Cleveland Hoteller i Downtown

Great service from the valet and front desk staff. Great location with two main entrances on both sides of the hotel.

There was a lovely gentleman working the front desk who was able to let us check in early. It was a huge help to us considering we had been traveling for over 10 hours with no sleep. The room was very nice; my only complaint would be that there are no fridges available in the rooms.

Location was perfect Had no dislikes

Staff and facility was excellent

Great location, great people, and great shuttle service. Parking lot should have been compt.

Location to Progressive Field and downtown area. Staff was very nice and helpful

Location Very strong air freshener in the room, almost to the point of overwhelming.

The cleanliness of the entire hotel as well as my room. Breakfast was a plus! The frown on the front desk lady, she wasn't nice at all. The night one

The mattress and pillows were very comfortable. The staff was very helpful and friendly. Ice only on even floors

Location. Cleanliness. Comfortable bedding. Found room very quiet even being next to a young family. Easy and efficient air conditioning. Overall a good place to stay. Did not make up room second day during my stay. Returned to room late afternoon to find no clean towels when we wanted to shower. Front desk said they were behind on laundry and they would run towels up as soon as they could. It was not long after that towels arrived, but to be 5pm and not have made up rooms with fresh towels falls below expectation. Shortly after towels arrived, we were asked if we wanted room service. Late in the evening to be offering, but at least they were checking still.

Great location. Nice breakfast. Comfortable room. No easy access to evening meals. Price of daily parking.

Great room - good breakfast, although when we were there, so was everyone else. The staff had trouble keeping up with the crowd. I like a firm mattress - it was ot

Very friendly staff, clean

It was a nice place close to where I need to be cost of room was good also was the breakfast Wish the room had a frig to keep the food I got at the West side market cold. That's the only that was missing

Close to rock hall and bars No room service and breakfast buffet was inadequate for the number of guests, they ran out of food and the wait was ridiculous

Location very good close to everything that walking distance ? very nice hotel the stay in and the breakfast are very good ,I will stay here again when I come back in Ohio.best place to stay in Cleveland.

Check in and check out were fast. Everything was clean. They make staying there hassle free.

Close proximity to every major item in downtown Cleveland. Easy walk to the Browns stadium. This Sunday morning breakfast buffet continue to run out of food. You would be waiting in line and get up where the food is and trays would all be empty

Loved the rooms...not very large but very efficient and comfy!

The location was good, walking distance to the Rock n Roll Hall of Fame, which is what we came into town to see. The room was a little small, but they made great use of the space. Everything was clean, and the bed was super comfortable. There was a market attached to the back of the hotel where we got lunch for a more reasonable price than if we had probably found a resturant. Because we were only there for one night they offered us a reasonably priced alternative for parking. We would stay here again if we eve came back. It was next to the Amtrak track, and so was a little more noisy than expected. Bit since I normally wear earplugs to sleep anyway, it wasn't really an issue. Also, there was no dresser, just a small closet, which might be a bigger issue for someone staying more than one night, but wasn't a huge issue for us.

It was new and a ok location. Staff was great. The pillows had a make up stain on them when we showed up. Tlake to a guest acrsss the hall from us and his room was dirty as well. It was so load at night. The bathroom doors are sliding barn doors and you can hear other rooms using the bathroom all night. We will not be back at this hotel

Nice place, friendly/helpful staff, easy to walk to great places. The Flats is a great place to use as a base for exploring when you flee to the Cleve. When I got drunk I forgot which elevator bank went to my room and which went to the parking garage. I guess you can't fault the hotel for that.