Leiebiler i Florianópolis

terrible car

Fordeler: quick pickup

Ulemper: terrible car

Had to pay double insurance

Fordeler: Local Alamo service provider (Unidas) was great, from start to end!

Ulemper: I bought insurance on kayak online as suggested, just to find out that this package was for driver car damage only. I had to purchase additional 3rd party insurance which always comes with driver car insurance.....waste of money to kayak!

Forferdelig bil

Fordeler: Rask henting

Ulemper: Forferdelig bil

Terrible experience

Fordeler: Nothing, they wouldn't rent us the car.

Ulemper: Since they overbooked the car rentals they wouldn't honor ours because they don't get paid as much commision from online and since my flight was delayed they wouldn't let my friend pick up the car. I tried to add him as a driver and spoke to them over the phone giving him permission (but they purposely locked us out of the system and wouldn't permit and changes online). As a result all the cars on the island were rented and we were without a car. Very disappointed - I was paying more for Avis than other rentals because I assumed they would be professional and reliable. I was wrong.

Ulemper: Me cobraron 200 reales mas de lo acordado... El servicio es bueno pero cobran lo que quieren y no lo que se acordó cuando realize la reserva

Didn't even rent the car

Ulemper: I forgot my passport, but was told I could provide a copy. I did, but it was not accepted. The agent insisted on speaking English to me even though I only spoke to him in Portuguese.

Long process insurance not recognized

Ulemper: I purchased insurance through kayak and upon arriving in Florianopolis was informed they didn't know the insurance company and therefore had to block almost $3000 on my credit card. The rental process also took almost 45 minutes.. After traveling for over 24 hours it wasn't a pleasant surprise. Car was ok .