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Internet - ired access strange (Ethernet cable in my room would not connect to my pc). Wireless access in lobby very slow - until I mentioned it to staff then it speeded up. Odd!
The Receptionists were very helpfull when I required help to find a tyre firm after having a puncture
New hotel, nice and clean and very friendly staff None
We were taking a very early flight from Robin Hood airport. Staying at the Ramada took all the stress out of "getting to the airport on time" We just stroled across to the check in desk, then got on the plane. No issues
Clean, warm & comfortable. The main entrance is at the rear. This is not apparent even when entering the car park. It is natural to try and reach the front of the hotel where one would expect to find the reception. But you can't drive there!!! After walking along a narrow path with luggage and a disabled wife we reached the revolving door at the front. This revolves too quickly and bites at your heels - my wife wouldn't even enter it and it had to be 'disabled' for her to get through. We then found the reception at the rear and the adjacent automatic sliding doors. A simple sign in the car park directing you to the entrance at the rear would have saved a lot of hassle.
Very clean well run hotel, staff very helpfull. Rooms excellent well fitted out. I considered the bar prices to be slightly on the high side.
Very airy - the restaurant area is well lit - The lounge/bar/restaurant area has been very tastefully used with the space available. Not a bad point just our personal opinion - The night we stayed it was freezing - There was no extra bedding and the wooden floors were too bare - In the summer it may be adequate but not in winter
Staff were extremeley good and very helpful
The hotel was near the airport and looked good from the outside. Multiple issues including price cheaper on hotels own website.
hotel room was fantastic and the food was amazing
Convenient location just 10 minutes walk from town centre No cold water - both sink taps ran hot. One tap was coming off the fitting. Bathroom door did not close. Room was very small and claustrophobic. Tatty furnishings. In need of a major refurbishment.
Excellent front of staff - attended a wedding/reception and though that it was very well planned We stopped in room 703 which was one of the refurbished rooms. The room was very comfy and well decorated but I have 2 points regarding the bathroom. No 1 - the stainless steel rubbish bin was rusty and needed to be thrown away. No 2 Whilst the shower is excellent, the water left on the tiled floor is extremely dangerous and had my elderly parents been in the room I would have been very worried about their safety. I think you need to provide floor towels as well as bath/hand towels to mop up the water that comes out of the shower area. Also, the breakfast was really nice but would benefit from the plates being warmed. I would welcome comments from the hotel regarding these points.
Lovely interior to the hotel, nice restaurant/staff. In a very good location to the Racecourse and a pub across the road. The shower in our room was at boiling temp and could not be turned down which was very infuriating and dangerous. The staff on Reception had atitude problems and did not make us feel welcome. When I paid our bill and attempted to speak to the lady about the shower she turned away and went about other business with her collegue never glancing back.
No expense spared with this hotel
Very clean & very pleasing Recently refurbished executive room - overall very nice. Bathroom looked plush, however lacked finish - the wooden unit basin mounted was on stood directly on tiled floor with signs of water damage(swollen)also unit maked up due to where the soap has been left, shower head pipe work visible between headunit & wall. Could have done with:- a soap dish, shelf near basin. The only shelf where tooth brush, drink glasses etc could be left was behind the wc not the most hygienic of places.
Fantastic staff, very helpful, always smiling and happy. The hotel is great the rooms are furnished to a very good standard. Bed were very comfortable. Best hotel that I have stayed in for years, don't change a thing. The weather in Doncaster was very cold outside, so glad I was staying in an excellent hotel.
I chose this hotel because I was attending an evening function at the hotel so location was foremost priority. Main hotel is excellent for functions and of a high standard - I would have ticked 'luxury' to classify the hotel had it not been for the bedroom. Staff were friendly enough. We were located in an annex bedroom (ground floor off reception). Bedroom was freezing cold - admittedly it was the end of October but didn't expect to have to sleep in coats! Even the carpet was so cold it felt damp. Other issues: Damp towel left on bathroom floor - later realised this is because the shower intermittently dribbled and splashed on floor; room dusty (especially noticable on black lamps); dead spider and bits of paper on window sill so obviously not been cleaned; four holes in one of the bed sheets; mug in bedroom was cracked and chipped. I contacted the hotel manager by email when I got home to advise of these problems so that they can be rectified but a week later the email has not even been acknowledged.
Clean, good parking, nice size room, comfortable bed. Shower unit loose on wall, constant drip, unable to regulate temperature - too hot. Heating too hot, I tried radiator valve to no effect (later advised that reception could have sorted this out). Lift not working, no help with bags up stairs. Insufficient info in rooms ref heating, tv channels, immediate local area (Doncaster). Poor external signage - we were told this was because hotel is a listed building, we asked for more information out of interest but it wasn't forthcoming.
Staff were very pleasant 1) Exterior of the Hotel is poor (Reception area is very modern and well presented) 2) Rooms are very dated and tired.
Room was ready early and we were allowed in prior to attending a race meeting at Doncaster, which is a nice touch. It is impossible to get a taxi from the hotel to racemeetings on a race day. The hotels location means a long journey for a cab in slow traffic and the 6 taxi firms we contacted all stated this. Bear in mind if off to the races!
The good sized very clean room, comfortable bed. Able to get an early breakfast. No
The internet did not work
Great place to stop over on your Journey. Have allways used travelodge but not any more!
Large clean room. Friendly & helpful staff. Easy to find & quick access to the centre of town (5 minutes drive)
Lovely Room, everything in room so clean & comfortable. We had to wait at least 5 minutes at reception to check in.
New, clean and everything worked proerly Breakfast: a cooked breakfast for those travelling around all day and don't have time for lunch would be good - even if it could be arranged with the pub next door
excellent room bar and lounge area very comfy breakfast could have been better
The staff were very helpful, the breakfast was very good, and the bed was excellent. We would have brought it home, but thought you would miss it.
Comfortable and spacious room, traditional yet modern en-suite and Excellent breakfast
The room I was given was large and comfortable and was better than I expected. Everything was fine
The restaurant was excellent
Noise from two wedding parties
Lovely suite with luxurious bathroom. Excellent coffee at breakfast. It ended to soon
The comfort of the room and the hotel in general; excellent cuisine and good service.
Three small comments. 1, I thought the Lady in the breakfast area was speaking to a Dog when she directed us to are table. 2, The picture on the internet was nothing like the room which i stayed in! still very nice but not really £135 worth. 3, Under the left bedside table was somebodys dirty sock which i put in the bin
Wedding party was very noisy in the corridors till the early hours making it difficult for other guests to sleep.Maybe you do not value normal guests.A very expensive reataurant menu yet my Guest was left with very little choice of a vegitarian meal.I think there was only one very unimaginate main couse item and she had to choose from the starter menu.
spacious, luxurious suite with a huge comfortable four poster bed fit for a queen everything was lovely
Great location - from Airport and amenities. great atmosphere - an oasis away from the crowds. Not applicable
the freindly staff, how easy it was to get to and the quiet location
The fact that rooms where on two levels and the bar/restaraunt was small but pleasant The lighting in the rooms was quite subdued and had difficulty in reading/working.
cleanlinessof my room,indications about arriving at the hotel
Firt reaction was that it was very basic but it did have all that we needed for a short stay
Friendly staff - good service
quite good staff very clean and comfortable good location for town and shops
It was cheap, comfortable and convenient Not the Hotel directly but the signage from the main road could be better
quiet location even though we were right in the middle of town, room acceptable and looked after every day. all round a good experience.
Clean room Good supply of hot water Free Wifi Small room No whisky for sale in the bar!
Location Breakfast times 7am/9am is not long enough?
The room was comfortable and clean and updated. I felt the staff were very proficient at their positions however they did not seem to be enjoying themselves or engaged as much as I would have thought. This could be due to my experiences in North America where as a lone traveller, I have become quite engaged in conversation with the staff during meals and the odd late night drink and it was very eveident that they did enjoy their positions of employ at other hotels in comparison to this. The room I stayed in was clean and fairly comfortable but just slightly smaller than I would have anticipated.
Convenient for town centre
Good full English breakfast. Very helpful hotel reception. Really nice location. Lack of Lift to 2nd floor
the comfort of our room..was brilliant..quiet and cosy. understandably the hotel was very busy due to race meetings. but are orderwas forgotten at breakfast, and the staff were particularly apologetic and rushed it through when they discovered the mistake. Breakfast was delicious, but we were rushed as we had a flight to catch..only thing we didnt like
The staff were as helpful and as friendly as any I have encountered. They were professional, well motivated and more than willing to go the extra mile N/A
Closeness to both the airport and the train station
very helpful staff, bent over backwards to make our stay comfortable. a bit too hot for me in the rooms, the drinks in the reception bar are overpriced. the first bed i had was uncomfortable but the changed room made up for it.
The atmosphere, friendly staff and how clean it was
Nice people, nice food, quiet room Only complaint; I was kept waiting at reception (which is understandable) but the lady on duty could have made my wait tolerable by saying "I will get to you soon, sir!" Instead of studiously ignoring me.
The staff are always helpful and cheerful. The new shower heads still do not deliver a good amount of water.
comfortable room although i have stayed in better best Western hotels. Bar open till very late so able to have drink on return. room too warm during night and was unable to do anything about tempreture.
Room clean and comfortable. Staff friendly and helpful. Breakfast fast and good. Dinner in lodge nest door unremarkable pub menu
Reception staff very friendly and welcoming. Was not kept waiting. Clean,comfortable room. Enjoyable breakfast with good choice. Easy booking online. No bar facilities after midnight.
Clean, roomy, freindly staff. Breakfast not very good, okay but not up to the standard of the rest of the hotel.
Clean pleasent environment with friendly staff It wasn't clear when I booked that I would only have a shower available to me
Very impressive entrance. Very helpful friendly staff. Nice location. Excellent service and good breakfast.
The friendly staff and car parking. Only the alarm which kept going off throughout the night.
room and lounge bar area Slow food service and very small portions of good food - wouldn't recommend eating there but would stay again.
Room 29 is a conference room with pull down beds which were very uncomfortable. This room is not fit for purpose and should not be used. Apart from that the hotel is warm and clean with friendly staff.
It was quiet and had a relaxed atmosphere
The room was spacious & very clean. It is in a good location close to the road network and close enough to the town centre.
Free drink at the bar for signing up to the loyalty scheme The room. It was very dated and the bathroom had a damp smell in it. A nice entrance to the hotel clearly showing money has been spent on the place, time though to update the rooms. Breakfast didn't have much choice for vegetarians, other hotels offer vegetarian sausages.
Good menus and restaurant service plus pleasant room Nothing
Attention from reception and restaurant staff.
the comfortable beds
Reception staff very helpful Bar drinks very expensive
quiet, relaxing ambience bar tariffs too high (but probably no different to other hotels of the same rating)
noisy wedding reception late at night
It was extremely basic. Ate in restaurant one evening and the food was very good Supposed to be an exec room but it was very small. Had to pay for wi fi.
the friendliestof staff customer care skills excellent the bed but that is down to preferential taste
Very large flat screen TV in room. Large bathroom. Plenty of storage space. Room had it's own character. You can see the racecourse from the hotel, it's a only a 2 min walk. There was a leak in the bathroom but this was caused by the people in the room above. The room faced directly on to a noisy roundabout, but we knew about this in advance.
no comment. no comment
The staff were very helpful and friendly, the room comfitable and the breakfast was freshly cooked and delicious
Rooms were clean and tidy. Bathrooms were nice. Function on beneath our room until midnight. very loud despite hotel knowing we had our 3 month old baby staying with us.
Superior room great with fab jacuzzi. Nice cooked breakfast. Friendly staff. Big soft Super Kingsize bed. Our only complaints would be that due to there being a wedding on on the Sataurday we were not able to get a bar snack til 8pm instead of quoted 6pm and dinner started at 9pm instead of 7pm. Also check out time was stated as being 11am but as we were not being collected til 12 noon on Sunday I asked if we could check out later, which according to the brochure was possible if we paid extra but I was told No and given no reason.
as we were going to the races the location was perfect. the staff were great and we even got there to early for check in but they gave us our room early so we could frehen up for our day out after the races we went back to our hotel to relax and have a couple of drinks in the bar. i was astonished to find that all seating had been removed from the bar to accomidate racegoers, as residents we had to go to our room to sit and relax when we came down later the bar still had no seats so we went straight in to town centre .
Good breakfast, pleasant room. Well located for the race track (we weren't going there, but many guests were), outside the city center. The vaunted WiFi access never worked. Eventually the staff let me use an antiquated PC behind the reception desk to send an essentiall email, but no one could ever get us a connection from our room or even from the lounge. The staff were very pleasant but unable to help. Clothes fell off the hangers because they have to fit sideways on the hooks.
Value for money. Comfortable rooms. The price varies. They won't match the price on reception, that you can book on Internet.
Room Customer service was appalling! A wedding party over ran the hotel . we couldn't use bar or restaurant . it was even difficult using the stairs!!! Very noisy.
The old world charm and the magnificent settings on the golf course. Also the real feeling of ambience
The location was very quiet with no traffic noise The room was cold on arrival and took a good few hours to warm up
Overall everything Was not able to shut the bathroom door
Excellent waiter service & food at breakfast. Clean & tidy Free parking Accommodation generally 'tired' - eg old and faded curtains, which wouldn't quite close, hardboard of bathroom door coming away from central core, light above mirror in bathroom not functioning, cracked window pane. Absolutely no details regarding the hotel (eg restaurant times, room service, facilities available) in the room apart from, rather oddly, a wine list. No safe deposit box or iron. Telephone, but not obviously possible to contact either other rooms or main reception. Room size just about adequate - though it would be wrong to say you couldn't swing a cat, you'd have to have short arms & a small cat! Large area of apparent damp around socket points in single room used by one member of the party.
Beautiful property, worth the visit to sit in the big hall, food was good, staff friendly, Lots of hot water in the shower, free wifi. Had a single room and it was small, bed not very comfy but it was cheap.
The leisure facilities were very nice and open at convenient times. I had to ask the reception staff about everything ie location and times of leisure facilities, location/time of breakfast, location of bar/restaurant. I should have been provided with all of the appropriate information on arrival. The room was nicely spacious but only terrestrial TV available which is pretty limited these days. I don't use TV much but when travelling alone it is sometimes nice to chill out for an hour or so watching TV so Sky or Freeview would be an improvement.
Room was very nice in the new wing. No telephone in the room, pool is quite small although adequate. Reception staff poor on both checking in and out. Breakfast staff not very attentive
Staff were exremely friendly and helpful. Hotel was clean and the food was well presented and very tasty None
Beautiful rooms, lovely spa facilities. Staff made you feel welcome. Not enough information on things like breakfast and room service. No welcome pack in the room. Very loud in the mornings - got woken up at 6:30am by banging.
Great food. Good service in the restaurant especially the manager guy who worked Sunday night - he was outstanding. Great location - the grounds were always beautifully kept. No bath! We were looking forward to a relaxing bath or two! Also, never seen a bathroom so badly planned - the toilet was facing a wall... Which gave you hardly any room to sit... Very bad!!! (Newnham suite) Also on arriving & trying to find the hotel - we could not find the hotel - took us ages - Terrible Signage!!!
The room was very nice n staff very friendly and helpful The only thing that let our stay down was the cooked breakfast my husbands srambled eggs were grey inside the sausages not very cooked .it was a waste ov money cis we didnt eat it .we would stay again but not waist money money on breakfast
Could not fault the hotel or where it was situated. None
Excellant location walking distance from station car parking available very good buffett style breakfast None
Excellent staff; Quiet room; Clean and comfortable bed; excellent service; Hair dryer a little too low.
Not enough tea & coffee in rooms