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Beautiful building, location, and room Staff did not have a very helpful or accommodating attitude, we were surprised to find out, and we had several experiences of not feeling the service was good with front desk staff particularly. Orange juice at breakfast not included and charged 14 euros a day for 2 fresh orange juices.
the junior suite was very tasteful with nice size bed and room on arrival we met someone at reception who was not very pleasant but the next morning we did not have to deal with him and the rest of the staff were lovely throughout out stay. The hotel does not have a great bar facility but the setting and the food in the restaurant on the canal was excellant and matched its 5 star rating. I would stay again as it is only getting on its feet with opened only four months.
The hotel is beautiful, like staying in a museum. Having breakfast surrounded by frescoes was a unique experience I asked the front desk to help me book a train to Florence the night prior to checking out. They told me that they could not do this for me, but not to worry as the trains don't sell out anyway. Unfortunately when we showed up at the train station, the train to Florence we needed was sold out ruining our plans for the afternoon. I stayed in two other hotels on this stay in Italy and in both the staff booked train tickets for me
Very easy access to transport both public and private
The facilities were beautiful. I was disappointed that we could not receive a late check out after my running of the Venice Marathon. I was told that at 1pm there were no rooms availible for a quick shower.
Service was good Cost of mini bar and breakfast was not freshly cooked
The hotel is beautifull, and clean A bar to have a drink would be nice. The hotel is a little far away from St Marco.
Excellent location and superb view on Grand canal from my room. The room number was 103. I would really recommend it. Breakfast was rather modest. Also as some reviewer already said the hotel lacks atmosphere. It is all too silent. Interente is bloody expensive but one can use Venice connected for EUR 5 a day.
i liked the design of the hotel the intenal and the external and the servies of the hotel its one of the best hotels
Imaginative use of an old building, with beautiful public spaces and spacious bedrooms, first-rate facilities
Exceptionally beautiful building, gracious and low-key atmosphere of tasteful opulence.
Beliggenheten er ideell, stille og rolig og rett ved Grande Canal. Hyggelig betjening, nydelig frokost. Rommet var stort og flott, lekkert bad, gode senger.
Det så helt nydelig og nyoppusset ut. Dusjen - det rant vann utover hele gulvet ved normal bruk (massasjedusj og boblebadekar.
det var lett å finne, bra beliggenhet og flotte rom.
Veldig hyggelig hotell med bra beliggenhet. Litt dyrt, men verdt pengene
Veldig fine rom og bra renhold samt at hotellansatte var veldig hyggelige. Hotellet ligger veldig sentralt Kunne tenkt meg mykere madrasser i senga.
Alt var perfekt, fra serviceinnstillt personale, rom med atmosfære og nydelig frukostbuffet. Dessuten sentral beliggenhet i stille omgivelser uten støy.
god beliggenhet,stille om natten, rent og delikat ønsket kanskje et navneskilt utenfor
Veldig fin beliggenhet og hyggelig personale. Stille og rolig til tross for nærheten til sentrale attraksjoner.
Veldig god service. Rent og fint. Meget sentralt. Flott takterrasse.
Hotellet er flottere enn på bilder. lekre rom, optimal beliggenhet og meget hyggelig hjelpsom betjening. nei.
Beliggenheten, kort avstand til alt av interesse. Et utrolig delikat hotell, både interiørmessig, kvalitet og renslighet. Frokosten, den var ikke bra. Droppet frokosten dag to på grunn av dårligt kvalitet. Brødet gammelt og seigt, lang ventetid på kaffen som ble servert ved bordet, dårlig etterfyll av mangler på frokostbuffeen. Hadde jeg vist bedre hadde jeg bestilt rom uten frokost.
Nydelige og rene rom. Utmerket takterrasse med bar. Hyggelig betjening. Sentralt i Venezia. Meget kort vei fra ferjekai. Kan absolutt anbefales. Noe mykere senger.
Sentralt og rolig Sengene og puter. Madrasser var for harde. det samme gjelder puter
God service, hyggelig personalet, sjarmerende hotel og meget renslig.
hyggelig peronale, flott beliggenhet,rene og fine rom nei
Great hotell, helpful exellent staff, old, but beautiful atmosphere and viuw
The staff were fantastic, very helpfull and friendly. The room was exactly what we expected. Will return there again on our next trip to Venice.
Beautiful building in excellent, quiet location. Tasteful rooms. Friendly, felt like being a personal guest. Lovely courtyard garden.
Most welcoming, accommodating and helpful staff Beautiful rooms and decoration Enclosed garden with breakfast served outside and impressive waterfront access Air conditioning in bedroom room not really powerful enough to cope with the extreme temperatures in July August
The building and the location are fantastic, one of the nicest buildings I have stayed in.
Everything, beautiful building, helpful staff, great breakfast. No.
Just great Price
The hotel is quite exceptional, combining grandeur and intimacy; wonderful architecture, exceptional breakfast, very quiet and spacious rooms and an excellent location off the tourist track.
Service straight from the heart by very attentive staff. Beautifully restored 16th century palace with lots of character Nothing at all
Tha Palazzo is simply breathtaking, it truly is a palace. Very historical yet comfortable and inviting. Silvana met us as our water taxis landed with a huge welcoming smile and kindness. She is truly what made our stay so sensational... she is the essence of the Palazzo, we were wondering if she ever left, she was always available. That we eventually had to leave.
The friendly service and comfortable surroundings.
The view from the balcony was excellent and the bedroom one of the best we have ever stayed in.
The proximity to the center of Venezia
The owner was very helpful and had excellent restaurant recommendations! Our room had a wonderful view of Rialto bridge and the Grand Canal...with a balcony just steps outside our door. Thank you!!
great location.being able to sit outside on balcony overlooking grand canal shower not good enough for any room let alone superior room
It was better than being home. Incredibly sincere and friendly dialogue with hotel staff. Nice hospitality.
Room was a lovely size and better in real life than appeared in the photos. Staff were friendly and pleasant. Location was fantastic and price very good considering this! Could have done with some music or tv in background during breakfast - very silent especially as we were often only people eating.