530 kickback. Nothing.
We loved the happy hour with free drinks and snacks. The hotel and rooms were extremely clean and beautiful. This is a great location for tourists because it's literally right next to the arch, and a very short walk to anything else in the city.
Provided breakfast and dinner with happy hour
Location, comfort, amenities, friendly staff Nothing
The staff was very friendly and efficient, delicious breakfast, beautiful hotel!
The happy hour with drinks and snacks was fabulous and helped to ease the expenditure for food! Pool was less than inviting.
within walking distance to numerous tourist spots downtown fairly decent free breakfast "river scene" with statues on the lobby . . gave the whole lobby the smell of chlorine; ridiculous check-in situation: VERY limited parking in front of the hotel, so you have to wait for someone to pull out before you can pull in, then go check in and THEN they give you a voucher for the parking garage that is across the street; there are 4 elevators in this hotel; but our room was only accessed by one elevator . . . with no option of taking the stairs instead.
I love this place. I stay here whenever visiting St Louis. Close proximity to several points of interest. Excellent breakfast and kickback.
Comfortable, quiet, and great location with a generous breakfast, evening 'recepti
Complimentary breakfast and evening happy hour. Strong chlorine odor around the pool.
The rooms were great and the staff were extremely nice.. Had a great time!
Did not get a receipt for my stay. Can you email to me?
For the price you pay for a room you should be able to get free wifi, but you don’t.
At least breakfast was Alright. Overpriced rooms.
Great location. Staff was good too. The rooms were clean and very updated. Shower pressure was great. Rooms had high ceilings. You have a 20/day self parking fee. For the money do ballet for only 10 more
While the hotel is clean and beautiful, what really stood out to us was how incredibly friendly and accomidating the staff was. We've never experienced such genuine hospitality before. This will definitely be our "go-to" hotel when we're in St. Louis. Zero complaints. Everything was completely up to par. Proce was fair. We could not find fault.
The location is good if you need to be near the conference center. The room was very small. Our view was a brick building. We didn't have enough towels. The front desk staff was indifferent about our requests. Parking is pricey. The restaurant was awful.
The staff was incredibly nice!!! I can not thank them enough for their kindness & help! Room was very clean n nice. Felt secured with the elevator being one that u have to put ur key in to open to any floor! Didn't realize the self parking was so overly priced! P
Surprisingly reasonable price for a very upscale experience noisy hallways, after I asked to be in a quiet location away from the elevator - that didn't happen.
Room was comfortable relative to other business hotels and comparable to any Hilton I have stayed at. Location was described as being within walking distance of public transportation, which is not accurate. Room service order was delivered with missing items, and I was charged for them. Despite apologies from the front desk personnel and a promise that additional charges would be removed for undelivered items, nothing was changed. I asked again at checkout, but when I got the bill on my bank card it was the same. Prices for room service were typically outrageous so that just added to the issue.
I liked that they had convierge and bellman to help you to your room with your luggage Nothing..i loved everything!!!
Staff was really good. Lot of construction around.
When I pay as much for a hotel room as I did at this place, I expect parking to be included, or at the very least for it to be reasonably priced. Instead, this hotel expects you to pay $26 a night for parking!! That is a rip off for a midsized Midwestern city. We ended up parking a block away in public parking and walking back to the hotel. The fact that they charge $26 a night for parking!!!!!
The original room we booked was not available, but they were able to move us to a different one.
Clean nice place. A very friendly staff, though we only dealt with them twice. They found me a box fan :) Great shower. Had an incidentals list so you may borrow or keep items you forgot. Loved getting such a late checkout. Never heard a noise there. I really liked it and will return. Expensive parking. A/c wasn't as cold as I'd have liked though comfortable. Our view was 1/2 of the bridge but also 1/2 a partial roof covering. Was easier to view the roof half.
Ruth Chris and Starbucks in main lobby. Pool would have been nice. Exercise room was great.
The location of the hotel was perfect. Walking distance from almost everything from the scottrade center, busch stadium, bar scenes, arch, etc. The staff were wonderful and extremely helpful especially the concierge and parking garage men. We wanted to stay an extra night and the room wasnt available but we did not have prior reservations. There were other events going on in the area as well. This is not the hotels fault we just loved it there so much that we wanted to stay again!!
-Friendly/helpful staff -Proximity to ballpark -Clean/comfortable room Parking situation was not ideal, not enough parking to accomodate guests. If it is a game day count on hunting for parking.
Great location Expensive food.
I have absolutely no complaints about my stay. The customer service was wonderful, room was clean and comfortable and I had an awesome view of downtown and the Arch. I definitely plan to stay again.
My favorite part about the trip was that it was a very nice hotel that was close to the things that I wanted to enjoy. When I arrived on the 4th, I casually walked over to the Gateway Arch for a beautiful view of the city. The next morning I went to 8th and Pine (which was only four blocks away) to ride the MetroLink to the beautiful zoo. After a quick change at the Forest Park stop, I rode the bus a few minutes to the zoo. BTW the zoo is free but I recommend the Adventure Pass so that you can see and do all the extras at the zoo. Next, I got lost. Not St. Louis's or the hotel's fault, but I thought I would mention that you do not get on the bus back to Forest Park terminal at the same place as you were let off. Go across the road, and it will save you an hour tour of the neighborhoods of St. Louis. That night I walked 7 blocks to Busch Stadium to watch a Cardinals game. As you can see I was able to walk to several highlights of St. Louis. The next morning after I checked out, I took a short drive to Anheuser-Busch for the Budweiser tour. I took the Day tour for $10 and thoroughly enjoyed it. The location of the Hyatt Regency made all of this possible. The room overlooked the Arch and the bed was yummy. The only thing that I can think of that I didn't much care for is that most of the stuff in the store wasn't marked, so since my normally $1.49 cheese crackers, cost over $5 I didn't know that until I got to the checkout. I felt bad for the guy who had three cokes and two bags of chips that costs well over $20.
Bed was very comfortable. Location convenient to Arch and ball park. Water was scalding in sink and shower. Sink had two choices, scalding hot or cold and there was no pressure. Shower was adequate but not great. Only needed tv for 5-10 minutes for news update and sport highlights. Remote did not work well. Very frustrating for what should have been a simple task. Have stayed in better rooms for half the price but not downtown in a large city therefore, the price is strictly for the location and the brand.
We booked this hotel bc we thought this location had an idoor pool for our young children however this locarion dis not have an indoor pool so we had to cancel this reservation and find a different hotel due to the fact that we had already promised the kids they would be able to swim!
The hotel did have a nice bar and the roof top pool had an amazing view of the city. We were in walking distance to just about everywhere we needed to be. When we arrived in our room the air was out and we had only a box fan and one of the beds had a large gross stain on the sheets. After numerous calls we finally got the beds changed out. They did not fix the air but closed our drapes saying keeping the sun out would help. After more calls about the air and finding what looked to be blood on a "clean" towel we were given $30 hotel credit and free parking. Would stay elsewhere.
Super location and a good value. Didn't have a concierge to help us.
Proximity to Busch Stadium and Ballpark Village was great. We were able to use the conference room to print our tickets to the game as well. Very convenient. Centralized AC was the only downfall. We could not control our own temperature, but we were only in the room for sleeping and it was cool out, so it was mostly a non-issue.
Spacious Room, Rooftop pool with a view, location. No free breakfast, no free drinks, no real amenities period. Friendliness of staff checking in. Parking deck not the easiest to navigate.
I think the best part about this hotel was the people. The staff is so friendly and helpful. It was great being able to get anywhere from our hotel and the view is awesome. I really enjoyed my stay.
The location was great, it is downtown close to the arch and restaurants. The rooms are very dated. We paid $281 for one night in a suite and it was not worth it. Did not seem clean and the hallways smelled like weed.
Clean room, friendly staff and great view. Booked early and got a great rate. Very close to everything you'd want to do in downtown St. Louis. About a half block walking distance to Busch Stadium. Recommend dinner at the Itallian restaurant across the street at the Hyatt. I would not say it's fair to pay too much more for this hotel. It is clean and has some updates, but can use a lot more updating or at least touch ups.
The beds and pillows were so comfortable.
It was Ok. We dodnt want to take our shoes off in room. Light switches were filthy. Light shades askew. Everything felt intidy. Wouldnt go back. Uncleanliness!
Can't beat the location. Facility is outdated, but clean. If you're in town to see a game or the Arch, it's a perfectly adequate hotel. Plus, it's a bit cheaper than the other name hotels in the same area. If you're a business traveler who does spend a great deal of time in the hotel, you may want to consider another property with more business amenities.
Location Dingy, dated and in need of a remodel.