautiful beach is a five minute walk away. We were at this hotel for two weeks. On the majority of mornings, the buffet breakfast was very good with fresh fruit salad and custom omelets and various breads, etc. However, on the days that Liz was not supervising, both the service and food were extremely limited.

Hotel clean and staff very helpful

Nothing fancy,but we knew that, but right from the beginning, the staff was very helpful and pleasant.Our room was huge, well maintained, had everything. Grounds were lovely-full marina. Small pool but still lovely overlooking the water. No complaints at all. Slow season so not much with activities at hotel, but they still did karaoke, bingo even though only about 6 people participated! Restaurant was not open all the time because of slow season which was not good since we had no food when we arrived; and they actually opened and grilled up some burgers etc. We thought that was really nice of them. Try it and enjoy!

We loved Ocean Reef. From the people to our room everything was just very nice and special. The staff was extremely attentive and warm. We loved Olive and Cindy and Shimron in the Restaurant. Great place to vacation if you love a personalized service in a homey Resort.

I have been vacationing at Ocean Reef for the last 15 years and it gets better every time. All townhouses have been remodeled, the apartment style rooms are clean and well appointed. The staff bends over backward to make you happy. The fact that Ocean Reef is family owned and operated is a huge plus as well. The onsite manager is available 24/7. The resort is well located and very safe. Pools are always clean and well maintained. For the person who said the pool was too cold for her baby in December - it IS winter and while the weather is on a par with southern Florida, it is STILL WINTER! Guess you can't please everyone.

clean, staff helpful, close to restaurants

I have no complaints. I felt as if I was at home, the staff did everything to make my stay excellant. It was a pleasure staying at your hotel keep up the good work.

Exellant performance to all. I appreciate the way hortel personnel, so polite as well as out agent and airport personnels. Nice place, clean hotel, very perfession attitude toward us.