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NOT MUCH READ BELOW Stayed in Hotel, When arrived no Cot as requested, Took 2 hours to get one, Power cut caused Mayhem. My wife is pregnant nearly fell in corridor as no emergency lighting. Also stuck in our rooms 5th Floor, no TV's as no signal. The lifts were down as well
All staff were friendly & accommodating. Our flight was early, and we arrived at hotel before check-in time. The manager/bellhop were very accommodating, helped take care of luggage & help us relax. After a long overseas flight, this was so appreciated.
The hotel is relatively new. Shower:no water pressure, and water changes from cold to extremely hot all the time.
It was modern, had a pool and sauna. I did not like the location. If I'm to go to London next time, I'll make sure to get a hotel right in the city. This one was way away, so we wasted time commuting every day.
Hotel, breakfast, staff. Location
Friendl staff, large rooms, plentiful breakfast options The last day we were there the a/c was releasing a horrible smell.
Great location. Great staff. Best hotel experience.
Clean room and nice view from the bar. Quick checkin Service and breakfast was very average. Nothing special
Great service. Reasonable food prices. About 5-10 minutes walking distance from the tube/train. Very convenient. Just a couple of walking minutes from a mall. About 15min driving distance from downtown/major tourist atractions. Wish it was right in the heart of downtown/major tourist attractions, but it was really close to the tube. Sometimes hard to park downtown anyway for over 2 hours.
Very nice. The staff went absolutely above and beyond for us. I chose the location, but it was farther from downtown than I wanted. Hardly the hotel's fault.
The food is outstanding! Not enough towels to control the flood from the shower.
Spacious room by London standards. Very comfortable. Easy access to underground and rail. Expensive restaurant.
The rooms are quite spacious and always kept clean. Most of the dislikes were my personal ones: the tube was not working but the city provided assistance to bus; late nights seemed pretty lonely and quiet for an arena area--no sports bars or late night shops Oh,
The front desk manager was great. Very friendly and knows how to do her job. Hotel was great. Very close to Wembley Stadium.
jeg synes jeg fikk fikk mye for pengene i forhold andre opphold jeg har hatt i london Jeg synes det var vanskelig å forstå om man skulle betale eller ikke for ekstra barnesenger. etter å ha lest på nettsida trodde jeg at jeg skulle det, men det viste seg at jeg ikke trengte det.
Veldig fint hotell.
Bra badeavdeling Prisen er for høy ifh til faciliterer på hotellet
lavpris hotell, gammelt og slitt rom, ok for korte opphold, kort vei til toget Masse arbeide utenfor da vi var der, begynte og dure kl 0530. Dårlig bad/renhold av bad
Hyggelig personale, greie rom
Var naert Heatrow, enkel transport til/fra. Men bussbillett automat paa Heatrow var ikke brukelig. Aksepterte ikke visa kort. Bedre lydisolering mellom rommene, raskere bestillig av taxi fra hotel til Heatrow, ikke opplyst at taxi ikke aksepterte visa eller mastercard som betaling, kun kontant.
Luftige rom. Bra service under matservering. Jeg hadde faktisk store problemmer med å finne frem til Hotellet. Var innom 3 andre hotell for å spørre om veien. Kjørte rundt i 2t, så der angret jeg nok litt på beliggenheten i forhold til utdelt kart.
Lav pris og beliggenheten passet meg bra. Det er kun 15 minutters gange til kontoret.
friendliness and helpfulness of staff....good clean hotel that suited my requirements... just wanted to sleep so didnt find any...
Reception Staff (Rebecca and Natalie) were exeptionally professional, helpful and friendly. Desk top needed a wipe. Air condtion unit smelled.
The hotel was clean, staff friendly, as described on the booking Had to pay for Wi-fi which is normally free at most hotels
Excellent hotel very clean staff very friendly. Food in ajoining pub very nice
it was clean, the staff were friendly and pleasant. The room was a good size, and the bed was comfortable ! The only thing missing was a fridge in the room :)otherwise great
Cleanliness & helpfulness of staff Would have liked more precise details of the different hotels in Hayes area when booking on line. I booked for Hayes, when in fact the one I wanted is classified as m4j4.
It was easy to get to and suitable for us near Southall the banging of the doors during the night, the room got very hot during the night and the AC failed
Combination of location to Heathrow and the room rate plus free car park. Shopping Centre across the road good for light snacks. Restaurant next door is a good mix as well; it was also the location for the included breakfast. Price of internet access too involved and costly when a short period only required.
I like it's location for easy access to Hayes & Harlington Station which enable's you to get to London,Also Heathrow is just a 3 mile bus ride away. The breakfast leaves a lot to be desired my idea of an English Breakfast includes bacon.
Location and friendly staff. The hotel was very dirty.
The staff were extremely friendly and allowed us to hang around in the lounge all day after we checked out. Made it easy for us. Thanks!
well it was cheap and clean room was very small.. cats would have problems swing mice around... well you get the idea... no towels in the room, had to ask and no mike for the coffee again had to ask felt it was a big favour that they let me have some, oh and the beds are covered in a plastic sheet-not good !
Proximity to the airport. The room was dirty, bed was old, pillows were no doubt full of dust mites, and the neighborhood was dirty and run down. Boarded up buildings and trash everywhere.
good service, quiet location
1. The room was freezing cold on arrival, and it need not have been, as the hotel heating system was ok. The staff had simply neglected to prepare the room for our arrival, the radiators in the room only required switching on one hour before we arrived and all would have been much better. 2. Car parking facilities were poor and information was inadequate .
Breakfast was included Location- too far from Heathrow, a cab ride was GBP38, nearly equal the cost of the hotel. The hotel has a cheaper arrangement with a local driver, for GBP10, I wish we had known.
The reception was very helpful and welcoming. The neighbourhood between the hotel and the train station was very intimidating.
Having spoken to the new owner who took charge in January, we think the hotel will be really nice when all the work has been completed.