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Hyggelig betjening. God mat. Pene rom. Bra beliggenhet.
Vi likte hotellet svært godt. Men vi traff på to svært vindfulle dager. Forstod at det hver 3.-4. måned var vind i området i et par-tre dager. Hotellet ligger i et utsatt område for vind. Jeg svarer "ja" på anbefaling av hotellet, men vil samtidig ta forbehold vedrørende beliggenhet i forhold til vind, som i vårt tilfelle var plagsom.
Nice, big rooms. Very clean, good value for money far away from the action, you'll need transport to go anywhere nice. And it' s directly under the in flying route for the airport (which is very nearby) so there's lots of airplanenoises
The hotel was very clean and well presented.The staff where very freindly and helpfull We had breakfast the first day we stayed. this proved to be a mistake.I have to say for a four star hotel the breakfast was very poor cold coffee,awful bacon and poor presentation with out a word of doubt the worst food we have ever had in a four star hotel anywhere in the world.
this hotel is fantastic , The hall is fabulus
its comfortable enough for the price we paid and staff were helpful and acted fast when we asked for something. the room never get sunlight so even it was warm outside, it felt really cold inside which isnt ideal apart from summer season.... they offered late check out for 25 euro but when we requested the night before our departure we were told to do so in the morning of the departure and when we did we were told our room was already booked out for someone else.
I did not like anything about this hotel. The staff were very unprofessional and unfriendly. They spoke very poor English and gave incorrect information about the hotel to me. When I asked to speak to a manager, the receptionist sent a porter to me.
The hotel is very nice service is very good I styed i4 nights in 3 rooms reasons first room smelled very bad when complained they wrier very good and moved me to a suit which the air-condition was not working when complained first night they fixed only the one in the living room and not the one in the bed room, we came late that night and had to sleep in the living room as bed room was hot as he'll next day early we went diving and when back complained again about the air-condition the reception said it's Sunday why you did not tell us early as I we don't have now one to fix it, that is when I got real mad and told him this is 5 stars hotel not 2 any how they send a tecnition and he said yes it's not working and I can't fixed it then they moved us to another suit.
Hotel itself was excellent, brilliant location, room clean, overall very good hotel, let down by very minor things not normally associated with 5 star hotels. Minor things such as maids entering rooms even though do not disturb sign on, whhen arranging transfer to airport being told when it was best time to have car as opposed to the time we actualy we wanted
We liked the welcome. Beautiful facilities and a very attractive property right next to the ocean. It was great to rest by day and night to the roar of the ocean waves. It was unfortunate that on Feb. 22 the spa, steam room and sauna were not functioning at 100%. The pools were cold and although the staff turned on the sauna and steam room, it appears that the steam room valve was not working well. This was a let down because it was our last full day at the hotel. We had several great meals at the restaurant but on the last night (Feb.
Very pretty place, very clean, great location.
the staff were professinal and kind.the golf club noted it was my wifes birthday and organised a bottle of champagne for our room.It was such a nice gesture,,thankyou once again. we own an appartment in playas de las americas but will always spend a few nights at the villa cortes on our visits from now on.we are thinking of our daughters wedding reception to be held at villa cortes next year.
Excellent service - seaview - and the fact that the hotel is a reasonable size compared with other hotels in the nabourhood. no....
The location close to the beach The hotel claimed to be fully booked, but there was only one or two couple at the swimming pools. Where were all the people ?
Everything, it's so unique, nothing like the numerous old fashioned 'block' hotels in the region. It's very colourful and imaginative, there's so much attention to detail. It's a proper 5 star. The staff are really friendly too and always have time for you. There were lots of rich looking people strutting about the place which is not something we're used to but it was fun staying there. You would have to be very spoilt to pick any faults
Recently refurbished throughout, very stylish but in keeping with the style of the beautiful old building. A friendly place to stay, plenty of space to relax in patio area, sitting room, bar etc. Good food menu, excellent range of local wines and choice of drinks in the bar including various tea and coffee. Highly recommended for a short break away or while on holiday from a resort area.
Location (quite zone, not very crowded), multiple nationality guests, spacious room, 50meters from beach and sea pool, free parking space, facilities and infrastructure. The restaurant. It could not cope with all the costumers during breakfast and dinner (food and complements supply was not enough) and there wasn't too much variety either, specially with the deserts.
~Food --> Excellent fresh alot of choice, good safe service,good animation of Frami. only the drinks/food at the poolbar could be better !!!
That there was a good room available for just one night was very convenient for us.
Good location near to San Miguel Marina. The bed was very hard and the pillows were thin. There were a lot of old people staying there.
Friendly personnel. Good, quiet location close to the highway, a small beach, some restaurants and the airport, with sufficient free parking. Nice swimming pools (esp. the saltwater pool). Sometimes very nice food (extensive buffet). Sometimes not so good food (dinner served too cold, no nice drinks at breakfast), eat early for best quality. No free internet (unlike mentioned on the website).
Peaceful location, good parking and easy access to the local area The beds extremely hard, and the pillows were very thin. In room air conditioning was no match for the August heat
These have to be the most uncomfortable beds I have ever slept in. We booked a double room and got twin beds just pushed together.as single beds.
I liked everything there, nice, friendly and helpful staff, location, clean room and the hotel, gorgeous food, can only recommend to everyone, me and my girlfriend really liked it over there and already are missing it a lot!!! No, there was not.
Good value for money, food and drinks all inclusive deal Too noisey. The poor entertainment was music played very loud for the children to run about to. There was no where to sit where you could escape the noise and have a conversation as you could not make yourself heard.
It was very fantastic stay in this hotel. The location is very good, just the sea side and not so far from the airport (10EUR by taxi). The food is very good and we can enjoy very much entertainment like a water polo in the pool, maxi-dance, tropical show and so on after dinner. Hotel organize them very well! Not at all.
Quiet location. Very good food (excellent pizza). Lack of tea making facilities in the room. Cleaning staff careless. Room with town and bay view was first given as a sea view room. No soap in the bathroom (we had to ask).
I wouldn´t recommend staying in Playa de las Americas. You can´t walk five meters in this town without being bothered by people trying to sell you something or drag you into a bar, restaurant, night club. This can get really annoying. If you decide to stay in las Americas, Catalonia Oro Negro is defenitely a great choice. The stay has been perfect. Great food, great facilities, great staff and all for a good price. Definitely recommendable. Everything was perfect.
Balcony had great view of the mountains. Didn't spend much time in the actual hotel, so no other comments to make. The hotel did make an effort to keep guests entertained, which is always a good thing. I didn't like the frankly ludicrous charge to use the hotel safe, as well as the deposit which is required for air-conditioning remote control, use of the phone etc
The hotel is in a very strategic place in fact it's in the middle of las mericas. 5 min from the nearest beach,supermarkets (spars) & most importantly from down town (Main street separating the beach from hotels and restaurant). Hotel very clean & quite. The staff was very polite. The room spacious and over looking the pool (no suprises ) Restaurant: food is very good value for your money. The room: the mattres wasn't really in good shape but you get use to it all the rest of the furniture in the room are in a very good condition and clean.
Close to beach at an attractive price.
ability to relax, be entertained, and closeness to local amenities. particular member of staff were brilliant, friendly and helpful. Rooms were cleaned daily and cannot fault this. same drinks should be available in bar as they are in restaurant, i.e. be able to buy a bottle of wine and not just by the glass. ability to have snacks during the day not just between 12 and 3pm at the bar. (seperate from restaurant availability).
Good value! Services of a 4 star hotel, good buffet, excelent services. Renewed a few years it is a nice hotel, with good animation, big swimming pool. Has a courtesy room for guests that leave after 12h take a shower! It doesn't have towels for pool/beach and it's located in the last line of hotels from the beach - almost 800m! Doesn't have internet computers!
Cleanliness of room Only one member of staff on reception. Waited 30 minutes to check out.
Monica at the front desk was wonderful. Everytime I asked for something, she was pleasant and helpful. She never ignored me. The bartender in the bar, however, wouldn't even give me butter for my croissant. The girl who cleaned my room was fabulous!! She also went above and beyond.
The room was nice with a reasonable sized balcony. Breakfast and dinner were good, with lots of food choice The daily charge for the safety deposit box; a despoit should be enough. No free drinks at dinner, not even water, and very over priced soft drinks (the water was even more than from the venting machine in reception!). Rubbish coffee at breakfast. 2 single beds pushed together does not make the room a double. No fridge in the room
great breakfast-buffet, flash, spacious, nice pool-bar upper pool-area(the sun-deck) a bit barren
bra sentral beliggenhet......... kjøleskap på rommet burde inngå i pris............
Hotellet har en god beliggenhet med kort vei til strand og med de fleste nødvendige faciliteter i området. Flott hageanslegg med basseng, minigolf og aktivitetsområde. Bra utvalg på frokost og lunsj/middagsbuffet På et tre-stjerners hotell bør en slippe å betale ekstra for normale ting som fjernkontroll til tv og hårtørrer.
higgelig personale, standarden til rommet mitt.
It was quiet ,relaxing and elegant.The room was large and the terrace wonderful.Will stay there again
There was excellent apartments and exterior of the hotel. Pretty good service. Very quit and luxe hotel Waiters demonstrate that they are waiting for tips, slow service in restaurant.
The attentive staff,the ability to use the pools etc in the other hotels in Mare Nostrum, the proximity to the beach and many luxury shops On first arrival it is not easy to find the main entrance.
Location was perfect staff excelent None
russian-speaking guest assistance service
hotel very stylish and relaxing, staff extremely friendly and hotel in a great location.
Cozzy intimate atmosphere, perfect for honey moon as well for romance and holliday for two. Well placed near the beach yet discreet, hidden from walkers view. Original ideea to have your own room pool. Breackfast divers and gourmet. Compliments for the chefs. External window fasade should be cleaned of dust.
Good location (at the beach) and the service is very good.
Bungalow system Staff
it is far from beach
Elderly couple 55+, 10 days stay from 12 until 21 October 2010, quiet and nice family appartments, much comfort and very clean. Good breakfast. Towels were exchanged 3 times, this should be more often. However the swimming pools could be used from 10.00 AM nearly all sun beds were reserved by other guests around 09.00 AM.
everything was ok, price, food. Very good for family with children.
Nothing in particular. I cannot remember anything to appreciate as special, pretty common family arrangements. Yes, definitely the front desk staff. I asked them help me with a print- out of a personal file (1 page) and I have received a clear no before even explaining the emergency I had. I needed to explain them three times what was included in the package (dinner, massage, etc) in order to take benefit of these and I still don't know what is welcome pack and check-out pack. Neither the front desk staff know, they told me that they will ask the management about this. Pretty unprofessional speaking manner toward clients.
The kids club the food and staff very great when got into hotel. But one big problem we booked in July 2009 but they had no room for us??? We had to stay in an other hotel for the first night not good with 3kids and rest of family already booked in? Had to argue with manager and the rest of family 13 of us were not happy.
All was great perfect location with everything around. Really was more that we expected. We were quite close to the pool and every morning at 10am they were playing loud music to open all activities.
We had a great time the staff were so friendly and welcoming we got all you want and more from our stay, thanks a lot. Would recommend to anyone.