It's not a 4 star hotel but maybe a 2 star! The cleaners came twice in the room when we were sleeping. Quite rude. The staff was not helpful. The swimming pool was very small and very cold. The rooms were very budget. And in addition to that even if we did not have breakfast, they presented us a bill in which someone gave our room number (without controlling chf 52!!!)... very disappointing!!!
The quality of the hotel, clean, good attention, and comfortable rooms The location (it must be clearer that is in the center of an industrial zone...) and breakfast price.
The staff were helpful and courteous. The complimentary breakfast was amazing, especially as an American who enjoys breakfast! The rooms were very inviting and comfortable.
Near the city center. No air-condition and the refrigerator is not work. And the gay in the reception use my credit with permeation from me.
the location of the hotel was good and near from the city have good space for parking , also there was a good sofa for sleep third person ther was children play ground in hotel hall . nice garden parking for the hotel was not free parking you have to pay 29 swiss frank per day , construction area around the hotel
Close to the location that I needed to be at. Had to change room; badly leaking sink in bathroom; much much too expensive!
nice hotel to stay with
Expensive but delicious breakfast Although we booked the room for three people, we were only provided with room items for two people, e.g. two chocolates!, two cups, drinks, towels. We were not provided with information about bedding for the third bed. I had to ring reception twice about this problem. Each time I was told that someone would sort this out right away. Eventually we discovered bedding ourselves in a cupboard and a staff member arrived andpresented us with an extra plastic beaker. I notice that other people have made similar remarks about this hotel.
Quality of service
Great Hotel great personal Only bad connection to the aeroport at night
I was attending a meeting at ETH. This hotel was much less expensive than hotels located closer to ETH. It was a short (and convenient) light rail ride away or a long, pleasant walk. The room (single queen) was small but quite usable. Everything was nice and neat but not fancy. There were a reasonable number of decent restaurants and a bakery nearby, and the location was reasonably quiet. I would definitely consider staying here again.
Staff was kind and helpful. It's location is 7 stations far away from the city center. If you would like to go out to the center in the evening, you can think about it once more because of the distance.
Good place , good region , near of train station , 20 minutes of downtown walking . Assist the necessities to businesses . Angela - Brazil
It was pleasant, easy to get to and clean. They did not have toiletries available in the bathroom, and did not offer a late checkout.
Nice clean room. quite location far from the center. need to use tram
Location was close to public transport and plenty of choice on eateries. Dirty coffee cups not changed out. Face towels removed from bathroom but not replaced. Used tumblers left as is.
Get a room not facing the noisy street.
i only like the location of the hotel. yes,i did not like some of the staffs...they are rude.especially the lady working on sunday morning at the reception desk!
welcoming staff and efficiency, very helpful with information regarding transport and tourism in Zurich. No
overall good hotel
Bed bug free bed I booked this online thinking it was a budget hotel, considering the price. Receptionist didn't greet us with a smile nor he was being rude or anything but room is already booked and we're checking in at 6pm so I guess he thought no need to be nice. Surprise came next morning. While we were checking out he asked 49chf and I was shocked as for why. It was for the breakfast we ate. Now, nobody told us anything about breakfast not being included and its hotels around this price range you would assume it is. I was really furious about it coz only salami yogurt and coffee at 22chf per person breakfast wow l. What a rip off! What annoyed us the most is that receptionist guy didn't give any info about absolutely anything but when it comes to collect money.... I even had to ask about the Internet connection, he said 'written on the paper', the stuff that he gave us with the room key.
It has a club and disco- so if you want a quiet night you need to stay on the side - these are smoking rooms- but clean- we originally had a n/s rm. too close to the action.
The hospitality was very good. Especially Christopher & Marcia were very good & kind in accommodating us, expalining about tour programs.
The size of the room was spacious, and the staff was very helpful. The tram was half a block from the hotel, and we were three stops from the main train station. We closed our windows at night because of street noise.
The friendly staff, cleaness, the location close to city center and amazing shopping area,fit my budget In my booking document the cost of my stay was 804chf but they reserved 820 chf
convenient to railway, tram and walk to main street.
The staff were very helpful with every question i asked!
Good Staff, noise by the road (tram), Expensive according the room rate.
The staff is excellent!! Good breakfast, good location, good value. My room was not "plush" but very comfortable with private bathroom and shower. It is very noisy. My room vibrated from the music in the bar. The church next door has bells that ring constantly even all night long.
Clean with good location. Hotel is also a venue for rock and other concerts. Heavy metal rock concert downstairs first night with afternoon sound check with bass vibrating our upstairs room! Concert over by 11pm though. In room fridge mini bar not working. Staff persons over 2 days not so interested in fixing or replacing it. We were counting on using this to store food which we had to throw out. We are very flexible travelers but didn't feel staff wanted to make much effort.
Very good location for transport Trains and Trams and for getting around Zurich. No free wifi
Friendly, helpful, efficient cheerful, clean, well priced, restaurant food was excellent, good breakfast, very well positioned for walks, shopping, railway station, main sites in Zurich we were on the 3rd floor and could still hear the basement disco though this did not disturb our sleep - families with children whould be put on 3rd or higher floor. Street side rooms a little bit noisy. More English channels required on TV
Very good location, staff amazingly friendly. the light in the bathroom was damaged
It is clean and well equipped. I like Ibid chain - because I always know what I'll find there, does not matter which country.
Hotel is relatively easy to reach from the HB train station, via tram and a 10 min walk. Room was dirty compared to other Hotel Ibis' we've stayed at before. Hotel lobby was also under construction so was a mess. We knew not to expect too much since the price is cheap by Zurich standards, but we expected at least comparable value to other branches within the same hotel chain.
not bad, good value for money for swiss prices, clean, comfortable, a little far from centre, but a few minutes with tram
I think that the only thing I liked was the rate. There was no air conditioning in the rooms as was falsley advertised. What they actually had was air-'COOLing' which was not cooling enough since it was very warm. There were no sockets in the rooms to charge anything! No laptop, no mobile phone...nothing. It was far from everything except the train station. Nothing close by this hotel!
the reception staff had no idea where the hotel was located which made it very hard driving to it and the night staff were frankly rude. the reception staff had no idea where the hotel was located which made it very hard driving to it and the night staff were frankly rude.
The stay was as expected (because I have visited other Ibis hotels earlier). Parking was easy and all basic things covered well. Air conditioning would be useful in summer. The hotel happened to be under some minor renovation at the time of visit.
it was same as described so we were happy. Hotel staff was good and helpful.
Room is clean, tough small. Staff are friendly and helpful. lousy location! Located in developing industrial estate, with lots of construction going on. About 10 mins walk from train station. Will recommend for business or brief stopover. Not for holiday makers.