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The location is good, personnel fair, restaurant quite good. Good / convenient parking. The rooms smell moldy, like the fittings leak or similar. The room size and furniture, various facilities and equipment are not suited to a four star hotel. Except the smell, it would make a fair three star, but a very poor four star.
We enjoyed the swimming pool and jacuzzi and a good breakfast buffet. Wifi in reception was very good too. As it was a rainy day, we would have liked the heating to be on in the room and bathroom to make them more comfortable.
One free internet terminal. We had 2 nights booked originally but after the first night decided to leave- too smelly and too many mosquitoes. The location (Santana) itself doesn't have any mosquitoes but due to the seemingly poor sanitary equipment at the hotel (which urgently needs renovation!!) they come out of the bathroom ventilation. There were signs of squashed mosquitoes all over the room's walls, so other guests used to have the same problem... We would never stay there again!!
Good room with balcony.Wireless internet in the lobby. Pleasant staff. Fast service in restaurant. It has the worst food of any 4-star hotel I've ever been in - shockingly bad. Evening meals were appalling and breakfasts were little better. The low point was a vat of cold baked beans offered to guests at breakfast, closely followed by an abysmal attempt at 'roast goat' as an evening meal. Unbelievably dreadful. Just up the road to Funchal there are several decent restaurants inc. O Pescador.
The waitress was very helpful in the evening
humidity and coldness in the room