Very modern and stylish hotel, nice location, in walking distance to pedestrian zone Very small rooms
The hotel is brand new. Rooms are clean and comfortable. The staff is really helpful. If one arrives by car, it is advisable to book a parking place in advance.
Everything We called the hotel for directions from the road. Had they told us that they were the only modern looking hotel on the mountain , right after you pass through the main square and that it had a glass front on the right not the left we would have saved over an hour trying to find the place.
The staff were very helpful and friendly The food was very expensive. "Ceasar's Salad" comprising Lettuce ,sauce and a few croutons was €17.A very high standard of food was available in any of the restaurants locally for half the price. The Hotel lacked athmosphere as there were only a handful of people staying there the week we were there.
Very comfortable, delightful staff, close to shops and sights. I am returning for a night at the end of the month. I liked everything
Well-designed boutique hotel, friendly and helpful staff. Restaurant is an undiscovered jewel. Self-parking facility is non-existent at the hotel. Parking in the garage is expensive.
Chic hotel with very friendly staff ( something that Italian/Scilian hotel staff are not noted for ) Nothing was too much trouble, not only for us but for all guests some of which were very demanding.
Beautiful, tastefully appointed hotel. Ultra modern accommodations in a Sicillian village that blossoms with antiquity. The restaurant is fine, but visitors are in the center of a town where one cannot find a bad meal; only, as Rick Steves phrases it, better.
Superb hotel overall .Great location .Spotlessly clean. Very friendly and helpful staff, Great breakfast freshly cooked to your requirements.. Size of the balconies.
The hotel was quite beautiful and well located. The breakfast on the terrace with the beautiful view was a delight. We were located in the annex which we would not have taken if we realized it. Although the room was nice, we felt isolated.
luxury and intimate
The accommodations were first rate. The view from our balcony of the sea and of Mt. Etna was breathtaking. I loved the proximity of the hotel to the Taormina shopping area. I am already planning my return trip to the Grand Hotel Timeo. We ended up staying in a Junior Suite rather than the Double Deluxe Room. The signs in Taormina to the Grand Hotel Timeo could be better. It was hard for us to find the hotel entrance and the parking area.
Quality of the public rooms No
It was a wonderful experience to stay this hotel. Sprendid view..... Very difficult to get the hotel by car.
We were not satisfied with our original room in the annex,but were upgraded to a suite in the main building with a wonderful view as soon as the staff realized our unhappiness.
the views having a film being made in the hotel during our stay. no thought about health and safety
the view, the swiming pool and the excellent breakfast italian staff never very dynamic
The facilities, the view and the location
The whole atmosphere in the hotel, with all the history and kind staff
The most beautiful view ever, poolside fabulous, great service, and helpful staff. Walking distance to sites and shopping. Hope to return. Request ocean view and terrace. Great food (breakfast and lunch til 4 pm poolside). Parking available and assisted by staff.
The views were breathtaking and the staff were lovely. Couldnt do enough. Bedrooms a little dated Could upgrade the rooms in keeping with the stunning location
Great staff, relaxing pool, area lovely breakfast & dining area easy walk to the centre None
Great hotel with beautiful landscaping and pool setting. Staff were very friendly and effiicient and took care of the parking for us. Wonderful breakfast...one of the best on our 3 week trip thru out Sicily. Booked the standard room but would highly recommend upgrading to one with a terrace and balcony (worth the extra euros). I loved this hotel!!! Standard room a little dated compared to the rest of the hotel which was marvelous.
Very comfortable, relaxing atmosphere. Staff were friendly and helpful. Wonderful views and fabulous gardens. Good location 5 mins walk to town centre.
Centrally located , very clean, courteous staff. An ideal place to relax The only drawback was the check out time. I had to check out by 11.30 am and my flight home was at 10.30 pm. It would be better if the check out time was optional and if necessary client would pay according to the check out time. (Maybe charging a half day rate for check out after 2 pm )
Excellent location, excellent staff and excellent room layout
Location was lovely. Rather expensive.
All the staff in the hotel were excellent and nothing was to much trouble, including parking our car as the car park is very difficult to access. Overall we would strongly recommend this hotel to all our friends and family.
location, view, friendliness of staff, food beds are bad, linen is so-so, pillow not good
Taomina town centre No sport or games, I.E. table tennis etc.
Location was undoubtedly the biggest asset of this hotel. Perched along a sea facing cliff the views are the best money can buy. Communication with some of the staff....Italian only no english.
Excellent position near park and overlooking bay of Gardia Naxos with view of Mt Etna. Excellent friendly attentative staff, lovely clean rooms with excellent breakfast. If arriving by car awkward turn into steep road down to hotel, which could be difficult for less mobile people and young families having to walk up it.
Hotel views, ease to walk to town & modern design/decor. The pool would have been a lot better had it been a 'salt water' pool, rather than clorinated. Commuting to the beach located at the bottom of the mountain got a little tiresome, but was worth it.
The view Acess by foot or by car exteremly difficult
We arrived at 9pm where the hotel staff were alert and welcoming. Hotel is beautiful and in a good location just off the main shopping street Corso Umberto I with its own private lime tree garden. Very clean and fresh room with modern fixtures and fittings. Breakfast was delightful with very nice croissants. Would recommend room with balcony. Walls were quite thin could hear people in the next room talking.
in the heart of taormina/clean/modern/wonderful large showers small dogs yelping in hallways
The breakfast was good value with alot of choices. The staff were extremely friendly and very helpful. The hotel was near the main shopping street which was very convenient and near good cafes and restaurants.
Staff were friendly and accommodating to requests. Location excellent in Taormina.
The staff. Plus the city of Taormina.
Fantastic location, courteous staff and great room - hotel is set back of main street so quiet but near enough for all attractions etc The pool is a lot smaller than it looks in their pictures, but this is a minor issue as beach not too far
Amazing little rooftop swimming pool, really friendly and helpful staff, very stylish decor and great location. A real gem of a hotel
Staff were very friendly and the location was excellent. Rooms were very clean. Just a short cable car ride from the beach. Hotel was quite expensive although it seems all of Taormina is expensive. The roof-top pool is much smaller than in the photos and was quite dirty.
This hotel is recommended. The location is great and the garden is very nice. The breakfast could be improved. We ask for an advice regarding nearest beaches, and one of the staff recommended us on a specific beach and called for a pick up... we waited for 45 minutes for a van with which, finally, had no room for us. It was very dissapointing and the staff memebr didn't reach well to our compalin.
Staff very good and polite. Room good and value for money off season. Breakfast adequate
The room was good, a little old but quaint. It was clean and quite large. The hotel is also old but typical of Taormina. The staff were very polite and helpful. It was quiet and the view from my room beautiful. Breakfast was also very good and the view from the restaurant is of Naxos and Etna. I think it just needs some TLC
Location! I'd say is not a 4 stars hotel as advertised!
not a thing everything,the rooms were dirty dust everywhere, windows were filthy,dont think they had ever been used, excuse for an air conditioning unit that was full of bug and germ bearing dust, bathroom was awful the whole place had a seady air about it and I would not put my dog in it if it were a kennal
It was very centrally located within Taormina enabling easy access to various bars and restaurants. It also offered superb panoramic views of the sea and mt Etna. Staff were very firndly and helpful. Out dated decor of rooms and reception/ lounge area of hotel
The hotel has a pleasant home-like feeling and an excellent location. At breakfast time one can enjoy the view of Mt.Etna from the rooftop terrace. Around the corner are the Public Gardens (Giardino Pubblico), very convenient for a walk in the well tended park, and again with view of Mt.Etna and the sea. At the same time only a few minutes walk away from the main corso. English speakers are well served at the front desk. We were very happy with our choice of accommodation!
the staff attitude -
The staff were polite and the breakfast was pretty decent. The views from the hotel of Etna and the sea were stunning. This should not be a four star hotel. We paid extra for a 'suite' but arrived to find a small room with a large balcony with a glass ceiling (sun bathing in a green house) - very basic (no mini bar, sky sport TV etc..) The website states beach & pool facilities are at the "Paradise Beach Club in Letojanni at about 10 minutes distance from the hotel". This is a lie. The beach is about 25 minutes by car alone!! If you dont drive then you can get the free hotel minibus. We did this three times and each time it arrived about 20/30 minutes late to collect us. From leaving our room to getting to the hotel pool took about 1 hour!! Avoid this hotel.
We had a great view from our room that was wonderful to see each morning.
We stayed in junior suit with a perfect view of Etna and sea; the terrace was perfect..
very old bed. small bathroom
Except for the mini shower, superb *** hotel. Excellent breakfast. Very affordable wines available. When a German gentleman exercises his skills (?) on the piano for more than two hours.
The warm welcome and helpful staff made the stay an amazing one. Let alone the breathtaking view of the bay.
beautiful view little parking but understandable
very relaxed no
Views of Mt Etna in the morning were great
The character of the place and the staff I could not criticise this hotel
We enjoyed the lovely views and gardens all around the hotel. The small number of staff were friendly and helpful and happy to bring drinks of any description to our terrace or out in the gardens. We had a very pleasant 3 day stay at Bel Soggiorno.
The location of the hotel. a lot of steps to reach the room.
Excellent location, beautiful panorama, fantastic breakfast served at the terrace, nice and clean room. some traffic noise
The feel of the hotel - very Sicilian. Views idyllic. Staff friendly and helpful
We truly enjoyed our stay
Location, helpfulness of staff, breakfasts, views - just about everything. A tad expensive, but worth every penny !!
Staff very friendly and helpful - suite was spacious and upstairs bar and restaurant very really good
This was a wonderful, small boutique hotel in a magical location which exceeded our expectations . The location is secluded enough from the bustling crowds but close to all of the main attractions of the wonderful Taormina .It has recently been refurbished so everything is new but very well done. Our room was large and very tastefully decorated. with a large balcony with a breathtaking view of the ocean and the hotel nice garden . We spent much of our time on the balcony with a bottle of wine relaxing on the comfortable outdoor furniture enjoying the view. The bathroom was decked out in marble with unique toiletries , robes and slippers ... in other words, we felt the character and chic style , very Italian. The colors they chose are so airy and the room is delightfully spacious . The buffet breakfast was a massive spread of European elegance, not a tacky American buffet- and you were also able to order items from a menu in addition (included in the price), such as crepes... the wait staff was just perfect .In fact the entire time of our stay, we had nothing but an excellent staff- they have mastered when to approach you and when to leave you be- very flawless service in a friendly way, not snooty at all. Taormina is great and staying at this hotel made it even better!
location/ view and design; very friendly & useful staff
Very homely hotel with helpful staff. Nothing
Fantastic luxury elegant hotel, beautiful cosy room overlooking the ocean, super roof top terrace where a royal breakfast is served, very nice garden & pool area and extremely professional and attentive staff, they cater a great hotel service. We will be back.
Breakfast on the terrace was really amazing.Both food & location... It was not so close to the Center around 10 minutes walk..
Staff was excellent. The breakfast was delicious!! Our foom was more than I expected!
Everything about Hotel Villa Carlotta is beautiful- location, design, ambience and the views are lovely. i have to highly recommend the staff who are second to none and make your whole stay a pleasure from beginning to end. I was unwell while staying there and they were extemely kind and helpful. It was all good.
Our room was good but initially we were put into a room which which was not acceptable. We were moved to the class of room we had booked. The hotel is not of 4 star quality. Many features of the hotel are poor. Much of the furniture is broken or damaged. Many facilities are very out-of-date. Above all, the management of the hotel is poor.
Unfortunately we liked nothing about our stay at this hotel The hotel is totally outdated. It appears to be living on past glories. While we did not expect sea views, since we did not select this option, the room we were assigned was very poorly finished and consisted partly of a poorly constructed extension to the main building looking out on a rock face. The hotel had great potential to preserve its former heritage but it looked bleak and drab as if no improvements were made in many years. We left after one night of a planned three night stay. The receptionist did offer us another room if we wished to stay but unfortunately the damage was done and we could not shake off our feeling of discontent
the view air con did not work,just fobbed us of when we informed them.bed linen clean but smelt stale
The hotel building was really beautiful. If new management took it over, it could be an amazing property. As it is, I felt like they were charging as much money as they could while providing as little services as cheaply as possible. The services were non-existent. No restaurant, difficult to find anyone in the breakfast room to even get coffee, of three people at the front desk one was quite helpful, one ambivalent and one was breathtakingly rude
Beautiful hotel and views Staff a little disinterested
The Pool & the view if we'd had one Wet bath towels on arrival, hairdrier fell apart, airconditioning broke down, not very helpfull staff, no food or drinks available though day, poor value for a 4* hotel.
room did not even have toilet paper in the bathroom, air conditioning sounds as if its about to die of asthma
Wonderful furniture, furnishings, fantastic view and a bookshelf full of English books just placed casually in the corridor. Very helpful staff, on hand to help
Location impressive and internal decor whilst not everyones taste was baroque retro which I quite liked . Pool ambience and view good . Lack of a bar at pool a wasted opportunity . Waiter service at pool sporadic and quite expensive plus food menu limited or on request not available . Staff quite friendly but an imposing old guy with sun glasses who stalked around created an 'atmosphere' and was as friendly as rabies in a guide dog home . Better if he wasn't there.
Absolutely nothing. It was difficult to get there by car, They had no internet, no credit card facilities, no powerpoints in the room, decor was old and gloomy.
Rooms needs updating. Great breakfast with amazing views from hotel. Very good value. Great pool. Very helpful staff.would recommend 4th floor needs updating