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The room was clean, the bed was amazing, location was walking distance to all things downtown, I felt safe with my young son, easy express checkout. No room service, for the money we spent I would've liked to see a free breakfast, the cost of parking is insane (it is SF though), no pool.
Everything else was great Price for parking
They tried to steal my luggage when I first came in, took them over 4 hours to bring my stuff up. I said enough of this bs and went to go down myself and get all my stuff to find it hiding in a room away from everyone else while the guy at the front was telling me "it'll be there shortly were a little backed up". Then to top it all off I find $35 of charges from the hotel of stuff I never used. I've never been so disrespected by a hotel in my life. Shady workers I highly recommend you don't stay here.
The value for the money is really good! It was clean, spacious, well decorated. We ensured to get two beds in the bedroom and we got them!
Location is excellent. Big hotel where you get lost. Looks and feel old, needs a major renovation.
Really nice lobby, rooms where clean The wifi wasn't free, they charged you to use a computer for $.40 per minute. I really needed a workstation. No hot tube or pool for $400 per night. Will not go back.
Friendly accommodating staff. Great location, beautiful facility. The observatory level was cool, but packed, so much so we didn't stay to enjoy the view. I would recommend to a friend. Disappointed that I reserved a room with a larger bed and due to room availability we were moved to a double, which my wife and I were unable to share. We're by no means large people. It would have been nice to be able to park or rental without being charged extra, but that seems to be a norm in the city.
They were accommodating and nice
We enjoyed the Marriott Marquis hotel very much , but the valet only parking is a bit spends. Thank goodness there is another parking garage one block over. Y
Hotel was clean We booked a room for two night with a king size bed upon arrival we were not told they didn't have a room for us instead sent us to a room with double beds wouldn't accommodate us claiming they had "no more rooms available "... next day had issues relocating our luggage to next room. Parking was absurd $70 dollars a night ?? Overrated
Great location great front desk people beautiful view Drink left in room from previous occupant
Location No swimming pool
We had a view even from the 9th floor. Very clean and cozy. Staff was really kind. No mini fridge :(
The room they put us in was very small. There was no refrigerator, no microwave, nothing that would make the stay comfortable or say luxury. Plus the parking cost and facilities fees are ridiculously high.
View was great, staff was very friendly, and room was very clean. $58 for over night parking is outrageous, because of that I will not stay here again. Also, $20 for wifi? For the price you're paying that should definitely be included. We had to ask twice for a crib to be sent up to the room, that was a little disappointing when I had two small children to get to bed upon arrival. Also would have been nice to have a mini fridge included in the room. When traveling with kids it's very convenient to have a fridge to store their milk, snacks, etc
Comfortable and clean. Good location No room service
I loved the view and staff was extremely friendly and the location great. Bed was very comfortable and and room was nice and clean. Mabye a lil upgrade on the appliances other than that it was great. I think for the resort fee it should have came with a little more amenities.
Great location. Nice staff. Bathroom too small. Drain didn't work well in tub. Sink drain wouldn't close. Toilet too close to door.
You had to pay for WiFi and the restaurant had a very limited menu.
Poor accommodations. Rude staff.
Location. Proximity to public transportation. Doors, fixtures show age, wear and tear. Facilities fee (which I assume were adjusted for SPG Platinum members)
View was amazing, bed was comfortable, showers were updated,halls were quiet (well insulated walls). Easy access to hotel and downtown destination. Great overall. It did not provide a mini fridge. We had to ask for one.
Great location Restaurant can be improved, i. e. choice & prices slightly too high
Location was nice for exploring the city. Room was clean/comfortable. NO INTERNET at this hotel... In the modern age, it's ridiculous that wifi/high speed internet is not included in the cost of the hotel when you purchase ahead of time. On top of that, I asked about wifi when I was checking in, and the lady told me we could get internet with an OPTIONAL ~$35 PER night fee, that included internet and other services like bike rentals. We didn't want to spend this, so it made sense that I couldn't connect to any wifi from my hotel room. When I checked out, they said they had charged us for the fee, and that it was required, despite the fact that we'd never connected to the internet. Outrageous that this wasn't just in the price of the hotel from the getgo... Don't bother with this place until they get with the modern age.
Fantastic SF landmark...we never left the Hotel.
Decor, comfort and staff interactions. I did not sleep all night due to an event at the hotel where people were slamming doors and talking in the halls all night.
Location Bathrobes, slippers, and WATER included wow! Portable led lighted mirror. So convenient. Staff was really attentive to our needs and accommodating Very clean Booked a double bed superior room through AMOMA.com and they offered a king superior at the front desk. Definitely appreciated that. Spacious 2 ice vending machines on every floor Nothing.
Really cool amenities,close to everything you need.Room service was nice and really cool views. I didn't like that after driving two hours up to SF,having reserved my room almost a week in advance they informed me my room was not ready,then couldn't give me an answer as to why or how long it would take to clean.Luckily friends who were getting married in the city had their room so we stayed there and waited almost an hour and a half until they called me to tell me it was finally ready then didn't offer much to try and make the situation better
Nice to stay in a piece of history. Very convenient location for MUNI/BART. Rooms appointments very nice, beds great. Main lobby atrium is stunning. Well-trained, personable staff. Coffee/wifi in room would be nice, but that's unfortunately the nature of the beast (Hol Inn Express does that, not most upscale). I went with two hyperactive twin boys, and though not an ideal hotel for kids in most ways, the staff was very patient and accommodating with them. I'd say I wish it were a better value, but really next to what else what available in the area it was a better bang for the buck than most.
The kids especially loved the indoor pool and the staff in the pool area were extremely gracious and helpful.
I liked the overall appearance - the old world charm with today's amenities - great pool! the servic nothing
The room was beautiful and the staff was exceptionally friendly. The location was convenient. We liked everything.
The hotel is stunning and the staff is so nice. I loved the history and the elegance of the place. I liked everything.
very good location and excellent pld decor Allows animals so we have dogs barking a couple of nights. Regular noice from the plumbing also disturbed us
Loved the central location and the historical ambiance of the hotel.
location near attraction false fire alarm at 12:30am
Very friendly staff, great service. The access to Equinox is fabulous! Prime, prime location--the best!! In-room dining is awful. I had breakfast twice, and was severely disappointed at the outrageous price for the poor, poor quality of every aspect of the food--coffee is burnt and thick like mud, toast burnt, side vegetables unbelievably expensive with NO quality. The fresh orange juice is good. And that's it. Otherwise, the hotel is just wonderful.
Amazing service and experience! We we're there for our honeymoon and loved every moment. The staff went out of there way to help us.
Nice rooms. Polite staff. Nice bathrooms. Everything worked without an issue. At Reservation, called the 800 number. I was told they only had two suites available. No rooms. Two minutes later, I went on Kayak and booked two rooms with no issue. Service was in no way exceptional. It was a little irritating that bell desk couldn't get cab. Food/bar is terrible Surcharge for internet access is ludicrous
I liked how the staff was really attentive. Rooms clean, everyine real proffesional. I didnt like the fact that when u drive in to check in they dont tell u that the charge for parking is 65$ . Also that the water thats in the room thats bottled i didnt know they would charge me 8:50$ for it. Ridiculous! I seen when i checkd out!
I hosted a bachelorette party at the Intercontinental and it was great!! The staff was very accommodating and helped us with making sure all the girls were taken care of. The rooms were beautiful and spacious, and the hotel was extremely spacious. There was a "bouncer" type employee at night who gave me and the girls staying at the hotel a hard time. He required every girl to have a key in their hand to get in, even though we just had one person per room have a key because we didn't think it was necessary. He was extremely rude and borderline harassing.
Luxury accommodations. Very friendly and helpful staff. Valet parking fee is crazy high!
Given a corner room even though I booked via Kayak Provided with slippers Room was spacious and TV was large - guess is 55" Gym was well equipped but didn't have time to use it Easter bunny was on duty and there was a tableful of candy for the young and not so young - I didn't have any but still appreciated the effort Bathroom short on racks to hang towels Shower head water flow too wimpy Bathroom scale low on battery
Appreciated the staff the location and the lounge/restaurant. The room was great with a nice view each morning ....
The room stunk! For $600 get some air freshener.
Awesome views of AT&T Park and the Bay. Front desk agent was great.
Comfortable bed, clean facilities Check out was at 12:00pm as normal but was woken up by maid knocking on door at 9:15am. Charged my credit card $100.00 more than what was on invoice when I checked out. To be refunded within 5days or so supposedly....... It would have been nice to know beforehand.
Great hotel and staff. They treated us perfectly. I would absolutely stay here again. No complaints as all. The location for us was a bit too close to some seedy areas of town. No problem, but you need to be careful which way you walk.
good fittings and decor
People extremely helpful room service wasn't up to par, maybe because it was Valentines weekend.
The room and hotel are beautiful. We had a beautiful view of the city and Yerba Buena Gardens. The service is impeccable. Very comfortable bed and quiet rooms.
Service was excellent. Room service perfect. Bar outstanding. Concierge service spot on. Nothing
The Palomar was clean, quiet and comfortable and in a great location. The woman working in the evening checking in guests needs more training. Either that or maybe she was having a bad night.
The location was great and my room was quiet. There was a bit of mildew odor in the bathroom. If not for that I would have given an excellent rating, instead of good, for my stay.
The location of the hotel was excellent. There were many nice dining, shopping and entertainment options very close by. It is also very close to a BART station so getting there from the airport is very easy. San Francisco is a surprisingly easy city to drive in as well, though parking is very expensive. Though the bed was very comfortable, it was a bit squeaky. Also, being on Market street means that there is a bit of noise but it's not excessive.
The staff was very friendly. The driver to the airport (George in the Towncar) was very courteous. Need a coffee maker in room. Not a deal breaker though of course.
The Palomar is in a great location, the staff is very friendly, and the rooms are nicely decorated. Beds are OK. Restaurant (Bad Habit?) onsite had a nice quality breakfast which was pretty reasonable.
Front desk personnel and bell service were exceptionally helpful. Rooms were nicely appointed - largest TV I've ever had in a hotel room. Central location right at Powell St. BART Station allowed me to get there quickly from Oakland Airport.
The service at the San Francisco Palomar was excellent. The front desk staff and doormen deserve top marks. They were helpful in every circumstance from procuring a taxi to giving directions or making suggestions regarding nearby attractions and walking distances. The hotel was clean, the restaurant was superb....fantastic breakfast! And the wait staff was superior. We would stay here again in a heartbeat and look forward to that happening in the near future. Hats off to the Palomar staff!!!!!!!
Room was great. But we were placed next to the ice machine....the wall there sounded paper thin throughout the night as guest needed ice. Being stuck next to an ice machine at 2 am
Had a great time friendly staff great restaurant That nobody answered the phone at the restaurant for me to make a reservation fri night
Close to everything in Union Square, clean and nice-looking inside. ...but that translates to a little over $300 a night, which isn't really worth it. Avoid it during the conventions in town.
Windows face directly into office building just 10ft away. People in the office can see directly into your room
Good arrival and wait staff were both friendly and efficient. The door man was great and the team inside were extremely helpful. I have stayed in other SF hotels in the past and Hotel Zelos is a nice addition to the city. City hotel rooms can sometimes be small but the rooms at Zelos are very spacious! I also would like to say thank you for an overall smooth and fun experience! From booking on line with Kayak to speaking directly with the hotel, to checking in & out, everyone was super friendly and consistently would go out of their way to be helpful. Mixed message on parking After speaking with associates on two separate occasions. Then the confusion in the garage, mind you I thought I lost my ticket to return however I unpacked it when I arrived back home this evening. There was a problem between the hand written sign in log from the valet and the printed report from the front desk and the hotel's portion of valet claim check system also did not work. I retrieved my vehicle because I brought the only two matching keys and I have matching handmade key chains attached. Breakfast table with two nice chairs rather than a rolling office chair. That was weird. But it was also SF PRIDE weekend so who cares!
Great centrally located property. Rooms were very zen, beds super comfy and lots of cool little details that made the stay pleasant. Staff was hit or miss. I get that they want to create a chic vibe but a smile wouldn't kill anyone. Did get the requested high floor room with some semblance of a view.... granted our flight arrived at 5pm on a holiday weekend makes sense why they couldn't accommodate that request.
Great location. The staff were very very friendly. The ambience was hip. The room, although had no view was very well decorated and filled to the brim with mini bar treats. The price, although not cheap, was probably one of the better in the areas for a clean non-scary establishment. I would stay here again! $63 for parking!!! Youch! That's probably standard in the city. Your $300 a night room just went up to almost $400.
Rooms have an awesome view of the city, very modern decor, and comfortable beds. I've only ever stayed here on business, but this is an impressive hotel with impressive rooms if you don't want to spend a thousand bucks a night at the Fairmont.
Liked the decor and comfort of the room Phones are not answered in time
Being charged $60 to valet a car in unacceptable
The view Carpet was very dirty, stained, there was not enough space in the room and pictures online were deceiving. The air conditioning was not working including the fan, the room felt warm even when the air conditioning showed a lower temperature. Very Noisy. Staff was not helpful when asked to move to a bigger room.
Very poor service. A fraudulent charge from the restaurant was added to my room charge. When I brought this to the attention of the staff, they became very accusatory and combative. Very, very disappointing!
I loved the staff! They were nice and very friendly! I also liked how we were able to communicate through texting and they replied very quickly. I asked for more conditioner for our stay, but we didn't get any extra. I also didn't like how there wasn't room for water or food in our fridge, but overall I loved this place! Definitely booking a room at the W in the future!
Staff was very accommodating Decor was cool. Great location I'd rather see a coffe maker in the room than the espresso machine
Website Reservation 11 months ago and fully paid for room. They cancelled two days before saying they were overbooked But still had rooms for sale at much higher price Don't trust this hotel. Second time they cancelled but won't happen again
Very nice gym w/ 2 treadmills, 2 elliptical machines with lcd screens, and one cycle. Good selection of free weight dumbbells. Great machine weight with a variety of exercises. Towels, fruit and even sparkling water. A good touch was the disposable headphones. Also has a nice game room; ping pong, big wooden jenga blocks, shuffle board, pool table. Location is great, very trendy art and generally polite staff. I asked for a quite room on the inside. I was assigned a very loud room which did not have dual pane windows and was woken at about 5am to what sounded like loud trash trucks. My sheets were not changed from a previous guests' stay. I found long strands of hairs under the covers as well as short pubic hair through out the bed sheets. Since it was already 4 am, I was too tired to deal with it, so I slept on top of the covers with a thin blanket from the closet. I was pretty disgusted. I was in a rush the next morning to get to Moscone Center, but did inform the front desk. They sent housekeeping to change the sheets and left me a note w/ water and a chocolate bar. I also realized that I was missing a bathroom vanity rug on my first night. The hotel room is very small with hardwood floors through out and an old rug around the bed. On the last day of my 2 night stay I had a pretty bad incident in the bathroom with a shattered glass pendant light shade. The bathroom ceiling drops down and I could touch the ceiling by simply raising my arms (I'm 6ft tall). The designer decide to hang a ceiling pendant light despite the low ceiling with a glass shade. While drying myself after a shower, when I raised my arms, my hands hit the glass shade leaving me showered with shattered glass! This is quite dangerous and I'm lucky I didn't get cut badly, only a nick on my right knuckle. I don't think management handled the situation very well. I generally just found issues with the cleanliness of the hotel; dust around the night stands and the closest, unchanged sheets, noisy rooms. I would not recommend this hotel unless they get their act together.
- Great staff, very friendly & helpful!! - Perfect setting for a weekend getaway in SF. - Our Room: We had the Jr Suite. It was a good size, very trendy. It was great for our bachelorette party. The room came with a JamBox, which was very much appreciated since I forgot to pack mine! - Location was good for our use. The hotel is 1 block from the BART so it's easy to get around from there. - Couch bed wasn't terribly comfortable, but when has there ever been a comfortable couch bed... I was fine trading that for the larger room. I was told that the king bed was great!
The staff were very accommodating . They only had 2 treadmills
Rooms are small and efficient; be prepared. Bed was comfortable. Hall bathroom was difficult to enter; the door got in the way. I remember waking up to some noise around 6am, but perhaps that's unavoidable in this location?
Inexpensive compared to the other options. There qas a fight for the shared bathroim in the middle of the night that woke me and it was noisy from the street outside.
Location Price Staff No amenities Bathroom didn't have a fan; instead, had a window that opened onto an adjacent room's bathroom window Ceiling fan was haunted
Nice interior and nice rooms. Great coffee and free internet. I did not know that there is not a bathroom/shower in the suites, but rather down the hall. However, this isn't a big deal and I got a good value Shared toilet/shower
The location is really nice and the cleanliness were very good. The wall is very thin. The couples' voices who were staying next door were heard till late evening.
Overall cleanliness and facilities were good We told the concierge we were on vacation and wanted some ideas on how to spend our time in San Francisco and he told us to "go see a movie". No help at all
Location across from Marriot and a bit cheaper Tiny tiny rooms and shard showers not bad at all but shard showers
I liked the location. I didn't like the bathroom/ shower located in the hall way that was basically too small to use. I barely fit on their bed in the original room. I upgraded to get my own bathroom and shower for $50 extra and this out me right over 4th street. Where it was so loud (even with both windows shut) and so bright from other lights (even with the blinds closed). The bed was as hard as a rock and oh yeah, let's not forget $49 a night to park your car at their hotel that you just spent $180 a night for and won't be able to sleep anyways.
Great location near Downtown BART stations and Moscone Center. The room that I had this time had the sink located outside of the bathroom, near the bed and desk.
It feels refreshing as soon as you walk in the room. Everything is clean and the beds are amazing. The only thing I can say is wish they had a little mini fridge in the room.
If you don't mind the shared bathrooms, The Mosser is a superb place to stay and it's right in the heart of San Francisco. Best of all, it's a great value especially for a European style hotel at a prime location! Very friendly staff and we felt very comfortable during our 5-night stay.
The location was the only thing great about this hotel. Having to share a bathroom and restroom with the entire floor. The bathroom on my floor didn't work so I had to use another floor. No real breakfast offered and parking rates were too much. Parked one block away for half the price.
I got early to the pickwick hotel I liked that they were able to get me a room by 1 pm
Cleanliness, location, price and everything Charging Extra 50 USD , for Incidental charges no doubt same wlll be refunded but they should have that much faith in customer
The AC seems not working, the vents blow hot air only. Opened all the windows to get some cool air but that was too loud as the room opens on to the busy road with lots of traffic. Wi-Fi is OK, but could not connect to VPN. It was a short stay checked in at midnight. I was travelling from East Coast, so that is 3 AM. Did not bother to complain to staff and checked out 8 AM local time.
The parking is a bit expensive- I realize it's San Fran but $46/night seems excessive
The place had character good location staff was good Rooms weren't cleaned enough, broken outlet in bathroom and rooms were kind of tight
Friendly staff. Comfortable beds. Clean. Helpful concierge. Central location near transport and theaters. Lovely Art Deco Architecture. Extensive vending machine. No Air Conditioning. No hotel movies. No room service.
The price you pay for a hotel in that location was great. It was clean and the staff was very friendly and helpful. The shampoo and lotion provided was good enough that I didn't need to use my own (it was Bath & Body Works brand). And the towels were nice and fluffy - not thin and scratchy. It was pretty worn around the edges. Facilities were old and walls were badly in need of a paint job. The room was small and the bed creaked. The WIFI was slow and unreliable. The walls were pretty thin and you could hear other guests and street noises clearly.
It was 3 blocks to the Moscone Center. The employees were very friendly and helpful. Historic/ small rooms. Price was outrageous for the room - $349 a night (but we were there during the Pride Parade and Library Conference). We had to sleep with the windows open, weak AC - air temp not the problem, but street noise. Water pressure in shower came and gone. Both of us seating at the end of the bed flipped the mattress.. Surprise!
Location excellent! The mattress with its loud rubber squeaking was completely INSANE!!!? It was something from a comedy show or hidden camera. I have never imagined something so aweful. Worse yet, when we told the front desk, we were told a Manager would call us. Nope. We called amd emailed. No return call. There is no excuse to have such HORRIBLE customer service as to not even return a phone call.
Great value! Great location for Moscone Convention Center. Cozy room (small), but very clean and quaint. Good for one person who's not planning to spend time in the room other than to sleep. T.V. was great with fast channel surfing, solid cable connection. Although old building, everything was very clean. Clean bathroom, great water pressure. I don't think there was room service - no menu or hotel binder in the room. Not a lot of space to put toiletries in the bathroom, but that wasn't a big deal. Wifi didn't work in the room - totally weak connection.
Unique room small but lots of windows that opened to Mission st and large wallirrir behind bed wall! !mission and 5 th st parking garage just across street , short walk to Moscone Center with Starbucks on way Close parking and walking distance to Moscone Center
The location was great. Yeah - theres homeless people outside BUT theres homeless people all over SF. My second room was good. I was originally put into a room on the second floor (avoid at all costs) and the windows were open when I got there (sign 1) - got them closed. Then my hot water didnt work and maintenance had to work on it for 30 min (sign 2). Finally when I slept it got so incredibly hot in my room that I was sweating. Not even the fan was keeping it cool. I should have changed rooms that night but it was 10 pm and I just worked a 12 hour day. The next morning I explained to the front desk all of the above and they immediately put me in a nicer room.
Friendly staff, clean and near everything! Love it! nothing
Location and price Small room, two outlets did not work, parking too expensive
The desk staff was very helpful and accommodating. They sent up maintenance immediately when I told them the safe was locked before I checked in. The safe was locked when I checked in, the housekeeping staff forgot to empty a garbage that had food scraps in it, and the shower door is very difficult to open because the glass door doesn't quite clear the stone entry.
Got a great room price for SF standards and it was modern, New, clean, walked to Giants game, not exposed to noise @ the game. Staff very welcoming and helpful. Convenient location. Breakfast Valet parking- $$$$$$$$- crazy , neighborhood needs lots of love
Friendly accommodating staff. New and clean. Good location. First room was fine, then they moved the 3 of us to one very tight one with the only light coming from a light well - inadequate room lighting - much too dark. Okay breakfast offerings. Two fire alarms on one day - evacuation at 8 am and again later.
Was close to location that I needed to be at... Moscone Center, Union Square, etc. Construction at hotel was taking place during my stay, so was awoken earlier than I would have liked.
Staff was rude
Don't ever come here!
The thing I require the most from a hotel room is silence at night time. With this hotel it was pretty good. I had a room towards the inner courtyard and you can hear people chatting or walking outside your room but you don't hear almost anything from the streets. This means it's silent most of the night. The weather was such that I did not need A/C or heating much but it sounded too loud to be left running over night to me. The hotel room was also very tidy and the staff was helpful. They also fixed my wall-plug adapter for me when I had trouble with it. Nothing much here, you could hear other people from outside your room through the wall/window. No sound from adjascent rooms, though.
The room was really comfortable. The acoustic insulation was not satisfactory. I could hear another guest playing loud music early in the morning.
The decor The staff was m
I had a large comfortable room. The BART terminal was very close. I think I would always stay here when visiting San Francisco.
This is more like a motel than hotel. It was clean, but weathered. The furniture and finish was economy when it was new which was some time ago
Noisy at night, cold rooms.
The bed & sheets were clean & comfortable. The room size itself was super small. They can also do away with the stylish chairs, there was simply no room for it. Maybe replace it with a posh cube chair that stores under the table a lot better
I liked the location. I didn't like that parking at the hotel was $35 a night. It would of been nice if it was in the description. Parking was a rip off.
The location is good. The front desk person was a trainee left alone and unable to fulfill basic functions of their job. The room was loud and stuffy. Our original room had no functioning windows or air conditioning. Several dead birds outside locked window. After an hour at the front desk we finally got a better room. This motel is extremely noisy. Don't plan on sleeping past 7 am as all doors open into a courtyard and slam as guests leave.
Staff was excellent. Area of the hotel. Not an area I would walk around.
The staff and restaurant were excellent Being a guest and having to pay extra for parking. Makes staying in the city to expensive because you don't really want to walk anywhere in that area at night
Room had at least two flies at all times. Sheets may may not have been changed. Restaurant food was like pay x4 the price of Denny's but the same quality
Increased price at booking by 15%. Quoted price $135/night became $220 after increase, taxes, and enormous $42 parking fee. Tried to cancel, they wouldn't allow that.
Rooms looked fairly newly renovated. Homeless receive free services next door so they're everywhere and they're aggressive. NOT a place I'd bring a family to stay if enjoying SF.
ThemIss come into your room even when the privacy sign is in. She didnt eve knock just barged right in! Not comforting if your trying to leave your room at all while on vacation.
Typical chain hotel amenities, and comfy bed. Good location. Housekeeping came in the room at 7am to me pushing them out saying come back later. If she had it her way she'd clean around me and make me into the sheets go get her job done. Hidden fees. Add $100 extra to your bill for "taxes and other costs". Parking is $50 a night
Parking garage is $45 Small restroom and no fridge
Rooms are clean, communal areas are clean. But its a basic stay, good for if you need to be in the area and do not require more than a comfortable bed. Location not ideal. Far from downtown. Room was made daily, though we expressed that an attendant should not enter the room (not a big deal).
Staff was very friendly and helpful.
Its a stylish place, in a not so great location; however the personnel were very nice. The location, and parking fee
Staff members were very polite, and helped with obtaining taxi when Love Fest - parade along Market Street was in full swing. Only experienced one staff member more interested in his dinner break than serving customers. Try and avoid room facing road, very noisy traffic and people walkingby. Not suitable for ladies to walk back from Market Street when it is dark, to Motel - 3 blocks. Unfortunately a lot of homeless people line the road en route back, esp at night. Staff friendly, however, would not accept Travel Card insisted on card with name on it, which was inconvenient.
Good clean room, friendly staff, value for money. Location not ideal with quite run down surrounding areas
Kitschy decor is cute, gives room a less sterile feel. The hotel markets itself as boutique, but is actually owned by the Best Western across the street.
Close to a BART station. Very convenient from International Airport. Public safety is not so good around the hotel. Sometimes, in the midnight, outside of the hotel was noisy.
Very friendly and helpful staff Offers free wifi but very very slow and does not work most of the time
N/A wouldn't accept cash and unfriendliness of staff
nice room.very nice looking and comfortable. no ice machine on the floor.paying for parking.
Helpful staff, comfortable bed. I would have liked more extensive breakfast choices.
The staff were great, very helpful, and the room was pretty cool Minor point, but the tv reception was awful and the remote control did not work.
I loved the room decor. Although having a refrigerator in the room would have been good for storing my medications. The location is bad and the availability of something decent to eat past 10:00 p.m., is none. The staff added additional items to the billing and I had to request several times for the rate to be corrected and the additional items removed.
Really friendly, helpful front desk staff. My room was very clean and comfortable. The window was only single glazed and overlooked Market Street, so it was a little noisy. Hanging space was also very limited.
The hotel's in a pretty good location with good access to public transportation. I was able to get around using buses, BART and the trolley out front no problem. It might not be the nicest part of town but it wasn't bad. I didn't feel unsafe at any point in the immediate vicinity. There were homeless around but I saw that in lots of parts of the city. When I got to my room, I was glad to see that it was spotless and bright. It was a very basic room but had everything I needed, with a couple nice little touches. The bathroom I had was large and clean with a jacuzzi tub (that I felt too bad to use... signs about a CA water shortage all around town). Bed was comfortable. The service at the front desk really made it stand out though. Ellen was incredibly pleasant and helpful and it made all the difference in my trip, honestly. She had spot-on recommendations and took the time to get a feel for what you might like. It was a little bit like having a friend in the city to help you get acclimated. I'm sure she wouldn't bother you if you're just looking for a place to stay, though. For what I paid, I'd definitely consider staying again on my next trip to the city. They give you a key to the front door that's $200 if you lose it and have to get it replaced! That was definitely an extra stress I didn't want to worry about on my trip. They need a light near the bathroom mirror. It was hard to see my face for shaving so I was pretty worried I had missed a spot. The road noise was a little annoying, but tolerable. I came in November, so maybe they just hadn't turned on the heat yet, but my room was pretty darn cold in the morning. It was fine for the rest of the day and at night though.
We liked the bed and the bathroom. It was kind of small but understandable in San Francisco. The neighborhood was very nice and there were plenty of places nearby that were reasonable to eat at. The staff were very friendly and helpful. We had paid extra for a street-view room but did not get it. Instead we got free parking so, we didn't ask for a change.
Really pleased to stay at this boutique hotel right in the heart of the city. The location was great for getting to SOMA and the Castro. The room was cute. The staff was particularly great. Both Darren and Ellen were so friendly and helpful. This was a much better option than the Travelodge where I originally planned to stay. I stayed another day the following weekend because the place was so charming. There was a bit of road noise from being right on Market, but hey, you're right on Market. It was a bit hot which is rarity in San Francisco. Air condition could have been nice but I understand why the room didn't have it since hot days are so rare. These are really minor things you might experience with any hotel in the area
The central location which had a lot of boutique shops surrounding it The staff didn't answer the phone when we were drivingaround to find the hotel, the rooms were bare bones with no amenities whatsoever, the parking is a slightly discounted lot about a block away ($15 a day)
This hotel was a great value for San Francisco. All the other hotels in the same price range had frightening reviews. My boyfriend and I were comfortable throughout our stay. Most reviewers mention that the rooms are small, but that wasn't so bothersome, as we literally were in the hotel just to sleep and shower. We would have liked if there were a small mini fridge (for leftovers and drinks) and a dresser, though.
Cleanliness of room and friendliness of staff Size of the room- too small
Everything was perfect. Very clean, super friendly and helpful staff, also great location! No complaints.
The staff was great. Recommended a nice dinner and breakfast spot for us. Very welcoming and the atmosphere was very relaxing. Showers had low water pressure. But other than that, everything was great.
Bad neighbor, loud at night crackheads hanging out on the property
The location is great for what I go to San Francisco for. The price compared to other hotels for the size and area it's located in can't be beat. This isn't a fancy hotel with a marble lobby and valet. But it's good for going to The City and hanging out for a few days
the employees are nice and helpful the bed had springs broken all over the bed. the iron leaked all over the floor. the couch was broken. breakfast was a piece of bread.
The rate was pretty good They said on your site free parking and then charged Me $17 a night extra to park.
The staff was very helpful and the cost was reasonable. The food could have been better.
I had a back room, so it was reasonably quiet. Rooms and grounds are kept clean. Refrigerator and microwave in room. Close enough to Moscone that I walked it several times. Area does not feel safe at night.
Bathroom was clean. When I walked in immedeatly noticed the sheets had holes in them, there was no comforter on the bed, walls were grungy, and the room smelled like it used to be a smoking room. I turned on the AC unit which made a constant loud thudding noise and then turned off - only to not turn back on. I was in SF for business so tried to use the wifi which I could not connect to so I went to call the front desk - picked up the in room phone only to find the phone had no dial tone. I called the front desk on my cell and asked for guidance connecting to wifi and told her about the air conditioner. The response I got from the girl was essentially a very rude and unhelpful it's your computer and there is nothing I can do about the air conditioner. ...
There was a breakfast included The WiFi didn't work, the staff was super rude, at some points there was no electricity and they didn't feel like taking care of it, breakfast was very simple, some strange people would come for breakfast - maybe homeless, I can't imagine that they were staying there.
The room were comfortable and its a low cost hotel in a tough neighborhood but in the heart of San Francisco Both of our rooms had signs of bed bugs but we couldn't find any live ones and they didn't want to give us anther room.
I liked the fact it was really close to Market street and other main attractions. Many homeless people yell and get aggressive around the hotel especially at night. You feel kind of in danger when you go back to your hotel room.
The couch in the room was horrendous: saggy, lumpy, hurtful The bed was fine except there weren't any extra blankets. The heater worked well. It was quiet because we were in the rear portion of the motel.
We did not stay. We immediately checked out, lost our money for the first night and found another hotel.