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Hotellets hage og bassengområde med fasiliteter var vakkert, komfortabelt og rent. Personalet var veldig hyggelige, vennlige og hjelpsomme. Til tross for det positive nevnt ovenfor, så synes vi ikke at romstandarden helt tilfredsstilte nivået til 4-stjernes standard. Renholdet var heller ikke slik vi er vant til å finne det på tilsvarende hoteller i Europa/Amerika. Likevel er vårt hovedinntrykk av oppholdet på hotellet positivt.
The staff were wonderful and very helpful Garden Wing very run down. Bathrooms and airconditioning urgently need fixing.
Location was nearby the beach. Airconditioning made a lot of noise. The hotel staff was not able to switch the A/C to a lower mode. The bath was very small and not clean
Its location close to the beach It's definitely old and badly maintained. The drink prices in the restaurant were very expensive
Staff are very friendly, the breakfast is great and the outdoor venue is terrific. Proximity to the beach and water in combination with the great garden space is excellent. Very good restaurants close by enables low cost, quality dining. INNA's connecton to the community was well demonstrated at the opening of the Saur Festival My experience over 3 stays since 2008 is that there is not usually enough staff on duty at reception for check in. Would be good to have a safe in the room as using the security depository at reception is slow and cumbersome
poor air conditioning
the villa with the pool was very nice. the balinese design of the hotel. hotel staff was gentle and willing to help in any way. the restaurant staff was nice as well, they served us in spite of late ordering. the hotel is a bit far from the city center but you rent a bike at the hotel. boats parked directly on the beach in front of the hotel
Nice people working there. It was not only a bit run down. Bathroom was a nightmare.