Location Everything except staff and location room smelled so bad i didn't feel clean I didn't want to leave anything on the floor and we went to the nearest Wal-Mart to buy things to make the room smell better at least and bought pillow covers if we would have been able to our money I would have taken it back and ran.
I absolutely LOVED the staff! They were welcoming and genuinely nice! Also the pillows were the most comfortable pillows I've ever encountered at a hotel. Hard to get parking in the mornings on the weekend because of the pancake house near by. It wasn't too bad but it made it unpleasant when we had to run back to our hotel to get something we forgot and we couldn't find parking.
It was great the rooms are very nice and cozy
Nice room... pretty clean. I've stayed in best westerns before. I think this was the nicest so far. Our room key didn't work first go, but it was resolved quick.
We stayed here one night. A wonderful location, great sized room, great experience, and my favorite part was the gym in the building because they had perfect equipment to get in a great workout. Nothing I didn't like.
Clean room staff was great
Customer service rep Hector did EVERYTHING to make up for all of Cheryl's lack of helpfulness. Customer service rep Cheryl lacks ALL the qualities needed to be in the position she is in.
Value for the dollar was good on short mitive
Clean rooms and over all loved our stay Upon check in both of the ladies were helping a group and didn't acknowledge us Or other customers till I spoke up
Location Cleanliness of room. Dirty towels were hung up.
Hearty and plentiful breakfast, nicely equipped and tastefully decorated rooms, comfortable beds and pillows, quiet noise levels, very attentive and friendly staff (our housekeeper Carmen on the 4th floor provided the best service. She always gave me more than what I asked for. Made my family very comfortable) Elevators and hallways were very warm, humid, and uncomfortable; It was a huge hassle to get in and out of the hotel just to get to my car because there was really only one elevator area. Would be nice if one could use the stairs to access their floors as well as another option. I don't mind the extra exercise. Could not use my key card to enter through the alternative West side entrance after 10 PM. I was in room 409 so it would've been shorter for me to just go up the stairs or enter from that other entrance as my vehicle was always parked more toward the West side.
Clean interior rooms, friendly helpful staff, decent location (about 20 min.) to Balboa Park, Sea World, and other attractions. Ample parking, even on a holiday, and a well lit parking lot. Mini fridge was not working properly, but they did promptly exchange for a working unit. When using the business center to print, the paper jammed in the printer and then the ink was dried up, they did fix it was it was a time consuming hassle.
The room was larger and nicer than described. No.
This guest did not leave comments about this hotel.
The staff was wonderful! the other female manager were very helpful and welcoming. Room was very clean, beds have both soft and firm pillow which makes getting comfy much easier!
The staff was amazing...very helpful and kind. The a/c in the room was the up to par.
Fantastic staff! I've never been treated so well by hotel staff. Plus the hotel is so close to the trolley
This guest did not leave comments about this hotel.
Nothing Worse customer servise, toilet didn't work, had to fix it my self
Met or exceeded all expectations. None.
The Front desk Mangager. Hmmm...Lobby was a bit small.
Close to Sea World and cleanliness.
This guest did not leave comments about this hotel.
The staff member when we checked out took us to the trolley station in his truck. As we had lots of bags this was appreciated. The description of the hotel listed cots and cribs as avaialble. When we arrived there were no cots or cribs in the hotel, and they were removed years before. I was extremly angry, and they offered me a fold out sofa bed, which was the only option. The hotel is shabby and in need of a renovation.
Not to much The tv did not work right. The screen was completely green they said that the cable company has a technician coming to fix them soon. The morning breakfast had very very little verities (oatmeal only). Not worth the price more like a motel 6
Leaving Staying! Had already committed for three nights unfortunately because I had bought through third party online. We wanted to cancel before the first night.
The location was ok. There was no closet to hang cloths. There was no in room coffee. The air conditioner did not cool. The place was put together like an after thought.
It was close to the freeway. I called the front desk and told them that the iron in my room was not working well and if I could have another one. He said yes he would send me one. I left the room and saw the maid on the way out and even mentioned that I was expecting another iron. I never received another iron and it was very frustrating. Also, the furniture in my room was old and broken and needs to be replaced.
Loved the no. of channels they had on cable. And the motel location was great, right next to a MacDonald's so we could easily forgo the undesired complimentary breakfast, & across was a 24-hr Denny's for a quick fix of late dinner. 5mins drive to the outlets. It seriously was a very basic accommodation for a short weekend getaway. U may find some parts of the room, esp. the bathroom, which makes one slightly uncomfortable at 1st sight, but looking past that, if u'r seriously just looking for a place to lay ur heads for the nite, it is still acceptable.
How friendly everyone was The carpet in my room felt gross. I couldn't walk barefoot
Loved the comfort of the hotel and the location Nothing
Location Given room with bad view. When others were available with good view.
Great location. And close to restaurants
Location and views Paying $35 a day to parking
The hotel was nice Hotel was expensive
Clean Horrible View
Excellent location All charges are extra Parking extra Water extra in room
Price point and location We got a handicap room and I'm a Hilton member. No love there and it was my anniversary no love there!
Location is great. The view from our room was beautiful. Comfy and clean room. Too expensive. $35-$50 for parking. 18% gratuity upcharge for everything along with all their fees. No fridge in room. Ac didn't work well.
Great location, rooms are spacious, lobby and building are beautiful. 5 minute walk from Gaslamp, 5 minute drive from Seaport Village and close to everything else. Staff was very friendly and accomodating.
The hotel was in a great location, near the Gaslamp quarter, friendly staff, and could sit outside and have a great view of the water. When we checked in we were asked if we wanted to upgrade to a bay view for $20. However, when we checked out we were actually charged $30/night for a total of $60 (so $40 more than we were expecting). The view wasn't that great, but wasn't terrible. It was almost a $600 stay (with the upgrade) and it may seem silly, but we were on a super strict budget so $40 more actually was a challenge for us. Also, the room only went down to 65 degrees and our room was quite warm so that did make sleeping a challenge. Overall, a pretty decent experience but disappointed that the hotel itself overcharged.
Well kept room Terrible wi-fi and 17USD / day upgrade is utterly ridiculous
I liked the location of the hotel since it was near to a trolley station and the bus station. The hotel staff were professional. I did not like breakfast options in the hotel. Continental breakfast should not be limited to "Muffins only".
Clean and people there very friendly!
It was a clean comfortable roomand I would stay there again Everything was perfect there so I liked everything
Nothing much Nothing much
Very peaceful and quite. Pool Needs microwave in the rooms & better tv programing
It was fair price and big room, ideally for a stay for a night or two. The hostel was close to a road and a bit noisy.
Price was right. Free coffee. No frills.
The price was excellent and the room was very accommodating. However, I booked 2 weeks in advance and the price would have been a lot higher if I booked later. I now search for Good Nite Inn's when I travel to other locations for business. I booked on line. Prior to traveling, I called Good Nite Inn to confirm my reservation. They said there was no reservation under my name. I called Booking.com and they said they faxed and also emailed my reservation. Then I was placed on hold while the booking.com representative called the Inn. After booking.com's call, Good Nite Inn said they found my reservation number.
In compare to money that I paid it was good totally. Just 2/7 nights cleaner forgot to bring us soaps and shampoos!
The location wasn't too far from everything and the room was clean Extremely loud people next to us and the Internet never worked. If you get the Internet, pay for it inside the office and not online. That way if it doesn't work they can refund it for you
The place is clean, quiet, comfortable! No microwave
Price Dirty, and stained carpet.
The room was very nicely updated. There's an iPod dock and cable TV. An armor has plenty of space for a suitcase, clothes, and features a full length mirror. The bed was comfortable and I absolutely loved the shower. Their breakfast is great too and is featured until 11am - a huge plus to those that sleep in. Nothing really
Modern interior, very clean. We enjoy the comfort and convenience of the Hotel. Wish they offord a two suite room.
I wouldn't be able to say anything negative about this hotel , I re-read the review and was reconsidering my stay but it was a last minute choice so went with the flow , upon arrival it was a little weird , checked in with Jonathan that was very welcoming ,staff rated they were very polite and very helpful , room wise it was perfect for the night , clean , has all the basic things you need , and it suits well for the the pricing . I would coming back to this hotel when I visit San Diego !!!!
Staff was the most kind and helpful and the facility was great and clean.
We stayed here on our honeymoon the place was great room was small but loved the place would love to stay here again Size of the room it was small but for just the 2 of us it was perfect size close to a lot via i-5
The hotel was a fifteen minute drive from Gaslamp which was where we spent New Years Eve. It was a cute little hotel that you'll see the minute you turn from the freeway. It's hard to miss the bright red accent on its exterior. They do have a "private" parking "structure." I have quotation marks because the spots in the structure are really small. The good thing is you need a key card to access the parking area. The lobby is small but cozy. The front desk staff was great both on the night we checked in and the day after. We were offered champagne and water during check in - probably cause it was New Years. The room itself was clean and the beds were comfortable. The flooring was carpet which was a first for me. The bathroom space were well utilized i.e. it was small but you weren't bumping into anything. Maybe I didn't look hard enough but there wasn't a fridge of any sort which took away the possibility of bringing take out back to the room with us. The sink was a tad shallow.
The hotel actually looks amazing. The room is a little small.
We always enjoy are stay. Accommodation's are always available. And the rooms are very clean. Plus, we are close to beaches, malls and resturants. The rooms were a bit small.
the housekeeping staff very sweet it has ants. they just wanted to move us after we were told other rooms have them also
Very quiet environment and the people at the desk were very friendly. Little mold on the wall in a shower and the curtains.
the breakfast is at the reception without any table, chair,etc...and only they had coffee
This hotel is the most expensive during my stay in the US. 3.....4 stars hotel in Vegas are less expensive, also compare to Travelodge in Anaheim, Riviera in Vegas.
The price Ants in the room, sheets not changed...the indentation of previous guest still imprinted on sheet and bedding. ONE ONLY electrical outlet. TV, Cable and Fridge all plugged into one outlet
Very good value for money. Vagabond inn is the quintessence of a motel. Just 10 miles far from SanDiego downtown. There are a lot of restaurant chains in the nearby blocks. The room is spacious, confortable. Cannot ask anything more from a motel. Poor breakfast - only juice and coffee at the lobby.
the room was perfectly clean, 5 pillows, we loved it, the bed was great, we slept all night, so comfortable, thank you and we will use again when we come back for another visit was wonderful
The location was perfect for the nature of our trip. Extremely friendly staff, very clean rooms and very quiet. Especially liked the situation of the buildings around a green area and not facing street. A simple but very adequate motel.
The breakfast is terrible.
Cool vibe. Great room and decor. Easy check in.
The staff was friendly and courteous. The entire stay was pleasant and we were well taken care of as guests.
Great bed Could hear doors closing and thin walla
Location Beds were terrible and room was small
Elegant and plush surroundings, very comfortable bed, room was lovely with great amenities even though I had a single room. Great power breakfast meal!
The room was great and service was excellent. Very noisy on the 4th floor exterior room all night long on a weekend.. I requested a room with a view and got a view of the rundown buildingf to peo next to us and listene.
The rooms were big and the decor was very nice. The staff were great and the location was perfect for visiting San Diego. The charge for parking is too high. We parked on nearby streets for a tenth of the cost.
The hotel is a historic landmark located near the Gaslamp district in downtown San Diego. The location is great for shopping, site seeing, and night life. The staff of the hotel was superb! A fantastic back drop for a romantic getaway.
It was a wonderful expeeience from the moment we walk in to the time we left. It's a beautiful hotel with a wonderful staff. The Spa Suite was a little plain in appearance for a luxury hotel but the therapist was excellent.
We always enjoy staying at the US Grant. The staff is friendly the restaurant and bar are wonderful the location is perfect. The rooms are nice the beds are comfortable. The pillows and I would ask not to stay facing fourth Street again.
Very good location for the Gaslamp Quarter Didn't know that it was Valet Parking only at $47 per night. With this charge added to the room charge per night, I don't think I'd stay here again.
Staff was exceptionally nice & friendly. Room was perfect, clean & comfortable. Location was amazing, close to everything, but not too close, so noise was never an issue. Would be nice to have a larger bar that offered tap beer
Very expensive parking
Two-minute walk to the exhibit halls and lots of shops and restaurants just outside the hotel doors. Central location for site-seeing as well.
Loved the room and location At check in, the young man at the front desk seemed a little condescending and rude.
Hotel was excellent location. From the minute we drove up to valet to checking in and out, customer service was great. Right in the main location of downtown gaslamp, next to Petco park which we were there for the All Star game. Had an amazing time. Would definitely stay here again. Customer service, location and hotel. Room was comfortable.
The hotel was lovely and the concierge was super helpful in finding me a place to get a relaxing mani-pedi.
They gave my Wrong room
Room was nice and clean. The view was great. Location was great, located is in the middle of gas lamp and the convention center to take the ferry to Coronado. No self parking garage. Valet only at $47 a night.
Location is amazing!! Very clean! Nice staff Didnt end up getting a room with two beds like I had reserved because I booked through a third party.
Convenient location, friendly staff. Super corporate, fixtures seemed old, rooms poorly ventilated.
Room per night was cheap 120... plus tax... I was there for comic con...it's a hotel it's not a 4 star hotel though...maybe for location but the amenities are very basic and the guy there was rude at the front desk.
The staff was wonderful! We booked our trip through Kayak.com; however, the front desk showed no reservation for us. Kayak had not sent them our information! He was very helpful and went above and beyond to fix the issue. We finally got our room and went on to enjoy our weekend! Great value!
It's close to everything in San Diego The People in the hotel druggies , allot of noise i am a Female i would not recommend staying here alone . Be carefull of your surroundings.
This wasn't a bad place. The managers and staff were nice. They remodeled a lot of things. The room did need new carpet. It had a nice bathroom, bed, and flat screen TV. I didn't like the hangout atmosphere. People were hanging outside of their rooms non-stop talking loudly with each other. They seemed to never leave the motel. Why? Made me suspicious.
Maid service No microwave
Cleanliness, price and staff friendliness. People yelling at night, small parking lot.
very good service... the matress was a bit hard, but no big deal.
The staff were friendly. The A.C wasnt working well
Loved the location, bed, look and feel of the room, and the staff. I stayed in a water facing room with a (sort of) balcony on the 20th floor. It was a tremendous view I had a fantastic time. Couldn't possibly be closer to gas lamp district The room was a bit small and unequipted for the price per night. No microwave or refrigerator unless you call and ask for one to be sent up which was a bit tedious. Overall only complaint I could have
I love everything about this hotel! From the location, the rooms, the staff, the bar and restaurant, to the new friends I made.
Staff were very nice. Clean hotel. Very accommodating I got charged $42 fot valet parking. Valet parking should be free. You are already spending money in staying in that hotel why wouldn't the valet parking be included?? That's one thing I was Not happy about.
it's a great location. Easy access to any part of sd. Our neighbors were partying until 4 am despite complaints. Hotel did not do anything about it.
The room was clean and well laid out. The bed was comfortable, and the windows was nice and big. The bathroom stayed humid/moist for a long while after taking a shower.
Very friendly and helpful employees everywhere! Need better nacho chips
Solid hotel as always Front desk clerk who checked us in was not professional and quite curt. Train your staff for those who travel far distances who deserve a little common courteously, will you?
friendly staff, very clean rooms, beautiful view, accessible inconvenient parking fees for valet, no fridge in rooms, pricey
Its was clean staff was amazing I have nothing that we didn't like
Staff was very courteous, rooms were clean and well stocked, beds were comfortable and had clean sheets. Clise to bars and restaurants. Overall very comfortable. Location is a bit far from the beach
Facilities were very well kept. Room was very nice, and looked out over the Bay Area. Great location to GasLamp Quarter, restaurants, and connects to Petco Park. Great proximity to the convention center. Staff was accommodating. Concierge and valet staff were very knowledgeable on good places to eat/see in San Diego and other surrounding vicinities such as La Jolla, Coronado, etc. Also, got a little discount on zoo tickets by purchasing them at the hotel. Valet parking is a little steep. They charge $40.00/day. I agree they should charge for the service as its quicker and easier for someone to park your car and bring it to you, but $40.00/day is a little high. On the upside, you can use it as much as you want.
The moment you walk in it smells so amazing like really clean and has a great atmosphere. The staff is friendly and everything is so nice and modern. The room was a perfect amount of space for 4 and it had everything stocked. Parking is in a garage right next to the building and you feel very comfortable and safe. Will definitely be returning soon! :)
Staff was very nice, welcoming and helpful. Location is great, in the center of mission valley. There was a bug in our room but they sent someone to clean our room while we were gone. They asked kids to leave pool area at 11pm but let us stay a bit longer which was nice since kids were a bit loud. Comfortable bed. A bug in our room. Parking = $$$.
I felt comfortable, secure and very quiet to rest with a nice view. Location is very convenient for different purposes. I liked all
I love the location! There are many shopping centers near by and everything else is pretty close as well. The hotel was also very nice and had a nice staff. I didn't lik that the housekeeper kept knocking and knocking at 8 am trying to clean our room when we were sleeping.
My boyfriend and I loved everything! The bed was comfortable, the room was spacious enough, the room service food was delicious. The internet never gave us any trouble. The pool was salt-water instead or chlorine and was a very comfortable temperature. The service from the employees was spot on, as well. We kept interacting with the same man at the front desk, and he was extremely helpful. The one thing that I didn't like was the hot tub: the water was just a smidge too hot for my comfort, BUT I was able to adjust to it after a few minutes. That's more of a personal preference kind of thing, I know plenty of people probably like a hot tub to be exactly that temperature or even hotter, so it's not really a complaint.
Conviently located and though it iis next to hwy our room was quiet, beds amazingly comfortable from the bedding to the mattress. The hotel staff in all.areas ie registration, restaurant, service help were all friendly and helpful. The hotel amenities such as pool and gym are also very clean.
Very close to where we went ( Sea World, San Diego Zoo and Balboa Park). Nice mall nearby. We couldn't figure out how to undo the bathtub drain but someone came by right away to help us out.
Under construction. Noise is unacceptable. Parking is a mess.
Great bar and dining staff! Parking is not ideal and excessive costs!
the location no refregation on the room and save box
The room and bed return my depositl Return of deposit
The staff was plesant,helpful and friendly.The hotel is within walking distance to near by shops and only a short taxi ride to downtown or attractions.The hotel is all that you would expect from the Hilton group with luxury appiontments and quiet comfortable rooms.My wife and enjoyed our stay and would have liked to stay longer. A limited courtesy bus being available would have been appreciated.
Very modern hotel, friendly staff and great location to many shops and restaurants Bed wasn't very comfy
Great location and very nice staff (did a lot extra due to it being my GF's Bday). No
Location, staff attitude and willingness to go the extra mile. Property was very well kept, service, from valet to restaurant, was excellent. Friendly, pet-acceptance, was a plus great pool area TV watching in room was not same in bar, should be able to watch game in room or in the bar area. Two differnt tv packages seemed senseless.
This hotel is very chic and modern loved everything about it!
This guest did not leave comments about this hotel.
Location, unique decor. The gym room is tiny! And the room wasn't huge either. So fed up with 4&up star hotels forcing you to get out of your room in order to get a decent coffee or breakfast and not offering really anything except decoration.
Near the convention center and very comfortable. No complaints
Awesome location for Halloween celebrations!! Had so much fun! Lots of places to go within walking distance. Didn't have to leave the hotel except that we wanted to people watch. The costumes were amazing! Can't beat the Gaslamp for Halloween!
Perfect location for Gas Lamp bars and food.
This guest did not leave comments about this hotel.
Room was dirty
This guest did not leave comments about this hotel.
Stop charging resort fees. Include microwave and minifridge in each room.
The bed was very comfortable and my view was amazing! One of my towels was dirty upon arrival.
Location was great. Right at the start of the Gaslamp District. Walking distance to many great restaurants and bars. Close to the baseball stadium. Staff was friendly and offered good suggestions for dinner. Gym was nice. Arrived on the day of a baseball game. Road closures made it difficult to get to the valet drop off point. Valet only. Cannot park your own car. Wish the hotel room was more clean. Lots of items in the room (i.e. Snacks and items for purchase) that hadn't been swapped out in a long time. For a 4 star hotel I expected a little more. Room needed a refresh - signs of wear and tear.
Nice Location High price
Great location, great staff, clean, funky and fun. Rooms are small and water pressure sucks.
Mattresses are too soft
The room decor and layout was very modern and had a nice feel to it.The staff was very friendly and nothing but helpful when needed. Couldn't have asked for better service. The mattress was a bit too soft for my liking. Also the walk in shower looked great and the dual shower heads were nice but it caused large amounts of water to pool up where you're supposed to dry off