The fact I booked and paid for 3 twin rooms at the same time, one for us, one for my parents, one for my son. It was our treat for my parents as it was my son's graduation. 3 times my father was told that his room had not been paid for and was asked how he was going to pay.
Was for work - not pleasure!! Meal in the Thistle restaurant was nice Very shabby and dated - could do with a face lift
No stairs Noise from closing of doors during night.
The room that I had was too warm and I was unable to cool it without increasing the traffic noise from the busy road outside. Plumbing noises were all I needed for an early morning call and that was with ear plugs in situ! The mattress offered had broken spring metal hanging out of it and the cover was ripped The breakfast menu had two types of sausage offered and I asked for the Cumberland sausage, the three that I was offered in no way resembled the said sausage at all.
Everything was bad, rooms dirty, rooms to hot, room service poor, staff unhelpful and miserable looking, no vegitarian dishes, harldly any drink at the bar.
ample parking beds very hard, room dated and tatty, bathroom grout and silocone was black in places
use of the leisure facilities
I liked the main part of the hotel,, restaurant, pool etc The staff could not get the so-called central heating to work. It looked more like an air conditioner. There was a moveable electric radiator, but they are dangerous to use at night
As a single female traveller, I would have preferred not to be on the ground floor.
Hotel with everything, restaurant, bar, gym, pool and comfy room Shame that the WiFi is not free. I think all hotels should provide this now for free.
dårlig trådløs internett, bildene på nettsiden viste en flott beliggenhet med parklignende omgivelser. Rommet jeg hadde, hadde ikke noen form for utsikt, det var på den andre siden av hotellet, utenfor rommet var det parkering. Da rommet på gatenivå, var det begrensede (pga sikkerhet) muligheter å ha det åpent.
Flott hage - godt underhodt og et sted å kunne slappe av Dobbeltseng 150 cm. noe smal for 2 x ex.large personer . . små dobbeltrom
staff were friendly, nice breakfast. food and drink are very over priced (roughly £30 for a main). Small portions, and cold! i stayed in one of the best rooms in the hotel, and the bedspread was heavily soiled. tv stations not all working. as people are eating their expensive dinners, the hotel wedding co-ordinator likes to show prospective clients around the restaurant (pointing and standing next to tables discussing wedding plans). hotel was over priced by far. I have stayed in better, with bigger bedrooms for far cheaper! will not use again!
Excellent family atmousphere, good caring professionalism of staff, high quality dining and clean, well desigbed rooms Nothing at all
the location is superb with lovely grounds backing onto a park and a wealth of ancient roman remains. The hotel buiding itself is a wonderful example of Georgian architecture. The cuisine is excellent but expensive. a party consisting of a high number of young children that monopolised the bar and lounge areas.
The fact that the children could have their breakfast in their room with a tiny service charge.The bed was very comfortable That we were only there for one night!
The staff are extremely nice, and the hotel is in a beautiful setting. We got upgraded as it was our honeymoon. Dinner in the restaurant was very delicious, but it was a bit expensive for the relatively small portions, and the music was a bit out of place/loud.
Clean excellent surroundings and pub Shower head blocked and having requested it to be cleaned it wasn't done and it's pressure therefore very low around 30% of the holes actually worked - concerning as showerheads are big concern for bacteria!
The room was very clean and the bed very comfortable. Two comments: 1) The room was very warm and the only means of colling is was by a small electric fan - needed air condiftioning. 2) The service at The Beefeater was appalling. The staff were very friendly and as helpful as they could be under the circumstances; however we ordered food (jacket potato and gammon with chips) on Saturday evening at 9 o'clock (the restaurant was very quiet) and it took until 9:45 to arrive. The following morning it took half an hour for a cooked breakfast to arrive. We had to prompt staff to replenish plates, glasses, fruit juice etc. The whole arrangement appeared chaotic and disorganised despite the best efforts of the very helpful, apologetic and obviously over-worked, over-stretched staff.
Very good service, very comfortable bed, super hot water instantly available, and superb breakfast. None.
Location is very handy and the staff were trying hard to please The bed was the worst I have ever slept in
Very helpful and welcoming. Everything in new condition. Beffeater restaurant is in a lovely waterside setting. A thoroughly pleasant experience. Lack of aircon, but management had thoughtfully provided a fan
The staff were friendly and helpful and the food at the restaurant was of good quality at a reasonable price. The surroundings were very pleasant.
The hotel is situated in the most delightful surroundings, It is in easy reach of st Albans town and countryside.
The reception staff were very welcoming and the room was clean fresh and offered all that I needed.
Breakfast was good. Furnishings in the breakfast room and the carpets were scruffy. There was no shampoo in the room. There was supposed to be a bar open - whilst we did not want to go in the bar it did not appear to be open.
Cost Some fitting perhaps looking a bit tired
The room was cold, the heating wasn't working and I had to ask for this to be fixed. Shower temperature was not consistant. TV remote didn't have any batteries or a cover for the batteries. Bathroom did not have any shelves and the only hook was onthe back of the door. The Window did not close properly and the road was noisy. No hairdryer in the room. Light above the entrance sign was out so difficult to find the place. All in all you can get a better deal elsewhere with far better facilities.
Helpful staff; room clean and airy; good level of equipment for a b&b Building very run down and in need of refurb. Very loud wide screen television on in the breakfast room.
Clean, friendly and helpfull staff Shower didn't work properly.
This hotel was run by one man and his dog, we were unable to book in when we arrived,so we had to come back at a later time.It looked like this one man coverd all ie:reception cook and god knows what.Shower kept going cold, overhead bed light did not work and a blaizing row outside our room at 5am in the morning, did not go down very well. At check in we were told to pack our bags for the Saturday and take them with us, as there was new furniture being put in all rooms. But when we returned Saturday evening no new furniture at all. We packed our bags for nothing. Sunday morning breakfast for us both, consisted of a cold plate of cooked breakfast for one, left on a table in dining room. Kitchen was all locked up and no one to be seen. Even an Australian family staying there said it was like Faulty Towers and they wern't far wrong.
The dining room was very attractive and the breakfasr excellent. The breakfast cook was very helpful, checking that I was up and the ood was delicious. The room was clean, but the hotel seemd a bit shabby.
Good Parking. Good bed. Good selection of tea/coffee and biscuits in room. Very low pressure in shower. Very loose floor boarding. When needed a drink from the bar, the member of staff was busy making beds. Overall the bathroom could be better for £45 per night.
None Booked as bed and breakfast but unable to have cooked breakfast on second morning due to 'boss oversleeping' !! Quite unaccceptable excuse. Shower not working in Room 14. tv reported as not working on first night, repair person called whilst out on second day and left door open, luckily nothing of mine has been stolen as far as I am aware.
Freindly staff, clean rooms There were some people wandering around the corridoors quite late in the evening on the night we stayed (I was kept awake until 3am), this made me feel a little uneasy. I called the 24 hour reception but nothing seemed to have been done as they continued to wander around up and down the corridoors, talking til very late in the evening.
Clean, excellent value, friendly staff
Hotel clean breakfast & service excellant Check in bad no info as to what is expected of premier inn standards.loud argument in next room then quiet short while till 11pm doors banged & telly on loud till late very poor door closers banged doors shut !
Premier Inn Hotels are always Clean with the Staff very helpful
Rooms were tidy, staff helpful, location was excellent (next to j9 of m1) None.