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The hotel was in a lovely location which was also one of the few areas not to flood during high tide. A very pretty hotel with lovely quality furnishings. Good for a romantic getaway. The staff although helpful, put others before us even if we were first all the time, seemed to be dependant upon which languages were being spoken.
The breakfast was wonderful. The ambiance and decor was what I had imagined of Venice. Great location.
The breakfast, the location and athmosphere of the hotel was excelent. The staff was also very friendly. We asked for a bottle opener, and got it right away.The takeaway breakfast we asked for was pour, but it was prepared for 5 am. The bathroom is elegant, nice double shower. No view from the room, even if it was promised. But on the other hand, the hotel is in a good, nice location (easy to find it), and the room is very quite. (Except the noise of a contruction in the morning)
The decor of room & hotel in general, especially the breakfast room. Excellent location. Polite staff. We stayed in the Falier Suite and thought it was a little small. We've stayed in bigger junior suites. Bathroom was surprisingly small. It was unbelievably noisy very early in the morning. We had a late departure from Venice and had to leave our luggage at the hotel. Any other hotel I've ever stayed in has had a luggage room but we had to leave ours outside the reception.
convenient location; beautiful decoration and luxurious furniture in the room; good service of hotel staff; internet service. complicated structure of the building (hard to find room)
Very pleasant staff. We were a family of 4 and had a duplex room which was great.(room 105) There are no communal areas, just a small reception amd a small breakfast room. Nu loung/seating areas.
The staff was freindly, location was good
perfect location! nice breakfast
The location No Complaints All very good
Location was great, with our room having a view directly over a side canal just off the Grand Canal. Took a gondola ride from our doorstep. Breakfast service was good, and WiFi reliable. Will definitely consider staying here again if we return to Venice. Tip: Although you can book a shared water taxi on a small boat that will let you off right at the hotel doorstep, we found that to be cramped, hot, and had a indeterminate wait time. As long as you don't have too much luggage, I recommend just taking the Alilaguna Blue line ferry to the Nove stop. From there, it's only about a 10 minute walk, with only 3 or 4 bridges (with stairs) to cross to make it to the hotel.
Location is brilliant. Very Venetian and slightly quirky but with very modern bathrooms. We missed breakfast because we had to leave for the airport at 7am and it didn't start until 8am.
Veldig fine rom og bra renhold samt at hotellansatte var veldig hyggelige. Hotellet ligger veldig sentralt Kunne tenkt meg mykere madrasser i senga.
Veldig fin beliggenhet og hyggelig personale. Stille og rolig til tross for nærheten til sentrale attraksjoner.
Alt var perfekt, fra serviceinnstillt personale, rom med atmosfære og nydelig frukostbuffet. Dessuten sentral beliggenhet i stille omgivelser uten støy.
god beliggenhet,stille om natten, rent og delikat ønsket kanskje et navneskilt utenfor
Beliggenhet, vennlig og serviceinnstilt personale, helhetsinntrykket. Frokosten.
Hotellet ligger veldig sentralt og er et personlig og hyggelig hotell. Personalet var veldig hjelpsomme ved spørsmål om transport, severdigheter etc.
Veldig bra beliggenhet til en forholdsvis rimelig pris. Rommene var fine,med hyggelig betjening og veldig god frokost.
Utmerket beliggenhet og god verdi for pengene! Veldig rent, god frokost og service. For varmt på rommet. Dårlig utlufting/luftemulighet. Men det er ikke lov med aircondition før 15. mai i hele byen.
Det så helt nydelig og nyoppusset ut. Dusjen - det rant vann utover hele gulvet ved normal bruk (massasjedusj og boblebadekar.
Beliggenheten er ideell, stille og rolig og rett ved Grande Canal. Hyggelig betjening, nydelig frokost. Rommet var stort og flott, lekkert bad, gode senger.
Veldig hyggelig hotell med bra beliggenhet. Litt dyrt, men verdt pengene
det var lett å finne, bra beliggenhet og flotte rom.
Beliggenheten, kort avstand til alt av interesse. Et utrolig delikat hotell, både interiørmessig, kvalitet og renslighet. Frokosten, den var ikke bra. Droppet frokosten dag to på grunn av dårligt kvalitet. Brødet gammelt og seigt, lang ventetid på kaffen som ble servert ved bordet, dårlig etterfyll av mangler på frokostbuffeen. Hadde jeg vist bedre hadde jeg bestilt rom uten frokost.
Nydelige og rene rom. Utmerket takterrasse med bar. Hyggelig betjening. Sentralt i Venezia. Meget kort vei fra ferjekai. Kan absolutt anbefales. Noe mykere senger.
Sentralt og rolig Sengene og puter. Madrasser var for harde. det samme gjelder puter
Hotellet er flottere enn på bilder. lekre rom, optimal beliggenhet og meget hyggelig hjelpsom betjening. nei.
Veldig god service. Rent og fint. Meget sentralt. Flott takterrasse.
The building and the location are fantastic, one of the nicest buildings I have stayed in.
Just great Price
The friendly service and comfortable surroundings.
Service straight from the heart by very attentive staff. Beautifully restored 16th century palace with lots of character Nothing at all
The hotel is quite exceptional, combining grandeur and intimacy; wonderful architecture, exceptional breakfast, very quiet and spacious rooms and an excellent location off the tourist track.
Most welcoming, accommodating and helpful staff Beautiful rooms and decoration Enclosed garden with breakfast served outside and impressive waterfront access Air conditioning in bedroom room not really powerful enough to cope with the extreme temperatures in July August
Everything, beautiful building, helpful staff, great breakfast. No.
Tha Palazzo is simply breathtaking, it truly is a palace. Very historical yet comfortable and inviting. Silvana met us as our water taxis landed with a huge welcoming smile and kindness. She is truly what made our stay so sensational... she is the essence of the Palazzo, we were wondering if she ever left, she was always available. That we eventually had to leave.
Beautiful building in excellent, quiet location. Tasteful rooms. Friendly, felt like being a personal guest. Lovely courtyard garden.
The staff were fantastic, very helpfull and friendly. The room was exactly what we expected. Will return there again on our next trip to Venice.
Imaginative use of an old building, with beautiful public spaces and spacious bedrooms, first-rate facilities
Beautiful building, location, and room Staff did not have a very helpful or accommodating attitude, we were surprised to find out, and we had several experiences of not feeling the service was good with front desk staff particularly. Orange juice at breakfast not included and charged 14 euros a day for 2 fresh orange juices.
Exceptionally beautiful building, gracious and low-key atmosphere of tasteful opulence.
The facilities were beautiful. I was disappointed that we could not receive a late check out after my running of the Venice Marathon. I was told that at 1pm there were no rooms availible for a quick shower.
Excellent location and superb view on Grand canal from my room. The room number was 103. I would really recommend it. Breakfast was rather modest. Also as some reviewer already said the hotel lacks atmosphere. It is all too silent. Interente is bloody expensive but one can use Venice connected for EUR 5 a day.
i liked the design of the hotel the intenal and the external and the servies of the hotel its one of the best hotels
Very easy access to transport both public and private
The hotel is beautiful, like staying in a museum. Having breakfast surrounded by frescoes was a unique experience I asked the front desk to help me book a train to Florence the night prior to checking out. They told me that they could not do this for me, but not to worry as the trains don't sell out anyway. Unfortunately when we showed up at the train station, the train to Florence we needed was sold out ruining our plans for the afternoon. I stayed in two other hotels on this stay in Italy and in both the staff booked train tickets for me
Service was good Cost of mini bar and breakfast was not freshly cooked
the junior suite was very tasteful with nice size bed and room on arrival we met someone at reception who was not very pleasant but the next morning we did not have to deal with him and the rest of the staff were lovely throughout out stay. The hotel does not have a great bar facility but the setting and the food in the restaurant on the canal was excellant and matched its 5 star rating. I would stay again as it is only getting on its feet with opened only four months.
The hotel is beautifull, and clean A bar to have a drink would be nice. The hotel is a little far away from St Marco.
The staff was very polite. The room was quite good and clean. The bathroom was also very comfortable. The location is also quite good. In general should stay that this hotel is a good value for money. The problem was that the receptionist was speaking only very poor english and some members of the staff didn't speak english at all, so it was really hard to communicate with them sometimes. The breakfast could be better and isn't good the fact that is served strictly between 08.30-10.30.
great location,very convenient and easy to find.the rooms where comfortable clean and spacy enough.the staff was very friendly and helpful poor breakfast and really noisy breakfast room starting from 8 in the morning it wakes you up!!
The room was amazing, had really nice features like the view over the rooftops and wooden beams,was nice and cosy. The staff were very friendly and helpful
i liked the mood of the rooms, the clenliness and the location.
It is a clean place, adequate room, nice shower, good location, good breakfast. The place was very difficult to find, no hotel sign.
Fint rom og god beliggenhet.Rolig strøk
Hyggelig personalet. Utmerket plassering i hyggelig og rolig området i Venezia, men likevel sentralt. Frokost var veldig bra etter italiensk standard. Veldig rent. Romslig moderne bad.
the location is excellent; easy walking to everything this hotel is slightly shabby and rundown -
Easy access and easy to find the hotel
The gentlaman at the reservation desk was always kind and helpful to me, I really thank him.
There was a very comfortable bed. There was not a good view of the city, but I didn't pay a lot so I didn't expect that.
Owner was exceptional in ensuring that our stay was good. Room was lovely & the location for us was fabulous.