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Spacious rooms The fee for having internet access is outrageous (29$/day); also, breakfast is not exactly cheap (25$).
Location was excellent, good helpful staff, good quality room & furnishings Did not like having to pay extra for Internet use.
Great location, very beautiful rooms and bathrooms. Good management department who are very prompt.
The pool was fantastic and the gym facility were great. Our entry cards kept failing - which meant plenty of trips to reception to get it sorted which was a bit of a pain - especially when we had to wait in line. Also - for the price of the rooms, they could update the television sets - they were a bit old and crappy.
Well priced , clean, friendly staff appropriate for my needs although only a quick visit. Checking out was a little slow.
Hotel delivers what it promises on its website. Palatial, well maintained, well serviced, well everything. Fantastic pool (and service at the pool). Nice rooms, excellent mattresses (you'll want to buy one after sleeping on one!), good views. I wish I could stay longer there :)
Nice pool area, subject to the comment below. There are only two umbrellas on the entire pool deck which is a problem given the climate
The lobby is gorgeous. There is elegant moulding throughout the rooms. Pool appeared large. Room service (spaghetti) serving was small but very delicious (and quick and they called back with a correction to a statement about their menu). I was able to check in early. Location is fantastic. They're next door to shops, grocery store, bar, and casino (including "The Dome"- indoor rainforest), and they're a small block away from the marina (where the reef boats take off from) and fantastic dining (the Pier area). This hotel is a good compromise for still having a nearly high-end experience but saving some money. By U.S. standards it would probably achieve a 3.5 star rating (Aussie ones run higher). Ac was off (set too high to be on) when I entered the room, so it smelled (I spent 1/2 an hour looking for signs of mold, but didn't see anything that suspicious). Eyelash on pillow, massive build up of soap scum/residue on ledge in shower/bathtub, tables unclean (sticky,food,marks), bathroom floor a bit sticky (but had had a good seemingly recent waxing, so it was very bright/pretty). The room overall was clean just not "that clean".
Welcoming staff; comfortable and quiet room as per our request. Very pleasant ambience. This was our second stay and the improvement over the first visit in both physical facilities and staff friendliness was considerable. tNothing negative.
The location of the hotel was good, close to the sea and the marina but also close to the center and all shops, restaurants and activities. There was no pool bar open/available.
Spacious, self catering apartment accommodation. Centrally located in town and close to restaurants and sea front. Good value for money.
everything...hot air ballooning at sunrise, whitewater rafting in the afternoon...bunjy jumping and snorkeling the reef...fun filled action packed trip. It was great ant the staff was extremely awesome!!!
helpful staff Apartment cleanliness. Need to pay attention
Very helpful and friendly staff, beautiful, spacious, quiet apartments in the centre of town, with everything you need including a washer/dryer - very handy when travelling! Would highly recommend to everyone.
Very central location, free parking, friendly staff with tour booking facilities
The reception staff were very friendly and helpful, and the hotel is very convenient to a local supermarket, shopping, restaurants and proximity to the waterfront esplanade. Night-time noise from nearby clubs and bars, even from a quieter room at the back of the hotel.
Efficiency - from the managers to the housekeeping staff. Provision of 2 TV sets is a great idea. The beds provided were rather worn out. They tend to sink in the middle, can be quite uncomfortable due to the lack of support
Self contained, central location
The staff were amazing! Willing to help arrange tours and answer any questions about the city.
The television and the channels available. The showers were very good and the location of the hotel was handy for what we needed to do. The staff on the reception desk were not very good.They didnt know where Barlow Park was they didnt know the hours of the chinese restaurant and neither did they bother to find out. They seemed very inexperienced for such a big hotel.
None...expencive,no good service I want to stay a hotel.But I feel as backpacker.
The room and the beds are quite big and comfortable. Meanwhile, the staff is quite helpful too. Hotel is located at the central of the city. Easy to get there. I think the cleanliness of the bathroom room is not good enough because it looks a bit dark and not well decorated. Meanwhile, there is a strong bad smell of my room and I think this is caused by the high hu midity and the wet carpet tiles on the floor. The homogeneous tiles outside the bathroom and the carpet tiles are always get water out during my stayed. Therefore, very bad smell occupied at all time and it made me not to sleep and live well.
Beds v comfortable. Parking was free. There was mould on the lamps and the bathroom floor was a bit dirty. Was really disappointed that Foxsport 3 was advertised in the in room info but was not available.
Nothing On arrival the hotel staff were very unhelpful and on arriving in our room we found it to be filthy with hairs around the room, cobwebs, dust, dirty windows, blood stained curtains and lip stick on the mirror. We requested to be moved and our next room was much the same. This hotel does not deserve the rating it has and we were very disappointed!
The staff were so pleasant and willing to offer places to visit.
central location, friendly staff smelly aircon; swimming pool could not be used because of renovations, which we only discovered once we arrived
They put two single beds together as a queen size bed and I paid for a deluxe room. Was not happy at all!
I had 2 people coming to town , I asked for a two bedroom room and got a single bedroom with 2 beds , which meant the aoth rep had to also book a room - great for rydes -bad for me, had a been told that there was no double rooms I would have made other arrangments. The unfornate thing is the eccess has to come out of my wages...... Re" above...i was in town to present products to the group at rydes which your food and bev national manager had asked us to do , and the f&b manager in this hotel couldnt even reply to my call for an appointment and I was staying there......the room was very comforable
Quietness, breakfast arrangements, cleanliness Not much help (Except for one younger receptionist, Bobby?) when requesting information and details about the shuttle bus to the airport. Just told get a taxi
Courtesy and friendliness of staff
Very quick and easy check in aswell as check out. Friendly staff. Cheap. No Carparks available. Didn't realise I had to book one.
checking out time!!
location! low water presure when taking shower.
The Hides Hotel is an old building with all the comfort of a well managed hotel. The continental breakfast (included in the room price!) is on the wonderful terrace with a look to the green plants of the place before.
The staff are phenomenal, they were the friendliest hotel staff I have ever dealt with. I am looking at going back next year and I will definitely stay there again. I loved that there were so many amenities within walking distance of the hotel and that the staff recommended some awesome tours. The swimming pool was nice to swim in and the lagoon was only 2 1/2 blocks away...the perfect place to spend the afternoon after a hard mornings touring or shopping... We were there for 13 nights, so the cleaning of the rooms was minimal. Garbage removal and clean towels every day, clean bedding every 3 days, but If we wanted the floors swept we had to do it ourselves.
Staff are always great, no matter the request. Nil
I appreciated that I was given an upgrade free of charge and I found the staff to be excellent, the room very clean and the position of Hides allows easy access to other points of interest.
have bathroom in my room, free dinner, club next/affiliated to the hostel, possibility to organize tours at reception Hotel staff at reception is arrogant and always insufficient to any request
I'm afraid that you made a mistake on payment.
I liked the hostel also the swimming pool
The location and fecilities The smell in the room n