Leiebiler i Moline

Make sure someone checks on return

Fordeler: Easy drop off

Ulemper: 3 weeks after we dropped the car off, they charged me $200 for tire damage, but refused to send me anything showing or explaining the damage.

FORD FLEX

Fordeler: Our car needed tires and suspension work. it rode rough. the headliner was very filthy. almost 30k miles on the car. I expect a newer car.

Ulemper: dirty car, bald tires. Brake noise.

FORD Flex

Fordeler: Vår bil nødvendig dekk og oppheng arbeid. Det tok taxi grovt. speil var veldig skittent. nesten 30k km på bilen. Jeg forventer en nyere bil.

Ulemper: Skitne bil, skallede dekk. Bremsen støy.

Fordeler: The car was decent (Kia Soul)

Ulemper: When I came to pick up the car no one was at the desk for about 15' (she was outside smoking). When I dropped off the car they simply took the keys at the desk and did not bother to check mileage/condition nor offer a receipt. When charges hit my credit car the amount was almost double the quoted amount. Had to waste my time to call home office to have corrected and there was no adequate explanation. Disturbing!

Issue with counter and checkout

Ulemper: I was assisted by a representative from Avis (covering for the Budget counter on a Sunday). The reservation was improperly transferred from Kayak to Budget according to the agent. The agent helped multiple Avis Preferred customers in line behind me prior to addressing my issue. The problem took close to an hour to resolve.

Fordeler: Car had good gas milege

Fordeler: Customer service at the counter was fine.

Ulemper: Car indicated low battery on key fob right away and the back of the station wagon would not open. We had to put suitcases in the back seat.

Fordeler: Agent at pickup was extremely friendly and helpful.

Ulemper: Car had some hail damage and damage on backseat. as well as other dents and scratches. the rental agent noted some but not all but was helpful showing damage we reported. Also, AC only worked intermittently. when we told the agent at return, she said we must have not been setting all the buttons correctly. She also was not helpful when we needed to change rental to a different dropoff because our flight was cancelled. Quoted us an additional $400 although I just had gotten an online confirmation for one size smaller vehicle for a total of $38. She said that size was not available and we would have to come back later. We went to Hertz for similar car available immediately for $51. Budget/Avis agent was not helpful at all.

Fordeler: Bilen hadde gode gass milege

Counter was closed

Fordeler: Nothing. The Dollar/Thrifty and Hertz counters were all closed when my delayed flight arrived.

Ulemper: Everything. The Dollar/Thrifty and Hertz counters were all closed when my delayed flight arrived.

Fordeler: nothing

Ulemper: They misled me saying the rental place was at the airport. Pickup place was not at the airport and had odd hours. Got there at 6:00 pm and it was closed.

Terrible experience

Fordeler: Absolutely nothing

Ulemper: I reserved the car well in advance. When I arrived at the Hertz airport desk after an on time 8pm flight arrival, I was told that my reservation was at a distant downtown location, but that it closed at 5:30pm. The airport Hertz office would rent a car for 2 1/2 times the price. They gave me a long, defensive explanation about how franchises work- I don't care- Hertz is Hertz. When you are provided with an address for an a city you haven't visited before, you do not have a context for proximity and I did not assume it would operate on bankers hours rather than traveler's hours. So much for sticking with a name brand company.Avis saved the day- thank you Avis

no rental! how do I get my money back?!?

Fordeler: When I got to the desk, 8 just had my debit card, the lady informed me that I wasn't eligible for a rental and in order to get a refund, I had to contact the company I arranged the rental with. I tried calling a number for Kayak I found on-line, but I couldn't reach a person. So, I'm out 159 dollars and change. And, no there was no writing on the Web page saying I had to have a credit card.

Ulemper: See above. The lady wasn't particularly nice, either. I would like my money refunded. I went to the Budget place at the next counter. I got a car, the people were very nice, extremely helpful. But, it cost almost $300. I would very much like my money refunded from Kayak. Kimberly Richards 1000 Blythewood Pl. Davenport, IA 52804 870 680 7502 bernieceisalways@gmail.com

Not maintained well

Fordeler: Not much

Ulemper: 3000 miles overdue on the oil change Windows were filthy

Ulemper: Counter agent struggled w prepaid reservation. Delayed getting car.

Fordeler: the van had a dvd player in it

Ulemper: The van that was given was a older van, had over 30,000 miles on it. It drove awful seem liked it needed new tires and shocks on it. I did share with Hertz employee, she gave me a 30 off next rental, however, I will not be renting from them again. I usually use National will go back to them and pay the higher price for a better vehicle.

I never got to moline because the customer service shut me down

Fordeler: No comment

Ulemper: Costumer service on Saturday messed up my whole trip.

Jeg fikk aldri til moline fordi kundeservice slo meg ned

Fordeler: Ingen kommentar

Ulemper: til kundetjeneste på lørdag klarte å rote til hele reisen.