The rooms are good sized, clean (no cockroaches) and everything you need for a stay are there (including complete kitchenary) No heating or ventilators, so it can become very hot in the apartment. Also the beds are very hot because of a plastic cover around the mattress.
Staff was very correct and helpfull. Ideal location. Excellent price/quality ratio ! Parking the car in the city of Puerto de la Cruz is a problem. The hotel has a limited number of parking places.
Fantastisk havutsikt, frisk luft. Deilige rom, fint basseng og saltvannsbasseng ved havet.
Hotellet hadde en fantastisk beliggenhet. Og selvom det var litt slitt, så var jeg fornøyd med fasilitetene. Både middagen og frokosten var bra, men kanskje ikke det du forventer av et 5 stjerners hotell. Personalet var hyggelig og hjelpsomme.Jeg kommer gjerne tilbake. Litt oppussing hadde nok gjort seg :o) Det var flere steder tydelig at dette var et gammelt hotell.
Jeg likte beliggenheten og svoemmebasseng fasillitetene samt frokosten som var veldig bra. Utsikten fra rommene var og utmerket Hotellet har ikke 5 stjernes standard paa rommene. De er store og romslige men hotellet trenger en oppussing samt ting saann som flimsete hvite plaststoler/bord som terrassemoeblemang trekker ned.
The hotel was luxurious, the rooms special, the dining food very good and staff were very attentive. No
It is the best hotel that we stay in. It isn't cheap but it is outstanding! Paying the bill :-) However, you do get what you pay for.
The predominating reason for choosing this hotel (and for coming back to it and recommending it in spite of the high price) is its magnificent garden. In general very friendly staff. Impressive breakfast buffet. All meals can be taken on the terrace at the pool and garden. For lunch and dinner, neither the (sometimes chaotic) service nor the food are consistently of the quality expected from a five stars hotel. For example, on our last evening in the hotel, I ordered salad bar as starter and steak with chips as main dish. The chips were delivered whilst I was serving myself at the salad bar and were thoroughly cold by the time the steak arrived. The steak was well done whilst I ordered it red/rare. And above all, the waiter serving the steak didn't even notice that he spilled a few drops of dark red sauce on my new beige trousers. Internet access for guests not bringing their own computer is also very poor and expensive.
comfort, space, food,spa, large bedroom,met nice people, very well organised and lastly staff and management attending to detail and very nice with it
A beautiful hotel with everything that you would expect from a 5 Star hotel, but the very best thing was that you felt completly comfortable the minute you walked through the door. There was no awkwardness or need to adjust. This comfortable atmosphere was very much due to the staff.
cleanliness of the room, bathroom and even balcony - efficiency of the staff at reception desk and room service - presence of the manager - wonderful gardens - wonderful spa facilities - nice restaurants etc. etc. it's an excellent hotel the service at the "summer-pool-side restaurant" is rather slow - but you're on holidays ;-)
Everything - thye warm atmospher,the services (including the night programs),the food and the facilities Non
We enjoyed the extremely good service we received. The swimming pool was heated to a temperature that was very pleasant. We both had very good massages in the spa. We felt the only thing missing was the provision of tea and coffee making facilities in our room.
In my room I missed a Mini bar an free WiFi connection
It is located at the central of Puerto de la Cruz, walking distance to old-city, hotel it self is situated right at the sea side, which give you a wonderful view from room It is really old hotel, even it has 4* you cannot really find them there... I would rather consider it as a budget accommodation.
All was ok, the service was good and was pleased we chose this hotel, I thought the food would be more Spanish-like however I liked the choice of dishes that we had everyday.
Location and breakfast and dinner buffet Drinks were not included in the half-board price and we were forced to pay the exorbitant hotel prices to have something to drink with our dinner
Plasseringen av hotellet, rolig strøk (såfremt leiligheten ligger mot hagen) nær dagligvarebutikk. Mulighet for å parkere bil i nærområdet(gratisparkering). Basseng og flott hageanlegg. Egentlig ikke, om det skulle være noe så hadde en brødrister på rommet vært ok.
a well designed and spacious hotel with what appeared to be a an excellent outdoor pool. staff not very welcoming; noisy especially in rooms above entertainment area;appalling wines in restaurant; lack of adequate car parking; service at breakfast almost non existent (guests had to lay their own tables and forage for cutlery etc.) the indoor pool was free to use but only if you bought a swimming cap! For an odd visit this was an unreasonable levy.
very good selection of breakfast and nice big pool
quiet, clean value for money No fresh fruit salat and few fresh vegetables
Nice location near the beach and the bus station. If you don't participate the evening programs you might suffer the "noise" that came from the "Ball room". It stops at 11 o'clock, so not a big deal. :)
Cleanliness, quite and calm atmosphere, very close to the beach.
surrounding facilities no
This is my third time staying at the Turquesa its very comfortable clean and nice staff , myself and my wife would certainly go back again. my self and my wife would certainly appreciate a facility for making a cup of tea in our room ,we had the use of the fridge which was of great benefit.
well organised. Courteous. Friendly, family atmosphere Rather noisy at night in spite of notices in rooms about respecting other peoples right to a quiet night!
facilities for disabled limited use of indoor swimming pool
Nice pool, room with terrace and view to Teide vulcan, bus to city centre, meal, friendly staff in restaurant The barmen in the bar, who spoke only Portugease and made any efforts to understand my order. We visited the bar once and get enough.
Worst attitude of hotel staff and hotel management we have ever seen! Started with the hotel reception being almost a floor up with stairs with no one to help you carry luagage and they call themself 4 start hotel. Then the room was suppose to be for 4 people, but we found a twin room to which they have staffed a convertable uncomfortable bed and a baby cot - leaving no room to move or to put luagage in the room. Instead of quickly changing the room set up or replacing a room - they have told us that if we want a bigger room we would have to pay 'only' 50% more than the booking rate.... We left the hotel!!! Don't get close!
pool, free wi-fi internet in lobby food too pricy for the quality, but hotel too far from restaurants to go elsewhere to eat easily. no internet in rooms
Perfect location for a holiday. The food and the services of the hotel are worth the four star. The hotel has an own botanical garden and hourly free transfer to the beach.
Staff is frendly Repas dans l`htel n`etait pas satisfait - le petit-dejeuner assez bon mais le diner - pas du choix des salads fresh, plus avec le mayonnaise...Staff de la reception ne parle pas bien ni anglais ni francais ( 2-3 phrases).. Room cleaning was very bad (surtout dans le bathroom)
the Spa too many kids, if you want to relax it´s difficult some times
The breakfast and dinner buffet had a very good choice. The hotel is not easy to find .you will need a car as there are no other shops or bars within walking distance
nice clean hotel with good facilities. Food is very good.
A lot of thing to do (swimming pool, minigolf, beauty garden, table tennis, pool bar) Good breakfast and dinner. Peaceful location. Very clean hotel, so cleaners work very well every day. Thank you.
Hyggelig personale, eier har ukentlig sangria-kveld med gjestene, flere store solterrasser, meget sentral beliggenhet i en by som har mye å tilby.
Vi hadde glemt og booke balkong,det var synd ,men vi fikk skiftet rom med balkong,rett ut mot hovedgaten. Det var flott. Nei
Vi bodde der bare en natt da vi oppdaget kakkerlakker paa rommet. Vi var 2, de hadde ikke registrert min forandring pr. Internett fra enk. til dob.
Gratis Wi-Fi som fungerer utmerket! Beliggenheten, like ved busstasjonen, passet meg utmerket. 5 minutter til stranden, ditto til sentrum.
eg likte meget godt gjestfriheita deira.ligger kjempe sentralt til by kjerna til busstasjonen og til møtested for utflykter. eg fikk det som eg virkelig trengde og var kjempe fornøgd.service,beliggenheit,treningsfasiliteter,balkong,meget bra på alle punkt
The position was good - an ideal base for exploring the town and the north of Tenerife. The sea view fron our room was lovely - perfect for people watching from the balcony. Car parking costs had been reduced fron 20 to 12 euros per day - a necessity if you have a car. Reception was a little slow at busy times. The buffet restaurant couldn't cope with the numbers at peak times. The food was ok for the price but tended to be lukewarm.
The staff were very nice and friendly, especially the waiters in the restaurant. We had breakfasts and dinners there and the food was excellent with a lot of varieties to choose from. On my birthday, they arranged my table with candles and delivered a birthday cake and a bottle of champagne. Before my check-out, the staff at the pool bar managed to teach me a delicious local sauce and she even gave me a piece of rose for friendship. I was so touched. Weekend nights the main bar had "Duo and Swing" and it was really fun. We also liked the location, so close to the tourist spots, but very quite and lovely views from the balcony and sea breeze. We had a great time there.
Location was very good, close to everything. Spa wasn´t open, some staff didn´t know what to do, food was appaling.
Design, comfort, geographical situation, very good breakfast Contrary to what is announced on the webpage, the Wi-Fi is not available in the rooms which are higher than 1st,maximum 2nd floor (the only signal emittor being situated in the reception hall).
I liked the decor, and the hole atmosphere of the hotel.
There was NO information about any facilities in the Hotel. The restoration was lovely, but booking a Hotel called a Spa should have those facilities available... OR state clearly at all points of booking that the Facilities are not yet ready. We were most disapointed.
The room was extremely clean and the seaview fantastic. The hotel is situated in the centre but away from the noisy music bar corner. We enjoyed half-board and the food was fantastic. We would have liked to have international TV-channels like Eurosport. We did not like the staff trying to be funny by saying "terve, terve, mita kuluu" etc."in Finnish". It gives a cheap picture of the hotel (basic tourist two star jargon).
The hotel has a great location and still under overall renovation. Therefore, Spa, parking and other services are not operating.
the location and the view was very good.the food olso. the servies and the staff very good the bed was not comfortabel were from 2 bed
The situation was excellent and the staff were very friendly. The swimming pool was a very good size and the flowers lovely. Good position on coast and at edge of old town centre. Pleny of restaurants and bars within walking distance. We were shocked at the price for using the hotel car park which was 20euros per day with no reduction for our stay of 1 week - toral cost therefore 140euros. This made garaging more expensive than the car hire. Also the buffet dinner was poor quality and expensive.
The staff must try to speak english for those who dosent understand spanish
Excellent location, excellent staff, face some language problem very few know working english language. Telephone charges of 3 euro for no calls.
We had a room on the 10th floor overlooking the Lido complex- woh, in the daytime but obviously noisier in the late evenings until the music died down along the promenade restaurants. Great room for the prce we paid for B and B though the breakfast was very average.. The beds were very uncomfortable and we both woke up each morning with backache. They also sounded like they were covered in plastic as they made an awful noise every time you moved. We did swim in the pool on both the afternoons we were there but the water was pretty chilly - it said it was 23 degrees. I can see why few people were using it!
This is the third time we have stayed and the staff do not treat us as strangers. Excellent service.
The breakfast provided was very varied. The lady in the beauty salon downstairs by the pool area did fantastic massages. Central location. Though a great selection was provided for breakfast sometimes the hot food was not that hot.
good location, lovely sea view from my room, the swimming pool was a nice touch No free carpark anywhere in sight, if you're planning to rent a car to get there, be warned! Also there was no fridge in the room, something I would expect in a so-called 4-star hotel. Not a 4-star standard, I'm afraid. Reception staff had poor English - it took 20 minutes to check me in!!!
The setting and location . The guests were allowed in dining room at dinner time in shorts
Very helpful and polite staff. Evening entertainment poor and aimed at non Brits. No parking.
The View. It was about 10 minutes walk from a free car park. And you can't even pull-up outside to leave your cases... and my room never got any sun.
botanik garden somebody stoll 100 euros from room number
Good around package and price, room was large.
garden, staff, meal, ducks, people, swimming pool, everything sometimes was a loud music after 21.00 till 23.30, but it wasn't a problem for us
The surrounding gardens within the hotel grounds are superb. Food is plentiful-no way could you go hungry! Comfortable lounge/bar. A lot of places in the area including this hotel try to cater for disabled, however, anyone with a disability would find they are unable to access the pool which is such a shame, as it looks lovely.
Nice garden and quiet place. Friendly staff. Maybe they can buy some new babycots. The little iron beds are a little bit dangerous for a baby.
Garden location. Pool and area around. Food selection. Lounge area.
Our room (1503) and bathroom were spacious, quiet, with a lovely view. The hotel is set in beautiful gardens. The dining room closed at 9.30pm which is too early for Spanish people to have dinner (I am a Spanish resident). As the hotel seems to cater for mainly German and English tourists, I suppose this early timetable suits.
Really beautifull garden, peacefull, very big room, friendly staff at the restaurant. The comfort of the room was not 4* level but a spacious 3* (No minibar, no deskchair, old paint).
Bra beliggenhet, nære sentrum, nær buss stasjon
Sentral beliggenhet, gangavstand til bussforbindelse med flyplassen.
Det beste er beliggenheten som er veldig sentral.Rommene var store,likedan terrassen.Hagen og bassengområdet var også flott. Kjøleskap på alle rom.Valgfri frokost.Frokost til kl. 10.30.
Staff made effort facilities somewhat worne out
It was practical, clean & decent hotel, but next time I would prefer Puerto palace,which is better hotel for the same price.
Friendly, helpful staff.
Very nice and assistant personnel! Big cockroach in the hotel room! Air conditioning was not functioning at all.
food, location, close to main shopping mall and bus station. 10 min walk from the famous pool on the sea. the hotel is built on the mountain, so the second pool was on a high platform at almost the 5th floor level We found on our last day while packing a pack of gum that we never used under the table, meaning that that part was not cleaned for atleast 1 week... still the rooms were very clean other than that.
The hotel is located nicely 10 minutes walking from main streets of the city. It also has a nice lobby and fair buffet breakfast. Very close to the main bus stops so if you are not by car it is definitely a plus. We also had a good sea view from our balcony. The fitness room mentioned in the website was the worst I have seen so far with four machines in total where 3 of them was completely broken and the other one is utterly useless. Internet connection was ridiculously expensive with 4 euros for an hour. The main target range of the the hotel was 60+ guests so not many activities for young people.
We enjoyed every minute in the sol Puerto de la Cruz, the staff was extremely friendly and helpful and the food excellent
The hotel staff were courteous and nothing was too much trouble.all minor glitches were soon dealt with The hotels positioning in the town I also felt was perfect.
The location was slightly uphill however, afforded easy access to the general town area. Most of the staff were very old and did not speak enough English.
Close to the port and beach walking area, the hotel is in a good location. Even though it looks a little tired from the outside, not to worry the rooms are very clean and well laid out with enough amenities. Check in and out was fairly smooth. Hotel staff also helped us check that our flights were still operational due to airport closures. Parking also provided for rent-a-car guests like us. Overall a good experience, but we believe the safe should be standard and included in the room rate, rather than charging an extra fee for the same.
God service i resepsjonen og fra stuepikene, fint uteområde,stort sett hyggelig peronale i spisesalen men av og litt for mange gjester på en gang. Kunne brukt spisesalene i begge hotellene. For harde madrasser, rom for tre burde ha utstyr for tre uten å måtte be om det.Skranglete heis.
Bassengeområdene var bra utendørs,innendørs var dårlig på canarife. Fellesområdene inne var meget slitte,trenger oppgradering av møblemang.
View, peace and quiet, availability of sun-beds. Lack of nearby facilities, shops, restaurants etc
The reception staff, the pools, quiet location, excellent free bus service into Puerto de la Cruz. The lack of a decent waiter service restaurant; totally over-run by Germans; poor, unhelpful to English, tour booking service.
Convenience for the purpose of our visit - daughter's wedding. Lots of space in our suite, excellent buffet breakfast, good bar and snacks service and the spa services we used were also very good. Full kitchen facilities if you wanted to self cater. Towels provided for the pool area. Finding a parking space can be tricky but we didn't enquire about using the hotel's undercover car park, as we did not know it was there until towards the end of our stay. Some of the sea view rooms are on the mountain side of the hotel with a view of the sea to one side and mountains to the other side, so do not overlook the swimming pool area. It would not have been an issue if we had booked the mountain view rooms. Double beds are 2 singles pushed together.
Although in a quiet part of the island, and needing a car if you are independent. (There is a free bus to Puerto de la Cruz). It was very accesible to all parts of the island. Hotel was good in all aspects although the food at dinner could have been hotter. All in all a good value for money Parking is a problem as there is no hotel car park but successfully found spaces free every day around the streets of the hotel.
Staff is speaking french (doesn't help to have clear explainations on issues we had) - relatively quiet - close to highway : easy to drive from there to the main touristic and natural areas. We definitely not recommend this pretentious hotel Price we paid, 65 Eur/night, too much for Canary and for 2 star service and confort. Instead of room with view of the moutain, without explaination they gave us first a "bungalow" on floor -3 with view of another bugalow; it was stinking humidity and we asked immediately to change. They gave us another bungalow on floor -1 "as a favor" , this one with view of the sea. The tinty bathroom was stinking humidity and we never succeeded to have dry towel. Mattress is similar to what you can have in holiday camp. Plastic furniture on balcony used to be blank. Breakfast is very average (7 Eur/person) : the only one on the island without fresh fruit juice or at least bottles of juice. Dinner's worst ! Paying was a problem : no credit card receipt.
Big and complete room, beautifull view, swimming pool and the very usefull shuttle service to Puerto de La Cruz. The restaurants services: twice they brought me dishes different from what I ordered (at the swimming pool restaurant), once they did not bring our drinks (at the dinner restaurant) and at the bar our order was complitely ignored!
The food, and the heated pool.