Comfort of room and privacy when out on balcony,quietness at night and very pleasant staff. Indoor pool and spa were closed for half of our stay to carry out maintenance work.
location when trying to leave no once would open the gate. staff were chatting
the hotel its self and room maintaince work around pool and spa closed for 1 day
very relaxing value for money will recommend to friends nothing
Rooms had the wow factor,unusual but lovely bathroom area,glass wall shower different than anywere we stayed before.staff were very helpful and polite.pool area was lovely and very large pool. did not like the card system to get your towels for the pool.there are easier and more simple ways,if pool was busy it would be a bit confusing.they seemed to do a lot of maintance work to a new hotel.sections were closed off for the duration of our stay[indoor pool]etc.we booked this hotel for a number of reasons and the indoor pool was one because of the time of year we were going [nov]with it being a new hotel i persume these were teething problems but we would return again
chic graet servive
Reception staff very helpful and friendly. Room very comfortable and room service very much on the ball. Public areas a bit odd - lacking warmth and character,but made up for by the room.
excellent service, clean, relaxing and comfortable
If you have kids and want to stay on an hotel that has everything for you and your kids, this is the one. Amazing pools (one with sand), garden to walk and relax and a great place for our kids to play. One thing that i do not like, in this hotel and the other 5 stars hotels, is when we get to the pools, all the sunbeds are with towels and we do not have none where we can lay down and rest. The hotel should have a person to check the sunbeds that have towels but the persons went to their room to relax and remove them so other guests could relax by the pool.
This is an excellent resort that I would recommend to others. The staff in particular was first rate.
The hotel was modern,well designed and has superb rooms,beds,swimming pools,gardens,spa and location. The staff are generally well trained (with 2 exceptions!) polite,motivated and efficient. The breakfast was excellent and our entire stay was very enjoyable and one of our best ever experiences. The gym was a bit weak in comparison to the rest of the hotel and could have had better weights and better air conditioning
Very relaxing, with everything we needed within the hotel grounds.
the location, the staff,the room,the facilities all superb.
everything breakfast fantastic and spa so proffesional cant wait to return but i work on a budget so will only be able to go when rates are good
500m waking to the beach. 500m waking to the center...the best hotel in portugal...
the apartment was well laid out and very spacious distance from main centre - marina
Luxurious apartment in quiet location. Fantastic spa / facilities. Welcoming extremely friendly and helpful staff Nothing to criticise.
location and accesibility no information in rooms about hotel or town, couldnt get room serivce
Lovely surroundings, great weather, near golf courses. Nice rooms. Excellent breakfast. Would need a car as a outside villamoura . Problems a couple of mornings at breakfast in having to wait to be seated. No bowls or plates left for cereals. Other mornings no cereals. Also only one restaurant open in evenings with mostly buffet service.
The apartment was lovely, well decorated and modern. The hotel had a great atmosphere and the staff were very pleasant, especially Marco and the restaurant staff.
Excellent resort; our 3 bedroom appartment was equipped to a high standard; one bedroom with a king-size bed .. the other 2 rooms had 2 twin beds put together ,, so can easily sleep 3 couples. Breakfast was fresh and good selection. General manager allowed us to check out late which meant our last day felt like another full day of vacation. There's a very nice 1-star restaurant called Willie's next door ... Would recommend to all (if you're willing to pay 15-20 for starter and 30 euro for main)! if you want to be close to the beach .. this hotel doesn't offer shuttle service off-season. Wasn't a problem to us at all (we had a car) .. but just be prepared for a nice walk .. because of the 'winter' season some bars weren't open .. again didn't feel it presented a problem as remaining offer was more than enough ...
Appartment fantastic,immaculately clean.bit out the way but a minibus always available to take you to the beach or marina.to quiet for our kids who are 16 an 19 but fab for me.great location for all golf courses,so the hubby says.would defo go back. We tried to check in at the front reception of the hilton hotel because that is were I thought id booked and you can use all these facilities,its all the same complex.but the man on reception treated us like the poor people and sent us round the back to another reception,which was like the tradesman ent.there was no need to talk down to us its the same hotel and without us he wouldn't have a job.
Superb weather in October, south facing very private well equipped apartment, great location - not in the town but close enough. Barking dogs from house overlooked. Not incessant but enough to get on your nerves at times.
The apartments are fantastic. We didn't travel with our children but will definately stay again and will take them. It's a shame that the Hotel does not offer room service to the apartments and it was dissapointing to arrive to a totally empty fridge. The first thing you have to do when you arrive is find the local super market and stock up, I had been told that a welcome pack would be there on our arrival..
Excellent hotel and facilities, very well furnished flat with everything anyone could want. We will be returning to this hotel.
Beliggenheten var perfekt. Rommene var rene og fine. Utsikten fra balkongen over havneområde og byen var nydelig. Bassengområdet på takterassen var også flott, med snackbar. Personalet var hygeligge og hjelpsomme. Kan trygt anbefale dette hotellet. Var ikke mye minus med dette hotellet. Skulle det være noe. må det bli avstanden til stranden. Men du kom deg enkelt og billig til stranden med bil eller båt. 10 min. kjøring.
Fin beliggenhet sentralt i Faro. Utsikt fra balkongen til marinaen og konsertparken. Lite, men veldig ordentlig treningssenter som også tilbød gruppetimer. Bassengområdet på taket kunne hatt godt av noen friske grønne planter og folk til stede i kiosken/håndkleutleveringen.
Beliggenhet i forhold til mitt besok Forferdelig daarlig personal i resepsjonen
Flott hotell, god beliggenhet til en billig penge.
Ok rom, bra lyddemping. Kunne vært bedre rengjort, fant brukte tannpirkere på rommet. Aircondition på det ene rommet virket ikke. fikk ikke fikset det før dagen etterpå. Burde vært oppdaget før vi ankom. Forferdelig å sove der første natten.
very nice and new....luxury.... very noisy appartments....due to the floors...when neighbours walking or moving chairs....you hear it all very clear...too clear.
To find the hotel is an experience. It take us more than an hour. - The parking spaces are very, very small.
The tranquility of the place, huge rooms, very good service.
The Staff were excellent and the apartment we had was more than we needed and a great price
Hte restaurant Staff
The hotel and apartments were beautiful. Even though the. Complex was a 5 minute drive from the marina a complimentary bus was provided and if the times were not convenient a taxi was only 7 euros. The apartments were well equipped and the furnishings a very high standard.. The restaurant in the hotel was very expensive and a limited menu. They were catering for the golfers not the familys.
The Residences at Victoria appartments were immaculate and had all the facilities required and more, they were extremely comfortable and serviced each day to a very high standard. We used the pool at Tivoli Victoria and beach facilities at Tivoli Marina hotel which were both fantastic. The breakfasts were fantastic and the food in the gourmet resteraunt at the Tivoli hotel was lush. A lovely hotel vith very accomodating and helpfull staff.
the first class facilities and wonderful staff no
+ nice design + minibus to marina - quite expensive - far from beach
This is a new modern hotel very pretty and very comfortable.Excellent breakfasts. However the rooms which are very comfortable and modern were not serviced properly and the beds had an awful smell, later we were told that it was from tyhe feathers used in the bedding. Not enough towels, floor mats or even soap. the housekeeping.
location, service mini bars have been removed since I was last there. they have a silly little idea of charging for the safe locks. they would be better charging the price they actually want for the room.
Good value for money and the location close to the marina was great. The room was excellent and we had all of the facilities that we needed Nothing comes to mind
Liked the vicinity
the hotel is too old an is not a four star grade
good location close to marina , beach and good access to golf. poor sunshine around pool deck / noisy on a couple of nights late ie 3/4pm
Third year in succession, staff & location excellent, friendly and relaxing.
Clean, comfortable & fairly priced Treadmill in Gym not working - Sauna also not working
Location, pool area, steam room. Whilst adequate and reasonable value at the reduced price, the room was not to the stated standard and not worth the full, high season price.
We received a free upgrade to a senior suite as they could not accommodate request for adjacent rooms. The suite was perfect, on the top floor with a large balcony offering fantastic views over the marina. Very clean, very good standard of housekeeping. The food offered at breakfast could have been more varied and the hot food could have been hotter. I would have expected some made to order breakfast items Eg omelettes, fresh fried eggs, pancakes etc. in a 4star hotel. Bar / foyer area could be better furbished and the indoor pool area is poor.
Value for money and beside the beach
Willingly upgraded our room from twin to double at no extra charge. Great restaurant. Fantastic buffet breakfast. Beautiful relaxing surroundings. Close to the marina for pleasant after dinner stroll. Noisy guests returning to their room in early hours of the morning.
breakfast excellent. location excellent no tea making facilities in bedroom. tv stations very limited
The hotel staff advised us to book thru booking.com as we would get a better deal. Also once we had booked they upgraded us to a club room which had a bed big enough for at least 4 adults!!! Although the included breakfast had a wide choice, the cooked food was not the best I have ever had.
the room was nice and large, big comfy bed. breakfast was always the same and a bit dull. plumbing was leaky. booking made via booking.com did not work and the staff were notvery helpful about this.
Location and price were good and staff very obliging and pleasant. It is little bit dated and really only 3 star at best.
Location, spa, breakfast In a 5 star hotel room, I wuold expect iron and kettle
Cleanliness and good service
As you would expect. The towels in the room were poor. During our stay there were some groups especially around the pool area who wer badly behaved and the language they used was disgraceful. I understand that this is a difficult situation for the hotel but I feel that someone should have at least tried to deal with this group on behalf of the other guests. Because of this I would find it difficult to return to the hotel
Shuttle service to golf courses and the golf desk person at the hotel very helpful No sky news or sports in the bedrooms, Very dissapointed with just having bbc and cnn news only.
Good size of room. Need WiFi on all floors.
excellent value for money front desk could be a bit more friendly - especially the men
Very high standard of comfort and excellent (very helpful) staff, particularly Lilian-Hoey-Manuel
First of all look for the hotel Olympus. It is not Luna Olympus. The hotel offers a great location in the centre of Valmoura which was an ideal location for us. We hired a car and drove around the Algarve. Recommend a visit to Silves and Alte with all its narrow streets and charm. The hotel is close to the marina, shops, restaurants, golf courses and the coast. All the hotel staff were welcoming and very helpful and spoke English. The breakfast had a good variety. The room size was plentiful and had sufficient cutlery and crockery if you wanted to dine in. Our room had a balcony with some views. Our room had a sofa bed in the main room which we only used as a couch. However this was not very comfortable. A safe deposit box is available at 1.5 Euro's per day (Jan 2010). Overall we had a great experience through our six day stay and would return and recommend Olympus Hotel and Valmoura. The uncomfortable sofa bed as a couch.
staff is courteous T2 rooms are very spacious
Location of the hotel to the marina was excellant. Rooms were cleaned daily.My sister had to go to a dentist and the receptionist on duty kindly drove her there. Unfortunately I cannot remember her name but she went out of her way to assist and help us.It is not ofter you get this kind of service so well done to you all. I would like the bar to be open a bit later in the evening
Friendly staff. Good central location. Rooms are very spacious-truly an apartment size parking not easy. breakfast was a bit ordinary -orange juice was very bad
Location, cleanliness and great value for money Breakfast was very average
good pool close to marina very old and temperamental lifts
Pleasant stay. Centrally located - minutes from Marina, shops and restaurants. Apartments were large and very clean. Staff very helpful and pleasant
Nydelig frokost, fantastisk italiensk restaurant med uslåelig utsikt over havet. Stort hotell men virker aldri overfylt. Rent overalt. Hyggelig betjening som alltid yter det lille ekstra: kommer for eksempel rundt til alle solsengene ved bassenget på ettermiddagen og serverer gratis melon og ananas. Hyggelig! Gode drinker i baren. God seng! Er generelt veldig fornøyd! En lang trapp ned til stranden kan kanskje være en utfordring for noen, men er en benk midt på så man kan hvile seg litt og de aller fleste kommer seg greit opp, selv eldre mennesker.
Et flott hotell,praktfull beliggenhet,god service,fantastisk frokost Gratis internett
Excellent location Free internet connection should have been available
This hotel is everything you could wish for on a relaxing holiday. The service was amazing, the food was delicious, the location magnificent, I will be telling all my friends
Beach front, very quiet, beautiful gardens. Excellent swimming pool with warm water. Near Santa Eulália center. For a 5-star hotel, the carpet is a bit used and with some stains. Sauna and turkish bath are not included in room rate.
My 18 year old daughter and myself returned for a 2nd time in September. We love the hotel, particularly the beach side location. The food is very enjoyable. The pool areas clean and beautifully appointed. The breakfast selection is varied and fresh, nearby snackbars offer a selection of food whilst enjoying the sea view Although expensive, we always feel relaxed and refreshed after our short stays.
A wonderful oceanfront property full of amenities and lots of charm. I went in the off season so it was magical and relaxing. Good restaurants, good food, complete gym and spa and an amazing beach at the doorstep. Really enjoyed my stay. The lack of a tea kettle in the room
the hotel, the staff, the beech and every thing connected to the hotel was fantastic this is a 5 star hotel make no mistake about it,i would have no hesitation in recommending to friends and family if i visit portugal again i will be making another booking at the grande real santa eulalia
Friendliness of the staff, faclilities good, location good Beds were not 5 star standard ( they were rather hard )
The staff were really helpful and polite, especially in reception and in the restaurants. The food in the buffet was ok and we liked the choice of the other restaurants. The beach was great. The room that was advertised as resort view was of the car park. The overall standard was not that of a 5 Star hotel - just a 4 star. The Kids club was basic. The beds were extremely uncomfortable and you had to pay for sun beds
Relaxing by the pool, having bbq lunches, strolling into Albufeira. Bus transfer facilty was very convenient. Trip to Golf Academy was most enjoyable The restuarant menu in the evening was very limited and the Sunday buffet was very disappointing when one was used to the buffet at lunch time. The food generally was of very high standard so this was disappointing
Surroundings, Club Atlantico, Restaurant, closeness of beach to eating places Should have been water in room for our arrival
Hotel is very nice because of his separte T0,T1,T2 suites. These suites has separte living room and bedroom and a kitchen. The total cleaning is done for you
Breakfast Spa and Staff.
Veldig fint hotell som lå rett ved stranden. God frokost, fint bassengområde og veldig serviceinnstilte ansatte. Hotellet ligger like i nærheten av The Strip, men et stykke unna Old Town.
Meget bra beliggenhet og god frokost. Hotellet ligger nær strand, restauranter og butikker.
Fantastisk design på siuten
Don Pedro is 100 mts from the beach and the same to the bars and restauraunts of the harbour area. The 1 bed apartment is quite spacious and has a large balcony.
big room, nice view the decoration seems basic
easy reach of beach shops and surrounding areas tv program choice
super location, very friendly staff, most enjoyable.
A very relaxed enviornment and tranquil, peaceful neighborhood with little external noise.
Location is fab central for Marina and local pubs and the beach. Not that i didnt like it but felt it abit strange having to go to the Dom Pedron Golf hotel for our breakfast each morning?? This was good in a way as we'll hoprefully look to stay there next time we go to Faro!!
I booked a single room and got a large very nice balcony pool view Breakfast was poor
The proximity to the beach and the shopping area is very convienient. The climate was perfect. We would have like to have dined occasionally in the hotel but this was not available. We were there is October and the restaurant was not open.
very friendly staff and comfortable room can be very noisy outside at night through to the early hours of the morning
enjoyed stay and having own apt and size of same layout of foyer area, found it sparse and seating very like an office area.would prefer more comfortable surroundings and seating.