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The hotel is beautiful with two pools, great spa, everything you would expect from a Trump Resort. Thought the price could have been a bit better during these tough economic times and considering the hotel was half empty.
Excellent amenities and beach Locatio All good
Dominique was very rude front desk! The hotel d ouble charged me! I'm still waiting on a refund for double charged resort fees! I was told free Wifi and they still charged me for wifi! I asked for a bay view.. And they gave me a shopping plaza view .. I would've paid extra for a better view but the guy Domnique lied and said I already had a bay view .. :(
Beautiful surroundings and ecellent food. Room was beyond expectations!
I'm extremely on happy with the customer service, I was told by the front desk at check-in that all resort fees are included, I was surprised at checkout to see those fees add to my bill, when I spoke with the manager Normita Netterville and explained the situation she was very rude and unhelpful and said out loud that if I don't like the hotel policies I can go next time somewhere else!
The view tv did not work. had repairman in the room at 1 am!
Hôtel très bruyant
The beds are comfortable and the rooms are sound proof. There was broken glass by the mini fridge when we first arrived. There was left over food particles in the cabinets. The bathroom was equipped for 2 people even though 4 were on the reservation. The outside vinyl wicker lounge chairs were broken. The person at the towel stand didn't know if there was a vending machine on site. When you check in, they swipe your credit card for incidentals, once I returned home, there was a charge on the credit card. When I called to inquire, I was told we used items from the mini bar. I told them this was not true because we had gone across the street to Publix and the liquor store to buy alcohol and even left more than what was provided. They reluctantly reversed the charges.
Comfort , cleaning , food etc Valet parking very slow
The staff was very nice as they upgraded my room to an ocean front view. I had a great view with a very large room. The hotel needs to be remodeled. The bathroom was very old and peeling paint from the vanity. The room had a very awkward smell every time entered.
Die Freundlichkeit aller Mitarbeiter ist wirklich erstklassig, Pool/Strand-Area sehr schön angelegt und gepflegt. Wir waren jeden Morgen am gleichen Frühstücksbuffet, es wurde jedoch jedes Mal anders berechnet (von 40-53 $ für 2 Pers.), haben wir nicht verstanden.
great value for money Not in a very hip and happening area
You will need a car or fairly long and expensive cab rides to go anywhere fun
The beach access was wonderful. The bar and restaurant had by far the best service of almost any where I've ever been. No doubt will return.
The location is the best.
great beach did not receive my wake-up call, which was critical in making 6 AM flight.....very unhappy with the hotel
close to the beach
Close proximity to the beach. We stayed at the change management period to Marenas Resort. The services were not good at all.
Kind staff. Excellent handling of an unusual situation. The room was a bit small. Also the closet is tiny and can only be opened by blocking the TV. No room to store luggage.
The staff were very helpful, the suite was exceptional
The room was very small comparing to other hotels of same category
Great location; spacious rooms; kitchen facilities; decent work out facilities. The hotel is showing some wear. Front desk and bell station are not particularly attentive. At check in, the bathroom in the original room was not clean.
I loved the pool even though it was not for doing laps. The view from my room was awesome. The food was great and everything was very clean.
Great place, friendly staff, good location. Valet parking fees.
Proximity to beach Size of room
The view from the balcony is mesmerizing! Beach is great!
Some of the staff were very good/accommodating, but others were rude. Facilities were decent for price. Excellent location with many nearby must haves (Starbucks, grocery store, Walgreens) within a block. Hotel was minimalistic. Gym was decent. Some staff were rude. You get a free breakfast muffin, which is a mini-muffin, but I guess you get what you pay for. I'd rather have a cheaper price than a substandard breakfast. They charge for any checkouts past 11 am, and you can't check in until 3.
Hotel is clean and staff very helpful The hotel is fine for $130 per night, but given what they charge ($230 with resort fee included) it is by far the worst value for money deal that I've done in my whole life. Would prefer to pay $20 more and go to the Trump Resort which is 20 times better and only 2000 ft away...
Nothing The hotel on the internet stated resturant on site for a great dining experience. There were not restaurant on site. No room service. You had to order from near by restaurants and wait for a hour or more for delivery. It also stated it had a bar and you could enjoy your drinks on your balcony. Which was also a lie. They had a poolside bar which was close on rainy days which were 2 out of the 3 days we were there.
The location. I ordered the room that was not a suite. When we got there it was smaller than my child's bedroom and we immediately has to upgrade to a suite. The room was so small that we felt clostrophic.
Beautiful location and nice rooms Hidden surcharges like resort fees, false advertising for free breakfast that was not free
desig additional charges
Buenas habitaciones, aunque pequeñas, modernas y bien cuidadas Pésima atención de la gente del fron desk. Te cobran por todo! Y en exceso. Cobrar por recibir paquetes? Cobran $20 de resorte fee, pero los chicos de la playa levantan las reposeras y sombrillas muy temprano, y si vas a las 5 pm ya no te dan reposeras
The location was central. Staff was friendly. Hotel was secure. The bar and on site restaurant was nice and the staff very friendly. My room was extremely small. Balcony was about the size of a table. If you crane your neck you could see the water. Poor Desigb in shower no way to turn on without getting wet.
The beds are extremely comfortable! I didn't find the staff to be very friendly, very business like.
The combination of staff anf facility was outstanding. I want to stay there next time. it is a new property, so swimming pool was not available.
I paid for my hotel room in advance, and I paid in full. My flight was delayed and I didn't get to the airport until 3 am. Hyatt gave my room away because I hadn't checked in, and then sent me to a comfort suites. I paid for the room, so even if I don't check in, why give it away?
Quick access to and from airport Very modern and clean Restaurant in hotel has good food choices beyond the norm Late check out only until 2PM--hard for those with a late flight out.
The hotel location is great. It is right on the beach in Sunny Isles, across the street from Publix. The hotel provides lounge chairs on the beach (though you have to pick them up and put them there yourself) and by the pool . The hotel is outdated. As long as you are not expecting a high end hotel and the price is reflective than it's okay. One thing I really did not like is at 5PM they collect all beach lounge chairs. Personally I like to stay out at the beach and was annoyed that I had to get of the chairs that early.
Construction next door
Staff is helpful Quiet area
Nothing Beds were very uncomfortable and we never had warm water water pressure was horrible and I found cockroaches in my room
They were booked out. We could not stay there. Very unfriendly.
Location The hard bed, tiny handheld showerhead, no main showerhead, the front desk would not let me check out late - I ran a marathon and would have loved to come back to the hotel and shower before my flight instead of having to wait until getting home. Rude staff - they knocked on my door early in the morning 1 day before my check out day and asked if I was checking out. Never will return!
The waterfront location is great and can't beat the price. The hotel itself is old and not lux at all, mostly families staying there. There's nice tiki huts you can rent on the sand and a restaurant with decent pizza and burgers and a small bar ($11 for 2 beers). It's ok as far as cleanliness but don't expect too much from the staff, it was hard to get extra towels. I was charged an extra $70 on top of my reservation for $12/day self parking, and a $13/day resort fee, and a $23 room upgrade for a kitchenette. I wouldn't have minded if it wasn't that we practically had to beg for extra towels and the pool was always so dirty I didn't want to let my 7 year old go in it.
Location is excellent with great access to public transport, shops, food / restaurants. The room and hotel is old but was clean and comfortable. If you are looking for a high end hotel this isn't for you. If you want value a great Base with clean accommodation you will love it. It can be busy at weekends with a lively local following
The fact that is was one of the old hotels that we used to visit years ago and it hadn't been knocked down to build a high rise. They have a such an awesome location if they just took care of the place and made sure the guests were comfortable. We are pretty easy to please so this had to be bad if we left after the first night. We had intended to stay three nights. We left and went to another hotel. The rooms were so very dirty and uncomfortable. And there was construction going on everywhere with loud jackhammers early in the morning. We travel a lot and thought this would be a good value but we were very disappointed. We were up all night and when we asked for a refund they did not stand behind our satisfaction. Stay somewhere else this hotel is awful.
good location. walls very thin; construction noise next door. wifi was spotty
Leaving. The lobby was fairly presentable. The maintenance man seemed nice. From the beginning, nothing matched our expectations. The place looks NOTHING like the picture above. The area is beautiful, the property's sign only has Days Inn visible so that we drove past it at first. When we finally made it into the "valet" stand" the person slouching there in uniform ignored us for five minutes even tho he was 3 feet away. When I finally lost patience and asked him for help he looked at me as if I had two heads. His colleague then showed up and together they explained that I needed to go to the front desk and check in first. I went inside and the clerk was on the phone berating a customer. When she eventually acknowledged my existence beyond rolling her eyes at the person she was speaking to. I went up to the room with my wife in the tiny elevator and the ancient stained carpet, dirty stained walls, sagging beds and moldy refrigerator were so repellent that we immediately asked for a refund. We got none. To add insult to injury, the valet refused to get our car, instead he just gave the key to my wife and then tried to prevent us from leaving. Our experience was horrible; the disgusting pigsty room, the vile, foul mannered, hostile staff, and the property's has the general ambience of a crime scene from a TV police show. Ick
Was not hit with all the secret fees that Miami hotels are famous for. Honest, clean and consistent with what was promised.
Clean, quiet, free shuttle, extra helpful staff!!!
Super comfortable beds The airport shuttle experience. I was told it would be 15-20 minutes, I waited about an hour before just taking an Uber from the airport to the hotel. And when taking the shuttle back to the airport, the driver was unfriendly.
The room was spacious and the bed comfy, but the bathroom!? I loved the decor and fixtures. It was like a mini spa and I wished I could have stayed longer to utilize the pool and work out room. Would definitely stay again.
Run down and dingy.
Overall seemed like a good place at first. Comfy bed. The bathroom was dirty when we checked in. Disgusting.
Proximity to the airport and an hourly shuttle. Breakfast and the breakfast area are quite nice. The rooms are comfortable and quiet.
Very friendly staff. Complaints are fixed promptly. Two cons: there is no ventilation in the restroom and the windows cannot stay open – had to prop a container to hold the window up.
Water front intent as it was built Our first room pest problem noisy Ac rattling water pipe leaking toilet and more Totaly out dated second room pest multable ant roach leaking shower second day we could not turn on to shower arrogant house keeping noisy Ac furniture and doors falling a part pool staff arrogant and don't know how to handle some guest have zero understanding others disrespect female we have to call security to handle just do your self a favor stay a way
Right on the beach, nice hotel, great view. Most of the staff are very friendly. There is no parking and you have to valet your car. The valet's aren't very nice especially when you have to get your car back.
Location is good. Nice pool and beach area. Front desk people very nice and helpful. To expensive for the quality of the hotel. Valet parking should be free, $20 /day is to much . Shower's faucet was almost falling apart and bathroom was dirty in general, WiFi sucks. Breakfast buffet with not enough options
Price Hotel and rooms very dated the whole place needs to be torn down and rebuild
There is absolutely nothing positive about this hotel shy of possibly where it is located. It is delapidated, outdated, dirty and staff are rude with the exception of the bellman. In all my years I have never stayed at a worse hotel.
Beach front hotel with easy access to the water. Valet only parking for $20 a day, charged for breakfast with tip included ($32 for 2 of us). Incredibly dirty and outdated, furniture was broken. Very loud, lobby bar overpriced and served obviously drunk patrons.
The location and the people make the place enjoyable but Ramada should take its name off of this place because it affecting overall ratings. Most of the room was dirty, bathroom, the kitchenet, under the bed, side table, the windows that were hard to close. The smell of mist and mold, couldnt sleep without the window open. But the nice people working there- Viviane, the location- if that is what you are looking for, would make the stay bearable.
The beach access was perfect. The pool was clean. how is this a resort? They charged $15 for a resort fee, for it being a regular hotel. The were only 3 elevators and it was packed everytime. Room service is unheard of there. The room had a tv stand that fit one of those tv with the big back. Like really? Bathroom was cramped. Oh, and you have to pay the $20 for the resort valet. Smh. Not good.
Not worth 200 for one night
Everything The cleaning lady would come very late in the afternoon
Not much The facility was extremely dirty. The one upside was the location that it had a pool on the beach and even that closed at sundown. The door had a mag card key slot that didn't actually work, we had to use a hard copy key to go in and out. We also had to manually lock the door each time we came in and out. there was a room next to us that was empty and really creepy with a big pad lock on the door. Everything was very outdated, the grout in the room and bathroom was dirty and almost black. The valet was $20/night on top of $15/day resort fee on top of nightly rate and the valet took 20-30 minutes each time to get the car. The staff were pleasant I had no complaints about that but overall the facility was just outdated and did not live up to the photos online.
The sense of continuity -- this is an old-school timeshare condo, in contrast to the giant glitzy high rises around it. Relaxing and unpretentious rather than glamorous. Surface parking instead of valet. Access to the gorgeous beach and a nice swimming pool. Grounds are nicely landscaped. A lot of businesses within easy walking distance, including restaurants, bakeries, drugstores, etc. Nicely equipped kitchen so you can actually buy groceries and eat there instead of going out all the time. Layout of the unit was a bit odd -- mainly, the bathroom was difficult to navigate since the door had less than an inch of clearance in front of the toilet, and there wasn't really enough room to hang up towels. Our coffeemaker blew up when we tried to use it, though the maintenance staff was very prompt in replacing it. The exterior trim of the buildings -- doors, windowframes, railings -- looks a little battered.
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Det lå nær til flyplassen, og hadde dessuten et hyggelig bassengområde Frokosten kunne forbedres betraktelig. Hotellet bærer preg av å være gammelt og slitt.
Likte ikke noe. Rommet var rått og fuktig, og luktet råte. Muggflekker flere steder. Rimelig skittent, men sengtøyet var rent. Oppussing
Ikke mye, pris var lav, rommet stort, men standar på hotellet var langt under pari. Gammelt, muggent, hele hotellet trenger en skikkelig renovering.
Breakfast is free, shuttle to airport is free. Dirty, walls are very thin. Noisy, there was used shampoo in the bathroom.
The hotel transportation was speeding and scary. when we got there we saw two cockroaches in the lobby. On our way to the room we heard some very loud sexual activity that I am almost positive was paid for. The room had stains all over the carpets and bedding and the shower was extremely dirty. Worst place I've ever stayed.
Staff Area Value for money The Carpet smells
ese hotel definitivamente no sirve muy malo ,demasiado dinero por un hotel tan viejo,las habitaciones sucias, no lo recomiendo para nada
Close the airport The smell of the place
I liked the location of the hotel itself I had young children, and the hotel did not provide any channels so that my kids can watch TV, it seems like the hotel is a stop over for adult only entertainment, my neighbor handling his business with his lady friend and it could be heard, I'm just glad my kids were sleeping at the time. Bathrooms were way too small, not enough amenities.
It was close to the airport, I really like the fact they had an airport shuttle. Close to some restaurants if you don't drive (pizza, McDonald's) Limited cable channels but for the price it's not bad
It was close. The guy at the reception was nice. The driver charged me to drop me off at the airport.
The people working were loud and inconsiderate. I wasn't able to sleep. Also, there was a roach in the bathroom.
Buena ubicacion, cerca del aeropuerto, desayuno basico incluido, shuttle gratis al aeropuerto, bus pasan frente al hotel hacia el downtown, buen precio. Mala atencion del personal, sobrecamas y paños manchados, muy mala conexion wi fi.
The only bad thing was the stale bagels for breakfast. If all you offer are bagels, muffins, and cereal.......oan juice.....the bread could at least be fresh. Other that it was great and I will stay again. We found this nice cafe/liguor store bar right down the street serving breakfast, lunch, and dinner.
Location Parking is very limited - There is no elevator - Wifi is very weak, only in the lobby you can get some connection - The room had only one outlet - Once past the lobby it feels like you are in the getto and it is kind of scary - we were given a room that was ready and when I open the door the room was not clean, the bed was not made and there was trash lying around.
Spacious rooms, nice views
not much. expensive - have to pay on arrival for whole trip and even sunbeds outside. poor service. dated. Hated it.
Have stayed at hotel for past 20 years. Enjoy staff, location and character of the property. no
Cleanilness, staff , and no crowds. No.
Beautiful quiet hotel in nice neighbourhood, direct acces to the beach! Pitty there were renovation-works going on. When that is finished everything is perfect! no
Balcony view was amazing. Friendly staff and great location right on the beach.
The rooms were large and clean; nice pool and beachfront access; walking/biking trail next to beach was great Room service and restaurant service do not begin until 7:30; would have liked coffee maker in the room for early risers
The staff were very friendly and helpful. The Air Con was very noisy in both rooms. The pool bar only stayed open until 5 pm. I would have liked to sit outside to have a cocktail in the evening.
It was a great experience ! Good service
I liked the convience of resturants and shops. the cost of parking $18.00
Nice place to stay, very clean, confortable, and friendly. Well you asked so here goes...I think it should be c/o for guest and the beach too, especially in all the heat we are having.
Aire acondicionado sin termostato. manual. faltan cajones para ropa.
Within walking distance of beach and Bal Harbor Shops. Full kitchen in guest room. Pretentious "Asian fusion" décor, with overwhelming perfume smell permeating common areas. Tiny pool, no direct beach access, internet access costs extra ... no idea why "resort fee" was charged. Tiny elevator. Also, air conditioner in guest room didn't work properly.
The room is clean, I found it very nice, quiet even though it is near an airport. I did like it very much. Yhere is only one ceiling at the entrance of the door, fron inside that need to stay. Other than that the room was perfect & clean. Thank you very much for a super clean room that you comfort me.
The staff was extremely professional and flexible, not pressuring you to checkout immediately, and checking you in without a fuss. There wasn't much to dislike with this property. I cannot complain
room was large clean the water was cold I let the bath tub run for 15 min. and was still to cold for a shower. one would think for the price you could have a warm shower before you travel!
convenient hotel with a check in around 1 in the night. friendly staff breakfast was very poor, nothing continental about that. other facilities were not that great as the pictures should tell
This hotel is located near to the airport. Rooms are large and clean. Price is fair. Staff was rude in the front desk. The room was noisy all the night. Also, there were old tobacco smell in the room in the interior material, linens or from the ventilation nonetheless the room was sold as non-smoking.
This Hotel property offers many amenities that most others at this price range do not offer. It's very close to being a full service property. There customer relation skills are second to none. Housekeepers were quite annoying and persistent.
The hotel was very near to the hotel which ran a shuttle service, needing only a call to the hotel to find out where it was. Checking in was easy and the room was spacious. we had a double room and shared with our daughter, for the night which was fine. The airport run way could be seen from our room but you could not hear any noise from the planes. The buffet in the evening was adequate as we had just flown in from the Uk, but not if you were looking for a large ot meal. the staff in the hotel were all friendly and helpful. I felt the the buffet breakfast was again adequate but not what i was expecting. I always think of american breakfasts and bacon go together but none, although you could cook your own waffles. We nibble at breakfast but ate some more later.
It was close to the airport, free "breakfast", free shuttle service, free wifi. The breakfast was terrible. We couldn't even eat the "eggs" and all the bread was stale. I would compare it to gas station food. Pre-packaged everything. When we arrived there were no luggage carts and the employees were kind of annoyed that I would even ask and offered no help, they just watched us struggle. The room was pretty clean but the common areas were not. If you just need a bed for the night, it's a good price but I wouldn't recommend it for an extended stay.
Restaurant is open until late at night, rooms clean and comfortable, airport shuttle drivers polite and helpful. Not enough check in personnel at counter.
Close to airport
Close to airport and has a shuttle going there every 30mins. Great breakfast. Rooms are isolated from highway and airport noise. Clean rooms. Not a huge one but the parking space was too far from the hotel.
The beds were exceptional as was the staff. They were all wonderful to us - we were stranded in Miami waiting for a flight - not knowing whether it would go - due to bad weather. We could not ask for nicer people to help us out!!!!! The hotel could use some updating BUT their staff makes up for any deficiencies. A perfectly good reasonally-priced facility for short-term stay.
El tamaño de las habitaciones, limpieza y comodidad de las camas. No controlan el fumado de marihuana en las habitaciones, al menos en el 6to piso. Desayuno poco suculento.
Olía a mariguana
The bed was very comfortable. The first night there I walked out of the elevator into a huge cloud of pot smoke and several highly intoxicated people running and yelling in the hallway. As my stay progressed I learned that those "guests" had actually been living there in the hotel for some time. The staff did nothing to take control of the situation. Furthermore, in the evenings, there were several people just hanging around outside the buildings... I felt very uncomfortable any time that I had to go out to my car or to dinner...
I was impressed rooms extremely ckean. Hotel personal very pleasant. Nice hotel for your money. Needs an updated ice machine does not look very clean and ice comes out watery.
The breakfast wasn't too bad my kids enjoyed it. There were random people alway hanging around in the lobby and out in the parking lot. I'm assuming that they live there. Each morning it would smell like weed in the bathroom I don't know if the people next to me were smoking it or what.
It was located a few miles from my shool, which was a big plus for me. Parking lot in front of the hotel. That is about it. Internet service was very inconsistent and slow throughout my stay (and I stayed there for 5 days). Water pressure in the shower - weak, while the temperature of the water was flactuating during my shower. The sheets barely fit the bed and would consistently come out, which was annoying to me personally. Choice of TV channels is poor. No ESPN. The little fridge in the room barely keeps things cold. Cooler and ice did a better job for me. Bottom line is that it is a relatively cheap place to stay. A roof over yournhead and a bed to sleep on. That is it. And be ready to do a lot if sacrifices.
Rooms are very clean
Decent wifi. Room was comfortable and quiet The room seemed a bit old. Could use refurbishment. The extractor in the bathroom wasn't working
Nothing It was a pimp hotel , drug house! They had about 5 pimps and hoes all night in the lobby the housekeepers are rude they barely clean and want you to leave the room so they can put the SAME sheets on the bed sweep and lift the toilet seat up so You think they did something NEVER AGIN
Smelled horrible. Grime on floors. Crackheads fighting in other rooms
The hotel is well located, but has an unpleasant odor. With some problems in the bathroom which were then fixing. On the other all right
Housekeeping was accommodating. Location/neighborhood. Safety is not on my list.