Excellent service with very helpful staff, and a delightful restaurant with an superb breakfast. Very central location and nice park surrounds.
It was a great relaxing experience away from the crowd. Nothing.
Fairly nice location not far from the centre of the city The breakfast room is very crowdy, most likely due to too many non-guests in the hotel are invited for breakfast. Hotel guests should have some sort of preference.
Great facilities, good food, and attentive service. The hotel is in a great location, and is spotlessly clean. The rooms are very hot, and even turning the thermostat down doesn`t appear to have much effect on the room temperature. The high room temperature makes it difficult to sleep.
Excellent staff, very helpfull. wonderful spar ,with pool, rooms very comfortable,
Extremely comfortable and high quality Hotel. Excellent value.
relaxed atmophere, excellent service
excellent dinner excellent service, good location.
the ambiance and spa facilities the room (deluxe) was separated from the adjacent room by a single door so that we could hear our neighbours literally talk.
Fine rom, flott bad, god frokost, bra luftavkjøling, bra med parkering knyttet til hotellet
Meget bra frokost, og stille på rom.
Sentralt plassert hotell. Bra frokost, vennlig og hjelpsomt personale. Bra standard! Anbefales.
Staff at the reception very courteous and friendly, other staff were equally friendly. Services were prompt and well delivered in a business manner. For the price charged and the location of the hotel, Electric Kettle for Tea or Coffee in the room should have come as part of the package.
Close location to public transport
The room was excellent. It would have been nice if there had been free wireless like many other hotels. €13 for breakfast is a bit pricey.
I AM A FREQUENT USER OF THIS HOTEL AND THIS VISIT CONFIRMED MY INTENTION TO STAY HERE WHENEVER I AM IN AACHEN
This is a typical "Holiday Inn" hotel and very functional.
The fresh orange juice maker It's strange to set am1100 as the check out time from such high class hotel. But, it does not really a requirement to be strictly followed. Hotel still allows me to stay until pm1300 free of charge
Easy fot find, free parking, good value
Close to my sporting event
The staff was very helpful and friendly--very nice to work with. Breakfast was expensive, but convenient and good. Closet too shallow. Internet access charges way too high.
There was only a shower in the bathtub, i could not get a bath becauce i could not enter the bathtube.
opening hours swimming pool
People in the room above were very noisy in the night, waking me up after nidnight on a number of occaisions. I only got a few hours sleep which was not good preperation for the 10 hour car journey I had the next day. I will not be staying there again.
We enjoyed everything this hotel had to offer, the rooms were very good, the staff very helpful and the breakfast and evening meals were excellant. We would recommend to anyone. We had no complaints regarding this hotel
It was a quiet but very beautiful place.
Did not realise it was so out of town and more of a business type hotel - would prefer some character!
Room very spacious and perfectly clean, bathroom immaculate and confortable. Very quiet. Free parking. Staff professional and friendly. It was our second stay and will come back again in the future. If you plan visiting the city, you need the car or a bus (bus stop very close) or taxi (around 7-9 euro). Otherwise, everything is fine.
The rooms are amazing...extremely large, extremely clean, and the staff were great. My German was learnt a long time ago and they tolerated it's school girl charms but as I found out later spoke perfect English! I had promised my daughter a swim at their health spa on arrival but there are many classes run in the pool so your times have to be chosen carefully.
Staff and facilities were great, very easy to find and superb motorway links.
Rooms in a different building complex. No restaurant, "bar" closed before 10 pm, no mini bar in room.
Large rooms, friendly staff, very nice wellness facilities, plenty of parking space, excellent prices. Sober outside appearance, business-like atmosphere.
Proximity to the city centre
The lady at the breakast room was very nice and friendly Not friendly for family with small kids, there are stairs to get to the elevator and it was not handy with our pram, none at hotel recepiton offered to help us. Our room was on the 5th floor but the elevator stopped on the 4th floor... so again another flight of stairs!!! The parking garage very tricky and expensive. Rooms far too small.
The cosy and clean hotel, friendly and attentive staff, room service available at any time, modern facilities and comfortable rooms, large buffet with rich breakfast, good location in the city centre of Aachen, very near to the spa for swimming and sauna, secure parking inside the hotel garage is possible too.
Small rooms with tiny bathrooms, generally in need of updating, near railway track (although not too noisy).
No AC. The rooms facing the street are too noisy. The breakfasts are too basic.
Center of the city Staff very friendly Breakfast poor
clean rooms, moderate breakfast. too small rooms and bath. only 5 german channels on tv.
Closeness to city centre and Carolus baths. Excellent staff service: Eccellent hotel in it's class. Parking in the underground car park is tricky, but worth the trouble.
Very friendly hotel staff, clean, good services Small room, maybe enough to stay for 1 or 2 nights but no longer. Bad mattresses and a little high price for what I got in general
this hotel impressed me by its friendliness, quite atmosphere, nice guest rooms, good breakfast, and cleanliness there is nothing negative to say about it
Meget vennlig personale. Store flotte rom. Grei belikkenhet med lett adkomst fra motorvei. Garasje.
God mat, utmerket service og svømmebassenget var nydelig. Ekstraseng var klargjort da vi ankom, samt at alle snakket Engelsk. Helt topp. Sengene var harde og putene var ikke mye å skryte av (store og uformelige). Sov dårlig spesielt første natt. Bor mye på hotell så dette var en uvanlig opplevelse.
Størrelse på rom. Hyggelig betjening Nei
The Staff was courteous, attentive and friendly. Very helpful and responsive. The room was small but clean. The hotel location was good - very close (walking distance) to city center. The parking lot was a dirt lot - shared with another business. Access was controlled and you had to enter through a gas station/garage parking lot. It was small and filled quickly based on number of guests.
Friendly staff, good location
The staff at the reception desk couldn't have given us a warmer welcome!! Thank you very much! It made us feel comfortable straight away. The breakfast was fantastic.
helpfulness and kindness of staff at Reception desk, variety of breakfast.
Excellent value for money and interconnecting room, ideal for families. None
Everything except the parking : there is no direct access to the hotel and the parking does not look very safe because opened.
Good hotel for normal price. Not far away from city centre. Everything was ok...just Parcking was not free. But it wasn't so great problem.
It was a really nice hotel and a relaxing break. The staff were excellent, really helpful and welcoming. I would definitely consider going back next year Nothing. It was faultless. Lovely and warm too
Their special attention to guests.
It was just like a home enviorment. I liked that There is no internet service available. I would like to have that as one of the necessary facility.
Very friendly and helpful staff. When I unexpectedly needed "late checkin" because of a change in my travel schedule, things were arranged efficiently and effortlessly through personal intervention of the hotel manager.I've stayed here before and I must come to the conclusion that this is probably one of the best small/family-run hotels in Aachen.
Central location, within walking distance of the centre. The owner was very friendly and helpful. Excellent buffet breakfast.
Very nice owners. Excellent breakfast. (which you can have served in your room if you ask in advance)
A very warm and friendly welcome. The Family that runs the hotel did its very best to help us in every respect. Breafast was excellent and the location very good if you - as we were are interested in the Modern Musuem (3 min away) aand the SPA (also 3 min away)! If you like a friendly, family-run hotel with local atmosphere - this is the place to go!
Attention to detail and excellent breakfast. No web connection in rooms.
The readiness of the owner to help, eg. use of enclosed garage No
Demanding "at least 15 words" is a rude way for you to treat your volunteers. This is not four questions. This is at least twenty questions, so Bookings.com is a bunch of liars.
The owners were lovely and helpful with directions. He made my daughter a scrambled egg for breakfast, very sweet.
Very nice people, good atmosphere, good breakfast
The hotel was easy walking distance from the main tourist areas of the city. Staff were friendly and helpful. Breakfast buffet was good.
Location is excellent. Staffs are excellent. Mattress is too soft.
Near city center, easy access by car, near main roads
Freindly and helpful service - Good location both for the city centre and for grtting in to and out of Aachen by road.
The willingness to help travelers, extremely helpful, family run. Very small bathrooms, probably typical Europe though.
Nice staff, good buffet breakfast The rooms are small and old style. Heared noise from neighbor rooms.
I don't use hotels very often, however the accommodation and breakfast was very good. We had booked our room fairly quickly through the internet. no complaints
Friendly and helpful staff. Catering done well.
Great location, walking distance to the city center, the rwth, and the train station (Aachen West). Breakfast food and service was very good. Staff is friendly. I think the hotel is still a bit overpriced, given the lack of in room amenities (no coffee, no hair drier, old tv).