The staff and location really make this hotel a place to remember. From the first second of your arrival the staff make a great effort to be accommodating and friendly. The hotel is locate across the street from a nice park and is a short walk from museums and an abundance of restaurants and shops. Highly recommended. My only real complaint is the TV had a limited selection of channel options, but when you are visiting someplace new you probably shouldn't hang out in your room anyway.
Very clean, fantastic location, great design, excellent service, and tasty breakfast. No complaints!
After arriving from a long flight, I was delighted to find a very lovely room, with a very comfortable bed. Best of all, there is a supermarket located on the first floor of the building, so I was able to make great use of the kitchen. The furnishings were great, the staff was great, service personalized, and I felt like I had my own apartment half way around the world! I will recommend this hotel to all of my friends.
The staff -- several of whom spoke good English -- were very friendly and forgave us our poor Spanish. They were patient with us when we tried to pay with a Discover card (not accepted much in Chile) and had to use another. The manager (or at least the one on duty when we were there) also helped us with a suggestion about which bus to use to get to Valparaiso the day we checked out. Another gentleman kindly retrieved us from the lobby and told us as much as he was able in English about the area. We loved our loft room. The place was clean and comfortable, including and especially the bathroom. I wouldn't hesitate to recommend this place to a friend. It was a bit confusing to find -- the address belongs to more than one operation, it seems, and the man behind the desk right inside the front door did not speak English and had to call someone else to come get us. (He was, at least, able to nod when we said "Amistar Apartments" and motioned for us to wait for someone to help us.)
The correspondence and help I received from Nicholas was the best customer service I had received while being away on holiday. The images on the web site make the apartment look a lot bigger than what it actually is.
Location and facilities No aircon
The personal service provided by the manager was A+++ beyond the call of duty. The location was extremely convenient and central to all attractions. The pool area was fantastic and the room was very well furnished and decorated. The 2nd bedroom of the apartment was too small to be called a real bedroom. ie: the roll out bed provided could not even be fully extended and the room could not be entered at the same time as there was not enough room to even open the door. Unfortunately we were also located on a floor too low to take in the panormic views of the mountains advertised.
A practical, reasonably priced place to stay in a city with very high accommodation costs.
Location was good. We walked to most places It was very dirty; hair on the floor, garbage from the last tenant. Very dusty. We slept in our sleeping bag. It took awhile to check in despite the fact that there are three people working there. I will recommend a different place in Santiago.
It is very centric. It only has one bed and we asked for 2, they made the sofa a second bed, so one had a super big bed and the other one slept with a backache. On weekends they don't clean.
The bed was comfortable despite being a box spring and mattress on the floor. The space worked for exploding bags and sleeping a couple of nights. The toilet seat wasn't connected to the toilet and there was no trash can in the kitchen. Also, the towels were ripped and old.
The hotel desk staff were very helpfull and friendly. The breakfast could be better, with more fruits, juices, yogurt.
Good location, good staff, good value for money, acceptable breakfast not considering the price paid
Excellent location. Friendly staff. Clean and spacious rooms.
Room very clean with a lovely view , location, safety, staff such as Francisco & bell man( sorry forgot his name) very kind & helpful..walking distance to the center city, restaurants, public transportation, free access to internet, very basic buffet breakfast...(included with room price )....the water pressure in the shower....room 80
Great location. Plenty of restaurants within waking distance. Perfect place to stay if your wanting to visit Cerro Santa Lucia which is only a block away. Friendly staff that speaks some English. Pay in US dolars and avoid local tax. My room was larger that I would have thought. Super hot water in shower. About 20 minute drive to international airport. The bed frame was on wheels and when I sit on the edge of the bed it would many times roll a few inches. Not a major issue but it did happen more than once.