The staff were very helpful and the rooms, breakfast were to a very high standard. I would have really liked to be able to have my evening meal at the hotel.
Service of staff was very personalised and their attention to detail was very obvious. Everyone was really friendly and the room very comfortable. No bad points although the bathroom was small.
Confortable Bed, good shower No Mirror near a plug
Excellent friendly staff, beautifully kept hotel.
The hotel was lovely, very unique and quirky! None
Comportable, friendly atmosphere. Good breakfast. Lacked lounge/sitting area to enjoy others company and have a drink.Seemed very late completion of daily cleaning/bed making.
The room was nicely done and comfortable
Each room was extremely tastefully decorated in a beautiful style. The staff were extremely helpful and friendly.
The "nothing is too much trouble" outlook of the staff, the quality of the decor and the location (good access to the main features of southsea)
The service provided by Ele whilst we were there was outstandingly good, the room was immaculately presented and the bedding and towels were of a high standard. Please pass on our thanks to Ele. The only minor complaint would be the lack of adequate pressure to the hot water supply to the bath in Room 7 - it takes over half hour to fill to around 6 inches deep.
No good points as we refused the small room with two chairs so called a suite Manager agreed with us to find alternative accomadation. then charged us the full amount for the room £120.00......very disapointed !!
The rooms we're amazing. Comfortable and cosy. With great facilities. I have no complaints at all.
Excellent continental breakfast served in a very pleasant dining room (accross the road in Florence House - Somerset House doesn't have either a reception or dining room). Comfortable beds We were give a large ground floor room with a huge bed and large bathroom. In spite of the size of the bathroom there was no bath and the toilet was was in a seperate microscopic cubby hole (I couldn't sit down on the loo and close the door!) We requested a move to another room after the first night and although this was much smaller it was very comfortable. The reality is that both Somerset House and Florence house are little more than glorified B&Bs and at £120/night are over priced.
The service was terrific. It was nice and quiet (always a plus.) And the breakfast was stellar. Additionally, it was nice to have a place to park our Land Rover Behemoth. I'd recommend adding a small table to the room - we had to snag the occasional table from the hallway to have somewhere to put our laptop. And more space to put things in the washroom would not go amiss.
Good price for 3 of us and we could take our labrador with us. Didn't like the glass door into the on-suite. Noise transferrance from other rooms.
Fabulous room, friendly staff.
The family (2 adults, 3 children - 9, 9, 7) shared two rooms during our stay - both beautifully furnished yet with their own distinct style. Attention to detail was marked and the children loved the range of quality conserves available at breakfast. The beds could well be the most comfortable we've ever slept in. Evidently 'boutique' can still be child friendly. Wonderful Sharpen your parallel parking skills - the roads around the hotel can be rather narrow and finding a space a little tricky
Nice location, friendlt and helpful staff. None
We always look forward to using your hotels. They are always welcoming and the staff are very proffessional. Rooms are always kept in good order and shower is always good. The only thing we find is that the restraunts attached to the hotels are not always up to standard with service. Not all but certainly some.
Noisy Hovercraft Terminal nearby & associated announcements starting at 6.00am
Big room.good tv channel coverage No toiletries included
Informative helpful staff Room to hot at night even with the window open which led to a poor nights sleep
The improvements to the hotel and dining area are lovely. Very impressed with staff, especially the young blonde waitress who greeted us each mealtime with a smile, asking how our day had gone. Well done
ease of access, parking, catered fopr gluten free diet n/a
We thoroughly enjoyed our stay and were in awe over your leisure facilities,and we will most defonatly stay again No bad points
the rooms were comfortable. the swimming pool and sauna was relaxing.the showers temperature and force of water was very good.
Excellent sized room & bed. evening meal included None
Very comfortable stay at the Marriott. Staff were very helpful and polite. We even got a bottle of wine, fruit basket and chocolates in our room as it was our anniversary which was a lovely surprise. Would recommend.
The hotel is well located and easy to find. The staff were friendly and helpful - no problem when I asked for a later checkout. Would stay again.
Location of the hotel was a little far away to local amenities and some more tips on Taxi companies to use would have been helpful.
I got the food to eat in the hotel. That's the only point I can think of. I ordered a muffins in the cafe coffee day counter and I was served two day old muffinn to me Room Heater was not working when I entered the room and I was never told when I was making a booking that room heater will not be available in the summer season. this caused me lot of inconvenience as I went alongwith with my wife and a kid(5 months old). And I was literally shocked by this incident.Please please intimate people what you will offer and what you will not beforehand so that visitor can make decision accordingly whether to stay in your hotel or not
Staff is very friendly. The pool is quite small and the jacuzzi was broken.
Restaurant and lounge bar area environment very comfortable with the staff very helpful. Bedrooms were in need of refurbishment. No air conditioning in rooms. Bathroom fittings in poor condition. Not the standard expected or seen previously from Hilton Hotels. Being mostly on one level, had a long walk to bedroom. Disappointed not to have breakfast, but could not justify the cost of £16.50 per person extra.
The comfortable bed!! Only a small point but I get irritated by small extra charges (bottled water in the room and car park). If you had charged an extra £4 for the room I still would have booked it, but I would have left without the feeling of penny pinching on the part of the hotel.
None Greeted by beer glass and rubbish on the reception steps.Told on arrival that the room telephone was not working and an offer made to move us to an alternative hotel but no apology. Room ridiculously far away from reception. Bathroom was grubby. No crisps, peanuts or similar snacks available at bar.
Room absolutely stunk of stale cigarettes. There was a sign on the door saying it was a smoking room but housekeeping staff in the corridor told us that this no longer applies. However, the room smelt so strong of cigarettes and there was an ashtray in the room. Smell had tried to be masked with air freshener but this made the overall smell worse. We only stayed 1 night to quickly get ready for and attend a wedding otherwise I would have asked for a change of room.
It was nice and comfortable. A little bit too far from the town centre. Needs a little bit more dust cleaning.
Price - Summer Offer for 2 nights bed & breakfast. Our room was upgraded to deluxe. Excellant breakfast. No lift.
The room,staff,food,very comfortable bed,all in all first class No complaints at all
Breakfast Awful decor, rust in bath, horrible smell in place
Hotel has a pool and was easy to find and had plenty of parking spaces. Staff were friendly. Breakfast was included in the price Powerful hairdrier provided. The bed was comfortable. The pool is small and quite claustrophobic - an odd shape to accomodate more than 2 adults wishing to swim careful 'lengths'. The jacuzi was noisy and intrusive and I didn't find the swim a relaxing experience - a great shame.
breakfast! the chef went out of his way to accommodate me willingly.
Fantastisk beliggenhet Litt oppussingt hadde vært på sin plass - men helt grei standard
Vennlig personale, god mat og den beste kaffen jeg noen gang har smakt på hotel. Hadde røykerom i 4 etg. kanskje litt slitt (vinduene). Eller sov jeg utmerket. Helt OK.
the room we had was very spacious and nicely furnished shower leaked and fittings were poor. Toilet was very small & cold! door to our room was not very secure + large gap so anyone could see through.
The rooms were very attractive, very individual and well appointed. Greeting on arrival was somewhat muted. We didn't realise that we would be staying in the 'annexe' - it didn't matter in the end but would have been nice to be told earlier than when walking across the street. Bathroom a bit small-shower was good.
Friendly and helpful staff. Luxurious and large bedroom.
Friendliness of staff, cleanliness of hotel and good choice of breakfast. Having parking capacity helps as hotel is situated in small backstreets just of the main promenade and space is restricted. The standard double room is on the small side and more what you'd expect in a B&B establishment (although it was clean and well furnished). The sink in the en-suite bathroom was tiny and difficult to use.
Very Friendly and courteous staff. Excellent Breakfast. Felt the room was a bit small.
The hotel is situated in a good position. It was bright and clean and the breakfast was good. We arrived at 2pm as stated on the internet but in reception it says check in 3pm. We did not want feather pillows as we had requested. This was not done till we checked into the hotel. The grouting on the bathroom floor kept coming off as we walked.
Very friendly staff and exellent breakfast
It was clean, decorated very nicely, quiet, smelt nice and parking was easy. I would rather have had the breakfast facilities in our part of the building - had the weather been awful it would have been not very nice to cross over to the other building for breakfast. There was no hotel information in our part of the hotel either.
Staff were polite, helpful and had good knowledge of surrounding area. Rooms were bright and airey with good decor and en-suite. Rooms were made to look bigger on the website than they actually were. No indication of when the rooms were going to be cleaned was given until they actually wanted to clean them.
Our room was very nice - comfy bed, great shower, lovely furnishings. Location was odd - residential with very little parking and few nearby restaurants; our room was at the top of four flights of stairs, the staff offered several times to assist with bags so it is not a big problem but something to be aware of.
Attractive,clean large guest house with helpful owner/manager. Excellent value for money None
Good clean room The owner of the hotel was very offhand
The hotel was very clean The temperature on the shower was impossible to control
Breakfast goood, tasty and staff were excellent. Bed comfortable, pillows nice. Position fine. Greeting by manager/owner cool to the point of awkwardness. Also, arrived back after dinner before midnight to be greeted by same person who made us feel like intruders - not very welcoming. Bath is hip bath - so, 50% economy/energy wise, 50% less comfortable for weary road traveller. Lack of toiletries didn't help. No bar added to lack of relaxation factor.Photographs didn't match reality. Smelt like 1950's boarding house, cabbage-Y.
Very agreeable and friendly hotel staff None
excellent guest house owners were very friendly an welcoming lovely comfy beds superb breakfast would recommend the retreat as a great place to stay
People were very nice and the house was wonderful
Such a warm welcome. Excellent value for money.
An excellent, very large, room and good breakfast with friendly and efficient service. The location is also convenient for shops and other facilities. Lack of car parking facilities.
Excellent hosts, good position, very clean and comfortable. Very willing and helpful