great place, would highly recommend one of the finest hotels in italy i have benn too. none
The Hotel looks very nice from the outside. Furthermore its situated in Tremmezo which close to a lot of nice place like Belaggio, etc.. The reception staff is very friendly and helpfull. The rooms need a lot off refurbishing, its not looked after for a long time. Also the rooms are very noisy, you can hear everything what happens next and above you. The waiters aren’t what you would expect for a 5 star hotel. Long waiting times for drinks and food. They don’t seem to enjoy serving you or answering question. The food and drinks are extremely pricy. I have stayed in many 5 star hotels but this is definitely overpriced. Also the waiters and many other staff don’t speak english. Not a problem when you stay in a 3 or 4 star hotel. It can be charming in the begging that they don’t speak English but i would prefer they would speak English
Location, facilities, room I was very unhappy with the service I received at the beach bar
This place is fantastic. The day spa is superb and service tops
Fantastic old style hotel with great facilites and great staff. Just about the best location on the Lake Como with great views over the lake and Bellagio. Bad Internet service and ridicoulous to pay extra given the EUR 500+ daily room cost
Very nice location and facilities. outlook from restaurants and bars over the lake very impressive. Nothing in particular.
the view of the lake
Grand style of decorations, yet very comfortable, No
Wonderful location, great service, excellent food, elegant hotel
free internet access
Vennlig personale, et lite hotell med god og rolig atmosfære,rent og pent,fantastisk utsikt til Comosjøen!
Vennlig og kompetent personale som var tilgjengelig til alle tider. Personlig atmosfere. Oversiktlige forhold. Fantastisk utsikt både fra rommet og terrassen
Hyggelig hotell med en fantastisk utsikt.
One of the top hotels in the world. Every aspect of the stay was excellent.
Limited and costly use of the Internet or Wi-fi
We have stayed at the Villa Serbelloni three times and have enjoyed the elegance, romantic ambiance and comfortable rooms. The food was excellent in both dining rooms and the service excellent. The concierge gave us good information. We were also given an upgrade....great. there is nothing we did not enjoy about the hotel.
The hotel staff was very accommodating. I asked if they could find the Venice marathon on TV and they found it. They massage person was willing to stay late to fit me in. The staff in the fitness center was very helpful. The bed turn down in the evening could have left a piece of chocolate or something
We were made to feel so special and nothing was ever to much for the wonderful staff
Wery fine hotell, service at top,good orchestra every night. One of the best 5 star hotel.
Mistral restaurant, quality of room, location and view; pool and lake swimming; access to ferries to wide range of destinations. The sommelier at Mistral was outstanding, as was all the service there. Our room (park view) was superb, spacious, elegant and had a balcony. The outdoor cafe - under the pergola - had much poorer service and value than any other part of the hotel and was disappointing.
Gorgeous hotel in a beautiful Italian lakeside town - spectacular setting, beautiful gardens - hard to get to but worth it - rooms and hotel kept very clean - crisp linen bedding - Concierge very helpful with car rental, day trip to visit nearby villa, dinner reservations etc. - delicious buffet breakfast Didnt realize Bellagio was so far north - hard to get to as you have to navigate along a steep, narrow, winding road - We did not know that you could take a car ferry from Como which would have made things a lot easier - However, the hotel was beautiful
The only good thing about this hotel in all honesty was the location in Bellagio. First of all this is a rather pricey place. That is fine if the hotel is worth it. 5 * this is not, I can't even push to a 4 *. This was supposed to be the best hotel in Bellagio so we chose to stay here for our friends' wedding in Varena. The hotel staff was cranky - not a smile on anyone there, if you ever could find someone! I felt like I was in the movie The Shining. The hotel was very depressing, really in need of renovation. It smelled old and musty-- there were lace doilies with plants throughout the hotel -- I felt like we were staying with Grandma! Electric outlets in our room didn't work, nor did the safe. Every noise could be heard in the hotel, doors slamming, echoes. I do not recommend you stay here.
Grand Hotel Villa Serbelloni did a fantastic job of taking care of us - very comfortable room, welcoming staff, and wonderful facilities. They were great with greeting you by name, suggestions on activities and arranging dining reservations. It didn't matter if you pulled up in a Bentley or not ( we didn't)
Staff very eager to please Sadly our well behaved dog was restricted to room and non-public areas. He was welcome in the village terrace bars and surely could have been also welcome in the hotel casual terrace bar. We can find hotels more accepting of dogs. Hence my non-recommendation below.
The rooms are large, clean and comfortable. Facilites excellent, parking available. Brand new hotel.
Spectacular view. Very nice rooms. Getting there by public transit with relatively large luggage was challenging.
The views from our room were spectacular....4* The bathroom was very modern but the hand held shower & no curtain made for a wet bathrom...2* All rooms seem to have either patios or balconies and all faced lake Como.4*. The hotel runs a complimentary shuttle several times a day and provides parking..4* They have a lovely pool with views...4* The beds were comfortable...3* The hotel is remote and too far from Ballagio to walk. Often the management is condescending. The very basic continental breakfast was over priced but the first shuttle didn't run until 10 am and there is no place within walking distance.
There's nothing negative to say. Great room, great balcony, great view, great service, good price.
Very good location, excellent service. Non
All rooms have amazing view of the lake and the mountains, rooms are large and very clean.
This hotel is breaht takingly beautiful. Has a very zen like, serene feel to it. Rooms are very simple, clean. Wonderful big, deep tub, towel warming racks, powerful shower heads, internet access via cable provided by front desk for 10 euro deposit. They gave us a ride to and from town at no cost. Breakfast provided. A little removed from central bellagio. Approx a 10 to 15 minute taxi ride from in town, cost about 10 euro. Worth every penny. Wonderful front desk staff, wonderful facility, couldnt ask for a better view. I will definitely go back to this hotel. None
-Very frIendly and helpful staf. Fantastic wiew to the lake, better than luxury hotels or rich people villas have. Large living/bedroom with kitchen facilities. Very good price value. Excelent heating/air conditioning system. Cleaning very good inside and outside the hotel. Garage incl. price. Breakfast well enough to compare the price.
The hotel is about 5mins drive from Bellagio. Without a car, it would have been very difficult to get the town centre even though there is a bus (very infrequent - every 2 hours) which stops right outside the hotel. However, the hotel offers a shuttle service between the hotel and the town centre on request, which is a great service.This hotel is brand new and has modern decoration with a great view of the lake. The bed was comfortable. The bathroom could have been a bit more functional e.g. a glass shower screen. Otherwise, a very big bathroom.
Staff excellent, food good, room modern and well appointed. Lakeside rooms Ok. Roadside rooms - same quality but noisy. (like most hotels along the lake)
Whre had a perfect room right on the water. The staff was attentive and the dining room was also great. We want to return.
Everything was perfect!
The staff were amazing- so friendly, so helpful and forthcoming with information on the area. Couldn't ask ask for a better location for a holiday on Lake Como with the room having an uninterrupted view over the lake. The dinners downstairs were amazing. Both nights we ate spectacular meals and could just wander upstairs afterwards.
A warm welcome.The staff were excellent throughout. Wonderful position. We want to go back.
Everything, the staff, room, breakfast, and the restaurant was first class, we had a meal on our wedding anniversary at the restaurant over looking the lake, it was perfect. we wish we had eaten in the hotel restaurant more than we did as we went to a "touristy" restaurant that was expensive and the food was awful. only the position of our room .....it overlooked the main road to Como, so was a bt noisy. next time we will book a room with a lake view.
Good location for Ferry and Buses
We have just returned from a fantastic honeymoon where we stayed at La Dersena. From the moment we arrived at the hotel to the moment we left we were made to feel so special. Without hesitation I would recommend staying here. Everything is just perfect. None
The hotel was perfect, small, beautifully located on Lake Como, a superb restaurant lake view restaurant, adjacent parking, very friendly staff, large comfortable rooms with an incredible view of the lake. Only the rainy weather kept our stay from being totally memorable, but even then it was still a special visit.
Excellent staff offering great service. Wonderful stay by the lakeside with breathtaking views.
Location, location, location. I had a room overlooking Lake Como, so the view was beautiful. Extremely nice staff. My room also had a large bathroom, although some did not. Good value. Nice size room. No Internet in rooms, only lobby. Lobby is small and hardly accommodated those who needed Internet. Also, no room left for other guests to sit. No iron in room and/or no ironing room. Big problem as I always iro when I get to hotel. Had to pay neighboring cleaners business to press my clothes, and they weren't open until the following day after check-in, etc. I would say hotel is good for romance but not good enough for honeymoon.
The situation of the hotel directly facing the lake The bar staff were a little slow in coming to serve drinks outside the hotel
The location of the hotel is beautiful. The room was comfortable and the staff was very accomidating. We would gladly stay again in the future.
Proximity to boats and shops with a reasonable and convenient restaurant attached. Breakfast. Plenty of choice but awful coffee, a toaster that did not toast, boiled eggs hours old, scrambled eggs and bacon watery and mostly cold.
Hotel was very nice, although a bit pricey. Location was excellent, as was the service. I was pleased with our stay and would not hesitate to stay at this hotel again.
The room was attractive and comfortable with a nice view of Lake Como. THe staff was friendly and helpful and we enjoyed our stay very much.
The location was wonderful.The staff very friendly and helpful,the room was great with a view over the lake . Expensive
The excellent position and the mini suite was of a high standard, breakfast was good by european standards with wide selection of items.
Great location with outstanding views from front rooms and (small) breakfast terrace. Large comfortable room. Free internet in reception.
We had a nice room with a lake view--just what we had asked for. Nice buffet breakfast included with room. We were very pleased.
Vennlig betjening, god utsikt og fin beliggenhet
Herlig utsikt, pent opparbeidet uteområde med kjempefint basseng. Hyggelig personale og alt i alt en veldig fin atmosfære på hotellet.
Very service minded staff. Clean room. Nice view over Lake Maggiore due to the location on the hill surronding the town center. Not suitable for people with disabilities due to 10 min walk in stairs down to city.
This was an excellent place to stay, from the moment we arrived the staff could not have been more helpful. The spa facilities are wonderful and the views from the hotel can only be described as spectacular. We would highly recommend this hotel.
Enjoyed our stay, this is the forth accasion we've stayed and have never been disappointed, although it's getting rather PRICY - see what you can do for regular supporters - It's costly enough flying from Australia Not applicable
Staff at the desk were very helpful. The location was fine, and views from the dining room were spectacular. Noisy motor scooters passing by after we'd gone to bed (we were on the street side of the hotel)
Location. No free wifi.
The staff was very helpful and the location terrilfic.
vakker utsikt over lago di Como ifra mitt rom Jeg oppfattet det meste av personalet jevnt over ganske arrogant, bortsett ifra hun som var i frokostsalen paa avreisedagen
Var informert om at det var trapper opp til hotellet og godt var det. Litt vanskelig hvis man har baggasje.
Flott beliggenhet. Rent og pent.Kort vei til det meste i en spennende by. Egner seg ikke for bevegelseshemmete. Godt fornøyd med oppholdet. Bedre merking til hotellet fra øvre parkeringsplass (Greitt nedenfra).
Utrolig fin beliggenhet. Flott rom med utsikt over sjøen. Ingen mulighet for å få kjøpt mineralvann/drikke på hotellet. Ikke engang en drikkeautomat. Vi fikk omgangssyke på natta og måtte ha cola. Hotellet kunne ikke hjelpe. Adkomsten til hotellet var mye vanskeligere enn beskrevet i omtalen. Det var 34 lange, knudrete trappetrinn fra gaten, hvor vi parkerte og opp til inngangen. For handicappede/rullestolbrukere, vil det være nesten umulig og komme opp. Synes også at hotellet var litt for dyrt til og være et 2-stjerners hotell, uten andre fasiliteter enn TV og utsikt.
Flott beliggenhet nær sjøen og sentrum. Rom med utsikt mot sjøen og fjellene. Et hotell fra fordums tid, gammel eleganse. Et hotell som helt klart har sett sine bedre dager. Ved første øyekast ser det veldig elegant ut, men det er veldig slitt, og madrassene er veldig harde. Frokosten var helt grei, men ikke den beste på vårt opphold i Italia. En natt var greit å bo der. Anbefales videre pga beliggenheten.
Det har beholdt gammel stil samtidig som det var nyrenovert. Meget komfortabelt, og flott utsikt over sjøen. Romantisk atmosfære og velkonstruert bad. Sengen (grand lit) var perfekt. Frokost var overraskende god og variert, bortsett fra brødkvaliteten. I baderommet var det bare et tannglass for to personer.
Gammelt og stilfult hotell. Et fire-stjerners hotell bør ha aircondition på rommet. Vi sov svært dårlig i et veldig varmt rom, selv med vinduene åpne. Det var faktisk det desidert dyreste hotellet på reisen og det hotellet vi var minst fornøyd med.
The view of Lake Como is magnificent and staff were very warm and friendly.
The room was warm. Breakfast.
Spectacular location. Friendly, welcoming staff. Free, ample car parking
Location was above the actual village of Bellagio with spectacular views. We had an "apartment". Large upstairs great room with bedroom and bath below.
Extraordinary hotel, with excellent, friendly and helpful staff. We have sincerely enjoyed warmness and nice service provided. The hotel room had great view over Como lake. I will be coming to this hotel without doubt many more times! all was great
The view cannot be described with words, probably the best spot in the lake como area
The panorama is truly outstanding and the rooms were fine. the staff were very nice and helpful. If going to Bellagio you need to decide between staying on the lake or above the lake at Il Perlo. We felt staying above the lake and looking down was a superior option. Nothing but I would not stay here without a car. It is theoretically possible to walk to and from Bellagio to town but only on a very narrow 2 direction road that has no pedestrian foot path. Unsafe and unenjoyable. Il Perlo will drive you but this is obviously somewhat less convenient. If you have a car don't stay anywhere else.
The view from the hotel patio is amazing! Very romantic and a gorgeous place to have breakfast,lunch or dinner. The staff were most helpful & there was an option to eat an 'snack' at the hotel if you were too tired to venture out for dinner. We did not have a vehicle and so used this option a couple of times.
The outstanding view on the lake, the friendliness of the staff.
Bright, airy apartment with lemon tree blossoms perfuming the air. Right in the middle of Bellagio. Laundromat was next door. Didn't want to leave. Wonderful. Driving through town on a street that looked like a sidewalk was awkward, at first. But, there is parking at the church about one block away that was convenient.