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The customer service no
NIce hotel, staff were helpful and friendly, although electronica was on, so it was expensive. Location suited because of my travel arrangements, but generally wouldn't be an ideal location for me.
Friendly staff, good shower and good breakfast Room too warm - no air conditioning
Excellent breakfast. Spacious room with high quality furnishings. Staff was very helpful. Hotel refunded one night for me because I missed my flight from the USA even though the stated policy was no refunds.
Grounds, No A/C
the room was ultra-modern, yet very comfortable and pleasing. public areas should not be subject to the nuisance created by smokers.
The wonderful apartment had a lot of place, extra-comfortable beds and very warm atmosphere. The premiere tv was included in room price and this is a really good feature. Breakfast buffet was excellent. Self opening doors!
The rooms are excellent, certainly the best in the area but the lack of a full restaurant and bar means it lacks some atmosphere. Staff are pleasant and helpful but a little overworked at breakfast for a 4 star. Rooms are spotless and building is a nice mix of old and new.
The prices where abnormally high but it is probably due to the Octoberfest. I have no idea what their regular prices are so I commented that value for money is poor.
This is a spacious room (#7) with a kitchenette and a nice bathroom. The double beds were a little firm. There was an extra sofa bed for my child. That bed was very comfortable. Anyone staying here should know that the power does not work in the room unless the door card key is in the slot next to the door. It is an easy 15 minute walk to the bahnhof and the S8 train comes by every 20 minutes. Once on the train, there are only 4 stops until the airport. We stayed here the night before our flight back.The hotel has a nice Bavarian restaurant. We saw two other restaurants nearby and a wonderful bakery in the train station. We were there in the middle of summer. The room did not have air-conditioning, but it was comfortble with the windows open. Unfortunately, there was a busy noisy street nearby. The desk clerk who greeted us did not speak English, so bring a phrase book. The breakfast is included, but it was skimpy compared to other hotels we visited in Germany.
Breakfast and quiet.
Pleasant place, cheerful staff, good servis.
The rooms and the hotel in general were very clean and the beds comfortable. Very quiet. Good variety for breakfast and the staff very kindly provided me with gluten-free bread, which I had requested beforehand. It's a shame the beer garden and restaurant were closed (for the holidays) as they were one of the reasons I chose this hotel. However, there was another hotel restaurant nearby. Also, spare pillows would be a good idea as the ones provided were rather thin. Other than that, everything was very good.
Very nice Hotel. Excellent for the price paid. Large, comfortable and clean room. A few minutes from downtown Munich by car. Breakfast was good too. An excellent option if you want to save some bucks by not staying downtown Munich.
good breakfast, clean room, calm location, kind staff Little bit difficult to find, but in front of street.
Friendly and helpful staff. Good sized, clean and comfortable rooms. Good breakfast
Hotel is clean, room enough big, staff friendly, good breakfast. Nobody on reception, you must call the receptionist to come to the reception. Impossible to pay by smart card Visa Electronic or Master card.
Stort hotellrom, rent og ryddig.
Rolig beliggenhet ved Englische Garten.Tilslutningsbuss til Metro rett utenfor hotellet. Gode kunnskaper hos resepsjonspersonalet.
Sentral beligenhet med mulighet til å nå byen og serverdigheter på kort tid.
Beliggenhet. Liten trafikkstøy. Sittekomforten i frokostrommet burde forbedres. Dessuten matutvalget.
Enkelt men likevel moderne og flott hotell. Rommene kunne vært større. Savnet minibar, garderobeskap og ekstra teppe.
Sentralt, meget god beliggenhet, ingen gate/trafikkstøy. Egen parkering under hotellet. Enkelt og greit, nytt og rent. Burde ha et bedre, PC basert system for booking av parkeringsplassene
Vi var 2 voksne på påsketur, og det vi likte var at hotellet var rent og ryddig, god frokost og en beliggenhet som var helt perfekt. Kan anbefalles på det varmeste. vi kommer til å bruke denne hotellkjeden når vi skal ut å reise neste gang også. Fint om man kunne reservere plass i garasjen om man ankommer med bil. De fleste parkeringshus i nærheten åpner ikke før kl. 10.00 på søndag så det kan være vanskelig om man reiser med ett morgenfly.
Moderne og bra Motel ! Virkelig mye for pengene og bra beliggenhet.
Brand new, extremely clean, extremely luxurious beds, fantastic shower heads and great slim line tv's that display a roaring fire when you enter the room. Wifi only free in the lobby. No breakfast included.
The design of the room was great, very clean. The staff was very helpful and friendly. Breakfast is very good. The cancellation could be done only 3 days before the arrival.
The experience was very stylish and contemporary. The location was difficult to reach by public transport
The rooms are modern, clean and comfortable. Very good position, not so central but it is just a 15-minute taxi drive from Marienplatz. Bar open 24 hours. Breakfast room too essential (small tables, etc), even though the food served was correct for the hotel level.
hotel is clear. breakfst is value.location is quite far from u-bahn.
Bra service , god frokost Utrolig stygg fasade, ok inne .
alt var helt perfekt. personalet, særlig da de på loungen som sto der ved middagstider, de gjorde dette til ett veldig bra opphold. maten og drikken der var også bra. hotellets standard var utmerket, bra beliggenhet med gode fasiliteter. De som jobbet i spa og basseng området var ikke så hyggelige inntill de fant ut at vi var vip. Da ble de plutselig veldig hyggelige også. Dette syntes jeg ikke er helt bra. Maten i loungen var kanskje litt ensidig.
Grei gå avstand til wisen, og byen. Kan ta trikk. Kjempe god frokost. En av de bedre.
Det aller meste fungerte utmerket, meget bra frokost f.eks. Nei
Gunstig beliggenhet mellom sentrum av byen og olympia parken. By bane stopp like i nærheten. Koselig bakgårds hage med servering.
Hyggelig rom og utsikt. Ypperlig beliggenhet og utmerket service i resepsjonen Bedre pakkepris med frokost og lavere weekend pris. Overrasket over at resepsjonen ikke kunne raskeste beste vei til søsterhotellet Zur Tenne. kunne lage pakke for forretningsreisende i Munchen kombinerte med Kitzbuehel.
Meget hyggelig personale - kunden er konge. Perfekt beliggenhet for en storbyferie. Nei
nærhet til banen
Fine rom. Sentral beliggenhet, gåavstad til sentrum. Grei adkomst til tog til sentrum. God frokost.
Ligger sentralt, stor fin lobby, samt mange heiser slik at man slipper å stå i kø, lett å finne, bra tilgang på taxi hele tiden.
At hotellet var sentralt og fint. At de som jobbet i baren ikke kunne blande drinker i det hele tatt!!!
Suveren beliggenhet i forhold til sentrum og kommunikasjoner.
The service attitude was quite unique at the hotel, more than perfect. Breakfast is really good! I highly recommend deluxe room with park view.
the staff were very helpfull;the hotel is quite and the view of the room is nice; the size of the room is execllent
Room ready for arrival at 2pm. Central location. Staff friendly, helpful and with very good command of English. Gym and pool very appreciated. No noise. Minor quibbles - I would have liked a CD player in the room (I know they could be hired) and a wider choice of English language newspaper.
Friendly and helpful staff, beautiful hotel about 500 meters away from the train station. Room, and bathroom large. Excellent service. Great SPA, There is absolutly nothing negative about this hotel, everything perfect. You get what you pay for and more. Highly recomend. nothing
Very Clean. Quiet. Friendly staff. Reasonably large room, and very comfortable bed. Pillows could be in down instead of synthetic.
The location of the hotel. Those who want to stay near the center of Munich and have the ability to walk there on foot should definitly consider The Charles Hotel.
Hotel staff were very friendly and helpful, the food in general was very good, cleanliness & the comfort of the Hotel also very good.
The Charles Hotel is a very top class hotel. The Location is great, a few min. walking away from the city center and steps away from the train station. The hotel is prestigous, very clean and comfortable. The restaurant and food is good. no wi-fi in the hotel. The internet connection is wired and expensive.
Very clean - amazing rooms - great spa 30 Euro each for breakfast is very expensive ........ think it may have been worth it as it was excellent. Fine as we travelled as a couple - if my kids had been there would have been unaffordable!
We had a wonderful stay which was high lighted by the wealth of knowledge of the hotel conceirge .Glad we took his advice about restaurants & tours.The hotel is located in a great area for shopping & sights.
Hotell rommet var meget tiltalende og rent. Inspirerende dekorete dører. Visning av kunst på en tv-kanal var seregent en fin opplevelse. Fint frokostbord. Heisen var til tider ikke tilgjengelig på grunn av renholdspersonalets bruk. Måtte vente lenge, valgte rappen i stedet. Vanskelig hovedinngang for bevegelseshemmede.
Sentralt, rolig, parkering, god frokost, stort fint bad, hyggelig betjening Litt smalt og langt rom som gjorde det litt mindre koselig.
Sentralt beliggende rett ved Hauptbahnhof, og tbane. Pluss for aircondition når temperaturen var over 30 grader i byen.Stor og innholdsrik frokost.
Meget bra frokost, blant det absolutt beste jeg har fått i utlandet på lenge. Godt utvalg av pålegg, oster, brødtyper. Alltid egg, frukt, yogurt, litt småkaker. Imøtekommende og effektiv betjening i frokostsal. Nei, forventet ikke et luksus hotell og det er det heller ikke.Kanskje litt gammelmodig preg over korridorer og rom men likevel ok.
Var på oktoberfest i Munchen, og brukte hotellet som utgangspunkt for det.Har faktisk ikke noe å utsette på hotellet, da betjeningen var veldig hyggelige, renholdet utmerket, rommet bra og frokosten var også helt topp. Kommer til å bo på samme hotell neste år. Nei ingen ting.