extremely professional staff, wonderful room, amazing location, a simply extraordinary hotel nothing
comfort and design of the room,view breakfast is too expensive
Location, location, location. Felt small & discreet. I cannot fault it. (I did not have any meals there, however).
The staff was very rude. Not the standard for a 5 star hotel.
Friendly, great service,comfortable room Difficult to find hotel
The dependent at the lobby was rude. The room they gave was not ready, there was an empty champaigne bottle with the corresponding dirty glasses. To make matters worse, it was time consuming to resolve. The room we ended up with had two full size beds together, with separate linen for each, instead of a king/queen size bed. The waiters at the bar and common areas were rude. My husband and I were celebrating our anniversary. In 30 years this is the most we ever paid for accommodations AND the worst service we've received.
The location was fantastic. Buffet breakfast in the morning was delicious and the restaurant is great for people watching at any time - the staff is wonderful. One of the best Aperol Spritz I've ever had. The room was large and despite how busy it was outside, it was very quiet inside - it even had electric shades to get the room really dark. Venetian glass chandelier and lamps were a beautiful touch. The hairdryer was awful - really needs to be upgrade. The cost was extremely high and I'm not sure it was worth that amount. The bed was like sleeping on a board - but some people may like it that hard, and the pillows were flat and hard. A few simple upgrades would have made the stay much better.
Location Breakfast Very dirty furniture.
Hotellet lå fint til med kort avstand til de ulike severdighetene. Det var rent og personalet var serviceinnstilt. Hotellet og hotellets restaurant lå ved kanalen der Gondolene stadig gled stille forbi. Her var det mulighet både for opplevelser og avslapping/rekreasjon. Nei, her var det ingenting å klage over.
Bra frokostservering, sentral plassering, grei service Litt vanskelig å finne frem, må ha en enklere forklaring på hvor hotellet ligger i forhold til enkleste ankomstvei. Ble plassert i et anneks, uforbredt på dette, gi info om dette på nettet. Sjekk at lyspærer er i orden!
Service og fasiliteter
Sentral beliggenhet. Kort vei til Marcusplassen. Det ligger en hyggelig resturant like ved hotellet. Frokosten er ikke den beste. Vanlig kaffe er ille. De serverer trakte kaffe som smaker ille.
The hotel is beautiful, like staying in a museum. Having breakfast surrounded by frescoes was a unique experience I asked the front desk to help me book a train to Florence the night prior to checking out. They told me that they could not do this for me, but not to worry as the trains don't sell out anyway. Unfortunately when we showed up at the train station, the train to Florence we needed was sold out ruining our plans for the afternoon. I stayed in two other hotels on this stay in Italy and in both the staff booked train tickets for me
Service was good Cost of mini bar and breakfast was not freshly cooked