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Lcation and ease of acces. Near the best restaurants and watering holes.
The location is beautifull in the centre at the riverside and near to the beach. The room was spacious. Because of the price of the hotel and exposure on booking.com we expected the hotel to have an indoor swimmingpool, however it was a spa whitout pool and the spa was only accesible for people above 17 years old.
Beautiful, luxurious and charming hotel. The rooms were very spacious and facilities excellent. The location was perfect for city and beach. Minibar beer 5 EUR. Buy a beer at hotel bar 5 EUR. Order the same beer through room service it is 7 EUR + 4 EUR Room service charge. Why the beer is marked-up 2 eur plus a room service charge is beyond me.
The staff. The staff were on the most part fantastic. Absolutely lovely. ANy problems we had were more from slight misunderstandings from language but when the staff all speak three or four languages and I only have one I can hardly complain. The babysitter from an outside agency had a bad cold.
Beautiful site and charming old-style palace feel. Service and reception are rather mediocre, no English or French spoken by receptionist, no English newspaper available.
Elegant Hotel. Great Location. Superb rooms and ambiance. Would stay here any time. I would not call this a complaint but for a five star hotel the front desk staff need to be better trained. While extremely polite and helpful the lack of a dedicated conceirge made it difficult to get good information on dinner reservations, accurate directions. Overall. our experience was very positive
Relaxing luxurious rooms No restaurant due to refurbishment and significant work going on outside the hotel
Great place, location wonderful. Front desk, bellmen, bartender, awesome nice, helpful people. Very kind and professional! Maid did not replenish kleenex
large room, comfortable, quiet, convenient
Sentralt beliggende, men stille og rolig. Veldig rent og ordentlig, hyggelig og imøtekommende betjening.
Hyggelig, ordentlig, lite og rent hotell med super beliggenhet.
Flott beliggenhet. Kort vei til gamlebyen og restauranter samtidig som hotellet ligger hyggelig til mot sjøen. Hyggelig betjening med gode språkkunnskaper.
5 minute walk from Old Town, the beach, or Gros, you choose. Fantastic Pintxos in old town, and a giant Pintxos pote in Gros on Thursdays (Pintxos crawl where a drink and a pintxo is only 2 euros - selection is not as tasty, but it's cheap and fun with tons of locals). 7-10 minute walk from train station. The staff were extremely accommodating and friendly. They stayed late for a late check in when our train didn't come in until after hours. Offered to do laundry for us during our stay. Had lots of local breakfast recommendations. Room was very clean and the bathroom was amazing (we now want a shower setup like they had). Room did not seem to have temperature control that we saw, but we went during May so the temperature was mostly nice and easily modified by opening the balcony door for a little. Would book there again next time we visit. Parking in neighborhood looked tight (but we took the train there so we never had to hunt for parking, sounds like the pension had suggestions, but probably had to pay ). Lack of individual temp control if going In a warmer month. Our room opened onto the back alley, so sometimes if we had the balcony door open we could smell cigarettes from other neighbors(But rare).
The hotel is situated in the old town. Close to the nice bars and restaurants. The personal was great and helpful. The breakfast is rather small. If you have been jogging along the beach in the morning you can eat like 10 of those toasts. But the orange juice and coffee was good. From the room beside the reception you can hear all that is said outside and somtimes it feels like they are entering into the room.
We felt like we were walking into a spa! The lobby is very small and intimate, so we were a bit concerned about going to our room, but then we opened the door to a very spacious room with 2 balconies overlooking the Parte Vieja streets. We were thrilled! The elevator to the building was not in service; however, the hotel shares it with others in the building, so it wasn't their fault. Luckily it's on the second floor so we didn't have to carry our bags too far up the stairs!