Leiebiler i Seattle

Ulemper: pick up was terrible - over an hour in line - then a long, long and slow experience with the clerk.

Closed????

Ulemper: We missed our flight into SeaTac and when I called Thrifty to re-scheduled they never mentioned that the branch we were renting from would be closed when we would get in. We accidentally went to the wrong branch only to be told the other office was closed and to rent a car from the open branch would cost 3x the price. The attendant was unsympathetic and rude to our situation. Very poor customer service skills. We ended up renting from Alamo because I was so turned off by the lack of service and poor communication when we called to re-schedule.

They over charged me by $265

Ulemper: When I arrived at 4:30 pm to pick up my rental car, no one was there, and there was a hand printed sign on the door adjusting their business hours to end at three pm, even though my reservation says that I will be there to pick up the car at 4:30. That was pretty annoying, but nothing I could do, so I came to pick the car up a car the next day. I was able to negotiate the same rate I'd had for the day before. My rental was now supposed to be from the fifth to the eighth, and was supposed to total $39 after all taxes and fees. The Ukrainian woman who checked the car out to me told me they would be closed on Monday at 3:00pm and explained to me the process for returning the car. On Monday the 8th when I returned the car, I followed all proper procedure, including writing the odometer reading on the checkout paperwork and signing and dating it. Two days later my card was charged $306.45. As soon as I saw the charge, I called to get things straightened out. I explained the situation, but was informed their records say I returned the car on the 10th, not the 8th. Oh really? That's interesting, since I've been back in Santa Barbara since 9pm on the 8th... After being disconnected 3x and getting no where, I called my bank to refute the charges. I have yet to hear from thrifty, and feel this was the worst car rental experience I have had. Ever.

Fordeler: Attendant helpful and solved first problem: online location booked was not at airport and needed a separate cab to get to it. Cab ride would have cover the additional fees the airport location charged so in long run easier to rent from airport location.

Ulemper: Not told the thrifty location booked would require a separate taxi ride as airport shuttle vans at airport did not go to it. Driver's side wiper did not wipe clean - left streaks, thus in rainy heavy traffic it was hard to see making a nervous and tiring drive.

Not where all the other rental cars were there are

Fordeler: The guy at Thrifty was kinda rude at first, saying we booked some other Thrifty place down the road, and that's why it was cheaper. When it said not at airport I thought none of the rental places are at the airport, because you have to take a bus to get to all of them. He did get me a car though at the same price so all was good.

Ulemper: You should say this location is not where the rental shuttle goes to.