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Big and complete room, beautifull view, swimming pool and the very usefull shuttle service to Puerto de La Cruz. The restaurants services: twice they brought me dishes different from what I ordered (at the swimming pool restaurant), once they did not bring our drinks (at the dinner restaurant) and at the bar our order was complitely ignored!
View, peace and quiet, availability of sun-beds. Lack of nearby facilities, shops, restaurants etc
The food, and the heated pool.
Staff is speaking french (doesn't help to have clear explainations on issues we had) - relatively quiet - close to highway : easy to drive from there to the main touristic and natural areas. We definitely not recommend this pretentious hotel Price we paid, 65 Eur/night, too much for Canary and for 2 star service and confort. Instead of room with view of the moutain, without explaination they gave us first a "bungalow" on floor -3 with view of another bugalow; it was stinking humidity and we asked immediately to change. They gave us another bungalow on floor -1 "as a favor" , this one with view of the sea. The tinty bathroom was stinking humidity and we never succeeded to have dry towel. Mattress is similar to what you can have in holiday camp. Plastic furniture on balcony used to be blank. Breakfast is very average (7 Eur/person) : the only one on the island without fresh fruit juice or at least bottles of juice. Dinner's worst ! Paying was a problem : no credit card receipt.
Although in a quiet part of the island, and needing a car if you are independent. (There is a free bus to Puerto de la Cruz). It was very accesible to all parts of the island. Hotel was good in all aspects although the food at dinner could have been hotter. All in all a good value for money Parking is a problem as there is no hotel car park but successfully found spaces free every day around the streets of the hotel.
The reception staff, the pools, quiet location, excellent free bus service into Puerto de la Cruz. The lack of a decent waiter service restaurant; totally over-run by Germans; poor, unhelpful to English, tour booking service.
Convenience for the purpose of our visit - daughter's wedding. Lots of space in our suite, excellent buffet breakfast, good bar and snacks service and the spa services we used were also very good. Full kitchen facilities if you wanted to self cater. Towels provided for the pool area. Finding a parking space can be tricky but we didn't enquire about using the hotel's undercover car park, as we did not know it was there until towards the end of our stay. Some of the sea view rooms are on the mountain side of the hotel with a view of the sea to one side and mountains to the other side, so do not overlook the swimming pool area. It would not have been an issue if we had booked the mountain view rooms. Double beds are 2 singles pushed together.
Jeg likte beliggenheten og svoemmebasseng fasillitetene samt frokosten som var veldig bra. Utsikten fra rommene var og utmerket Hotellet har ikke 5 stjernes standard paa rommene. De er store og romslige men hotellet trenger en oppussing samt ting saann som flimsete hvite plaststoler/bord som terrassemoeblemang trekker ned.
Hotellet hadde en fantastisk beliggenhet. Og selvom det var litt slitt, så var jeg fornøyd med fasilitetene. Både middagen og frokosten var bra, men kanskje ikke det du forventer av et 5 stjerners hotell. Personalet var hyggelig og hjelpsomme.Jeg kommer gjerne tilbake. Litt oppussing hadde nok gjort seg :o) Det var flere steder tydelig at dette var et gammelt hotell.
Fantastisk havutsikt, frisk luft. Deilige rom, fint basseng og saltvannsbasseng ved havet.
Very clean, good service, good breakfast and friendly personnel.
Nice hotel, easy access from the main road. A little bit far from the sea but it is not an issue when you have a rented car. Overall, good value for the money.
Great views, very good breakfasts (don't know about any other meals), close to town centre. Very noisy room. I'd expect a 4 start hotel to be a little more cleaner (I blame the management, not the maids). If you get a room with sea view you'll probably enjoy you're stay even with the limescale in the shower and some stains on the bathroom ceiling.
The hotel was luxurious, the rooms special, the dining food very good and staff were very attentive. No
We enjoyed the extremely good service we received. The swimming pool was heated to a temperature that was very pleasant. We both had very good massages in the spa. We felt the only thing missing was the provision of tea and coffee making facilities in our room.
It is the best hotel that we stay in. It isn't cheap but it is outstanding! Paying the bill :-) However, you do get what you pay for.
comfort, space, food,spa, large bedroom,met nice people, very well organised and lastly staff and management attending to detail and very nice with it
The predominating reason for choosing this hotel (and for coming back to it and recommending it in spite of the high price) is its magnificent garden. In general very friendly staff. Impressive breakfast buffet. All meals can be taken on the terrace at the pool and garden. For lunch and dinner, neither the (sometimes chaotic) service nor the food are consistently of the quality expected from a five stars hotel. For example, on our last evening in the hotel, I ordered salad bar as starter and steak with chips as main dish. The chips were delivered whilst I was serving myself at the salad bar and were thoroughly cold by the time the steak arrived. The steak was well done whilst I ordered it red/rare. And above all, the waiter serving the steak didn't even notice that he spilled a few drops of dark red sauce on my new beige trousers. Internet access for guests not bringing their own computer is also very poor and expensive.
A beautiful hotel with everything that you would expect from a 5 Star hotel, but the very best thing was that you felt completly comfortable the minute you walked through the door. There was no awkwardness or need to adjust. This comfortable atmosphere was very much due to the staff.
Everything - thye warm atmospher,the services (including the night programs),the food and the facilities Non
cleanliness of the room, bathroom and even balcony - efficiency of the staff at reception desk and room service - presence of the manager - wonderful gardens - wonderful spa facilities - nice restaurants etc. etc. it's an excellent hotel the service at the "summer-pool-side restaurant" is rather slow - but you're on holidays ;-)
It was practical, clean & decent hotel, but next time I would prefer Puerto palace,which is better hotel for the same price.
Close to the port and beach walking area, the hotel is in a good location. Even though it looks a little tired from the outside, not to worry the rooms are very clean and well laid out with enough amenities. Check in and out was fairly smooth. Hotel staff also helped us check that our flights were still operational due to airport closures. Parking also provided for rent-a-car guests like us. Overall a good experience, but we believe the safe should be standard and included in the room rate, rather than charging an extra fee for the same.
Very nice and assistant personnel! Big cockroach in the hotel room! Air conditioning was not functioning at all.
Staff made effort facilities somewhat worne out
food, location, close to main shopping mall and bus station. 10 min walk from the famous pool on the sea. the hotel is built on the mountain, so the second pool was on a high platform at almost the 5th floor level We found on our last day while packing a pack of gum that we never used under the table, meaning that that part was not cleaned for atleast 1 week... still the rooms were very clean other than that.
We enjoyed every minute in the sol Puerto de la Cruz, the staff was extremely friendly and helpful and the food excellent
The location was slightly uphill however, afforded easy access to the general town area. Most of the staff were very old and did not speak enough English.
The hotel is located nicely 10 minutes walking from main streets of the city. It also has a nice lobby and fair buffet breakfast. Very close to the main bus stops so if you are not by car it is definitely a plus. We also had a good sea view from our balcony. The fitness room mentioned in the website was the worst I have seen so far with four machines in total where 3 of them was completely broken and the other one is utterly useless. Internet connection was ridiculously expensive with 4 euros for an hour. The main target range of the the hotel was 60+ guests so not many activities for young people.
The hotel staff were courteous and nothing was too much trouble.all minor glitches were soon dealt with The hotels positioning in the town I also felt was perfect.
Friendly, helpful staff.
Hyggelig betjening, stort rom, fin utsikt, parkering og godt utvalg av mat. Positivt overrasket over standard i forhold til pris. Veldig harde senger og hodeputer.
Gode rom, veldig god frokostbuffet, god middagsbuffet, veldig hyggelig personale i restauranten.
Sentral beliggenhet Maur på badet, til tross for sanering kom de igjen og igjen
Bra rom og beliggenhet. God service. Dårlig leselys på rommene. Dårlig tv-mottaking. Dyr internett-tilgang.Kjedelig og forutsigbar mat (frokost og middag).
Sentral,renslig og god service For mye støy / bare buffetmat
Personalet i resepsjonen ga meg som gjest utmerket service. Rengjøringspersonalet var hyggelige, imøtekommende og gjorde en utmerket jobb. Restauranten hadde utmerket mat, stort og variert utvalg. Anbefales på det sterkeste og ta rom inkludert middag, da prisforskjellen mellom kun frokost og halv pensjon er ubetydelig. Servitørene bør vise gjestene noe mer oppmerksomhet, vise til bord osv.
We had a room on the 10th floor overlooking the Lido complex- woh, in the daytime but obviously noisier in the late evenings until the music died down along the promenade restaurants. Great room for the prce we paid for B and B though the breakfast was very average.. The beds were very uncomfortable and we both woke up each morning with backache. They also sounded like they were covered in plastic as they made an awful noise every time you moved. We did swim in the pool on both the afternoons we were there but the water was pretty chilly - it said it was 23 degrees. I can see why few people were using it!
The breakfast provided was very varied. The lady in the beauty salon downstairs by the pool area did fantastic massages. Central location. Though a great selection was provided for breakfast sometimes the hot food was not that hot.
This is the third time we have stayed and the staff do not treat us as strangers. Excellent service.
good location, lovely sea view from my room, the swimming pool was a nice touch No free carpark anywhere in sight, if you're planning to rent a car to get there, be warned! Also there was no fridge in the room, something I would expect in a so-called 4-star hotel. Not a 4-star standard, I'm afraid. Reception staff had poor English - it took 20 minutes to check me in!!!
Very helpful and polite staff. Evening entertainment poor and aimed at non Brits. No parking.
The setting and location . The guests were allowed in dining room at dinner time in shorts
The staff must try to speak english for those who dosent understand spanish
The View. It was about 10 minutes walk from a free car park. And you can't even pull-up outside to leave your cases... and my room never got any sun.
Excellent location, excellent staff, face some language problem very few know working english language. Telephone charges of 3 euro for no calls.
In my room I missed a Mini bar an free WiFi connection
It is located at the central of Puerto de la Cruz, walking distance to old-city, hotel it self is situated right at the sea side, which give you a wonderful view from room It is really old hotel, even it has 4* you cannot really find them there... I would rather consider it as a budget accommodation.
Location and breakfast and dinner buffet Drinks were not included in the half-board price and we were forced to pay the exorbitant hotel prices to have something to drink with our dinner
All was ok, the service was good and was pleased we chose this hotel, I thought the food would be more Spanish-like however I liked the choice of dishes that we had everyday.
Bassengeområdene var bra utendørs,innendørs var dårlig på canarife. Fellesområdene inne var meget slitte,trenger oppgradering av møblemang.
God service i resepsjonen og fra stuepikene, fint uteområde,stort sett hyggelig peronale i spisesalen men av og litt for mange gjester på en gang. Kunne brukt spisesalene i begge hotellene. For harde madrasser, rom for tre burde ha utstyr for tre uten å måtte be om det.Skranglete heis.
I liked the decor, and the hole atmosphere of the hotel.
Design, comfort, geographical situation, very good breakfast Contrary to what is announced on the webpage, the Wi-Fi is not available in the rooms which are higher than 1st,maximum 2nd floor (the only signal emittor being situated in the reception hall).
Location was very good, close to everything. Spa wasn´t open, some staff didn´t know what to do, food was appaling.
the location and the view was very good.the food olso. the servies and the staff very good the bed was not comfortabel were from 2 bed
The staff were very nice and friendly, especially the waiters in the restaurant. We had breakfasts and dinners there and the food was excellent with a lot of varieties to choose from. On my birthday, they arranged my table with candles and delivered a birthday cake and a bottle of champagne. Before my check-out, the staff at the pool bar managed to teach me a delicious local sauce and she even gave me a piece of rose for friendship. I was so touched. Weekend nights the main bar had "Duo and Swing" and it was really fun. We also liked the location, so close to the tourist spots, but very quite and lovely views from the balcony and sea breeze. We had a great time there.
The situation was excellent and the staff were very friendly. The swimming pool was a very good size and the flowers lovely. Good position on coast and at edge of old town centre. Pleny of restaurants and bars within walking distance. We were shocked at the price for using the hotel car park which was 20euros per day with no reduction for our stay of 1 week - toral cost therefore 140euros. This made garaging more expensive than the car hire. Also the buffet dinner was poor quality and expensive.
The hotel has a great location and still under overall renovation. Therefore, Spa, parking and other services are not operating.
The position was good - an ideal base for exploring the town and the north of Tenerife. The sea view fron our room was lovely - perfect for people watching from the balcony. Car parking costs had been reduced fron 20 to 12 euros per day - a necessity if you have a car. Reception was a little slow at busy times. The buffet restaurant couldn't cope with the numbers at peak times. The food was ok for the price but tended to be lukewarm.
The room was extremely clean and the seaview fantastic. The hotel is situated in the centre but away from the noisy music bar corner. We enjoyed half-board and the food was fantastic. We would have liked to have international TV-channels like Eurosport. We did not like the staff trying to be funny by saying "terve, terve, mita kuluu" etc."in Finnish". It gives a cheap picture of the hotel (basic tourist two star jargon).
There was NO information about any facilities in the Hotel. The restoration was lovely, but booking a Hotel called a Spa should have those facilities available... OR state clearly at all points of booking that the Facilities are not yet ready. We were most disapointed.
Really beautifull garden, peacefull, very big room, friendly staff at the restaurant. The comfort of the room was not 4* level but a spacious 3* (No minibar, no deskchair, old paint).
Our room (1503) and bathroom were spacious, quiet, with a lovely view. The hotel is set in beautiful gardens. The dining room closed at 9.30pm which is too early for Spanish people to have dinner (I am a Spanish resident). As the hotel seems to cater for mainly German and English tourists, I suppose this early timetable suits.
garden, staff, meal, ducks, people, swimming pool, everything sometimes was a loud music after 21.00 till 23.30, but it wasn't a problem for us
botanik garden somebody stoll 100 euros from room number
Good around package and price, room was large.
The surrounding gardens within the hotel grounds are superb. Food is plentiful-no way could you go hungry! Comfortable lounge/bar. A lot of places in the area including this hotel try to cater for disabled, however, anyone with a disability would find they are unable to access the pool which is such a shame, as it looks lovely.
Garden location. Pool and area around. Food selection. Lounge area.
Nice garden and quiet place. Friendly staff. Maybe they can buy some new babycots. The little iron beds are a little bit dangerous for a baby.